Senior Technical Account Manager for APAC Region

Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts …

Role Overview NiCE Systems is seeking a Senior Technical Account Manager for the APAC region, based in Manila, Philippines. This role centers on managing enterprise client relationships, overseeing projects, and solving technical challenges. The position is key to exceeding client expectations, improving processes, and supporting growth in partnership with teams across the company. This is a hands-on role focused on addressing complex issues and providing high-level technical and customer support to enterprise clients. Collaboration with internal experts helps clients get the most from NiCE’s technology and services, increase product engagement, and build long-term loyalty. Main Responsibilities Serve as the main contact and advocate for assigned enterprise accounts, ensuring contract delivery, SLA compliance, and ongoing customer education. Partner with Sales and Sales Engineering to align on customer opportunities, manage risks, and support successful implementations with the right resources. Develop and maintain strong relationships at all levels within customer organizations, from frontline managers to senior executives. Understand customer business goals and drive ROI through NiCE’s solutions, acting as a trusted advisor. Work with cross-functional teams to resolve technical issues, meeting SLA requirements to improve customer satisfaction. Coordinate projects to ensure they align with broader strategies and deliver successful outcomes, either directly or in collaboration with Project Managers. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that support customer success. Conduct regular service and technology reviews, communicate promptly with customers, and manage escalations effectively. Provide coaching, mentorship, and leadership on escalations, sharing expertise to support team and company goals. Identify and recommend product and service improvements, contributing to strategic initiatives at the enterprise level.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.

ABOUT US At Indie Campers, we are transforming the campervan rental experience by making road trips accessible to everyone. With our innovative digital platform and a focus on customer satisfaction, we provide an unparalleled booking experience that ensures high-quality road trips at competitive prices. Having facilitated over a million nights of rentals and welcoming more than 300,000 travelers from 169 countries, we pride ourselves on offering a diverse and expanding range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. With a strong emphasis on technology, we are constantly tackling exciting challenges that require top-tier talent and dedication. Join us in our mission to redefine road travel as we expand our team and embark on this exciting journey together. THE ROLE In the capacity of Regional Commercial Principal for APAC, you will oversee the comprehensive commercial lifecycle of our RV assets across the region, from acquisition to resale. Your responsibilities will encompass Procurement, where you will identify and negotiate the best vehicles from OEMs and converters, as well as RV Sales, where you will develop and enhance our used-vehicle sales operations throughout Australia, New Zealand, and emerging APAC markets. This senior-level position requires a unique blend of strategic negotiation, commercial analysis, and practical execution. You will play a key role in optimizing Indie Campers' asset portfolio, enhancing unit economics, and driving profitability through excellence in purchasing and resale. WHAT YOU WILL WORK ON: Procurement & OEM Management Lead procurement efforts for campervans and motorhomes from OEMs, converters, and dealers in Australia and New Zealand. Foster long-term partnerships with manufacturers and negotiate purchase agreements, volume discounts, and model exclusivities. Analyze vehicle specifications, conversions, and configurations to ensure alignment with brand standards and customer preferences. Monitor supply chains, production timelines, and homologation requirements to guarantee optimal fleet delivery schedules. RV Sales & Asset Disposal Create and implement the regional strategy for the resale of used vehicles transitioning out of the rental fleet. Establish and manage B2C and B2B sales channels, including direct-to-consumer, wholesale, and dealer networks. Define pricing, margin, and stock-turn KPIs; monitor market benchmarks to maximize resale values. Collaborate with cross-functional teams to ensure a seamless sales process and customer satisfaction.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.

About Us:At Tarro, we are dedicated to creating innovative solutions that empower small, brick-and-mortar restaurants by relieving them of the operational challenges associated with running their businesses. Our multi-product ecosystem enables seamless connections between restaurants and their customers through AI-driven order taking, delivery solutions, payment processing, and point-of-sale systems. By integrating technology and human touch, we tackle the real-world obstacles faced by small business owners.Our unwavering commitment to customer success drives our approach. We understand that when our clients thrive, so do we. The restaurant industry in the US represents a staggering $1 trillion total addressable market (TAM), yet it remains underrepresented in terms of technological advancement. While larger chains can invest in expensive tech solutions that provide them with a significant edge, we believe small restaurant owners deserve access to the same level of technology at a reasonable cost.Having achieved profitability for nearly a decade, Tarro has experienced remarkable growth, with revenue increasing fivefold over the last four years. As of our latest fundraising round in mid-2022, we were valued at $450 million and have witnessed substantial progress in customer acquisition, product development, and workforce expansion. Thousands of dedicated restaurants have placed their trust in Tarro, allowing us to serve nearly 20 million customers. We are honored to have been recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of mom-and-pop restaurants, please visit us here.

At NiCE, we embrace challenges and strive to exceed our limits. We are ambitious and transformative, aiming for victory in every endeavor. By setting and surpassing the highest standards, we unlock incredible career opportunities that ignite passion and drive.What is this role about?The Senior Technical Account Manager is a specialist in account and project management, as well as technical resolution, excelling at the top tier of the industry. This position is crucial in surpassing customer expectations, refining processes and technologies, and fostering company growth through collaboration with cross-functional teams.In this pivotal role, you will tackle complex challenges, providing unparalleled technical and customer service to enterprise-level accounts. By collaborating with leading resources within the company, you will enable strategic customers to overcome issues, leverage our technology and services for business success, enhance product adoption, serve as references for prospective clients, and nurture long-term loyalty.How will you make an impact?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Partner with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure effective implementation with the necessary resources.Build and sustain productive relationships throughout all levels of the customer’s organization, from front-line management to senior leadership.Understand customer business objectives and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.Engage cross-functional teams to resolve technical issues, ensuring prompt resolution within SLA targets to enhance overall customer satisfaction.Coordinate projects to ensure alignment with company strategies, either managing them directly or collaborating with Project Managers.Utilize deep technical expertise of NiCE products and associated technologies to implement solutions that expedite customer success.Conduct regular service and technology reviews, ensuring clear and timely communication with customers, and adeptly manage escalated situations.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and company through shared expertise and continuous improvement.Identify and suggest enhancements to products and services, contributing to strategic initiatives for enterprise-level accounts.

Oliverse APAC is seeking a Senior Account Director to strengthen client partnerships and oversee account management from the Manila office. This role centers on building strategic relationships and ensuring the delivery of high-quality solutions tailored to client needs. Role overview The Senior Account Director leads a team dedicated to managing client accounts and projects from initial planning through execution. The position involves guiding projects to completion while maintaining a focus on client satisfaction and service excellence. Key responsibilities Develop strategies to deepen client relationships and support long-term partnerships Oversee the account management process, ensuring projects align with client goals Mentor and inspire team members, encouraging collaboration and high standards Ensure solutions delivered to clients meet quality expectations Requirements Proven experience in account management or client services Strong leadership and mentoring abilities Track record of developing and executing client-focused strategies Ability to foster a collaborative and innovative team environment

At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE, you will be a key player in our mission to deliver unparalleled service and technical solutions to our valued clients. Your expertise will be crucial in exceeding customer expectations, refining our processes, and driving our company’s growth goals. You will tackle intricate issues, ensuring client satisfaction while empowering them to fully utilize our cutting-edge technology and services.Your impact will be significant in the following areas:Client Success Advocate: Establish yourself as a trusted advisor, adeptly addressing complex technical issues and ensuring clients achieve success with NiCE's offerings.Strategic Relationship Building: Cultivate strong, collaborative partnerships with clients, fostering trust and long-lasting relationships.Exceptional Service Delivery: Work collaboratively across teams to provide outstanding technical support and customer service.Technical Proficiency: Utilize your in-depth knowledge of NiCE products to diagnose client issues and enhance their solutions.Client-Focused Approach: Thoroughly understand each client’s business needs and identify ways to maximize their success with our solutions.Effective Communication: Create and present compelling presentations that highlight client achievements and share best practices. Educate clients on maximizing their investment in our products.Continuous Improvement: Actively participate in enhancing NiCE products and services through client feedback and recommendations.

Indiecampers is hiring a Revenue Manager focused on the APAC region, based in Manila. This position centers on driving revenue growth by shaping pricing strategies and analyzing market trends. Role overview The Revenue Manager will monitor and interpret market data to inform pricing decisions. Collaboration with teams across the business is key to identifying opportunities and improving overall profitability. What you will do Analyze market trends and competitor activity relevant to the APAC region Develop and implement pricing strategies to optimize revenue Work with cross-functional teams to support business goals and profitability Requirements Experience in revenue management or a related field Strong analytical skills and attention to detail Ability to work effectively with multiple teams

At NiCE, we embrace challenges and continuously push our limits. We are ambitious game changers committed to excellence and innovation. If you share our drive, we invite you to explore a rewarding career opportunity that ignites your passion.What does the role entail?The Technical Account Manager (TAM) is a key player in our Customer Success team, serving as a trusted partner for our clients. With a wealth of experience in account management and technical problem-solving, the TAM surpasses customer expectations while driving company growth. This role focuses on resolving intricate challenges and delivering top-notch technical and customer support to our key accounts, ensuring their success with our technology and services.How will you make an impact?Client Success Advocate: Act as a trusted advisor for key clients, tackling complex technical issues and ensuring their success with NiCE products and services.Relationship Builder: Cultivate strong, collaborative relationships with clients, fostering trust and long-lasting partnerships.Exceptional Service Provider: Work collaboratively across internal teams to deliver outstanding technical support and customer service to clients.Technical Specialist: Utilize in-depth knowledge of NiCE products and technologies to troubleshoot client issues and enhance their solutions.Client-Centric Strategist: Understand each client's business needs thoroughly and identify opportunities to elevate their success with NiCE solutions.Effective Communicator: Create and deliver compelling presentations that highlight client achievements and best practices, while training clients to maximize their investment in NiCE products and services.Continuous Improvement Advocate: Contribute to the evolution of NiCE products and services by identifying and recommending enhancements based on client feedback.

Spreetail is hiring a Technical Account Manager for Channel Growth in Manila. This position centers on supporting partners and helping them expand their business through Spreetail’s platform. Role overview The Technical Account Manager will focus on building and maintaining strong client relationships. Expect to work closely with partners, using technical knowledge to help them get the most out of Spreetail’s services. Collaboration This role involves frequent collaboration with teams across the company. Working together with colleagues from different departments, you will help deliver solutions that meet client needs and encourage growth. What you will do Support partners by applying technical expertise to their challenges and goals Guide clients in using Spreetail’s platform to maximize their growth potential Work with cross-functional teams to deliver value and drive strategic initiatives

ABOUT US At Indie Campers, we are dedicated to transforming the way people experience road trips. Our innovative campervan marketplace is designed to make these adventures accessible to everyone. By leveraging a digital-first approach and prioritizing customer satisfaction, we have crafted an exceptional booking experience, offering high-quality road trips at competitive prices. Having facilitated over one million nights of rentals through our platform, we proudly serve over 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our vehicles. With a technology-driven focus, we face exciting and challenging tasks that demand top talent and passion. We are expanding our team and invite you to join us on this exciting journey! THE ROLE As the Regional Head of Fleet Procurement & Sales – APAC, you will oversee the complete commercial lifecycle of our RV assets in the region, from procurement to resale. Your responsibilities will encompass sourcing and negotiating the best vehicle deals with OEMs and converters, and spearheading our used-vehicle sales operations across Australia, New Zealand, and emerging markets in APAC. This senior specialist role combines strategic negotiation, commercial analysis, and hands-on execution, playing a critical role in shaping Indie Campers’ asset portfolio, enhancing unit economics, and driving profitability through excellence in purchasing and resale. WHAT WILL YOU WORK ON? Procurement & OEM Management Lead the procurement of campervans and motorhomes from OEMs, converters, and dealers throughout Australia and New Zealand. Establish long-term partnerships with manufacturers, negotiating purchase agreements, volume discounts, and model exclusivities. Assess vehicle specifications and configurations to ensure alignment with brand standards and customer preferences. Oversee supply chains, production timelines, and homologation requirements to guarantee optimal fleet delivery. RV Sales & Asset Disposal Design and implement the regional strategy for reselling used vehicles that are leaving the rental fleet. Develop and manage B2C and B2B sales channels, including direct-to-consumer, wholesale, and dealer networks. Establish pricing, margin, and stock-turn KPIs; monitor market benchmarks to enhance resale values.

Join ttecdigital as a Technical Account Manager specializing in Google CCAI Solutions. In this pivotal role, you will act as the primary technical point of contact for our clients, ensuring they receive the highest level of support and guidance. Your expertise will be crucial in understanding client needs, optimizing their use of Google CCAI technologies, and driving their success. You will collaborate closely with cross-functional teams to deliver innovative solutions that meet our clients' unique challenges.

About TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to create seamless connections between these establishments and their customers through our innovative ecosystem, which includes AI-driven order processing, delivery solutions, payment services, and point-of-sale software. We combine technology and human expertise to address the real-world challenges faced by small business owners.We prioritize our customers and strive to understand their needs, believing that their success directly correlates with ours. The U.S. restaurant sector, valued at over $1 trillion, remains largely underserved by technology. While larger chains often access premium tech solutions, we are committed to providing small restaurant owners with the same advantages at a reasonable cost.For nearly ten years, Tarro has maintained profitability, achieving a remarkable fivefold revenue increase over the last four years. Following our latest funding round in mid-2022, we secured a valuation of $450 million and have witnessed significant growth in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants rely on Tarro for their success, together serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.For more information about our culture and values, please visit our website.What We Are Looking For:We are in search of an accomplished accounting leader to enhance our financial integrity and oversee strategic accounting operations. In this role, you will manage complex technical accounting issues, maintain and optimize the general ledger, design and implement robust internal controls, lead month-end and year-end closing processes, and ensure that financial statements and reports comply with relevant accounting standards and regulatory requirements. You will also direct the development and implementation of accounting policies, continuously refine processes and systems for improved efficiency and scalability, and provide actionable financial analysis to support executive-level decision-making. By collaborating cross-functionally with audit, tax, and business units, you will ensure that our accounting framework accommodates both current operations and future growth in a compliant and strategically aligned manner.

About the Role indiecampers is looking for a Junior HR Business Partner to support the APAC region from Manila. This position works across a range of HR functions, helping to implement employee engagement projects and talent management activities. The role involves regular collaboration with both HR colleagues and business leaders. Main Responsibilities Support day-to-day HR operations for the APAC region Assist with employee engagement efforts Help develop and carry out talent management strategies Work with HR and business teams to maintain a positive workplace culture Ensure HR practices comply with local labor laws Location This role is based in Manila, Philippines.

At TTEC Digital, we empower our clients to ensure their employees feel valued and fully supported, as we believe that an extraordinary customer experience begins with a satisfied employee. Our vision is to create an environment where employees can truly thrive.We are currently looking for a Technical Account Manager to nurture strategic client relationships, facilitate platform adoption, and guarantee measurable success within Amazon Connect and AWS-based contact center ecosystems. This role encompasses technical leadership, client collaboration, and operational excellence to provide a seamless and high-value Managed Services experience.This position is fully remote! Candidates must be prepared to interview and work in US-based time zones for this full-time role.