About the job
DVI Solutions has been at the forefront of audio-visual solutions since 2002, assisting clients in enhancing communication and collaboration, whether in the office or across continents. With a presence in multiple countries including Singapore, Thailand, Shanghai, Hong Kong, Vietnam, India, Malaysia, and Indonesia, our clientele ranges from corporations and government agencies to schools, retail stores, and hotels.
Position Summary:
We are on the lookout for a dedicated Salesforce Administrator to join our Manila team. This 6-month contract position has the potential for full-time employment. The ideal candidate will play a pivotal role in administering, configuring, and optimizing our Salesforce platform to efficiently support our sales, revenue, e-commerce, and customer service operations.
Your responsibilities will involve collaborating with business users to gather requirements, enhance workflows, and manage daily Salesforce operations encompassing Sales Cloud, Revenue Cloud, Commerce Cloud, Service Cloud, and Marketing Cloud.
Key Responsibilities:
- Facilitate sales pipeline management, opportunity tracking, quoting, pricing workflows, and revenue reporting (Sales & Revenue Cloud).
- Support e-commerce processes and integrations via Commerce Cloud.
- Assist with customer service and marketing activities within Service Cloud and Marketing Cloud.
- Serve as the primary contact for Salesforce-related inquiries from business stakeholders.
- Collaborate with stakeholders to gather and translate requirements into Salesforce solutions.
- Implement Salesforce configurations such as fields, page layouts, record types, validation rules, flows, reports, and dashboards.
- Manage user permissions, profiles, roles, and access settings.
- Maintain data accuracy and integrity through regular clean-up, imports, and checks.
- Document business processes and system configurations.
- Participate in testing, deployment, and support for new Salesforce features or enhancements.
- Provide training and guidance to users to maximize Salesforce utilization.
- Work closely with IT, sales operations, and business teams to drive continuous platform improvements.
