Quality Assurance Analyst at Viamericas | Manila

Viamericas, a leading and licensed money transmitter, excels in providing international money transfer, bill payment, check processing, and a myriad of other services through a vast network of agent locations across the United States and in 95 countries worldwide. Our mission is to empower immigrants by offering top-notch financial services that enhance thei…

Join Tech Firefly as we partner with a leading American multinational technology corporation renowned for its innovative Internet services and products. This is an exciting opportunity for driven individuals to leverage their Software Quality Assurance expertise within one of the most prestigious companies globally.We are seeking a dedicated Manual QA Specialist focused on thoroughly testing web applications. Your primary responsibility will be to deliver clear and actionable insights on user interface (UI), user experience (UX), and responsive design across various platforms, including email clients and web browsers. As a QA Specialist, you will be tasked with executing existing test cases and documenting bugs for our content creators.We are hiring immediately!

Encora is hiring a Data Quality Analyst in Manila. This role focuses on analyzing data, implementing automation, and applying Angular expertise to strengthen data analysis and reporting. The work supports better data workflows and helps teams make informed decisions. What you will do Create detailed test cases based on business requirements to ensure data quality. Perform data quality checks during ad-hoc data extraction tasks. Test data outputs promptly to meet service level agreements (SLA). Work with Data Analysts and Project Management Officers to gather and analyze requirements for test case development. Support peer reviews of data outputs before user acceptance testing (UAT). Keep quality assurance documentation and artifacts organized for future use. Run data testing on outputs from Data Analysts using SQL. Contribute to a collaborative team atmosphere. Join daily stand-up meetings to share updates and discuss challenges. Requirements 3 to 5 years of experience in Quality Assurance, including knowledge of testing methodologies, terms, and concepts. Strong SQL skills. Hands-on experience with Google Data Studio, Google Sheets, and Excel. Familiarity with Google BigQuery, Tableau, Power BI, and Metabase is preferred. Experience with Hadoop or other Big Data tools is a plus. Knowledge of JIRA and Confluence is an advantage.

About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.

The Role At HelloFresh, you'll join a vibrant team that embraces innovation and harnesses cutting-edge technology to deliver outstanding experiences. Our culture is rooted in collaboration, continuous learning, and an unwavering commitment to excellence. You will have the opportunity to work on meaningful projects, sharpen your skills, and advance in a nurturing environment that celebrates diverse perspectives and experiences. In the position of Food Safety and Quality Assurance (FSQA) Specialist, you will be instrumental in ensuring that our food products adhere to rigorous safety and quality standards. Your responsibilities will encompass food inspection, testing, and regulatory compliance, playing a vital role in safeguarding consumers and upholding the company's reputation. A solid understanding of food safety regulations and quality benchmarks, along with strong organizational and problem-solving skills, is essential. Effective communication abilities are necessary as you will coordinate with a variety of stakeholders, from production teams to suppliers and regulatory bodies, which contributes to our ongoing mission of driving business success and enhancing customer satisfaction. We encourage passionate individuals to bring their unique talents and ideas to our team. If you believe you would excel in this role, even if you don't meet every single requirement, we would love to hear from you!

Join Tech Firefly as we partner with a leading American multinational technology firm specializing in Internet services and products. This is an exceptional opportunity for driven individuals to apply their Software Quality Assurance expertise within one of the largest companies globally.We are in search of a dedicated Manual QA Specialist who will be focused on conducting thorough manual testing of web applications. The primary responsibility will be to deliver precise and actionable feedback regarding UI, UX, and responsive design across diverse platforms such as Email Clients and Web Browsers. The QA Specialist will be tasked with executing existing test cases and documenting bugs for our content creation teams.Immediate Hiring

Join Sutherland as a Director of Quality Assurance where you will lead our quality assurance initiatives, ensuring the highest standards of service delivery. You will be responsible for developing and implementing quality control strategies and processes, supervising quality teams, and collaborating with cross-functional departments to promote quality standards.Your expertise will play a pivotal role in enhancing customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about quality management, we would love to hear from you!

Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.

Role Overview Datacom1 is looking for a Change Analyst in Manila. This role supports the management and implementation of change initiatives across the organization. The Change Analyst examines how changes affect teams and processes, develops strategies to guide transitions, and helps keep stakeholders informed and involved. What You Will Do Analyze the impact of proposed changes on people, systems, and workflows Create and refine strategies to support smooth transitions Communicate with stakeholders to ensure they understand and are engaged in change processes Contribute to more efficient operations and help the organization adapt to change Location This position is based in Manila, Metro Manila, Philippines.

Join Tech Firefly in partnership with a leading American multinational technology company specializing in Internet services and products. This is an exciting opportunity for proactive candidates to leverage their Quality Assurance expertise in a dynamic, global environment.Immediate Hiring!

As a Refund Analyst at Spreetail, you will play a pivotal role in ensuring customer satisfaction through meticulous handling of refund processes. Your analytical skills will be essential in identifying trends, resolving issues, and improving our refund systems. Join our dynamic team and contribute to enhancing our operational efficiency.

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.

Turnertownsend is seeking a skilled and experienced Construction Quality Lead for our Data Center projects in Manila. This pivotal role involves overseeing quality assurance protocols, ensuring compliance with industry standards, and implementing best practices throughout the construction process. The ideal candidate will possess strong leadership qualities, in-depth knowledge of construction quality control, and the ability to effectively communicate with various stakeholders.

This is a hybrid role based at Arthaland Century Pacific Tower, 5th Avenue, BGC. You will be required to work from our office at least one day a week. The expected working hours for this position are from 12:00 AM to 9:00 AM, aligned with the Philippine Time Zone (PHT). About Point: Real Impact, Real People: Our mission is to enhance homeownership by making it more valuable and accessible. Your contributions will help homeowners access their wealth and achieve financial flexibility. Funding: We’ve raised over $175 million from esteemed investors, positioning us for rapid growth and offering you a chance to join us at a transformative moment. Game-changing Product: We are revolutionizing home equity with a company that boasts a 4.7 Trustpilot rating and an A+ from the BBB, reflecting our commitment to over 20,000 satisfied customers. Great Place to Work: Recognized as a Certified Great Place to Work, we are also listed among Fortune's Best Workplaces in the Bay Area. Hybrid Collaboration, Connected Culture: This hybrid role combines flexibility with opportunities for in-person collaboration, fostering a culture that emphasizes teamwork, belonging, and shared success. About the Role: As the Senior Process Quality Associate, you will evaluate and enhance quality standards across customer interactions and operational workflows. Your role will ensure strict adherence to established processes for calls, chats, emails, and administrative tasks while generating actionable insights to drive performance improvements. You will work closely with Team Leads and stakeholders to identify trends, support coaching initiatives, and promote a culture of operational excellence and accountability.

About UsAt Tarro, we are dedicated to revolutionizing the restaurant industry by empowering small, brick-and-mortar establishments. We eliminate the operational burdens of business management, creating seamless connections between restaurants and their customers through our vast ecosystem of products, including AI-driven order taking, delivery solutions, payment systems, and point-of-sale software. By merging technology with human touch, we address the real-world challenges faced by small business owners.Customer satisfaction is our priority and the key to our success. The restaurant sector in the U.S. represents a staggering $1 trillion total addressable market (TAM), yet it is still largely underserved by technology. While larger chains can afford advanced tech solutions, we firmly believe that small restaurant owners should have equal access to these technologies at reasonable prices.Having been profitable for nearly a decade, Tarro has achieved remarkable growth, with a 5x increase in revenue over the past four years. As of our last funding round in mid-2022, we were valued at $450M and have continued to expand our customer base, enhance our products, and grow our team. Thousands of loyal restaurants trust Tarro with their success, together serving nearly 20 million customers. We are thrilled to be recognized as one of Built In’s top companies to work for in 2023.To learn more about our culture and values, and to see how you can contribute to the success of mom-and-pop restaurants, please visit us here. Our mission: Helping restaurants thrive, not just survive.What We’re Looking ForWe are seeking a talented Data Analyst (Analytics Enablement) to enhance the data accessibility and utilization across Tarro. This vital role serves as the primary contact for data inquiries: you will manage the intake and prioritization of ad-hoc requests, swiftly resolve common questions using dashboards and SQL, and assign broader tasks to the appropriate team members.This is a unique opportunity to make a significant impact within a fast-growing, profitable startup where your contributions will directly affect product and business outcomes. We are looking for someone who excels in enablement and, as they develop, can take on larger analytics projects and data engineering tasks based on performance and team requirements.Your AccomplishmentsManage internal Slack data requests, ensuring first responses within one hour during coverage hours.

Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services. Role overview The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction. Key responsibilities Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS Communicate fluently in Vietnamese and English Process transactions accurately and resolve issues as they arise Document all interactions and monitor transaction activities using internal systems Maintain compliance with company policies and service standards What sets this role apart This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.

The Role At HelloConnect, located in the innovative Inoza Tower in BGC, you will join a vibrant team dedicated to harnessing cutting-edge technology to deliver outstanding experiences. Our work culture promotes collaboration, ongoing learning, and a relentless pursuit of excellence. Here, you will have the chance to engage in significant projects, expand your skill set, and thrive in an inclusive environment that celebrates diverse perspectives. As a Product Data Analyst, you will play a crucial role in our organization by turning data into actionable insights that inform our strategic decisions. This position requires proficiency in Python and SQL to analyze data, reveal trends, and provide recommendations that propel our business initiatives. You will work closely with stakeholders from Product, Data, and Business teams to pinpoint opportunities, assess outcomes, and facilitate data-driven decisions, all contributing to our mission of enhancing business performance and customer satisfaction. We are eager to welcome passionate individuals who can contribute their unique talents and ideas. If you feel you would excel in this role, even if you don’t meet every requirement, we encourage you to reach out!

About WPPWPP is the esteemed growth partner for the world’s most prominent brands. We integrate advanced media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel all under one roof, powered by our exceptional talent and the innovative WPP Open marketing platform. This enables our clients to navigate change, seize opportunities, and achieve transformational growth. For more information, visit WPP.com.About WPP MediaWPP is the creative transformation company dedicated to harnessing the power of creativity to forge better futures for our people, the planet, our clients, and communities. WPP Media, as WPP’s global media collective, thrives in a world where media is omnipresent. We unite the best platforms, people, and partners to create limitless growth opportunities. For further details, visit wppmedia.com.At WPP Media, we take pride in our unique culture and our talented people, which empower us to deliver extraordinary experiences for our clients and each other. In this role, it is crucial to embody WPP and WPP Media’s core values:• Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.• Create an Open Environment by Balancing People and Client Experiences through Trust.• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About UsFirst Circle is a rapidly expanding, profitable, credit-driven neobank for SMEs in the Philippines, supported by notable shareholders such as the World Bank Group (IFC). Thousands of SMEs leverage our Business Credit Line and Business Bank Accounts to effectively manage and expand their operations. Our commitment to innovation continues with forthcoming products including SME Corporate Cards, Payroll services, Invoicing solutions, and Solar Financing, all aimed at transforming the SME neobank sector with cutting-edge software, financial offerings, and advanced risk assessment models.Our diverse team comprises over 200 individuals from more than 10 countries, fostering a culture centered on ownership, creative problem-solving, and continuous personal and professional growth. We thrive in a collaborative setting that emphasizes straightforward, politics-free communication, allowing us to react promptly and elevate our standards as we scale. This mindset has supported our remarkable growth rate of over 100% year on year.About the RoleWe invite exceptionally driven and ambitious graduates to join a fast-paced fintech startup that is revolutionizing the financial services landscape across Southeast Asia's emerging markets.As a Business Analyst at First Circle, you will gain invaluable insights into venture development across various departments. You will often collaborate directly with C-level executives, tackling projects that demand innovative problem-solving and the continuous application of skills across multiple business domains. Your success will depend on your capacity to take ownership and consistently deliver high-quality results under pressure.We provide extensive training, professional development, and significant responsibilities that surpass what is typically available in conventional roles. Our philosophy centers on attracting and nurturing top-tier talent. We are committed to assembling the strongest team in Southeast Asia, seeking talented graduates who share our ambition.Please note: This position is based at our headquarters in Manila, Philippines.What to ExpectContribute to a mission-driven company that is pivotal in driving SME economic growth, enabling businesses to thrive and enhancing economic outcomes for millions in the region.Acquire unique insights into the fintech industry within a dynamic, fast-paced work environment in rapidly developing economies.Collaborate with a team of high achievers supported by leading global investors and venture capitalists.Engage closely with senior management on company-wide initiatives.Enjoy a competitive benefits package with opportunities for rapid advancement and equity ownership for outstanding contributors.

We are seeking a detail-oriented Quality Assurance Manual Tester to join our dynamic team at Bluelight Consulting. In this remote role, you will be responsible for ensuring the quality and functionality of our software products through meticulous testing and evaluation.As a QA Manual Tester, you will conduct thorough testing procedures to identify bugs and issues, collaborating closely with development teams to ensure that our products meet the highest quality standards. Your keen eye for detail and problem-solving skills will be essential in maintaining our commitment to excellence.