Settlements & Client Services Manager

Role Overview d2b-1 is hiring a Settlements & Client Services Manager based remotely in Manila, Metro Manila, Philippines. This position oversees client settlement processes and ensures service standards remain high across all client interactions. What You Will Do Coordinate daily settlement activities to ensure smooth and accurate processing. Manage client …

Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.

At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.

Role Overview The Client Solutions & Onboarding Manager at HelloFresh in Manila ensures clients receive strong support from their first interaction onward. This role leads onboarding efforts, works closely with teams across the company, and develops customized solutions to improve each customer’s experience. Main Responsibilities Lead onboarding processes for new clients, making sure each step runs smoothly. Work with cross-functional teams to address client needs and deliver consistent service. Create and implement solutions tailored to individual client requirements. Build and maintain lasting relationships with partners through attentive client management. Location This position is based in Manila, Philippines.

The Client Finance Group at Code and Theory is dedicated to providing accurate, timely, and efficient financial operations and client billing processes that bolster both our clients and internal teams. As a Client Finance Coordinator, you will be instrumental in managing client billing activities, monitoring project expenses, and collaborating with producers and finance leaders to ensure financial precision across various campaigns and projects. Your responsibilities will include coordinating billing tasks, reviewing vendor invoices, and maintaining comprehensive financial records, all aimed at fostering transparency, accountability, and effective financial governance across our client-focused initiatives.

About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.

Join Wrist as an IT Service Management Specialist, where you will play a vital role in ensuring the efficient delivery of IT services to our clients. You will be responsible for managing service requests, incidents, and changes while collaborating with cross-functional teams to enhance our service delivery processes.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture

About the Role:This position plays a crucial role in supporting AvePoint's digital-first customer engagement strategy, ensuring a consistent and high-quality customer experience at scale.AvePoint is seeking a Digital Client Enablement Specialist to bolster our Customer Success and Service Delivery teams by crafting high-quality, customer-facing technical content. This role will focus on developing scalable, reusable enablement assets designed to help customers and partners onboard swiftly, deploy confidently, and adopt the AvePoint Confidence Platform more effectively.What You Will Do:Become an internal expert on AvePoint products, transforming user guides and product marketing materials into accessible customer-facing content.

RainFocus develops software for in-person, virtual, and hybrid events, working with major companies such as Adobe, Cisco, IBM, Oracle, and VMware. The company values collaboration and ongoing improvement, encouraging employees to contribute ideas and support a culture of growth. Role overview The Client Care Analyst - International (Remote) serves as the first point of contact for RainFocus clients around the world. This position, based in Manila, handles technical questions and provides support to business clients using RainFocus event solutions. What you will do Respond to technical inquiries and troubleshoot issues for clients using RainFocus software Deliver professional support to business clients, ensuring concerns are addressed and clients feel valued Use effective communication and problem-solving skills to resolve client concerns promptly Work with internal teams to address client needs and keep customers informed throughout the process Location This is a remote role based in Manila.

Our Story: At Short Story, we are an award-winning, technology-driven retailer committed to empowering petite women who stand 5'4" and under. Our mission is to craft a seamless shopping journey, allowing millions of petite women to dress with effortless confidence.As a rapidly expanding startup, we are transforming the retail landscape through a data-driven learning system that utilizes customer feedback to design tailored products. Our innovative approach has garnered recognition from prestigious publications such as Forbes and Fortune, and we are supported by leading investors who share our vision of establishing the next great consumer brand.Our Values: We are dedicated to building a company with intention and purpose, where our culture thrives on data insights, a commitment to perfect fit, and the agility to prioritize what truly matters.Transform Lives: We prioritize our customers, crafting everything we create to instill confidence.Demand Excellence: We deliver our best in fit and finish, paying meticulous attention to details that others might overlook.Embrace Challenges: We view obstacles as opportunities to innovate and create better solutions.Think Differently: We find joy in uncovering unique solutions that others may not see.We are seeking enthusiastic Customer Support Associates to join our Client Experience team. Our ideal candidates are passionate about startups, e-commerce, consumer brands, and emerging technologies, with a strong focus on doing right by people, clients, and the world.We are looking for proactive, empathetic team members who excel in problem-solving and are committed to delivering exceptional client experiences. Our goal is to find individuals who resonate with our values and can help maintain our high service standards.About the Role: As a vital member of the Client Experience team, you will play a crucial role in ensuring our clients enjoy a smooth and delightful experience.Your Responsibilities Will Include:- Providing CX Support: Addressing and managing client inquiries across multiple communication channels.- Handling Ad-Hoc Tasks: Performing ongoing clerical, administrative, and routine tasks to ensure daily client experience operations run seamlessly.- Engaging in Data Analytics: Monitoring performance metrics daily, weekly, and monthly, assisting in data collection, and elucidating the reasons behind trends.- Conducting User Interviews: Gathering valuable feedback to enhance our services and offerings.

Join our dynamic team as an SEO Specialist for Managed Services! In this role, you will be responsible for optimizing our managed services to enhance online visibility and drive organic traffic. Your expertise in SEO strategies will help us connect with our clients effectively.

About WPP MediaWPP is the premier partner for top global brands, leveraging exceptional talent, trusted insights, and world-class collaborations through our innovative marketing platform, WPP Open. We empower clients to adapt, seize opportunities, and achieve transformative growth.WPP Media serves as WPP's AI-driven media division, integrating media, data, and partnerships to provide personalized creative solutions at scale. With the insights derived from WPP Open and Open Intelligence, our clients have a clear view of the effectiveness of their media investments.For more details, visit wppmedia.com.

At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE, you will be a key player in our mission to deliver unparalleled service and technical solutions to our valued clients. Your expertise will be crucial in exceeding customer expectations, refining our processes, and driving our company’s growth goals. You will tackle intricate issues, ensuring client satisfaction while empowering them to fully utilize our cutting-edge technology and services.Your impact will be significant in the following areas:Client Success Advocate: Establish yourself as a trusted advisor, adeptly addressing complex technical issues and ensuring clients achieve success with NiCE's offerings.Strategic Relationship Building: Cultivate strong, collaborative partnerships with clients, fostering trust and long-lasting relationships.Exceptional Service Delivery: Work collaboratively across teams to provide outstanding technical support and customer service.Technical Proficiency: Utilize your in-depth knowledge of NiCE products to diagnose client issues and enhance their solutions.Client-Focused Approach: Thoroughly understand each client’s business needs and identify ways to maximize their success with our solutions.Effective Communication: Create and present compelling presentations that highlight client achievements and share best practices. Educate clients on maximizing their investment in our products.Continuous Improvement: Actively participate in enhancing NiCE products and services through client feedback and recommendations.

Join Tala as a Senior Shared Services Lead!At Tala, we're revolutionizing the financial landscape by harnessing cutting-edge technology and innovative thinking to address the shortcomings of traditional financial institutions. Our mission is to empower the global majority by providing accessible financial solutions that cater to the needs of underserved populations.As a pioneer in the financial technology sector, Tala uniquely combines the analytical capabilities of a credit bureau, the seamless transaction processes of fintech, and the personalized service of a banking institution into a single, integrated platform. Backed by a robust set of proprietary data and advanced AI/ML decision-making technologies, we deliver tailored liquidity solutions instantly. Our flagship credit application has successfully facilitated over $7 billion in credits to more than 12 million clients across Latin America, Southeast Asia, and East Africa, aiding them in launching and growing small businesses, managing daily expenses, and achieving their financial aspirations.Our groundbreaking impact has garnered us consistent accolades, including:- Five-time inclusion in CNBC’s Disruptor 50.- Recognition as one of CNBC’s World’s Top Fintech Companies for two consecutive years.- Nine-time listing in Forbes’ Fintech 50.With investment commitments exceeding half a billion dollars, we are primed for continued growth and success.Operating on a remote-first model, our team is spread across various office hubs including Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.If you resonate with our mission and are excited about making a significant impact, we encourage you to apply!Role OverviewThe Senior Shared Services Lead will be instrumental in driving operational excellence and strategic workforce management within Shared Services, specifically overseeing Customer Care and Recoveries operations. This role encompasses ensuring optimal staffing, real-time performance monitoring, and generating actionable insights to facilitate rapid business decisions. The Senior Lead will also mentor Workforce Management specialists, enhance intraday reporting, and enforce structured metrics and processes across various teams.

Adventus is a leading provider of Information and Communications Technology (ICT) solutions and services, with a strong global presence.We empower organizations to achieve significant transformation by utilizing innovative solutions and intelligent applications, ensuring they thrive in today's fiercely competitive landscape.With a robust network of technology partners, unparalleled domain expertise, and a compelling value proposition, we consistently exceed our customers' expectations.Key Responsibilities - Develop and secure contracts with enterprise clients for a range of products and services, including Cybersecurity, Cloud Services, IT Resource Outsourcing, IT Infrastructure, Managed Print Solutions, IP Telephony, and Security Systems. - Cultivate and maintain enterprise accounts to ensure high levels of customer satisfaction and foster deeper business relationships. - Address the comprehensive IT needs of existing clients to enhance the total services provided. - Lead and conduct meetings/presentations with stakeholders at all levels to accurately gather IT requirements and showcase our offerings.Qualifications - Bachelor's Degree from a recognized local university in any field. - Quick to adapt and eager to succeed in a fast-paced, technology-focused environment. - Minimum of 2 years' experience in B2B corporate sales with a demonstrated record of success. - Proficient in English to effectively engage with English-speaking clients. - Comfortable interacting with individuals across all organizational levels, including C-suite executives. - Exceptional presentation and communication skills.

Join New Era Technology, where our commitment to putting people first drives everything we do. With a global workforce of over 3,000 dedicated professionals, we strive to cultivate an inclusive environment where every individual feels valued, empowered, and inspired to achieve their personal and professional goals. Our mission is to provide secure, end-to-end technology solutions that connect people, places, and information seamlessly.At New Era, you will immerse yourself in a collaborative culture that emphasizes your growth and development. Work alongside a team of industry-certified experts, benefit from continuous training opportunities, and enjoy a competitive benefits package. Guided by our core values of prioritizing people, fostering continuous learning, and thriving through collaboration and inclusion, we empower our employees to deliver exceptional service to our clients.If you are ready to make a meaningful impact in a supportive and growth-oriented environment, we invite you to apply today and help us shape the future of work—together.What is the roleThe Service Coordinator plays a vital role in ensuring seamless service delivery across various regions by scheduling and overseeing physical security tasks such as access control and video surveillance support. You will collaborate with internal teams, technicians, vendors, and clients to ensure that technical jobs are scheduled accurately, communicated effectively, and executed efficiently. This position directly influences customer satisfaction and operational success on a global scale.The responsibilities of the Service Coordinator include, but are not limited to:Reviewing service tickets and work orders; assigning field technicians based on their location, skill set, urgency, and availability.Monitoring technician check-in/check-out and validating the successful execution of jobs.Preparing and distributing scopes of work along with site-specific requirements (credentials, access badges, etc.).Maintaining and adjusting field schedules; proactively managing shifting priorities.Acting as the first escalation point for service delays and field issues.Responding promptly and professionally to clients, vendors, and internal stakeholders.Tracking service metrics including SLA compliance, margins, start times, and forecast data.Compiling and delivering KPI and operational reports.

About the RoleJoin our vibrant team at HelloFresh in Inoza Tower, BGC, where we prioritize innovation and harness cutting-edge technology to deliver outstanding experiences. Our collaborative culture fosters continuous learning and a dedication to excellence. You'll engage in significant projects, enhance your skills, and advance in a nurturing environment that appreciates diverse perspectives.As a People Shared Services Associate, you will play a crucial role in maintaining employee data, including contract management, benefits administration, and archiving personnel documents in Workday. Your contributions will be vital in driving our business success and improving overall customer satisfaction.We welcome passionate individuals who can contribute their unique skills and creative ideas. If you believe you would thrive in this role, even if you don’t meet every requirement, we encourage you to apply!