Senior Manager, Operations

LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires attending the office at least one day per week. Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT). About Point Digital Finance✨ Real Impact, Real People: Our mi…

Join Adventus, a leading provider of Information and Communications Technology (ICT) solutions and services with a global presence. We empower organizations to achieve transformative results by implementing innovative solutions and strategic services, ensuring they thrive in today’s fiercely competitive market.With a robust network of technology partners, unparalleled domain expertise, and a commitment to delivering exceptional value, we consistently exceed our customers' expectations.

Flexport is seeking a dynamic and results-driven Operations Manager to lead our logistics operations in Manila. In this role, you will be responsible for overseeing daily operations, optimizing processes, and ensuring exceptional service delivery. You will work closely with cross-functional teams to implement innovative solutions that enhance efficiency and contribute to the growth of our organization.

Wrist Inc. is seeking a dynamic and strategic Head of Operations to lead our operational initiatives in Manila. In this executive role, you will be responsible for overseeing daily operations, developing long-term strategies, and ensuring operational excellence across all departments. The ideal candidate will have a proven track record in managing teams, streamlining processes, and driving growth. Join us to shape the future of Wrist Inc.!

Workstream creates HR, payroll, and hiring software designed for the hourly workforce. The company aims to support both workers and employers in a segment that often lacks dedicated technology. Clients include brands like Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culver's. Workstream is a Series B company, backed by investors such as Founders Fund, BOND, and Coatue. Role overview The Global Business Operations Manager position is based in Manila, Philippines. This role supports Workstream's mission by helping drive operational efficiency and growth across global teams. Workstream values Values play a central role in shaping the culture at Workstream. More information is available at Company Values. Benefits Fully remote work environment Direct payments to your bank account Monthly stipend of $50 Annual bonus structure Performance-based bonuses

Join Our Team as a Vessel Operations ManagerWrist is seeking a dedicated Vessel Operations Manager to oversee our operations in Manila. In this pivotal role, you will be responsible for ensuring the efficient and smooth coordination of vessel activities, ensuring compliance with international maritime standards.

Join xcellink as a Solutions Engagement Manager specializing in Data Centre operations. In this pivotal role, you will oversee the delivery of operational services within a Data Centre, managing facilities and teams, nurturing client relationships, and leading project engagements to ensure top-tier performance.Key Responsibilities: Optimize and deliver outsourcing services to enhance Data Centre operational efficiency through innovative Technology, Tools, and Transformational Strategies. Engage with clients to understand their requirements, providing strategic insights and effective project leadership. Ensure the maintenance of safe, secure, and efficient Data Centre environments. Lead and mentor teams of Data Centre technicians, engineers, and support staff in managed service operations. Develop and maintain robust client relationships, acting as the primary point of contact. Contribute to the strategic development of projects with your expertise in technical consultancy. Identify opportunities for upselling and growth within client engagements. Qualifications: A Bachelor’s degree or higher in a related field. At least 5 years of current experience in customer service or technical consultancy, with a focus on Data Centre and project management. Relevant professional certifications such as CDCS, CDCE, or CDFOM. Strong problem-solving abilities and a background in project management. Proven experience in negotiating contracts, managing vendor relationships, and overseeing procurement for Data Centre needs. In-depth knowledge of Data Centre operations and best practices, with proficiency in managing large-scale or hyperscale infrastructure. Familiarity with emerging technologies like AI, digital twin, and big data is advantageous. A willingness to travel as necessary. If you are a proactive individual with excellent communication skills and a passion for optimizing Data Centre operations, we encourage you to apply. Become a key player in our success story!Only shortlisted candidates will be contacted.

About TalaAt Tala, we harness cutting-edge technology and innovative thinking to tackle challenges that traditional financial institutions either can't or won't address. We are a pioneering global financial infrastructure company dedicated to empowering the economic potential of the global majority, recognizing that current financial systems often overlook a significant portion of the world’s population.Our unique platform integrates the analytical capabilities of a credit bureau, the payment processing of a fintech, and the customer relationship management of a bank into a single, cohesive solution. Driven by a robust foundation of proprietary data and advanced AI/ML decision-making technology, we provide instant and tailored liquidity to meet the diverse needs of our customers. Through our flagship credit application, we have successfully disbursed over $7 billion in credit to more than 12 million users across Latin America, Southeast Asia, and East Africa, helping them to launch and grow small businesses, manage everyday expenses, and achieve their financial aspirations.Our groundbreaking initiatives and tangible impact have garnered us notable accolades, including:Being listed on CNBC’s Disruptor 50 for five consecutive years.Recognition as one of CNBC’s World's Top Fintech Companies for two years running.A place on Forbes’ Fintech 50 list for nine consecutive years.Visionary investors, recognizing the economic potential of the global majority, have invested over half a billion dollars in equity and debt to support Tala's mission.With a globally distributed team, we embrace a remote-first work culture, maintaining office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.Many Talazens are driven by our mission. If you are excited about making a meaningful impact at Tala, we invite you to connect with us!About the RoleWe are looking for a proactive, results-oriented, and collaborative professional to join our team as the Manager of Capital Markets Loan Operations. This pivotal role is essential for overseeing our existing loan portfolios and ensuring we maintain adequate liquidity as we expand our operations.To excel in this position, you will need to demonstrate strong corporate finance expertise, experience managing high-volume loan portfolios, and a proven record of successful loan operations—ideally acquired in a banking, mortgage, or fintech environment. As a mission-driven team, we seek an individual who approaches challenges with critical thinking and embodies the ownership mentality of a builder: someone who flourishes in uncertainty, learns independently, and communicates effectively across various functions.

The RoleAt HelloFresh, you will join a vibrant team dedicated to innovation and harnessing cutting-edge technology to deliver outstanding experiences. We foster a culture rooted in collaboration, continuous development, and a pursuit of excellence. This is your chance to engage in meaningful projects, enhance your skills, and evolve within a nurturing atmosphere that celebrates diverse viewpoints and backgrounds.The Fulfillment Operations Team Lead plays a pivotal role in supervising and executing high-volume recurrent and ad-hoc fulfillment operations for the sales and marketing partnerships teams. You will lead a team of Fulfillment Operations Specialists, ensuring that tasks are completed accurately, efficiently, and punctually through effective prioritization, quality control, and robust communication.We invite passionate individuals who can contribute their unique talents and insights. If you believe you would thrive in this role, even if you don’t meet every criterion, we encourage you to apply!

About the Company Our client operates a leading platform that connects Nurse Practitioners (NPs) with collaborating physicians across the United States. By streamlining a complex process, their service helps NPs meet state requirements and confidently launch their practices. The company is profitable, founder-led, and currently supports over 1,300 active providers nationwide. Role Overview The Operations Supervisor - Healthcare Billing will lead daily operations for the Billing and Customer Service teams. Reporting to the Director of Operations, this role acts as the main link between frontline staff and senior management. The supervisor is responsible for bringing structure, accountability, and consistency to a growing startup environment. Main Responsibilities Directly manage the Billing team and Customer Service Representatives Oversee daily workflows and ensure tasks are completed accurately and on time Monitor adherence to established processes and assign task ownership Serve as the first escalation point for team questions and customer-related issues Work with the Director of Operations to design workflows, improve processes, and enhance systems Collaborate with the Quality & Training Lead to identify training needs and address quality gaps Represent the Operations team in the absence of the Director of Operations What Success Looks Like Strong leadership presence and operational discipline Ability to manage personnel while ensuring effective execution of daily tasks Skill in transforming loosely defined tasks into structured, repeatable systems Adaptability in a service-driven, rapidly growing organization Ownership of daily operations, freeing up senior leadership for strategic work Location and Work Arrangement This is a remote position based in Manila, Metro Manila, Philippines.

Join Us as a Senior Manager of Customer Experience!At Point Digital Finance, we are on a mission to enhance homeownership by making it more accessible and valuable. As a Senior Manager in our Customer Experience team, you will lead a dedicated group of approximately 50 professionals responsible for handling homeowner communications via phone and email, while also providing essential support to our sales efforts.Key Responsibilities: You will ensure our team delivers prompt, high-quality support at scale, reinforcing our sales processes through effective follow-ups and document collection.What We Offer: A collaborative environment that values flexibility and connection, with at least one in-office day each week in our BGC Manila location. Enjoy the benefits of a hybrid work model that fosters teamwork and a people-first culture.

Founded in 2004, OLIVER stands as the world's foremost expert in crafting, establishing, and managing bespoke in-house agencies and marketing ecosystems tailored for brands. With partnerships spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and operational efficiency, enabling us to provide customized solutions that resonate profoundly with target audiences. As a proud member of The Brandtech Group, we lead the way in harnessing cutting-edge AI technology to transform our creative processes and delivery mechanisms. Our AI solutions not only enhance operational efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to generate innovative and impactful outcomes. 

About TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to create seamless connections between these establishments and their customers through our innovative ecosystem, which includes AI-driven order processing, delivery solutions, payment services, and point-of-sale software. We combine technology and human expertise to address the real-world challenges faced by small business owners.We prioritize our customers and strive to understand their needs, believing that their success directly correlates with ours. The U.S. restaurant sector, valued at over $1 trillion, remains largely underserved by technology. While larger chains often access premium tech solutions, we are committed to providing small restaurant owners with the same advantages at a reasonable cost.For nearly ten years, Tarro has maintained profitability, achieving a remarkable fivefold revenue increase over the last four years. Following our latest funding round in mid-2022, we secured a valuation of $450 million and have witnessed significant growth in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants rely on Tarro for their success, together serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.For more information about our culture and values, please visit our website.What We Are Looking For:We are in search of an accomplished accounting leader to enhance our financial integrity and oversee strategic accounting operations. In this role, you will manage complex technical accounting issues, maintain and optimize the general ledger, design and implement robust internal controls, lead month-end and year-end closing processes, and ensure that financial statements and reports comply with relevant accounting standards and regulatory requirements. You will also direct the development and implementation of accounting policies, continuously refine processes and systems for improved efficiency and scalability, and provide actionable financial analysis to support executive-level decision-making. By collaborating cross-functionally with audit, tax, and business units, you will ensure that our accounting framework accommodates both current operations and future growth in a compliant and strategically aligned manner.

Company Overview:DVI Solutions has been at the forefront of audio-visual technology since 2002, providing innovative setups that enhance communication and collaboration for clients ranging from multinational corporations to educational institutions. With a strong presence across Southeast Asia, including Singapore, Thailand, and Indonesia, we pride ourselves on delivering exceptional service to various sectors, including government agencies, schools, and retail businesses.Position Summary:We are seeking a meticulous and driven Sales Operations Executive to become an integral part of our team in the Philippines. This pivotal role is essential for the seamless operation of our sales processes, involving precise order management, coordination of Return Merchandise Authorizations (RMA), and processing purchase orders. You will collaborate closely with regional teams to facilitate efficient order processing, ensure timely deliveries, and uphold a superior customer experience.Key Responsibilities:Oversee the entire sales order lifecycle from initiation to fulfillment, guaranteeing accuracy and promptness.Manage RMA processes, effectively liaising with both internal teams and external partners.Generate and dispatch Purchase Orders (POs) to suppliers and partners.Keep detailed records of sales transactions, returns, and all relevant documentation.Work in tandem with sales, logistics, and finance teams to rectify any order or billing discrepancies.Contribute to process enhancement initiatives within the Sales Operations department.

Cricut Inc. is looking for a Lead E-commerce Operations professional to oversee marketplace activities across Asia. This Manila-based role centers on driving both operational improvements and revenue growth within regional marketplace platforms. Key responsibilities Shape and enhance operational strategies tailored for Asian marketplace platforms Focus on improving customer experience throughout the entire process Support initiatives aimed at boosting revenue through marketplace channels Role focus This position involves guiding e-commerce operations, identifying opportunities for process improvement, and working closely with teams to achieve business goals in multiple Asian markets.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

About WPP Media WPP is a creative transformation company leveraging the power of creativity to forge better futures for our people, our planet, clients, and communities. To learn more, please visit wpp.com. WPP Media stands as WPP’s global media collective. In a landscape saturated with media, we unite the best platforms, talented individuals, and partners to unlock boundless growth opportunities. Discover more at wppmedia.com. At WPP Media, we champion the significance of our culture and our people. This ethos empowers us to provide extraordinary experiences for our clients and each other. In this pivotal role, you will embody WPP and WPP Media’s core values: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.

Work Location: 100% Onsite (Binondo)Schedule: Monday to Friday (8am-5pm)Responsibilities:Enhance and streamline daily clinic operations to maximize productivity and service quality.Convert organizational objectives into tangible initiatives that elevate clinic performance.Utilize data analytics to foresee challenges and implement solutions promptly.Lead by example: mentor, manage, and uplift a diverse clinic team.Address staff concerns with decisiveness, empathy, and professionalism.Ensure performance metrics are achieved through consistent engagement and support.Foster a warm, efficient, and responsive clinic atmosphere.

Join our dynamic team at Adventus as a Junior Operations Associate. In this exciting role, you will support various operational tasks, ensuring smooth processes and assisting with day-to-day management. If you are a proactive individual looking to grow in a fast-paced environment, we want to hear from you!

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.