SFE Administrator & Commercial Support - Philippines

We are seeking a dedicated and skilled SFE Administrator & Commercial Support professional to join our team in Manila. In this role, you will provide critical support to our sales force effectiveness initiatives and commercial operations, ensuring that our teams have the resources and information they need to succeed.Your responsibilities will include managi…

Join our dynamic team at Dr. Reddy's Laboratories Limited as an Office Administration & Sales Support Specialist. In this critical role, you will provide essential administrative and sales support to ensure the efficiency and effectiveness of our operations. Your contributions will play a key role in enhancing customer satisfaction and driving business success.

As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.

InMobi Advertising is a pioneering global technology powerhouse, empowering marketers to seize critical moments. Our cutting-edge advertising platform engages over 2 billion users across more than 150 countries, transforming real-time context into meaningful business outcomes while adhering to privacy-centric principles. Trusted by over 30,000 brands and premier publishers, InMobi represents the intersection of intelligence, creativity, and transparency. By integrating lock screens, applications, smart TVs, and the open web with AI and machine learning, we offer unparalleled engagement, tailored personalization, and quantifiable impact.With Glance AI, we are revolutionizing AI Commerce and redefining the e-commerce landscape through inspiration-driven discovery and shopping experiences. Seamlessly embedded into everyday consumer technology, Glance AI turns every screen into a portal for instant, personalized, and delightful discoveries. Covering diverse sectors such as fashion, beauty, travel, accessories, home décor, and pets, Glance AI curates highly personalized shopping journeys. Leveraging extensive first-party data and unmatched consumer outreach, it capitalizes on InMobi’s global insights and targeting capabilities to craft high-impact, performance-oriented shopping experiences for brands around the globe.Recognized as a Great Place to Work and lauded by MIT Technology Review, Fast Company’s Top 10 Innovators, and others, InMobi is a workplace where innovative ideas create a significant global impact. Supported by investors like SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has a presence in cities such as San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru.At InMobi Advertising, you will have the chance to influence how billions of users engage with content, commerce, and brands across the globe. To learn more, visit www.inmobi.com.

About InMobi Advertising InMobi Advertising is a global technology company in the advertising sector. The platform reaches over 2 billion users in more than 150 countries, helping brands achieve measurable business results while maintaining a privacy-first approach. Over 30,000 brands and leading publishers use InMobi for its combination of intelligence, creativity, and accountability. The company applies AI and machine learning across multiple platforms, including lock screens, apps, TVs, and the open web, to deliver personalized experiences and precise targeting. Glance AI and AI Commerce Glance AI, an initiative from InMobi, focuses on transforming e-commerce through inspiration-driven discovery and seamless shopping. Glance AI integrates with everyday consumer technology, turning screens into personalized shopping gateways. It covers categories such as fashion, beauty, travel, and home décor, curating shopping experiences based on first-party data and global consumer insights. Recognition and Global Presence InMobi is recognized as a Great Place to Work and has received accolades from MIT Technology Review and Fast Company’s Top 10 Innovators. Investors include SoftBank and Kleiner Perkins. The company has offices in San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru. Impact at Scale Working at InMobi Advertising offers the opportunity to shape how billions of users engage with content, commerce, and brands worldwide. Learn more at www.inmobi.com.

Role overview Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings. What you will do Reply to customer inquiries with clear, prompt communication Diagnose and resolve technical or product-related concerns Guide users and address their needs to support customer success Keep accurate records of customer interactions and solutions Requirements Strong customer service background Keen attention to detail Solid problem-solving skills Ability to work independently in a remote environment Location This is a fully remote role based in the Philippines, with a focus on the Manila area.

Join our client, a pioneering climate-tech venture dedicated to constructing the world’s first net-zero homes and communities in the Philippines. With a mission to combat climate change, their innovative homes are designed to save over 6,000 tons of CO2 emissions annually while enhancing the living standards of local communities by generating additional income for homeowners. They are proudly partnered with ENGIE, a global leader in energy management and generation, to bring this vision to life.The team is expanding, and they are searching for passionate and enterprising professionals to join their ranks. If you are a self-motivated individual eager to make a meaningful impact in your career, you are exactly who they are looking for!About Your RoleAs the Partner Development Director, you will play a crucial role in spearheading partner engagement initiatives, cultivating relationships, and leading business development strategies. Collaborating closely with the CEO/founder, you will ensure exceptional service delivery, foster long-term partnerships, and identify new avenues to enhance client offerings. The ideal candidate will demonstrate strong leadership, project management, and negotiation capabilities, combined with a client-focused approach to achieve high-impact results.Key Responsibilities Manage client engagement strategies from inception to execution, ensuring top-tier service delivery. Establish and nurture strong, long-lasting relationships with clients, serving as the primary point of contact. Formulate and implement go-to-market strategies aimed at achieving or surpassing sales and revenue goals. Address and resolve client concerns, ensuring prompt and effective communication. Lead negotiations with clients and partners, structuring mutually beneficial agreements. Monitor client satisfaction, collect feedback, and initiate enhancements to improve relationships. Identify and evaluate new market opportunities, strategic partnerships, and growth initiatives. Draft and present proposals, contracts, budgets, and business models tailored to client needs. Track progress, manage resource availability and allocation, collaborate with cross-functional teams, and oversee multiple stakeholders. Flexibly contribute to the overall development of the company and undertake additional tasks as necessary.

Role overview The Marketing Coordinator position at AvePoint is based in Manila and collaborates directly with the Philippines Marketing Manager. This role contributes to regional marketing strategies and supports broader APAC marketing activities. The focus includes both virtual and in-person event logistics as well as a range of other marketing projects. What you will do Coordinate with the Channel team to plan and execute creative marketing campaigns and events. Oversee all elements of webinar setup and promotion, making use of AvePoint's platforms, with a particular emphasis on Marketo.

Role overview The Senior Cloud Operations Engineer - Salesforce Administrator at nice focuses on managing cloud operations with a particular emphasis on Salesforce administration. The role is responsible for ensuring Salesforce applications function reliably and integrate effectively with other systems. What you will do Oversee daily cloud operations to support system performance and reliability. Administer Salesforce applications, including configuration and integration work. Collaborate with teams across departments to design and implement solutions that enhance the cloud infrastructure. Location This position is based in Manila, Philippines.

We are seeking a dynamic and results-oriented Phileo Area Sales Manager to lead our sales efforts in the Philippines. In this role, you will be responsible for developing and executing sales strategies, building strong customer relationships, and driving revenue growth in your designated area. You will work closely with our marketing and product teams to ensure alignment and maximize market potential.The ideal candidate will possess strong leadership skills, a deep understanding of the local market, and a track record of achieving sales targets. Join us at Lesaffre, where we are passionate about fermentation and committed to delivering innovative solutions to our customers.

About the Role Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives. As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction. We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!

Role Overview AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reported concerns. AvePoint values collaboration, adaptability, and a commitment to continuous learning. Main Responsibilities Handle customer inquiries and issues, taking full ownership from identification through to resolution. Build and sustain positive relationships with project stakeholders to support customer satisfaction throughout project support and maintenance phases. Stay composed and effective when faced with tight deadlines, unexpected technical challenges, or high-pressure situations. Carry out initial investigations into reported problems and work with cross-functional teams to develop solutions. Document support procedures and keep current with AvePoint’s products and services. What AvePoint Looks For Comfort working in an agile setting Strong teamwork and communication skills Interest in learning and adapting to new technologies

Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.

Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employees with the best technological solutions available.At Workstream, you'll have the opportunity to support renowned brands such as Burger King, KFC, and IHOP. As a rapidly growing Series B company backed by prestigious investors, we are expanding our product offerings to better serve our clients. Come and contribute to our vision!

Join our team at Turnitin LLC as a Technical Support Representative, Tier 1. In this fully remote role, you will provide exceptional customer service to users, assisting them with technical issues related to our innovative educational solutions. You will be the first point of contact for customers, troubleshooting problems and offering effective solutions.

About EucalyptusOur mission is to transform health into a lifelong journey. With over 1 billion individuals affected by obesity globally, we aim to address preventable chronic health issues by fostering improved long-term care.Eucalyptus is the innovative force behind Juniper, a leading weight-management program that seamlessly integrates GLP-1 medication with personalized nutrition, physical activity support, and expert care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that our unique blend of clinical and behavioral strategies enables patients to achieve four times more weight loss during their treatment with Juniper.Our Growth Journey:Achieved 130% year-over-year revenue growth and a remarkable 90% reduction in cash burn, raising over $100M from esteemed investors like BOND, NewView, Blackbird, and Airtree.Helped over 350,000 patients battling obesity across five markets.Received a selective NICE endorsement to offer services to the NHS.Customized our offerings for thousands of patients in Germany and Japan.Role Overview (Your Responsibilities):Take full ownership of Zendesk — managing workflows, triggers, automations, macros, views, and user management for diverse patient-facing teams and brands.Identify and troubleshoot system issues, edge cases, and workflow conflicts to ensure seamless operations at scale.Design and apply configuration changes with a deep understanding of their downstream impact.Uphold high standards for system hygiene, documentation, and change management.Develop and refine reporting and dashboards that provide teams with clear insights into performance, volume, and system behavior.Transform vague inquiries into actionable insights that enhance operational efficiency.

Join Our Team as a CRM & Administrative Operations Associate (GoHighLevel Expert)At Wing, we are on an inspiring mission to revolutionize the future of work for companies around the globe! As a premier destination for organizations aiming to cultivate exceptional teams and streamline their operations, we are actively seeking a skilled CRM & Administrative Operations Associate (GoHighLevel Expert) to join our dynamic team immediately!Key Responsibilities:CRM Management (GoHighLevel)Oversee and enhance the complete GoHighLevel setupDesign and maintain automations, pipelines, forms, and workflowsQuickly diagnose and resolve CRM-related issuesIntegrate GHL with calendars, funnels, email systems, and tracking toolsEnsure data accuracy and reporting integrityFacilitate a seamless, automated lead journey from initial contact to sales and post-sale supportAdministrative Support, Lead Management & Client ExperienceRespond promptly to incoming emails, direct messages, and inquiriesClassify and prioritize leads (cold, warm, hot) and forward qualified leads to the sales teamSchedule appointments directly on the sales team’s calendarMaintain consistent follow-ups to ensure no lead is left unattendedUpdate CRM with every interaction and maintain accurate statusesProvide professional support to clients, directing them to appropriate team membersEnhance overall response speed and uphold a premium client experienceQualifications:• 3-5 years of relevant experience in CRM operations, administrative support, or client relationship management• Proficient in GoHighLevel (GHL) setup, automation, and troubleshooting• Strong track record in lead management, client communication, and administrative duties• Exceptional organizational skills with a keen attention to detail• Excellent written and verbal communication skills in English• Ability to work autonomously and ensure seamless operations without oversightTechnical Specifications:• USB headset with noise-cancellation capabilities• Functional webcam• Computer with a minimum 1.8 GHz processor and no less than 4GB RAM• Primary Internet Service Speed: at least 25 Mbps cable connection• Backup Internet Service Speed: at least 10 Mbps

Role Overview Turnitin LLC is looking for a Technical Support Representative, Tier 1, to join the team remotely from the Philippines. This role focuses on supporting customers in Turkish, helping resolve technical questions, and ensuring a positive experience for users. What You Will Do Assist customers in Turkish with product questions and technical issues Troubleshoot problems and guide users toward effective solutions Respond to support requests promptly and professionally Location This position is remote, based in the Philippines.

HelloFresh is hiring a Back Office Specialist in Manila. This role plays a key part in keeping daily operations organized and ensuring the team delivers strong customer experiences. Responsibilities Accurately enter and manage data for various business needs Provide administrative support for different tasks as required Collaborate with teams throughout the company to help streamline processes and boost efficiency What We Look For Proactive mindset with close attention to detail Ability to handle multiple tasks in a busy environment Genuine interest in working for a company centered on food and customer satisfaction

Join our team as an Infrastructure Administrator, where you will play a pivotal role in safeguarding our network infrastructure. Your responsibilities will include:Installing, administering, and troubleshooting a variety of network security solutions.Regularly updating software with the latest security patches, ensuring robust defenses for every network resource.Configuring and supporting essential security tools, including firewalls, IDS/IPS, Active Directory, SMTP gateways, and endpoint protection.Facilitating annual vulnerability assessments and penetration testing to identify and mitigate risks.Analyzing security requirements, configuring security systems, and recommending enhancements.Monitoring network traffic for suspicious activities and anomalies.Reviewing and optimizing security policies and procedures, providing recommendations for improvements.Conducting security awareness programs for all enterprise levels.Collaborating with third-party consultants to ensure adherence to security best practices.Providing technical support as required.