Senior Cloud Database Engineer at NiCE | Manila

Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database a…

Role Overview NiCE is looking for a Cloud Database Engineer based in Manila, Philippines. This role focuses on maintaining the performance and availability of SQL Server databases around the clock. The position supports a 24/7 environment and includes both hands-on technical work and collaboration with other teams. Main Responsibilities Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases. Tune databases and applications for optimal performance. Set up and enforce backup and recovery policies and procedures. Implement and maintain security for databases. Create, maintain, and monitor SQL Server replication. Review code and advise development teams. Participate in a 24/7 on-call rotation for database support. Develop and keep documentation and standards up to date. Review, approve, and create logical and physical database designs. Integrate third-party software and databases with company systems. Provide training to other staff as needed. Attend meetings and training sessions as required. Location Manila, Philippines

NiCE is growing its team in Manila, Philippines. The company focuses on SQL Server database management in a 24/7 setting, supporting both performance and availability. This role suits someone who enjoys working with databases and wants to contribute to a collaborative technical team. Role Overview The Associate Cloud Database Engineer manages SQL Server databases, focusing on optimization, reliability, and security. The position involves both day-to-day operations and project-based improvements, with some responsibilities shared across a rotating support schedule. Key Responsibilities Install, configure, upgrade, and manage multiple SQL Server databases. Tune application and database performance. Develop and maintain backup and recovery policies and procedures. Implement and enforce database security standards. Create, maintain, and monitor SQL Server replication processes. Review code and advise development teams on best practices. Provide 24/7 support as part of a rotation with other team members. Document and maintain standards for database management. Review, approve, and design logical and physical database architectures. Integrate third-party software solutions with internal databases. Lead or facilitate training sessions for staff as needed. Participate in team meetings and ongoing training.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. If you share our drive, we can offer you a career opportunity that will ignite your passion.What does the role entail?As an Implementation Engineer, you will work closely with both new and existing clients to successfully implement NiCE products, leveraging your expertise in configuring the NiCE portal. You will be the primary point of contact in setting up and implementing technical systems and applications, utilizing a variety of configuration tools within the NiCE platform.You will collaborate with Engagement Managers and Implementation Consultants to ensure the effective implementation and configuration of client portals. Additionally, you will troubleshoot issues during the implementation phase and support User Acceptance Testing (UAT). Each Implementation Engineer will manage multiple customer engagements concurrently.Furthermore, you will lead various projects aimed at improving configuration and implementation processes. This includes documenting configuration steps and developing strategic plans for implementing specific products or features, while also providing valuable feedback to the Product Management team for product enhancements.This position does not include supervisory responsibilities and reports directly to the Manager of Implementation Engineering.How will you make an impact?Collaborate with clients and NiCE teams to configure features and products for both new and existing clients.Adhere to established project deadlines to ensure timely delivery.Assist customers in maximizing the value of their investment in the NiCE platform.Continuously seek opportunities to enhance value and reduce time to value during the implementation phase.Maintain comprehensive knowledge of NiCE products, components, and services.Ensure the involvement of cross-functional resources, such as Quality Assurance, throughout the implementation and support phases.Work with other NiCE teams to improve processes and design more efficient configurations for client portals.Provide clear and transparent project status updates.Demonstrate strong attention to detail.Develop innovative solutions to complex problems, resulting in high levels of customer satisfaction.Do you have what it takes?

Role overview Nice Systems is looking for a Cloud Systems Engineer based in Manila, Philippines. The main focus of this position is to build and support cloud-based systems that enhance customer experience. Collaboration with various teams across the company is a key part of the role, ensuring technical solutions meet customer needs and expectations. What you will do Design, implement, and maintain cloud systems that prioritize customer experience Work closely with cross-functional teams to deliver reliable technical solutions Support initiatives that improve efficiency and user satisfaction through cloud technology Location This position is based in Manila, Philippines.

Role overview The Senior Cloud Operations Engineer - Salesforce Administrator at nice focuses on managing cloud operations with a particular emphasis on Salesforce administration. The role is responsible for ensuring Salesforce applications function reliably and integrate effectively with other systems. What you will do Oversee daily cloud operations to support system performance and reliability. Administer Salesforce applications, including configuration and integration work. Collaborate with teams across departments to design and implement solutions that enhance the cloud infrastructure. Location This position is based in Manila, Philippines.

At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.

At NiCE, we embrace challenges and continuously push our limits. We are ambitious game changers committed to excellence and innovation. If you share our drive, we invite you to explore a rewarding career opportunity that ignites your passion.What does the role entail?The Technical Account Manager (TAM) is a key player in our Customer Success team, serving as a trusted partner for our clients. With a wealth of experience in account management and technical problem-solving, the TAM surpasses customer expectations while driving company growth. This role focuses on resolving intricate challenges and delivering top-notch technical and customer support to our key accounts, ensuring their success with our technology and services.How will you make an impact?Client Success Advocate: Act as a trusted advisor for key clients, tackling complex technical issues and ensuring their success with NiCE products and services.Relationship Builder: Cultivate strong, collaborative relationships with clients, fostering trust and long-lasting partnerships.Exceptional Service Provider: Work collaboratively across internal teams to deliver outstanding technical support and customer service to clients.Technical Specialist: Utilize in-depth knowledge of NiCE products and technologies to troubleshoot client issues and enhance their solutions.Client-Centric Strategist: Understand each client's business needs thoroughly and identify opportunities to elevate their success with NiCE solutions.Effective Communicator: Create and deliver compelling presentations that highlight client achievements and best practices, while training clients to maximize their investment in NiCE products and services.Continuous Improvement Advocate: Contribute to the evolution of NiCE products and services by identifying and recommending enhancements based on client feedback.

At NiCE, we embrace challenges as opportunities to expand our horizons. We are driven, innovative, and relentless in our pursuit of excellence. Our commitment to setting and exceeding high standards creates a dynamic environment where ambition thrives. If you share our passion for success, we invite you to explore an exceptional career with us that will ignite your potential.What does the role entail?The Cloud Site Reliability Engineer (SRE) at NiCE CXone will focus on enhancing our observability tools. This role involves close collaboration with various teams to develop and maintain observability solutions utilizing both open-source and enterprise monitoring tools. You will engage with diverse monitoring systems located in NiCE CXone’s private cloud environments, AWS, and other cloud platforms. Your expertise will also be instrumental in educating teams on the effective use of these tools, establishing best practices, and ensuring compliance to enhance operational efficiency. The SRE team employs automation tools for the deployment and management of observability solutions and continuously seeks to adopt emerging technologies to enhance monitoring and alerting capabilities. Curiosity, quick learning, and a knack for solving unique problems with creative solutions are essential attributes for success in this role.

At NiCE, we embrace boundless challenges and strive to surpass our limits. Our ambition drives us to innovate and succeed. If you share our passion, we invite you to explore an extraordinary career opportunity that will ignite your potential.We are looking for a meticulous and strategic Senior Cloud Operations Engineer, CX to lead the planning, coordination, and implementation of Salesforce releases across various environments. This role is crucial in ensuring that new features, enhancements, and bug fixes are delivered efficiently, securely, and with minimal disruption to business operations. The ideal candidate will possess a profound understanding of Salesforce architecture, DevOps methodologies, and release governance.

At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

NiCE is looking for an experienced Engineering Manager to lead a distributed DataOps team based in Manila, Philippines. This role focuses on optimizing and managing data pipelines, real-time data processing, and database operations for a global organization. What You Will Do Lead, mentor, and support a remote DataOps team working across multiple regions and time zones. Oversee the design, development, and maintenance of scalable data pipelines and streaming data applications. Manage and improve database operations, ensuring data integrity, security, and performance. Implement and maintain real-time data processing workflows using Kafka and Flink. Work closely with engineering, analytics, and business teams to ensure smooth data flow and accessibility. Establish and enforce data governance, monitoring, and observability best practices. Drive automation and process improvements within DataOps. Ensure the data infrastructure remains highly available, reliable, and high performing. Oversee project timelines, resource allocation, and manage stakeholder expectations. What We’re Looking For Strong technical skills with SQL, a range of databases, Kafka, Flink, Airflow, and AWS. Proven experience managing distributed or remote engineering teams. Ability to coordinate work across different time zones.

nice seeks a Data Engineer based in Manila, Philippines. The main focus is on creating and maintaining data pipelines that transform raw data into insights for analytics and business intelligence. Key responsibilities Collaborate with teams throughout the company to identify and understand data requirements Design, develop, and maintain data pipelines Support the reliability and availability of data for reporting and analysis Role overview This position plays a central part in making sure data flows smoothly from source to analysis. By working closely with different groups, the Data Engineer helps ensure that business decisions are based on accurate and timely information.

Nice Ltd. is hiring a Senior Technical Writer in Manila, Philippines. This position centers on developing and maintaining clear, accurate documentation for a range of products. Role overview The Senior Technical Writer will work closely with teams across the company to produce user-friendly content. The main focus is on translating complex technical concepts into materials that are easy for users to understand. Key responsibilities Create and update documentation for Nice Ltd.'s products Work with cross-functional teams to gather technical information Ensure all materials are clear, concise, and accessible to users What we look for Strong writing skills with experience in technical documentation Ability to explain complex topics in straightforward language Comfort working with teams from different disciplines

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.

Nice Ltd. is seeking an Associate Data Engineer based in Manila, Philippines. This position plays a key part in supporting data-driven initiatives across the company. Collaboration with teams from various departments is central to the role, with a focus on gathering, analyzing, and interpreting data to inform business decisions. Key responsibilities Collaborate with colleagues from different teams to collect and analyze data Assist in developing and maintaining data pipelines Contribute to efforts that uphold data integrity across company systems Requirements Genuine interest in data engineering and technology Openness to learning and professional growth in a collaborative environment Ability to adapt and work well within a team-oriented, evolving workplace

Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.

At NiCE Systems, we embrace challenges as opportunities to push our boundaries. We are driven by ambition and innovation, dedicated to setting and exceeding high standards. If you share our passion for excellence and growth, we invite you to explore a rewarding career with us that fuels your enthusiasm.What does the role entail?The Senior Business Applications Analyst plays a pivotal role in leading the analysis, definition, and execution of intricate business and system requirements for strategic projects. Collaborating closely with business stakeholders, product owners, project managers, and technical teams, this position ensures that solutions are well-defined, feasible, and aligned with business objectives. The Senior Business Applications Analyst is instrumental in refining processes, achieving delivery outcomes, and mentoring fellow analysts.