Salesforce Support Engineer at AvePoint | Manila, Philippines

Role Overview AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reporte…

Role overview The Marketing Coordinator position at AvePoint is based in Manila and collaborates directly with the Philippines Marketing Manager. This role contributes to regional marketing strategies and supports broader APAC marketing activities. The focus includes both virtual and in-person event logistics as well as a range of other marketing projects. What you will do Coordinate with the Channel team to plan and execute creative marketing campaigns and events. Oversee all elements of webinar setup and promotion, making use of AvePoint's platforms, with a particular emphasis on Marketo.

About AvePoint:At AvePoint, we lead the way in data security, governance, and resilience, providing innovative solutions that empower organizations globally to collaborate with confidence. Our AvePoint Confidence Platform is trusted by over 25,000 customers worldwide to manage, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. With a robust global channel partner program encompassing about 5,000 service providers, our solutions are available in over 100 cloud marketplaces. Discover more at www.avepoint.com.We are dedicated to investing in our employees, fostering a culture of agility, passion, and teamwork that empowers you to shape your career and make a meaningful impact.About the Role:This is a full-time position at AvePoint, where you will work directly with one of our clients in a client-facing role. The position requires a full onsite work setup at the client's office located in BGC, Taguig, from Monday to Friday.Responsibilities:Analyze legacy JSP UI and Java code to extract business rules and design APIs for invoking existing Java methods.Document API specifications including request and response schema, and mapping of variables from payloads to UI fields.Collaborate with Business Analysts to finalize design specifications with the client.Build and maintain robust APIs and support integration efforts.

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.

AvePoint delivers solutions for data security, governance, and resilience, supporting organizations as they build secure foundations for collaboration. The AvePoint Confidence Platform serves over 25,000 customers worldwide, managing and protecting critical data across Microsoft, Google, and Salesforce platforms. AvePoint’s reach extends through a global network of about 5,000 managed service providers and resellers, with solutions available in more than 100 cloud marketplaces. More details can be found at www.avepoint.com. Role overview This entry-level Business Development Representative role is based in Manila, Philippines. The position includes ongoing training and mentorship, designed to help launch a career in enterprise software sales. The main focus is identifying and generating new sales opportunities through proactive outreach and research. Curiosity about technology, motivation to succeed in sales, and an interest in how organizations solve IT challenges are important for this role. What you will do Research and qualify potential customers and leads Communicate AvePoint’s value to convert leads into qualified sales opportunities Collaborate with sales account executives to support their prospecting activities Maintain accurate and up-to-date customer data in the CRM system What AvePoint values AvePoint emphasizes agility, teamwork, and passion. The team welcomes new ideas and values individuals who are eager to learn and grow. Enthusiasm and a willingness to develop skills are important for success in this environment.

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. Our AvePoint Confidence Platform is relied upon by over 28,000 customers to secure, govern, and swiftly recover data across popular cloud environments such as Microsoft, Google, and Salesforce. We offer a comprehensive solution for lifecycle control and multi-cloud governance, ensuring minimal data loss and interruption while managing legacy data effectively. With a robust partner ecosystem of roughly 6,000 MSPs, VARs, and SIs, our solutions are accessible in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.At AvePoint, we prioritize the growth of our employees. Our culture thrives on agility, passion, and teamwork, empowering you to shape your career, make significant contributions, and take ownership of your future. Unleash your potential with us!About the Position:We are on the hunt for a motivated and detail-oriented Sales Development Representative (SDR) to bolster our partner sales organization. This role focuses on outbound prospecting, data discovery, and lead qualification. The SDR will initiate contact with prospects via phone and email, collect crucial business and technical insights, and arrange qualified meetings for our sales team.This dynamic position demands exceptional communication skills, meticulous attention to detail, and a comfort with a structured sales process.

About the Role Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives. As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction. We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!

Role overview The Senior Cloud Operations Engineer - Salesforce Administrator at nice focuses on managing cloud operations with a particular emphasis on Salesforce administration. The role is responsible for ensuring Salesforce applications function reliably and integrate effectively with other systems. What you will do Oversee daily cloud operations to support system performance and reliability. Administer Salesforce applications, including configuration and integration work. Collaborate with teams across departments to design and implement solutions that enhance the cloud infrastructure. Location This position is based in Manila, Philippines.

About the RoleJoin our dynamic support team as a Client Support Specialist, where you will serve as the primary contact for our clients. Your role will be to assist clients in troubleshooting issues, navigating our platform, and maximizing their experience with Wordbee. In collaboration with teams across Product, Operations, and Sales, you will ensure that all client interactions are effective, timely, and supportive.This position is perfect for individuals who thrive on problem-solving, enjoy engaging with a diverse clientele around the globe, and are eager to continuously learn about new technologies and workflows.Key ResponsibilitiesProvide professional and empathetic responses to client inquiries and support requests.Identify and resolve common issues related to our platform or workflows.Escalate complex issues to senior support or product teams when necessary.Contribute to the development of internal documentation and help center resources.Relay client feedback to enhance Wordbee's platform and service processes.Work collaboratively with colleagues to ensure seamless transitions and consistent service quality.Required Qualifications2-3 years of experience in client or technical support, preferably in a SaaS or technology environment.Excellent communication and problem-solving abilities.Proficient in using support platforms like Zendesk or similar tools.Fluent in English, both written and spoken.Must be located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in client support within the localization, language, or technology sectors.Passion for creating client resources such as tutorials or how-to guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to handle multilingual projects daily. At Wordbee, your insights are valued, and your curiosity is nurtured. You will have opportunities to enhance your skills while contributing to a collaborative and supportive environment that serves clients across Europe and beyond.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.

About AvePointAt AvePoint, we are the premier global authority in data security, governance, and resilience. We transcend conventional solutions to establish a solid data foundation, empowering organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform is trusted by over 25,000 clients globally to prepare, secure, and enhance their vital data across platforms like Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a difference, and take charge of your future. Unleash your potential with us!Your Role:The Customer Success Engineer will act as a vital technical resource within our Customer Success Team. Working closely with the team, you will assist in customer engagements to drive adoption, configurations, technical recommendations, and utilization guidance.Key Responsibilities:Collaborate with the team to implement digital customer engagement strategies, including technical product health checks and onboarding engagements to ensure timely value delivery.Proactively engage with customers showing low product adoption and assist them in deploying value-added use cases.Identify and interact with customers who have reported low sentiment scores in NPS and CSAT surveys to understand and address their concerns.Team up with Customer Success and/or Product Marketing to create “Customer Office Hours” aimed at enhancing product adoption.Contribute to the creation of “How-To” product videos to guide customers through product usage and expansion.

About the Role dvi-solution is hiring a Salesforce Developer - Revenue Cloud in Manila, Metro Manila, Philippines. This position focuses on building and customizing Salesforce solutions that support revenue processes and improve customer interactions. What You Will Do Design and implement Salesforce Revenue Cloud features to support business goals Work with teams across the company to gather requirements and translate them into technical solutions Create and maintain technical specifications for Salesforce projects Contribute to successful project delivery by collaborating with stakeholders throughout the development cycle

Job Title: Fullstack Java EngineerLocation: Manila, PhilippinesJoin an innovative fintech company as a Fullstack Java Engineer. This role offers you the opportunity to work in a dynamic environment where you can contribute to exciting projects and enhance your skills.Key ResponsibilitiesDesign, develop, and rigorously test applications in alignment with both functional and technical specifications, ensuring the delivery of high-quality solutions.Conduct thorough analysis of requirements, propose suitable technical solutions, and evaluate scope, risks, and effort estimates.Enhance application performance and address defects throughout the development and maintenance stages.Offer technical and application support to both clients and internal teams.Assist with legacy data migration initiatives and support ad-hoc project tasks as necessary.Work autonomously with minimal supervision while effectively collaborating with senior team members.

Join AvePoint: Leading Data Security SolutionsAre you ready to take your career to the next level? At AvePoint, we are on a mission to empower organizations worldwide to collaborate securely and confidently. As the global leader in data security, governance, and resilience, we provide innovative solutions that go beyond traditional offerings. Our AvePoint Confidence Platform is trusted by over 25,000 customers globally, including Microsoft, Google, and Salesforce, to optimize their critical data.We are committed to our people, fostering a culture of agility, passion, and teamwork. Here, you will have the opportunity to shape your career, make a meaningful impact, and unleash your potential!Position Overview:As a Channel Solution Engineer, you will play a critical role in our sales team, serving as the primary technical lead throughout the sales lifecycle. Your consultative approach will assist in closing new deals by delivering compelling technical presentations and providing pre-sales support to our partners and customers. You will become an authority on our software and services, effectively educating clients, gaining consensus, and showcasing the value of our solutions.

AvePoint is seeking a Senior Staff Internal Audit professional based in Manila, Philippines. This position takes the lead on significant audit projects and collaborates with teams throughout the company to maintain compliance with both regulations and internal standards. Key responsibilities Oversee major internal audit projects from initial planning through to completion. Collaborate with cross-functional groups to identify risks and suggest effective controls. Contribute to initiatives that improve operational efficiency and ensure compliance across the organization. Role focus This role centers on driving audit activities and supporting a culture of accountability and process improvement within AvePoint.

Role Overview Speechify is seeking an iOS Core Product Software Engineer based in Manila, Philippines. This role focuses on building and improving the core iOS applications that power Speechify’s products. What You Will Do Develop and enhance core features for Speechify’s iOS apps. Work closely with developers and designers to deliver accessible reading technology. Contribute to the ongoing improvement of app performance and user experience. Location This position is based in Manila, Philippines.

About AvePoint:At AvePoint, we are the global leaders in data security, governance, and resilience. Our innovative solutions empower organizations to collaborate confidently while managing their data. With over 25,000 customers globally, we provide a comprehensive platform that secures and optimizes data across various environments including Microsoft, Google, and Salesforce. Our extensive partner network of around 5,000 managed service providers and resellers ensures our solutions are accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.We are dedicated to investing in our team, fostering a culture of agility, passion, and collaboration that empowers you to shape your career and make a significant impact.What you will be doing:As a Maintenance Renewal Representative at AvePoint, your primary responsibility will be to ensure that our existing customers recognize the value of renewing their annual maintenance contracts, facilitating timely renewals. This role demands a blend of sales acumen, effective communication of value propositions, organizational skills, and exceptional customer service.Manage renewal sales for existing customersEnsure timely contract renewalsCollaborate with sales executives on account management and new opportunitiesCoordinate with internal teams (legal, accounting) and external business partnersMaintain diligence with sales forecasting and ongoing managementFollow up persistently with customers until renewals are finalizedTrack cancellations and understand their reasonsStay updated on product offerings and pricing to effectively close salesIdentify potential leads and transfer them to the sales department

Role Overview AvePoint is hiring a Digital Content Specialist in Manila, Philippines. This role centers on creating, curating, and managing digital content that connects with our audience. Collaboration with multiple teams ensures that messaging stays consistent with brand and marketing strategies. Main Responsibilities Develop and maintain content calendars for digital channels Create and curate engaging content tailored to our audience Optimize digital content for SEO Analyze content performance metrics to strengthen our digital presence Work closely with other teams to align messaging with overall brand direction What We Look For Strong storytelling skills Experience or interest in digital marketing Ability to collaborate across teams Comfort with content planning and performance analysis

Job Description:Join Adventus as an IT Helpdesk Engineer and deliver exceptional technical support to our end users. You will be the first point of contact for resolving various IT-related issues, ensuring seamless operation of corporate devices, applications, and peripherals.Your responsibilities will include troubleshooting problems with Mac OS, Windows 10 & 11, Microsoft Office, network connectivity, and printers. You will also handle email configuration and support for Outlook and other email services.As part of your role, you will diagnose desktop hardware issues and escalate them to manufacturers when necessary. Additionally, you will perform essential IT administrative tasks for onboarding and offboarding employees, managing account access and device setup.A key aspect of your responsibilities is to maintain comprehensive documentation of all support cases using our ticketing system, as well as updating our knowledge base and asset inventory, including tagging IT assets, parts, licenses, and hardware.We expect you to continually enhance your knowledge of various IT technologies and maintain a high standard of customer service for all employees, vendors, and clients. You will ensure that all assigned cases are resolved within SLA, prioritizing effectively to meet our service management principles.Additional duties may be assigned as necessary.

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.