Senior Manager - Planning

About WPP Media WPP is a creative transformation company leveraging the power of creativity to forge better futures for our people, our planet, clients, and communities. To learn more, please visit wpp.com. WPP Media stands as WPP’s global media collective. In a landscape saturated with media, we unite the best platforms, talented individuals, and partners t…

About WPP Media WPP is a leading creative transformation company that harnesses the power of creativity to forge better futures for our people, our planet, our clients, and the communities we serve. Discover more at wpp.com. WPP Media represents WPP’s global media collective. In a universe where media permeates every aspect of our lives, we unite the best platforms, talents, and partners to create limitless opportunities for growth. For additional insights, visit wppmedia.com. At WPP Media, we value the strength of our culture and the contributions of our people. This foundation empowers us to deliver extraordinary experiences, both for our clients and within our teams. In this role, embracing WPP and WPP Media’s shared core values will be essential: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open environment by Balancing People and Client Experiences through Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. About EssenceMediacom: A Leading WPP Media Brand EssenceMediacom is an innovative media agency that blends analytics, insights, data, and technology to unlock transformative potential for the world’s most esteemed brands. We guide clients through the complexities of modern marketing, helping them uncover the breakthroughs necessary to connect with their consumers effectively. Our approach is tailored for the new communications economy—rooted in data and technology, designed for people and algorithms, and focused on diverse perspectives to learn and evolve at scale. Role Summary and Impact The Senior Manager will collaborate closely with the Digital Associate/Director, teams, and clients to define strategy scopes and recommend approaches for digital projects and campaigns across assigned accounts, overseeing their execution.

About WPP MediaWPP is the trusted growth partner for the world’s leading brands. We leverage exceptional talent, reliable data, and strategic partnerships through our cutting-edge marketing platform, WPP Open, to help clients navigate change, seize opportunities, and achieve transformational growth.WPP Media, WPP's AI-driven media operating unit, integrates media, data, and partnerships to provide creative personalization at scale. Utilizing WPP Open and powered by Open Intelligence, we ensure clients understand exactly where, how, and why their media investments are effective.For more information, visit wppmedia.com.

Join WPP Media as a Senior Associate in Planning, where you will play a vital role in shaping innovative strategies that drive growth for our clients. In this dynamic position, you will collaborate with cross-functional teams, leveraging data-driven insights to create impactful media solutions.Your Role:Analyze market trends and client needs to develop effective planning strategies.Work closely with creative teams to ensure the execution of campaigns aligns with strategic objectives.Utilize analytics tools to measure success and optimize media performance.About WPP Media:WPP is a leader in creative transformation, striving to harness creativity for a better future across all facets of society. As WPP's global media collective, WPP Media unites the best talents, platforms, and partnerships to create unparalleled opportunities for growth. Discover more at wppmedia.com.Our culture is built on shared core values that inspire us to excel and foster exceptional experiences:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About WPPWPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity, and deliver transformational growth. For more information, visit WPP.com.About WPP MediaWPP Media is WPP’s global media collective. In a world where media is omnipresent, we bring together the best platforms, people, and partners to create limitless opportunities for growth. At WPP Media, we are dedicated to fostering a culture that empowers our people and elevates exceptional experiences for our clients. We uphold the shared core values of WPP and WPP Media:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.About EssenceMediacom: A Leading WPP Media BrandEssenceMediacom represents a new breed of media agency, grounded in analytics and insights, and powered by data and technology. We harness the power of media and creativity to drive breakthroughs for the world’s best brands, helping our clients navigate the complexities of modern marketing to achieve consumer engagement. We are designed for the new communications economy, built on data and technology, and structured for people-centric solutions.

About WPPWPP stands as the ultimate growth partner for the world’s premier brands. We integrate cutting-edge media intelligence, data-driven solutions, world-class creativity, next-generation production capabilities, transformative enterprise solutions, and expert strategic counsel all under one roof. Powered by exceptional talent and our innovative marketing platform, WPP Open, we assist our clients in navigating change, seizing opportunities, and achieving transformational growth. For more information, visit WPP.com.About WPP MediaWPP is the creative transformation company, harnessing the power of creativity to forge better futures for our people, our planet, our clients, and our communities. WPP Media represents WPP’s global media collective. In a world where media permeates every aspect of life, we unite the best platforms, people, and partners to create boundless opportunities for growth. For additional information, visit wppmedia.com.At WPP Media, we are deeply committed to the strength of our culture and our people, which empowers us to create exceptional experiences for our clients and one another. In this role, embracing WPP and WPP Media’s shared core values is essential:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.GENERAL DESCRIPTIONThe Senior Associate – Influencer Content Planning will play a pivotal role in executing and optimizing content and influencer marketing strategies, effectively translating client needs into impactful campaigns. This position actively contributes to the digital business growth of WPP Media agencies by applying established best practices, refining processes, and showcasing increasing independence in campaign management and strategic input.

Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts with more than 2 billion guests in nearly every country around the world. Each day, our unique accommodations and enriching experiences foster authentic connections between guests and communities.Your Impact:The Workforce Management (WFM) Scheduler plays a crucial role in delivering exceptional support to our guests and hosts through Customer Support operations. In this position, you will oversee headcount allocation across various sites, channels, and tiers, while maintaining strong relationships with partner WFM teams. You will be an integral member of a dynamic and high-profile team, collaborating closely with cross-functional teams to drive optimal outcomes.A Day in Your Role:Collaborate with operations to create and implement schedules based on language, skill set, and contact channel.Establish, manage, and maintain schedules for multiple internal teams.Oversee and report on schedule demands for various partner sites and channels within a shared queue environment.Develop and execute scheduling scenarios, analyzing potential impacts of new business lines, SLA changes, routing, and skill adjustments.Work with the broader WFM team to enhance understanding of capacity planning and forecasting.Monitor and analyze employee performance using data from Genesys.Evaluate and report on historical data and trends, on a daily, weekly, and monthly basis.Identify opportunities to improve operational effectiveness and efficiency through performance data analysis.Effectively communicate with the wider Airbnb team and our outsourcing partners, including preparing performance reports for WBR, MBR, and QBR meetings.

PurposeTransform insights into actionable strategies. By delving into client objectives, audience behaviors, and market trends, you leverage AI and data to identify patterns and opportunities. You design campaigns that are innovative, intelligent, and impactful, ensuring each proposal serves a clear purpose.ResponsibilitiesUtilize AI and analytics to uncover valuable insights regarding audiences, competitors, and cultural trends.Develop comprehensive, data-driven strategies that guide campaigns from inception to execution.Translate insights into actionable strategies that can be effectively implemented by creative teams.Collaborate closely with team managers, sales, and account managers to ensure alignment.Present strategies and insights to clients, becoming their primary resource for strategic guidance.QualificationsExceptional analytical skills with an ability to translate data into strategic actions.Proficient in using AI tools for research, audience insights, and trend analysis.Strong understanding of digital, social, and influencer media landscapes.Excellent communication and presentation skills, with confidence in articulating complex ideas.A strategic mindset coupled with a creative flair, able to challenge existing ideas and inspire new ones.Highly organized and collaborative, capable of managing multiple campaigns effectively.BenefitsCompetitive salary package.Biannual performance reviews.Performance-based bonuses.Annual paid leave.Leave options for marriage, parenting, and compassionate reasons.Quarterly and annual MVP awards with prizes up to $8,000.Company-provided laptop.Engaging and dynamic professional work environment.

ABOUT US At Indie Campers, we are revolutionizing road travel by providing a seamless campervan Marketplace that makes road trips accessible to everyone. Our digital-first approach and commitment to customer satisfaction have allowed us to create an exceptional booking experience, delivering high-quality road trip adventures at competitive prices. With over one million nights rented through our travel platform, we've proudly hosted more than 300,000 travelers from 169 different countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and even opportunities to purchase our vehicles. Our strong technological foundation fuels our exciting, challenging journey, and we are eager to expand our team with talented individuals who share our vision. THE ROLE As a Financial Planning and Analysis Analyst, you will play a pivotal role in shaping our operational, financial, and strategic decisions within a designated region. Your key responsibilities will encompass regular financial reporting, budgeting, forecasting, and in-depth financial analysis. Your insights will drive crucial business decisions, helping to identify actionable items and effectively framing the decisions that need to be made. You will be joining our Financial Planning and Reporting team, reporting directly to the Finance Director, and working closely with stakeholders across the organization. This role embodies our core values of "Work Hard with Integrity" and "Be Humble," along with our operating principles of "Bring structure and clarity to everything we do," "Operate with High Standards," and "Make it Possible as a Team." WHAT WILL YOU WORK ON? Prepare and analyze monthly, quarterly, and annual financial reports. Develop and maintain financial models for forecasting and budgeting. Conduct variance analysis and provide insights on financial performance. Collaborate with accounting and controlling to ensure the accuracy of financial records. Support strategic decision-making through financial analysis and reporting. Identify trends and provide recommendations for cost optimization. Assist in the development and implementation of financial policies and procedures. Coordinate with the company’s stakeholders to gather necessary data for financial analysis.

About WPPWPP is the preferred partner for growth among the world's top brands. We combine innovative media intelligence and data solutions, exceptional creativity, advanced production, transformative enterprise solutions, and expert strategic advice into one organization—driven by outstanding talent and our powerful marketing platform, WPP Open. Our mission is to assist clients in navigating change, seizing opportunities, and achieving remarkable growth. For more details, visit WPP.com.About WPP MediaWPP Media is WPP's global media collective, dedicated to harnessing the omnipresence of media to create exceptional growth opportunities. For further information, please visit wppmedia.com.We believe in the strength of our culture and the value of our people, enabling us to deliver remarkable experiences for our clients and each other. In this role, embracing the shared core values of WPP and WPP Media is essential:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Foster an Open environment by Balancing People and Client Experiences through Cultivating Trust.

ABOUT US At Indie Campers, we strive to bring the joy of road tripping to everyone. As a leading campervan marketplace, our digital-first and customer-centric approach has enabled us to create a seamless booking experience and deliver high-quality road trips at competitive prices. With over a million nights booked across our platform, we take pride in serving over 300,000 travelers from 169 countries. Our offerings include short-term RV rentals, long-term campervan subscriptions, and even the opportunity to purchase one of our vehicles.Our technology-driven environment presents both exciting challenges and rewarding opportunities, and we’re looking for passionate individuals to join our expanding team and contribute to our mission. THE ROLE As a Financial Planning and Analysis Associate, you will play a crucial role in guiding operational, financial, and strategic decisions for our organization. Your primary responsibilities will involve conducting regular financial reporting, budgeting, forecasting, and in-depth financial analysis. Your insights will directly influence business decisions, helping to identify actionable items and effectively framing the necessary decisions.You will become part of our Financial Planning and Reporting team, reporting to the Finance Director while collaborating closely with various stakeholders across the company. Your role will reflect our core values of “Work Hard with Integrity” and “Be Humble,” along with our guiding principles such as “Bring Structure and Clarity to Everything We Do” and “Make it Possible as a Team.” WHAT WILL YOU WORK ON? Generate and analyze monthly, quarterly, and annual financial reports. Build and maintain financial models for accurate forecasting and budgeting. Conduct variance analyses to offer insights into financial performance. Collaborate with accounting and controlling teams to ensure accurate financial records. Support strategic decision-making through insightful financial analysis and reporting. Identify trends and recommend strategies for cost optimization. Assist in developing and implementing financial policies and procedures. Coordinate with stakeholders to gather essential data for comprehensive financial analysis.

About TalaTala is at the forefront of revolutionizing financial services by merging cutting-edge technology with innovative human insights to address the limitations of traditional financial institutions. As a global leader in financial infrastructure, our mission is to unlock the economic potential of the majority worldwide, acknowledging that the existing financial systems often fail to meet the needs of most individuals.We proudly stand as the first and only platform that integrates the intelligence of a credit bureau, the execution capabilities of a fintech, and the relational expertise of a banking institution into a cohesive, vertically integrated solution. Our platform is fortified by a vast array of proprietary data and AI/ML decision-making technologies, enabling us to provide instant and tailored liquidity solutions for our customers. Through our flagship credit application, we have successfully disbursed over $7 billion in credit to more than 12 million customers across Latin America, Southeast Asia, and East Africa. Our customers have utilized Tala’s offerings to launch and grow small businesses, manage everyday expenses, and achieve their financial aspirations.Our groundbreaking efforts and demonstrable impact have garnered us ongoing recognition, including:- Recognition in CNBC’s Disruptor 50 for five consecutive years.- Inclusion in CNBC’s World's Top Fintech Companies for two years in a row.- Placement in Forbes’ Fintech 50 list for nine consecutive years.Visionary investors, motivated by the economic empowerment of the global majority, have entrusted Tala with over $500 million in equity and debt for its growth.With a globally distributed team, we embrace a remote-first work philosophy, operating from office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, Philippines; and Bangalore, India.Most of our team members, affectionately known as Talazens, join us because they resonate with our mission. If you’re excited about the impact you can create at Tala, we welcome your application!About the RoleAre you a driven, detail-oriented professional with a passion for analytics and problem-solving? We are looking for a dedicated Financial Analyst to join our Corporate Planning team within Strategic Finance.In this pivotal role, you will contribute significantly to our financial strategy and decision-making by delivering essential analysis and reporting. You will work collaboratively across Finance and various business units to enhance processes, identify opportunities for efficiency, and reinforce our financial controls and reporting practices.You will report directly to the Director of Global Corporate Planning.The ideal candidate thrives in an autonomous environment, is eager to learn, enjoys working with numerical data, and can identify potential opportunities for improvement.

Are you ready to lead the charge in creative operations and resource planning at Who Gives A Crap? We are looking for a dynamic and innovative individual to manage our creative processes and resource allocation. As a key player in our team, you will ensure that our creative projects are executed efficiently and effectively while maintaining our commitment to sustainability and social responsibility.

Founded in 2004, OLIVER stands as the world's foremost expert in crafting, establishing, and managing bespoke in-house agencies and marketing ecosystems tailored for brands. With partnerships spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and operational efficiency, enabling us to provide customized solutions that resonate profoundly with target audiences. As a proud member of The Brandtech Group, we lead the way in harnessing cutting-edge AI technology to transform our creative processes and delivery mechanisms. Our AI solutions not only enhance operational efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to generate innovative and impactful outcomes. 

About TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to create seamless connections between these establishments and their customers through our innovative ecosystem, which includes AI-driven order processing, delivery solutions, payment services, and point-of-sale software. We combine technology and human expertise to address the real-world challenges faced by small business owners.We prioritize our customers and strive to understand their needs, believing that their success directly correlates with ours. The U.S. restaurant sector, valued at over $1 trillion, remains largely underserved by technology. While larger chains often access premium tech solutions, we are committed to providing small restaurant owners with the same advantages at a reasonable cost.For nearly ten years, Tarro has maintained profitability, achieving a remarkable fivefold revenue increase over the last four years. Following our latest funding round in mid-2022, we secured a valuation of $450 million and have witnessed significant growth in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants rely on Tarro for their success, together serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.For more information about our culture and values, please visit our website.What We Are Looking For:We are in search of an accomplished accounting leader to enhance our financial integrity and oversee strategic accounting operations. In this role, you will manage complex technical accounting issues, maintain and optimize the general ledger, design and implement robust internal controls, lead month-end and year-end closing processes, and ensure that financial statements and reports comply with relevant accounting standards and regulatory requirements. You will also direct the development and implementation of accounting policies, continuously refine processes and systems for improved efficiency and scalability, and provide actionable financial analysis to support executive-level decision-making. By collaborating cross-functionally with audit, tax, and business units, you will ensure that our accounting framework accommodates both current operations and future growth in a compliant and strategically aligned manner.

LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires attending the office at least one day per week. Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT). About Point Digital Finance Real Impact, Real People: Our mission at Point Digital Finance is to make homeownership more valuable and accessible. Your contributions will directly empower homeowners to access their wealth, achieve financial flexibility, and realize life-changing goals. Funding: With over $175 million raised from leading investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we are scaling rapidly! This is your chance to join us at a transformative stage. Game-changing Product: We are building a category-defining company in the home equity sector. Our 4.7 Trustpilot rating and A+ from the BBB reflect the value we deliver to over 20,000 customers. Great Place to Work: Our team members enjoy working here! We are a Certified Great Place to Work and a Fortune Best Workplace in the Bay Area. Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role provides flexibility while fostering strong connections through in-person interactions, cross-functional teamwork, and a people-first culture prioritizing collaboration, belonging, and shared success. About the RoleWe are on the lookout for an enthusiastic and detail-oriented Senior Manager to spearhead our Manila Production teams within Home Equity Investments (HEI). The Senior Manager, Operations will provide structure, instill discipline, and drive performance across various teams. This role extends beyond routine operations; it aims to cultivate a robust leadership framework that consistently delivers results, encourages innovation, and guarantees long-term scalability.This opportunity is perfect for a strategic leader who thrives in dynamic, high-growth environments and is passionate about building teams that deliver excellence at scale.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.