Refund Analyst at Spreetail | Manila

As a Refund Analyst at Spreetail, you will play a pivotal role in ensuring customer satisfaction through meticulous handling of refund processes. Your analytical skills will be essential in identifying trends, resolving issues, and improving our refund systems. Join our dynamic team and contribute to enhancing our operational efficiency.

Spreetail is looking for a Review Programs Specialist based in Manila. The main focus of this position is to enhance the customer experience by overseeing and refining how product reviews are handled. Key responsibilities Analyze product reviews to spot patterns and draw meaningful insights. Create strategies that raise the quality and relevance of customer reviews. Collaborate with teams throughout the company to ensure customer feedback is recognized and acted upon. Role focus This role centers on managing product review processes and helping the company respond effectively to customer input. Success in this position means making reviews more valuable for both customers and the business.

Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.

Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.

Role Overview Datacom1 is looking for a Change Analyst in Manila. This role supports the management and implementation of change initiatives across the organization. The Change Analyst examines how changes affect teams and processes, develops strategies to guide transitions, and helps keep stakeholders informed and involved. What You Will Do Analyze the impact of proposed changes on people, systems, and workflows Create and refine strategies to support smooth transitions Communicate with stakeholders to ensure they understand and are engaged in change processes Contribute to more efficient operations and help the organization adapt to change Location This position is based in Manila, Metro Manila, Philippines.

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.

About UsAt Tarro, we are dedicated to revolutionizing the restaurant industry by empowering small, brick-and-mortar establishments. We eliminate the operational burdens of business management, creating seamless connections between restaurants and their customers through our vast ecosystem of products, including AI-driven order taking, delivery solutions, payment systems, and point-of-sale software. By merging technology with human touch, we address the real-world challenges faced by small business owners.Customer satisfaction is our priority and the key to our success. The restaurant sector in the U.S. represents a staggering $1 trillion total addressable market (TAM), yet it is still largely underserved by technology. While larger chains can afford advanced tech solutions, we firmly believe that small restaurant owners should have equal access to these technologies at reasonable prices.Having been profitable for nearly a decade, Tarro has achieved remarkable growth, with a 5x increase in revenue over the past four years. As of our last funding round in mid-2022, we were valued at $450M and have continued to expand our customer base, enhance our products, and grow our team. Thousands of loyal restaurants trust Tarro with their success, together serving nearly 20 million customers. We are thrilled to be recognized as one of Built In’s top companies to work for in 2023.To learn more about our culture and values, and to see how you can contribute to the success of mom-and-pop restaurants, please visit us here. Our mission: Helping restaurants thrive, not just survive.What We’re Looking ForWe are seeking a talented Data Analyst (Analytics Enablement) to enhance the data accessibility and utilization across Tarro. This vital role serves as the primary contact for data inquiries: you will manage the intake and prioritization of ad-hoc requests, swiftly resolve common questions using dashboards and SQL, and assign broader tasks to the appropriate team members.This is a unique opportunity to make a significant impact within a fast-growing, profitable startup where your contributions will directly affect product and business outcomes. We are looking for someone who excels in enablement and, as they develop, can take on larger analytics projects and data engineering tasks based on performance and team requirements.Your AccomplishmentsManage internal Slack data requests, ensuring first responses within one hour during coverage hours.

Viamericas, a leading and licensed money transmitter, excels in providing international money transfer, bill payment, check processing, and a myriad of other services through a vast network of agent locations across the United States and in 95 countries worldwide. Our mission is to empower immigrants by offering top-notch financial services that enhance their lives. At Viamericas, we are continuously on the lookout for exceptional talent who resonate with our core values of respect, innovation, integrity, and impact.This technical role within our software development team is pivotal in ensuring the quality of our products, features, bug fixes, and enhancements. The ideal candidate will possess a strong grasp of our business, the product development lifecycle, and experience in implementing enterprise-level software solutions. You should have a keen attention to detail and the analytical skills necessary to assess the functionality of our offerings. If you are a dedicated engineer with an unwavering commitment to success and a knack for identifying potential issues before they reach our customers, while also fostering knowledge within your team, we want to hear from you.We seek a results-oriented individual who takes initiative and is proactive in their approach. You will be expected to anticipate and resolve issues independently, ensuring that nothing obstructs the attainment of the company’s objectives. Your primary responsibility will be to design and execute high-quality tests for our products.

The Role At HelloConnect, located in the innovative Inoza Tower in BGC, you will join a vibrant team dedicated to harnessing cutting-edge technology to deliver outstanding experiences. Our work culture promotes collaboration, ongoing learning, and a relentless pursuit of excellence. Here, you will have the chance to engage in significant projects, expand your skill set, and thrive in an inclusive environment that celebrates diverse perspectives. As a Product Data Analyst, you will play a crucial role in our organization by turning data into actionable insights that inform our strategic decisions. This position requires proficiency in Python and SQL to analyze data, reveal trends, and provide recommendations that propel our business initiatives. You will work closely with stakeholders from Product, Data, and Business teams to pinpoint opportunities, assess outcomes, and facilitate data-driven decisions, all contributing to our mission of enhancing business performance and customer satisfaction. We are eager to welcome passionate individuals who can contribute their unique talents and ideas. If you feel you would excel in this role, even if you don’t meet every requirement, we encourage you to reach out!

About WPPWPP is the esteemed growth partner for the world’s most prominent brands. We integrate advanced media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel all under one roof, powered by our exceptional talent and the innovative WPP Open marketing platform. This enables our clients to navigate change, seize opportunities, and achieve transformational growth. For more information, visit WPP.com.About WPP MediaWPP is the creative transformation company dedicated to harnessing the power of creativity to forge better futures for our people, the planet, our clients, and communities. WPP Media, as WPP’s global media collective, thrives in a world where media is omnipresent. We unite the best platforms, people, and partners to create limitless growth opportunities. For further details, visit wppmedia.com.At WPP Media, we take pride in our unique culture and our talented people, which empower us to deliver extraordinary experiences for our clients and each other. In this role, it is crucial to embody WPP and WPP Media’s core values:• Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.• Create an Open Environment by Balancing People and Client Experiences through Trust.• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About UsFirst Circle is a rapidly expanding, profitable, credit-driven neobank for SMEs in the Philippines, supported by notable shareholders such as the World Bank Group (IFC). Thousands of SMEs leverage our Business Credit Line and Business Bank Accounts to effectively manage and expand their operations. Our commitment to innovation continues with forthcoming products including SME Corporate Cards, Payroll services, Invoicing solutions, and Solar Financing, all aimed at transforming the SME neobank sector with cutting-edge software, financial offerings, and advanced risk assessment models.Our diverse team comprises over 200 individuals from more than 10 countries, fostering a culture centered on ownership, creative problem-solving, and continuous personal and professional growth. We thrive in a collaborative setting that emphasizes straightforward, politics-free communication, allowing us to react promptly and elevate our standards as we scale. This mindset has supported our remarkable growth rate of over 100% year on year.About the RoleWe invite exceptionally driven and ambitious graduates to join a fast-paced fintech startup that is revolutionizing the financial services landscape across Southeast Asia's emerging markets.As a Business Analyst at First Circle, you will gain invaluable insights into venture development across various departments. You will often collaborate directly with C-level executives, tackling projects that demand innovative problem-solving and the continuous application of skills across multiple business domains. Your success will depend on your capacity to take ownership and consistently deliver high-quality results under pressure.We provide extensive training, professional development, and significant responsibilities that surpass what is typically available in conventional roles. Our philosophy centers on attracting and nurturing top-tier talent. We are committed to assembling the strongest team in Southeast Asia, seeking talented graduates who share our ambition.Please note: This position is based at our headquarters in Manila, Philippines.What to ExpectContribute to a mission-driven company that is pivotal in driving SME economic growth, enabling businesses to thrive and enhancing economic outcomes for millions in the region.Acquire unique insights into the fintech industry within a dynamic, fast-paced work environment in rapidly developing economies.Collaborate with a team of high achievers supported by leading global investors and venture capitalists.Engage closely with senior management on company-wide initiatives.Enjoy a competitive benefits package with opportunities for rapid advancement and equity ownership for outstanding contributors.

As a Channels Performance Specialist at Spreetail, you will play a pivotal role in optimizing our channel performance and driving growth strategies. Your analytical skills will help us enhance our digital marketing efforts, ensuring we reach our target audience effectively. You will collaborate with various teams to analyze data, interpret results, and implement actionable insights that contribute to our overall success.

Join Spreetail as a Senior Channels Advertising Manager and play a pivotal role in shaping our advertising strategies across various channels. You will lead innovative campaigns, optimize performance, and collaborate with cross-functional teams to enhance our brand visibility and drive revenue growth.

Spreetail is hiring a Technical Account Manager for Channel Growth in Manila. This position centers on supporting partners and helping them expand their business through Spreetail’s platform. Role overview The Technical Account Manager will focus on building and maintaining strong client relationships. Expect to work closely with partners, using technical knowledge to help them get the most out of Spreetail’s services. Collaboration This role involves frequent collaboration with teams across the company. Working together with colleagues from different departments, you will help deliver solutions that meet client needs and encourage growth. What you will do Support partners by applying technical expertise to their challenges and goals Guide clients in using Spreetail’s platform to maximize their growth potential Work with cross-functional teams to deliver value and drive strategic initiatives

Nice is seeking a Cybersecurity Contract Analyst based in Manila to review and assess cybersecurity contracts. This position plays a key part in maintaining compliance and strengthening the effectiveness of our agreements. Role overview The Cybersecurity Contract Analyst examines contract terms to identify potential risks and ensure all agreements meet company and regulatory standards. Collaboration with teams across the organization is central to this role, as contract recommendations often require input from multiple departments. What you will do Analyze cybersecurity contracts for compliance and clarity Work with cross-functional teams to evaluate risks in agreements Suggest improvements to contract language and structure Impact Your work will help protect Nice’s systems and data, supporting ongoing cybersecurity efforts throughout the company.

About UsAt Tarro, we are dedicated to empowering small, brick-and-mortar restaurants by alleviating the operational challenges they face. Through our innovative multi-product ecosystem, we provide a seamless connection between restaurants and their customers, equipped with AI-driven order taking, delivery solutions, payment options, and point-of-sale software. Our mission is to combine technology with human touch to tackle real-world challenges for small business owners.We prioritize our customers and focus on their success, as their achievements are our achievements. The U.S. restaurant sector represents a massive $1 trillion total addressable market (TAM), yet it remains significantly underserved by technology. We believe that small restaurant owners should have access to high-quality technology at affordable rates, just like larger chains.With nearly a decade of profitability and a remarkable 5x revenue growth over the last four years, Tarro was valued at $450 million following our latest fundraising round in mid-2022. Our growth trajectory is evident in our expanding customer base, product development, and team size. Thousands of dedicated restaurants rely on Tarro for their success, collectively serving close to 20 million customers. We are proud to have been recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of local restaurants, visit us here.What We’re Looking ForWe are on the lookout for Community Specialists who will act as a vital link between our employees and the organization. Your role will involve providing administrative support, fostering engagement, and ensuring compliance with health and safety standards, all aimed at creating a dynamic and purpose-driven workplace.Ideal candidates will be proactive, organized, and people-oriented. Community Specialists will enhance the employee experience, manage community initiatives, and uphold workplace safety and compliance.We seek strong communicators capable of executing administrative tasks with precision, promoting collaboration, and cultivating an environment where employees feel valued and supported. If you thrive in a dynamic setting where each day is unique and relish being at the center of community development, this opportunity is for you!

Join Reprisk AG as an HR Lead in Manila, where you will spearhead our human resources initiatives, driving culture and talent management strategies that align with our organizational goals. Your role will involve collaborating with cross-functional teams to foster a positive workplace environment while ensuring compliance with labor laws and best practices.

Join Lalamove as a Sales Associate and become part of a dynamic team that is reshaping the logistics and delivery industry. In this role, you will be responsible for driving sales initiatives, building relationships with clients, and contributing to the overall success of our operations.

About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face in managing their businesses. Our multi-product ecosystem integrates AI-enabled order processing, delivery solutions, payment systems, and point-of-sale software to create seamless connections between restaurants and their customers. We harness both technology and human expertise to address the real-world challenges that small business owners encounter.Our customer-centric approach drives us to prioritize their success, as we believe that when our customers thrive, we thrive as well. The U.S. restaurant sector represents a massive $1 trillion total addressable market, yet it remains largely underserved by technology. While large chains benefit from expensive technological advantages, we believe that small restaurant owners should have access to similar innovations at a reasonable cost.With nearly a decade of profitability and fourfold revenue growth in recent years, Tarro achieved a valuation of $450 million in mid-2022 during our last fundraising round. We have experienced significant growth in customer acquisition, product development, and team expansion. Thousands of loyal restaurants rely on Tarro for their success, collectively serving nearly 20 million customers. We are proud to be recognized as one of Built In’s top companies to work for.To explore our culture, values, and discover how you can help small restaurants thrive, please visit us here!What We’re Looking ForWe are seeking a systems-oriented Global Controller to spearhead our accounting operations across multiple locations. This pivotal role will be responsible for ensuring the integrity of financial reporting, global consolidation, internal controls, and the finance infrastructure as we continue our profitable scaling.This position is perfect for someone who thrives in dynamic, high-growth environments and is eager to establish the financial framework of a company poised for long-term success.Key ResponsibilitiesOversee global accounting operations across all entities.Ensure timely, accurate, and GAAP-compliant financial reporting.Enhance internal controls and risk management frameworks.Lead audit preparation and external reporting processes.Refine and automate accounting systems and processes.

Location: Chinatown, ManilaSchedule: Monday to Friday; 7:30AM - 6PM (Compressed Workweek)Work Setup: 100% OnsiteAs the IT Director, you will spearhead the operations of our IT department, driving staff development and leading initiatives for ongoing improvements. Your role will ensure reliable service delivery while strategically planning and executing modernization projects that align our technological capabilities with business objectives. You will act as the primary on-site technical leader, collaborating closely with our remote CTO to transform technology strategies into actionable plans and measurable results.