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We are seeking a meticulous and experienced Senior Tax Accountant to join our team, focusing on the US tax operations. The successful candidate will be responsible for managing both direct and indirect tax functions. Key duties include overseeing US corporate income tax compliance and reporting at federal and state levels, as well as handling sales and use tax and other indirect tax matters. Ideal candidates will demonstrate exceptional attention to detail, robust technical expertise, and effective communication skills to collaborate with internal teams and external partners.
About the RoleWe are seeking a meticulous and experienced Senior Tax Accountant to join our team, focusing on the US tax operations. The successful candidate will be responsible for managing both direct and indirect tax functions. Key duties include overseeing US corporate income tax compliance and reporting at federal and state levels, as well as handling s…
Wing is on an ambitious journey to reshape the future of work for organizations around the globe! We seek a highly skilled Accounting Specialist with in-depth knowledge of US taxation to join our dynamic team remotely from Manila, Philippines. In this pivotal role, you will manage and oversee US taxation processes, ensuring adherence to IRS regulations and GAAP principles. Your responsibilities will include preparing and filing corporate tax returns, developing tax strategies, conducting audits, and providing high-level financial analysis. If you are passionate about optimizing financial performance and navigating complex tax regulations, we want to hear from you!
About Us:At Wonders, we are dedicated to revolutionizing the restaurant industry by empowering small brick-and-mortar establishments with innovative solutions. Our mission is to ease the operational challenges they face, enabling them to focus on what they do best: serving their customers. With our AI-driven order processing, delivery facilitation, payment solutions, and point-of-sale software, we create seamless connections between restaurants and their patrons.We pride ourselves on prioritizing our customers and tailoring our services to meet their unique needs. The U.S. restaurant sector represents a monumental $1 trillion market that is often overlooked by technology. While larger chains benefit from expensive tools, we believe that smaller restaurants should also have access to cutting-edge technology at reasonable prices. Wonders has achieved profitability for nearly a decade and has experienced a remarkable fivefold growth in revenue over the last three years. Following our latest fundraising in mid-2022, we reached a valuation of $450 million and have continued to grow in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants have partnered with us, collectively serving nearly 20 million customers. We are honored to be recognized among Built In’s top companies to work for in 2023.To discover more about our values, culture, and how you can help independent restaurants flourish, please visit us here.
Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to receive our communications.Disclaimer: This is a general job description for the position outlined below. Specific tasks and tools will be discussed further during the final interview stage. Please apply for the appropriate role based on your location and experience. We prioritize candidates who can excel in this position!Remote BookkeeperAt Wing, we are on an exhilarating journey to redefine the future of work for businesses globally! We aim to become the ultimate resource for companies seeking to build exceptional teams and automate their operations.We are currently searching for a Bookkeeper to join our team immediately!Key Responsibilities:1. Review and manage invoices received from various email accounts, categorizing them into accounts payable and accounts receivable.2. Access POS systems for each company, generate and save sales reports, then send them to designated software applications.3. Oversee reminders for government remittances and reporting deadlines; accurately log time entries with detailed notes for client billing inquiries.4. Organize and file documents through Windows server and Content Central system.5. Make minimal supplier calls to facilitate invoice payments via credit card (direct client interaction is not required).Qualifications:• At least 5 years of proven bookkeeping experience with international clientele.• In-depth knowledge of Canadian taxation laws is essential.• Exceptional English communication skills, both written and verbal.• Strong grasp of financial and accounting terminologies and practices.• Proficient in QuickBooks, Asana, and Excel.• Tech-savvy with familiarity in contemporary technologies like desktop sharing, cloud services, and VoIP.• Experience with word-processing software and spreadsheets (e.g., MS Office).• Understanding of online calendars and scheduling tools (e.g., Google Calendar).• A proactive and self-motivated approach.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Primary and backup computer with at least a 1.8 GHz processor and 4GB RAM.• Main internet service speed of a minimum of 25 Mbps wired connection.• Backup internet service...
About TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to create seamless connections between these establishments and their customers through our innovative ecosystem, which includes AI-driven order processing, delivery solutions, payment services, and point-of-sale software. We combine technology and human expertise to address the real-world challenges faced by small business owners.We prioritize our customers and strive to understand their needs, believing that their success directly correlates with ours. The U.S. restaurant sector, valued at over $1 trillion, remains largely underserved by technology. While larger chains often access premium tech solutions, we are committed to providing small restaurant owners with the same advantages at a reasonable cost.For nearly ten years, Tarro has maintained profitability, achieving a remarkable fivefold revenue increase over the last four years. Following our latest funding round in mid-2022, we secured a valuation of $450 million and have witnessed significant growth in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants rely on Tarro for their success, together serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.For more information about our culture and values, please visit our website.What We Are Looking For:We are in search of an accomplished accounting leader to enhance our financial integrity and oversee strategic accounting operations. In this role, you will manage complex technical accounting issues, maintain and optimize the general ledger, design and implement robust internal controls, lead month-end and year-end closing processes, and ensure that financial statements and reports comply with relevant accounting standards and regulatory requirements. You will also direct the development and implementation of accounting policies, continuously refine processes and systems for improved efficiency and scalability, and provide actionable financial analysis to support executive-level decision-making. By collaborating cross-functionally with audit, tax, and business units, you will ensure that our accounting framework accommodates both current operations and future growth in a compliant and strategically aligned manner.
Oliverse APAC is seeking a Senior Account Director to strengthen client partnerships and oversee account management from the Manila office. This role centers on building strategic relationships and ensuring the delivery of high-quality solutions tailored to client needs. Role overview The Senior Account Director leads a team dedicated to managing client accounts and projects from initial planning through execution. The position involves guiding projects to completion while maintaining a focus on client satisfaction and service excellence. Key responsibilities Develop strategies to deepen client relationships and support long-term partnerships Oversee the account management process, ensuring projects align with client goals Mentor and inspire team members, encouraging collaboration and high standards Ensure solutions delivered to clients meet quality expectations Requirements Proven experience in account management or client services Strong leadership and mentoring abilities Track record of developing and executing client-focused strategies Ability to foster a collaborative and innovative team environment
Full-time|Remote|Remote — Manila, Metro Manila, Philippines
Position: Senior AccountantSalary: To be determined based on skills and experience.Working Hours: To be determined.Work Setup: 100% RemoteHolidays: Observance of New Zealand Public HolidaysOVERVIEWAn esteemed accounting and advisory firm based in New Zealand is in search of a talented Senior Accountant to enhance financial reporting and tax compliance services for a varied clientele. This role is highly significant in delivering outputs that adhere to New Zealand regulatory standards, CA ANZ expectations, and internal quality benchmarks.The successful candidate will enjoy a high level of autonomy while collaborating with Directors and internal teams to produce accurate and timely financial outputs.Key Duties & Responsibilities1. Financial ReportingPrepare annual financial statements for diverse entities, including Companies, Trusts, Partnerships, and Charities (Tiers 2–4).Ensure compliance with NZ IFRS (where applicable), Special Purpose Financial Reporting (SPFR), and NZ Charities Services reporting requirements.Prepare detailed, well-structured workpapers to support all balances and disclosures.2. Tax CompliancePrepare and file income tax returns across various entity types.Prepare and review GST returns and FBT returns (where applicable).Calculate and advise on provisional tax (using standard, estimation, or AIM methods) and terminal tax obligations.Ensure all tax filings are accurate and submitted within statutory deadlines.3. Workpapers & DocumentationPrepare complete, audit-ready digital workpapers utilizing internal systems and document management tools (e.g., FYI Docs).Maintain clear audit trails and adequate supporting documentation.Ensure all files meet internal practice review standards and professional expectations.4. Systems & TechnologyUtilize core accounting platforms such as Xero and cloud-based tools.Review client financial data for completeness and accuracy.Recommend enhancements to client accounting systems and internal processes as necessary.5. Quality Assurance & Review SupportParticipate in quality assurance processes and provide review support to ensure high standards are consistently met.
Join Xometry, a leading on-demand manufacturing platform, as a Senior Accountant. In this pivotal role, you will manage financial reporting, oversee audits, and ensure compliance with financial regulations. Collaborate with cross-functional teams to drive financial performance and support strategic initiatives.
Join Our Team as a Remote Accounting Assistant!Wing is on an exciting mission to revolutionize the future of work for businesses around the globe. As a pioneering company, we aim to be the go-to destination for organizations seeking to build exceptional teams and automate their operations seamlessly.We are currently seeking a dedicated Accounting Assistant to join our dynamic team immediately!Duties and Responsibilities:1. Oversee accounts payable and receivable processes, ensuring accurate reconciliation and reporting.2. Prepare and file tax returns in compliance with tax regulations in the US, EU, AU, and UK.3. Conduct audits and ensure all financial statements adhere to regulatory standards across various regions.4. Maintain and update accounting records and systems, assuring accuracy and compliance with local laws.5. Generate regular financial reports and budgets to aid strategic decision-making.6. Manage payroll processing, ensuring compliance with tax regulations and timely disbursements.7. Research and implement regional accounting and tax updates to maintain company compliance.8. Perform ad hoc tasks as required to support the finance team.Qualifications:• Bachelor’s degree in Accounting, Finance, or a related field.• Minimum of 2 years of accounting experience, particularly with US, EU, AU, and/or UK tax regulations.• In-depth knowledge of accounting standards and regional compliance laws.• Proficiency in accounting software such as QuickBooks, Xero, or similar platforms.• Exceptional English communication skills: • Reading: High proficiency for interpreting financial documentation. • Writing: Strong ability to prepare detailed reports and correspondence. • Speaking: Clear and neutral accent for effective communication with international clients and teams.• Advanced analytical capabilities and meticulous attention to detail.• Ability to juggle multiple tasks and meet deadlines in a fast-paced environment.• Tech-savvy, with proficiency in MS Excel, cloud-based accounting platforms, and tax preparation software.Technical Requirements:• USB Headset with Noise Cancellation
At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.
At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.
At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.
Xometry (NASDAQ: XMTR) is at the forefront of innovation, connecting visionary thinkers with manufacturers equipped to make their ideas a reality. Our digital marketplace empowers manufacturers with essential resources for growth while enabling Fortune 1000 companies to easily access global manufacturing capabilities.As a Senior Accountant, Credit, you will be instrumental in managing critical accounting functions including general ledger oversight, month-end and year-end closing processes, financial reporting, audit support, and cross-departmental collaboration. This role requires a profound understanding of accounting principles, particularly US GAAP (ASC 606), along with exceptional analytical and problem-solving abilities. Experience in manufacturing or technology sectors with a focus on revenue and cost of goods sold is highly desirable.
At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.
Full-time|PHP 120K/mo - PHP 190K/mo|Remote|Remote — Manila, Metro Manila, Philippines
Role Overview d2b-1 seeks a Senior Management Accountant to join the team remotely from Manila or anywhere in Metro Manila, Philippines. This is a full-time position focused on strategic finance, reporting directly to the Australian leadership team. The role covers the full finance function, with a strong emphasis on forecasting, business intelligence, and commercial support for our portfolio of energy infrastructure projects. Key Responsibilities Lead quarterly and long-term financial forecasting for revenue, costs, and resources across projects including substations, powerlines, BESS (battery energy storage systems), solar, and wind. Support strategic planning and provide commercial insights to the executive team. Produce business intelligence reports that guide executive decision-making. Act as the integration owner between Procore (project management) and Xero (accounting), ensuring accurate and timely financial data flows. Establish and manage finance systems from the ground up as the company grows. What We're Looking For Experience in management accounting, ideally with exposure to forecasting and business partnering. Strong analytical skills and the ability to generate actionable financial insights. Comfort working with project management and accounting software (Procore and Xero experience is a plus). Interest in energy infrastructure or related sectors is helpful but not required. Motivation to help build and scale finance processes in a growing business, with the potential to move into a Finance Manager or Head of Finance role over time. Compensation and Work Details Salary: PHP 120,000 to PHP 190,000 per month, depending on experience Schedule: Monday to Friday, 9:00 AM to 5:00 PM Australian Standard Time Holidays: Australian public holidays observed Location: Remote (Philippines, preferably Manila or Metro Manila) This role is ideal for a finance professional ready to take ownership of systems and processes, contribute to strategic decisions, and grow with an emerging business in the energy sector.
Founded in 2004, OLIVER stands as the world’s premier specialist in the design, establishment, and management of customized in-house agencies and marketing ecosystems for brands. With a partnership spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and efficiency, enabling us to deliver personalized solutions that resonate profoundly with target audiences.As a proud member of The Brandtech Group, we are leading the charge in harnessing advanced AI technology to transform our creative processes and deliverables. Our AI solutions not only enhance efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to achieve groundbreaking and impactful results.Role: Senior Account Director Location: Manila, Philippines About the role: This is an exceptional opportunity to join OLIVER's in-house studio, embedded with a leading consumer health brand, as a Senior Account Director responsible for delivering high-impact digital content and healthcare professional (HCP) communications across key markets.
Join Us is seeking a passionate and results-driven Affiliate Manager who is fluent in Korean to join our dynamic marketing team in Manila. In this role, you will be responsible for developing and managing relationships with affiliate partners, driving traffic, and increasing revenue through innovative marketing strategies. As an Affiliate Manager, you will leverage your expertise to cultivate partnerships that align with our company's goals and enhance our brand's visibility across various platforms.
At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.
Role overview AvePoint is hiring a Staff Accountant specializing in Accounts Payable for its Manila, Philippines office. This role covers a variety of accounting tasks, including reporting and analysis, and requires direct involvement in daily operations. The Staff Accountant will work closely with colleagues across the global accounting team, supporting vendor bill processing, payment management, and month-end closing. Regular collaboration with management, senior finance staff, and leaders from other departments is expected. Main responsibilities Review and process vendor bills with accuracy and timeliness. Enter bills into NetSuite. Manage payments through checks and bank transfers. Perform bank reconciliations. Prepare closing schedules, expense reports, and handle other accounts payable duties as needed. Requirements Bachelor's or college degree in Finance, Accountancy, Banking, or a related discipline. Minimum of 3 years of experience in accounts payable. Solid understanding of accounting principles, including accruals, prepaid expenses, and property, plant, and equipment (PPE). Familiarity with US GAAP is considered an advantage. Clear written and spoken English communication skills. Ability to work collaboratively, demonstrate responsibility, and approach problems with practical solutions. Proficient in Microsoft Office, especially Excel. Willingness to work a mid-shift schedule (2 PM - 11 PM PHT).
Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.
About the RoleWe are seeking a meticulous and experienced Senior Tax Accountant to join our team, focusing on the US tax operations. The successful candidate will be responsible for managing both direct and indirect tax functions. Key duties include overseeing US corporate income tax compliance and reporting at federal and state levels, as well as handling s…
Wing is on an ambitious journey to reshape the future of work for organizations around the globe! We seek a highly skilled Accounting Specialist with in-depth knowledge of US taxation to join our dynamic team remotely from Manila, Philippines. In this pivotal role, you will manage and oversee US taxation processes, ensuring adherence to IRS regulations and GAAP principles. Your responsibilities will include preparing and filing corporate tax returns, developing tax strategies, conducting audits, and providing high-level financial analysis. If you are passionate about optimizing financial performance and navigating complex tax regulations, we want to hear from you!
About Us:At Wonders, we are dedicated to revolutionizing the restaurant industry by empowering small brick-and-mortar establishments with innovative solutions. Our mission is to ease the operational challenges they face, enabling them to focus on what they do best: serving their customers. With our AI-driven order processing, delivery facilitation, payment solutions, and point-of-sale software, we create seamless connections between restaurants and their patrons.We pride ourselves on prioritizing our customers and tailoring our services to meet their unique needs. The U.S. restaurant sector represents a monumental $1 trillion market that is often overlooked by technology. While larger chains benefit from expensive tools, we believe that smaller restaurants should also have access to cutting-edge technology at reasonable prices. Wonders has achieved profitability for nearly a decade and has experienced a remarkable fivefold growth in revenue over the last three years. Following our latest fundraising in mid-2022, we reached a valuation of $450 million and have continued to grow in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants have partnered with us, collectively serving nearly 20 million customers. We are honored to be recognized among Built In’s top companies to work for in 2023.To discover more about our values, culture, and how you can help independent restaurants flourish, please visit us here.
Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to receive our communications.Disclaimer: This is a general job description for the position outlined below. Specific tasks and tools will be discussed further during the final interview stage. Please apply for the appropriate role based on your location and experience. We prioritize candidates who can excel in this position!Remote BookkeeperAt Wing, we are on an exhilarating journey to redefine the future of work for businesses globally! We aim to become the ultimate resource for companies seeking to build exceptional teams and automate their operations.We are currently searching for a Bookkeeper to join our team immediately!Key Responsibilities:1. Review and manage invoices received from various email accounts, categorizing them into accounts payable and accounts receivable.2. Access POS systems for each company, generate and save sales reports, then send them to designated software applications.3. Oversee reminders for government remittances and reporting deadlines; accurately log time entries with detailed notes for client billing inquiries.4. Organize and file documents through Windows server and Content Central system.5. Make minimal supplier calls to facilitate invoice payments via credit card (direct client interaction is not required).Qualifications:• At least 5 years of proven bookkeeping experience with international clientele.• In-depth knowledge of Canadian taxation laws is essential.• Exceptional English communication skills, both written and verbal.• Strong grasp of financial and accounting terminologies and practices.• Proficient in QuickBooks, Asana, and Excel.• Tech-savvy with familiarity in contemporary technologies like desktop sharing, cloud services, and VoIP.• Experience with word-processing software and spreadsheets (e.g., MS Office).• Understanding of online calendars and scheduling tools (e.g., Google Calendar).• A proactive and self-motivated approach.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Primary and backup computer with at least a 1.8 GHz processor and 4GB RAM.• Main internet service speed of a minimum of 25 Mbps wired connection.• Backup internet service...
About TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to create seamless connections between these establishments and their customers through our innovative ecosystem, which includes AI-driven order processing, delivery solutions, payment services, and point-of-sale software. We combine technology and human expertise to address the real-world challenges faced by small business owners.We prioritize our customers and strive to understand their needs, believing that their success directly correlates with ours. The U.S. restaurant sector, valued at over $1 trillion, remains largely underserved by technology. While larger chains often access premium tech solutions, we are committed to providing small restaurant owners with the same advantages at a reasonable cost.For nearly ten years, Tarro has maintained profitability, achieving a remarkable fivefold revenue increase over the last four years. Following our latest funding round in mid-2022, we secured a valuation of $450 million and have witnessed significant growth in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants rely on Tarro for their success, together serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.For more information about our culture and values, please visit our website.What We Are Looking For:We are in search of an accomplished accounting leader to enhance our financial integrity and oversee strategic accounting operations. In this role, you will manage complex technical accounting issues, maintain and optimize the general ledger, design and implement robust internal controls, lead month-end and year-end closing processes, and ensure that financial statements and reports comply with relevant accounting standards and regulatory requirements. You will also direct the development and implementation of accounting policies, continuously refine processes and systems for improved efficiency and scalability, and provide actionable financial analysis to support executive-level decision-making. By collaborating cross-functionally with audit, tax, and business units, you will ensure that our accounting framework accommodates both current operations and future growth in a compliant and strategically aligned manner.
Oliverse APAC is seeking a Senior Account Director to strengthen client partnerships and oversee account management from the Manila office. This role centers on building strategic relationships and ensuring the delivery of high-quality solutions tailored to client needs. Role overview The Senior Account Director leads a team dedicated to managing client accounts and projects from initial planning through execution. The position involves guiding projects to completion while maintaining a focus on client satisfaction and service excellence. Key responsibilities Develop strategies to deepen client relationships and support long-term partnerships Oversee the account management process, ensuring projects align with client goals Mentor and inspire team members, encouraging collaboration and high standards Ensure solutions delivered to clients meet quality expectations Requirements Proven experience in account management or client services Strong leadership and mentoring abilities Track record of developing and executing client-focused strategies Ability to foster a collaborative and innovative team environment
Full-time|Remote|Remote — Manila, Metro Manila, Philippines
Position: Senior AccountantSalary: To be determined based on skills and experience.Working Hours: To be determined.Work Setup: 100% RemoteHolidays: Observance of New Zealand Public HolidaysOVERVIEWAn esteemed accounting and advisory firm based in New Zealand is in search of a talented Senior Accountant to enhance financial reporting and tax compliance services for a varied clientele. This role is highly significant in delivering outputs that adhere to New Zealand regulatory standards, CA ANZ expectations, and internal quality benchmarks.The successful candidate will enjoy a high level of autonomy while collaborating with Directors and internal teams to produce accurate and timely financial outputs.Key Duties & Responsibilities1. Financial ReportingPrepare annual financial statements for diverse entities, including Companies, Trusts, Partnerships, and Charities (Tiers 2–4).Ensure compliance with NZ IFRS (where applicable), Special Purpose Financial Reporting (SPFR), and NZ Charities Services reporting requirements.Prepare detailed, well-structured workpapers to support all balances and disclosures.2. Tax CompliancePrepare and file income tax returns across various entity types.Prepare and review GST returns and FBT returns (where applicable).Calculate and advise on provisional tax (using standard, estimation, or AIM methods) and terminal tax obligations.Ensure all tax filings are accurate and submitted within statutory deadlines.3. Workpapers & DocumentationPrepare complete, audit-ready digital workpapers utilizing internal systems and document management tools (e.g., FYI Docs).Maintain clear audit trails and adequate supporting documentation.Ensure all files meet internal practice review standards and professional expectations.4. Systems & TechnologyUtilize core accounting platforms such as Xero and cloud-based tools.Review client financial data for completeness and accuracy.Recommend enhancements to client accounting systems and internal processes as necessary.5. Quality Assurance & Review SupportParticipate in quality assurance processes and provide review support to ensure high standards are consistently met.
Join Xometry, a leading on-demand manufacturing platform, as a Senior Accountant. In this pivotal role, you will manage financial reporting, oversee audits, and ensure compliance with financial regulations. Collaborate with cross-functional teams to drive financial performance and support strategic initiatives.
Join Our Team as a Remote Accounting Assistant!Wing is on an exciting mission to revolutionize the future of work for businesses around the globe. As a pioneering company, we aim to be the go-to destination for organizations seeking to build exceptional teams and automate their operations seamlessly.We are currently seeking a dedicated Accounting Assistant to join our dynamic team immediately!Duties and Responsibilities:1. Oversee accounts payable and receivable processes, ensuring accurate reconciliation and reporting.2. Prepare and file tax returns in compliance with tax regulations in the US, EU, AU, and UK.3. Conduct audits and ensure all financial statements adhere to regulatory standards across various regions.4. Maintain and update accounting records and systems, assuring accuracy and compliance with local laws.5. Generate regular financial reports and budgets to aid strategic decision-making.6. Manage payroll processing, ensuring compliance with tax regulations and timely disbursements.7. Research and implement regional accounting and tax updates to maintain company compliance.8. Perform ad hoc tasks as required to support the finance team.Qualifications:• Bachelor’s degree in Accounting, Finance, or a related field.• Minimum of 2 years of accounting experience, particularly with US, EU, AU, and/or UK tax regulations.• In-depth knowledge of accounting standards and regional compliance laws.• Proficiency in accounting software such as QuickBooks, Xero, or similar platforms.• Exceptional English communication skills: • Reading: High proficiency for interpreting financial documentation. • Writing: Strong ability to prepare detailed reports and correspondence. • Speaking: Clear and neutral accent for effective communication with international clients and teams.• Advanced analytical capabilities and meticulous attention to detail.• Ability to juggle multiple tasks and meet deadlines in a fast-paced environment.• Tech-savvy, with proficiency in MS Excel, cloud-based accounting platforms, and tax preparation software.Technical Requirements:• USB Headset with Noise Cancellation
At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.
At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.
At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.
Xometry (NASDAQ: XMTR) is at the forefront of innovation, connecting visionary thinkers with manufacturers equipped to make their ideas a reality. Our digital marketplace empowers manufacturers with essential resources for growth while enabling Fortune 1000 companies to easily access global manufacturing capabilities.As a Senior Accountant, Credit, you will be instrumental in managing critical accounting functions including general ledger oversight, month-end and year-end closing processes, financial reporting, audit support, and cross-departmental collaboration. This role requires a profound understanding of accounting principles, particularly US GAAP (ASC 606), along with exceptional analytical and problem-solving abilities. Experience in manufacturing or technology sectors with a focus on revenue and cost of goods sold is highly desirable.
At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.
Full-time|PHP 120K/mo - PHP 190K/mo|Remote|Remote — Manila, Metro Manila, Philippines
Role Overview d2b-1 seeks a Senior Management Accountant to join the team remotely from Manila or anywhere in Metro Manila, Philippines. This is a full-time position focused on strategic finance, reporting directly to the Australian leadership team. The role covers the full finance function, with a strong emphasis on forecasting, business intelligence, and commercial support for our portfolio of energy infrastructure projects. Key Responsibilities Lead quarterly and long-term financial forecasting for revenue, costs, and resources across projects including substations, powerlines, BESS (battery energy storage systems), solar, and wind. Support strategic planning and provide commercial insights to the executive team. Produce business intelligence reports that guide executive decision-making. Act as the integration owner between Procore (project management) and Xero (accounting), ensuring accurate and timely financial data flows. Establish and manage finance systems from the ground up as the company grows. What We're Looking For Experience in management accounting, ideally with exposure to forecasting and business partnering. Strong analytical skills and the ability to generate actionable financial insights. Comfort working with project management and accounting software (Procore and Xero experience is a plus). Interest in energy infrastructure or related sectors is helpful but not required. Motivation to help build and scale finance processes in a growing business, with the potential to move into a Finance Manager or Head of Finance role over time. Compensation and Work Details Salary: PHP 120,000 to PHP 190,000 per month, depending on experience Schedule: Monday to Friday, 9:00 AM to 5:00 PM Australian Standard Time Holidays: Australian public holidays observed Location: Remote (Philippines, preferably Manila or Metro Manila) This role is ideal for a finance professional ready to take ownership of systems and processes, contribute to strategic decisions, and grow with an emerging business in the energy sector.
Founded in 2004, OLIVER stands as the world’s premier specialist in the design, establishment, and management of customized in-house agencies and marketing ecosystems for brands. With a partnership spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and efficiency, enabling us to deliver personalized solutions that resonate profoundly with target audiences.As a proud member of The Brandtech Group, we are leading the charge in harnessing advanced AI technology to transform our creative processes and deliverables. Our AI solutions not only enhance efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to achieve groundbreaking and impactful results.Role: Senior Account Director Location: Manila, Philippines About the role: This is an exceptional opportunity to join OLIVER's in-house studio, embedded with a leading consumer health brand, as a Senior Account Director responsible for delivering high-impact digital content and healthcare professional (HCP) communications across key markets.
Join Us is seeking a passionate and results-driven Affiliate Manager who is fluent in Korean to join our dynamic marketing team in Manila. In this role, you will be responsible for developing and managing relationships with affiliate partners, driving traffic, and increasing revenue through innovative marketing strategies. As an Affiliate Manager, you will leverage your expertise to cultivate partnerships that align with our company's goals and enhance our brand's visibility across various platforms.
At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.
Role overview AvePoint is hiring a Staff Accountant specializing in Accounts Payable for its Manila, Philippines office. This role covers a variety of accounting tasks, including reporting and analysis, and requires direct involvement in daily operations. The Staff Accountant will work closely with colleagues across the global accounting team, supporting vendor bill processing, payment management, and month-end closing. Regular collaboration with management, senior finance staff, and leaders from other departments is expected. Main responsibilities Review and process vendor bills with accuracy and timeliness. Enter bills into NetSuite. Manage payments through checks and bank transfers. Perform bank reconciliations. Prepare closing schedules, expense reports, and handle other accounts payable duties as needed. Requirements Bachelor's or college degree in Finance, Accountancy, Banking, or a related discipline. Minimum of 3 years of experience in accounts payable. Solid understanding of accounting principles, including accruals, prepaid expenses, and property, plant, and equipment (PPE). Familiarity with US GAAP is considered an advantage. Clear written and spoken English communication skills. Ability to work collaboratively, demonstrate responsibility, and approach problems with practical solutions. Proficient in Microsoft Office, especially Excel. Willingness to work a mid-shift schedule (2 PM - 11 PM PHT).
Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.
