Senior Genesys Engage Engineer jobs in Manila – Browse 208 openings on RoboApply Jobs

Senior Genesys Engage Engineer jobs in Manila

Open roles matching “Senior Genesys Engage Engineer” with location signals for Manila. 208 active listings on RoboApply Jobs.

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TTEC Digital logo
Full-time|On-site|Manila

At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of custo…

Mar 12, 2026
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TTEC Digital logo
Full-time|On-site|Manila

At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.

Feb 11, 2026
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TTEC Digital logo
Full-time|On-site|Manila

At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX) designers, consultants, engineers, and data scientists has been recognized with the prestigious Genesys Partner of the Year award 15 times. With over 400 certifications, we have the expertise to integrate the Genesys platform and its components into intricate, multi-platform environments, delivering consistent results that enhance customer experiences.The Genesys Cloud Lead Support Engineer plays a crucial role in managing support ticket activities and leading escalations. This position involves providing client support to address and resolve concerns, ensuring an optimal experience for both clients and customers. By diagnosing issues and analyzing application programming, the engineer will identify root causes and implement effective solutions or guide clients through the resolution process. The support can range from minor to complex issues.

Feb 11, 2026
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tasq-work logo
Full-time|On-site|Manila, Metro Manila, Philippines

About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.

Mar 9, 2026
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tasq-work logo
Full-time|On-site|Manila, Metro Manila, Philippines

About the Role:We seek enthusiastic and skilled professionals to define innovative service strategies, design, and implement cutting-edge contact center solutions, and enhance our clients' service operations. Ideal candidates will possess exceptional communication skills, a solid understanding of relevant technologies, creative problem-solving abilities, and a strong commitment to quality service.Key Responsibilities:Analyze customer inquiries related to Contact Centers and recommend optimal solutions, particularly for On-Premise and Cloud/Hybrid Cloud solutions.Oversee Contact Center engagements (with a focus on Genesys) throughout various project delivery phases.Lead the development of business proposals, collaborating closely with internal teams and external vendors (if applicable) to effectively respond to RFIs and RFPs.Manage and enhance Genesys capabilities in partnership with other managers while expanding practices through headcount growth, creating thought leadership content, and developing assets aimed at improving operational efficiency and customer experience for our clients.Are You the Right Fit?Manager - 10+ Years of ExperienceA minimum of 10 years' experience in Customer Service operations and Contact Center channels.Proven experience leading customer service operations assessments/benchmarking, identifying gaps, and building business cases for enhancements.Expertise in implementing multi-channel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage, PureConnect, Engage Cloud, and Genesys Cloud Suite.Extensive knowledge of Customer Service Operations, with cross-industry experience being an advantage.Hands-on experience with Voice and Non-Voice (SMS, Email, Chat, etc.) application solutions using Genesys Composer and Genesys Designer (preferably within a SIP framework).Ability to proactively identify customer needs through technical benefit assessments, articulating the business value of solutions to address potential objections.Experience in preparing and responding to customer RFP requests, ensuring technical feasibility is carefully qualified.Understanding of on-premise, cloud, hybrid cloud solutions, and cloud economics, including pricing strategies for different Genesys offerings and providing detailed TCO analysis.Experience in Genesys Cloud administration and application development using Genesys Designer.Familiarity with Genesys Framework Components (including but not limited to GVP, eServices, GRE, SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.) or similar solutions.Demonstrated ability to utilize Genesys product solutions to automate customer service processes such as Task Routing, Interaction Routing, CTI, Reporting, etc.

Mar 9, 2026
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Leverdemo-8 logo
Full-time|On-site|Manila, Philippines

ABOUT USAt Lever, we are driven by a mission to revolutionize the recruitment landscape. Founded nine years ago, we provide innovative hiring software that empowers leading organizations like Netflix, Atlassian, KPMG, and McGraw-Hill Education to attract and retain top talent. As pioneers in talent acquisition, we challenge conventional approaches and strive for excellence in our field. Join us as we continue to scale and redefine what it means to hire effectively.We take immense pride in our achievements, including being recognized as the #1 workplace in San Francisco and one of the best places to work across the United States. Our greatest asset is our dedicated team, the Leveroos, and we are committed to nurturing our people-first culture to ensure continued growth and success.

Dec 13, 2022
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Leverdemo-8 logo
Full-time|On-site|Manila, Philippines

ABOUT USAt Lever, we have been committed to revolutionizing the recruitment process for nearly a decade. Our innovative hiring software is trusted by industry giants like Netflix, Atlassian, KPMG, and McGraw-Hill Education to help them attract and retain top talent. As pioneers in talent acquisition solutions, we are seeking passionate individuals to join our team as we continue to scale our operations and redefine hiring standards.We take immense pride in our achievements, including being recognized as the #1 workplace in San Francisco and a top employer across the United States. Our employees—affectionately known as "Leveroos"—are the cornerstone of our success, and we are deeply committed to fostering a people-first culture.

Nov 29, 2023
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Leverdemo-8 logo
Full-time|Remote|Manila, Philippines

ABOUT USLever, founded nine years ago, addresses one of the most critical challenges in business today: recruiting and hiring exceptional talent. We are pioneering the next generation of hiring software, trusted by industry leaders like Netflix, Atlassian, KPMG, and McGraw-Hill Education to expand their teams. Our innovative approach to talent acquisition has positioned us as leaders in the industry, and we are on the lookout for talented individuals to join our rapidly growing team.We take immense pride in our company culture, having been honored as the #1 workplace in San Francisco and recognized among the best in the entire United States. Our employees, fondly referred to as “Leveroos,” represent our greatest competitive asset, and we are committed to nurturing our people-first culture.

Nov 1, 2022
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getwingapp logo
Full-time|On-site|Manila, Philippines

About the RoleJoin our innovative team at getwingapp as a dedicated and enthusiastic Content and Community Engagement Specialist. This pivotal role is essential for cultivating user interaction and driving growth within our vibrant community of B2B SaaS users and stakeholders. Utilize your content creation skills and community management expertise to forge strong, impactful connections that enhance our brand visibility and encourage customer loyalty.The ideal candidate will excel in a dynamic, fast-paced environment and possess a solid history of crafting engaging content strategies tailored for B2B audiences. Your responsibilities will include the development, curation, and management of compelling content across diverse platforms, while actively nurturing our online community to ensure it remains lively and engaged.

Mar 2, 2026
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Leverdemo-8 logo
Full-time|On-site|Manila, Philippines

We are seeking a dynamic and experienced Lead Engagement Manager to join our Partner Experience team in Manila, Philippines. In this role, you will play a pivotal part in driving engagement strategies that enhance our partner relationships and improve overall satisfaction. Your expertise will be crucial in developing and implementing innovative solutions that foster collaboration and drive results.

May 28, 2024
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Leverdemo-8 logo
Full-time|On-site|Manila, Philippines

ABOUT USFounded nine years ago, Lever addresses the core challenge of recruiting and hiring top-tier talent. Our innovative hiring software is trusted by renowned companies such as Netflix, Atlassian, KPMG, and McGraw-Hill Education to expand their teams. We are revolutionizing the talent acquisition landscape and are recognized as leaders in innovation, seeking passionate individuals to join us on our growth journey.We take immense pride in our achievements, including being named the #1 workplace in San Francisco and a top employer across the United States. Our team, affectionately referred to as “Leveroos,” represents our greatest asset, and we are committed to nurturing a people-first culture.

Jun 13, 2023
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xcellink logo
Full-time|On-site|Manila, National Capital Region, Philippines

Join xcellink as a Solutions Engagement Manager specializing in Data Centre operations. In this pivotal role, you will oversee the delivery of operational services within a Data Centre, managing facilities and teams, nurturing client relationships, and leading project engagements to ensure top-tier performance.Key Responsibilities: Optimize and deliver outsourcing services to enhance Data Centre operational efficiency through innovative Technology, Tools, and Transformational Strategies. Engage with clients to understand their requirements, providing strategic insights and effective project leadership. Ensure the maintenance of safe, secure, and efficient Data Centre environments. Lead and mentor teams of Data Centre technicians, engineers, and support staff in managed service operations. Develop and maintain robust client relationships, acting as the primary point of contact. Contribute to the strategic development of projects with your expertise in technical consultancy. Identify opportunities for upselling and growth within client engagements. Qualifications: A Bachelor’s degree or higher in a related field. At least 5 years of current experience in customer service or technical consultancy, with a focus on Data Centre and project management. Relevant professional certifications such as CDCS, CDCE, or CDFOM. Strong problem-solving abilities and a background in project management. Proven experience in negotiating contracts, managing vendor relationships, and overseeing procurement for Data Centre needs. In-depth knowledge of Data Centre operations and best practices, with proficiency in managing large-scale or hyperscale infrastructure. Familiarity with emerging technologies like AI, digital twin, and big data is advantageous. A willingness to travel as necessary. If you are a proactive individual with excellent communication skills and a passion for optimizing Data Centre operations, we encourage you to apply. Become a key player in our success story!Only shortlisted candidates will be contacted.

Jan 29, 2024
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AFRY logo
Full-time|On-site|Manila

Join the dynamic team at AFRY as a Senior Civil/Structural Engineer in Manila. You will play a pivotal role in designing, analyzing, and overseeing the construction of various infrastructure projects. Your expertise will contribute to innovative solutions that meet client needs and adhere to industry standards.

Jan 23, 2026
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Tarro logo
Full-time|On-site|Manila

Role overview Tarro is looking for a Senior Network Engineer based in Manila. This position centers on designing, implementing, and maintaining the company's network infrastructure. The work aims to ensure that network systems remain reliable and efficient. Key responsibilities Design and build network infrastructure to support business needs Maintain and monitor existing network systems for reliability Implement improvements to enhance network efficiency What we’re looking for Strong technical background in network engineering Proactive approach to problem-solving and system maintenance

Apr 24, 2026
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Teamified logo
Full-time|On-site|Manila, Metro Manila, Philippines

About TeamifiedTeamified partners with leading enterprises and digital-first businesses in Australia, assisting them in building effective remote teams across India, the Philippines, and Sri Lanka. We take pride in our ability to hire exceptional teams that work on groundbreaking technology. Currently, Teamified boasts over 200 engineers, testers, product managers, and more, collaborating across more than 20 partners. Our focus is on enhancing the way organizations construct and manage their remote teams, emphasizing strong relationships, trust, integrity, culture, and effective hiring processes. In addition to this, we are in the process of developing our own technology products. We are committed to delivering outstanding results for our customers, partners, and team members.Client Overview:Our client is a prominent Australian FinTech company that specializes in offering a modern platform for business credit cards and expense management. They provide an innovative alternative to traditional corporate cards, aimed at simplifying spending for businesses, reducing time and costs associated with financial management, and enhancing visibility and control over expenses. Key offerings include Mastercard-powered credit cards that can be issued to employees and a spend management platform that enables businesses to monitor expenses in real-time, capture receipts, categorize costs, and automate reconciliation with accounting software. Employees can conveniently use a mobile app to upload receipts and add notes, streamlining the expense reporting process. Importantly, there are no foreign transaction fee mark-ups, and integration with popular accounting software such as Xero and SAP Concur is available. The platform also allows businesses to set spending limits and manage card controls, with users able to earn Velocity Points on qualifying expenditures.Position Overview:We are looking for a dedicated Senior Backend Engineer who will play a pivotal role in driving the implementation of solutions within a collaborative and fast-paced environment. This position requires translating technical challenges into viable business solutions, working alongside cross-functional teams, and contributing to a culture that values open communication and knowledge sharing. Strong technical proficiency and the ability to clearly articulate ideas are essential.Key Responsibilities: Design, develop, and maintain robust backend systems utilizing Python/Django Architect and implement scalable API services and database models Collaborate with DevOps teams to deploy and manage services in GCP and Kubernetes environments Write clean, maintainable, and thoroughly tested code Troubleshoot and resolve complex production issues Contribute to architectural decisions that shape the platform's future Optimize system performance and manage technical debt Work closely with product and commercial teams to drive innovation and efficiency

Apr 24, 2025
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NICE Ltd. logo
Full-time|On-site|Philippines - Manila

At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.

Mar 16, 2026
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NiCE logo
Full-time|On-site|Philippines - Manila

At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.

Apr 14, 2026
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NiCE logo
Full-time|On-site|Philippines - Manila

Location: Manila, Philippines Team: Build and Deploy Role Overview NiCE is growing its team in Manila. The Senior DevOps Engineer will join the Build and Deploy group, focusing on designing and implementing CI/CD pipelines, build systems, and release automation. This work supports engineering teams in delivering reliable and efficient software. The role involves close collaboration with colleagues both locally and globally. What You Will Do Design, implement, and improve CI/CD pipelines for a range of applications and environments. Lead projects to advance software-defined infrastructure and automation practices. Coordinate complex build and release processes with engineering, operations, and QA teams. Define and refine automated quality gates, release controls, and deployment standards. Work with engineering teams to set code quality metrics and operational standards. Spot process inefficiencies and drive improvements in automation, deployment, scalability, and reliability. Research and recommend new tools and technologies to strengthen DevOps capabilities. Provide technical leadership on best practices, branching strategies, environment management, and release processes. Oversee daily operations of source control, pipeline, and deployment systems. Manage maintenance, upgrades, and performance tuning for DevOps platforms. Support production and pre-production releases, including off-hours support for critical incidents. Mentor engineers and help build DevOps knowledge across the organization.

Apr 14, 2026
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Feedzai logo
Full-time|On-site|Manila, Manila, Philippines

At Feedzai, we are revolutionizing the financial risk management landscape with our cutting-edge RiskOps platform. We lead the charge in protecting global commerce through innovative cloud-based solutions, harnessing the power of machine learning and artificial intelligence. Our mission is to facilitate a seamless transition to a cashless economy while fostering digital trust in every transaction. Major banks, processors, and retailers around the globe rely on Feedzai to safeguard trillions of dollars while enhancing the customer experience, all without compromising privacy. As a Series D company valued at over $1.5 billion and having raised $282 million, our solutions impact 900 million individuals across 190 countries.Customer Success Team: Our team is dedicated to delivering exceptional product experiences to our clients. This includes comprehensive education, precise configuration, innovative solution development, and strategic risk management. We collaborate closely with our clients to ensure they receive the right solutions, develop tailored strategies, and provide ongoing support throughout their journey with us. We thrive in a dynamic environment where every challenge is embraced, fostering an atmosphere of initiative and creativity.Your Role:As a Senior Product Support Engineer at Feedzai, you will be the primary point of contact for our customers, tackling complex pre-production and post-production technical challenges related to our cloud-based financial crime prevention platform. This position requires a robust technical background, a problem-solving mindset, and a customer-focused approach to ensure timely and effective resolution of issues.You will take full ownership of customer incidents, swiftly mitigate pressing issues, escalate to our engineering teams as necessary, and ensure complete resolution of all problems. This role involves analyzing intricate technical issues across Feedzai's product suite and their interaction with customer infrastructures, as well as liaising with stakeholders at all levels of seniority. We seek professionals with a background in L1, L2, and L3 support levels, or those with a technical acumen to navigate these various layers.

Mar 13, 2026
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Nagarro logo
Full-time|On-site|Manila

Join Nagarro as a Senior Data Migration Lead Engineer, where you will spearhead complex data migration projects, ensuring seamless transitions and integrations. You will collaborate with cross-functional teams to develop robust migration strategies, troubleshoot issues, and optimize processes for efficiency.

Mar 27, 2026

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