Technical Support Analyst at AvePoint | Manila

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, expla…

Role Overview AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reported concerns. AvePoint values collaboration, adaptability, and a commitment to continuous learning. Main Responsibilities Handle customer inquiries and issues, taking full ownership from identification through to resolution. Build and sustain positive relationships with project stakeholders to support customer satisfaction throughout project support and maintenance phases. Stay composed and effective when faced with tight deadlines, unexpected technical challenges, or high-pressure situations. Carry out initial investigations into reported problems and work with cross-functional teams to develop solutions. Document support procedures and keep current with AvePoint’s products and services. What AvePoint Looks For Comfort working in an agile setting Strong teamwork and communication skills Interest in learning and adapting to new technologies

Role overview The Marketing Coordinator position at AvePoint is based in Manila and collaborates directly with the Philippines Marketing Manager. This role contributes to regional marketing strategies and supports broader APAC marketing activities. The focus includes both virtual and in-person event logistics as well as a range of other marketing projects. What you will do Coordinate with the Channel team to plan and execute creative marketing campaigns and events. Oversee all elements of webinar setup and promotion, making use of AvePoint's platforms, with a particular emphasis on Marketo.

About AvePoint:At AvePoint, we lead the way in data security, governance, and resilience, providing innovative solutions that empower organizations globally to collaborate with confidence. Our AvePoint Confidence Platform is trusted by over 25,000 customers worldwide to manage, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. With a robust global channel partner program encompassing about 5,000 service providers, our solutions are available in over 100 cloud marketplaces. Discover more at www.avepoint.com.We are dedicated to investing in our employees, fostering a culture of agility, passion, and teamwork that empowers you to shape your career and make a meaningful impact.About the Role:This is a full-time position at AvePoint, where you will work directly with one of our clients in a client-facing role. The position requires a full onsite work setup at the client's office located in BGC, Taguig, from Monday to Friday.Responsibilities:Analyze legacy JSP UI and Java code to extract business rules and design APIs for invoking existing Java methods.Document API specifications including request and response schema, and mapping of variables from payloads to UI fields.Collaborate with Business Analysts to finalize design specifications with the client.Build and maintain robust APIs and support integration efforts.

AvePoint delivers solutions for data security, governance, and resilience, supporting organizations as they build secure foundations for collaboration. The AvePoint Confidence Platform serves over 25,000 customers worldwide, managing and protecting critical data across Microsoft, Google, and Salesforce platforms. AvePoint’s reach extends through a global network of about 5,000 managed service providers and resellers, with solutions available in more than 100 cloud marketplaces. More details can be found at www.avepoint.com. Role overview This entry-level Business Development Representative role is based in Manila, Philippines. The position includes ongoing training and mentorship, designed to help launch a career in enterprise software sales. The main focus is identifying and generating new sales opportunities through proactive outreach and research. Curiosity about technology, motivation to succeed in sales, and an interest in how organizations solve IT challenges are important for this role. What you will do Research and qualify potential customers and leads Communicate AvePoint’s value to convert leads into qualified sales opportunities Collaborate with sales account executives to support their prospecting activities Maintain accurate and up-to-date customer data in the CRM system What AvePoint values AvePoint emphasizes agility, teamwork, and passion. The team welcomes new ideas and values individuals who are eager to learn and grow. Enthusiasm and a willingness to develop skills are important for success in this environment.

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. Our AvePoint Confidence Platform is relied upon by over 28,000 customers to secure, govern, and swiftly recover data across popular cloud environments such as Microsoft, Google, and Salesforce. We offer a comprehensive solution for lifecycle control and multi-cloud governance, ensuring minimal data loss and interruption while managing legacy data effectively. With a robust partner ecosystem of roughly 6,000 MSPs, VARs, and SIs, our solutions are accessible in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.At AvePoint, we prioritize the growth of our employees. Our culture thrives on agility, passion, and teamwork, empowering you to shape your career, make significant contributions, and take ownership of your future. Unleash your potential with us!About the Position:We are on the hunt for a motivated and detail-oriented Sales Development Representative (SDR) to bolster our partner sales organization. This role focuses on outbound prospecting, data discovery, and lead qualification. The SDR will initiate contact with prospects via phone and email, collect crucial business and technical insights, and arrange qualified meetings for our sales team.This dynamic position demands exceptional communication skills, meticulous attention to detail, and a comfort with a structured sales process.

Join UpGuard as a Technical Support Analyst, where you will be an integral part of our customer support team, ensuring our clients receive top-notch assistance with our innovative cybersecurity solutions. In this role, you will troubleshoot technical issues, provide timely resolutions, and help maintain high customer satisfaction through exceptional service.

About AvePoint: AvePoint is the premier global provider of data security, governance, and resilience solutions. We empower organizations worldwide to collaborate with confidence by surpassing traditional solutions and ensuring a solid data foundation. Our AvePoint Confidence Platform is trusted by over 25,000 customers globally to prepare, secure, and enhance their vital data across diverse collaboration environments like Microsoft, Google, and Salesforce. Our extensive global partner network comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in over 100 cloud marketplaces. Discover more at www.avepoint.com. At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that empowers you to shape your career, make a meaningful impact, and seize your future. About the Role: As a Business Analyst in our modernization engagement, your primary task will be to transform legacy JSF/Java-Bean applications into a contemporary React single-page application utilizing Java APIs. Your responsibilities will include conducting thorough bottom-up code analysis, documenting business logic and workflows, and collaborating with technical teams and clients to confirm requirements, guide design decisions, and facilitate test planning and execution. This is a full-time position with AvePoint as your employer, requiring onsite presence at the client’s office located in BGC, Taguig from Monday to Friday.

Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.

About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.

ABOUT LONE WOLFAt Lone Wolf, we simplify real estate transactions through a seamless digital lead-to-close experience tailored for agents, brokers, and their clients. With over 30 years of experience in the industry, we've been at the forefront of innovation to support real estate professionals since day one. Join us as we embrace diversity and individuality within our team, celebrating our differences to enhance our shared values and relationships.JOB SUMMARYAs a Customer Support Associate, you will deliver exceptional technical support and troubleshooting assistance to our valued customers through various communication channels including phone, email, and chat. You will guide customers on product functionalities and features while addressing inquiries with professionalism. Your role will also involve conflict resolution and escalation when necessary. Ideal candidates are passionate about customer service and dedicated to providing a Human, Easy, and Smart experience.

AvePoint is seeking a Senior Staff Internal Audit professional based in Manila, Philippines. This position takes the lead on significant audit projects and collaborates with teams throughout the company to maintain compliance with both regulations and internal standards. Key responsibilities Oversee major internal audit projects from initial planning through to completion. Collaborate with cross-functional groups to identify risks and suggest effective controls. Contribute to initiatives that improve operational efficiency and ensure compliance across the organization. Role focus This role centers on driving audit activities and supporting a culture of accountability and process improvement within AvePoint.

About AvePoint:At AvePoint, we are the global leaders in data security, governance, and resilience. Our innovative solutions empower organizations to collaborate confidently while managing their data. With over 25,000 customers globally, we provide a comprehensive platform that secures and optimizes data across various environments including Microsoft, Google, and Salesforce. Our extensive partner network of around 5,000 managed service providers and resellers ensures our solutions are accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.We are dedicated to investing in our team, fostering a culture of agility, passion, and collaboration that empowers you to shape your career and make a significant impact.What you will be doing:As a Maintenance Renewal Representative at AvePoint, your primary responsibility will be to ensure that our existing customers recognize the value of renewing their annual maintenance contracts, facilitating timely renewals. This role demands a blend of sales acumen, effective communication of value propositions, organizational skills, and exceptional customer service.Manage renewal sales for existing customersEnsure timely contract renewalsCollaborate with sales executives on account management and new opportunitiesCoordinate with internal teams (legal, accounting) and external business partnersMaintain diligence with sales forecasting and ongoing managementFollow up persistently with customers until renewals are finalizedTrack cancellations and understand their reasonsStay updated on product offerings and pricing to effectively close salesIdentify potential leads and transfer them to the sales department

Role Overview AvePoint is hiring a Digital Content Specialist in Manila, Philippines. This role centers on creating, curating, and managing digital content that connects with our audience. Collaboration with multiple teams ensures that messaging stays consistent with brand and marketing strategies. Main Responsibilities Develop and maintain content calendars for digital channels Create and curate engaging content tailored to our audience Optimize digital content for SEO Analyze content performance metrics to strengthen our digital presence Work closely with other teams to align messaging with overall brand direction What We Look For Strong storytelling skills Experience or interest in digital marketing Ability to collaborate across teams Comfort with content planning and performance analysis

At NiCE, we embrace challenges and continuously push our limits. We are ambitious game changers committed to excellence and innovation. If you share our drive, we invite you to explore a rewarding career opportunity that ignites your passion.What does the role entail?The Technical Account Manager (TAM) is a key player in our Customer Success team, serving as a trusted partner for our clients. With a wealth of experience in account management and technical problem-solving, the TAM surpasses customer expectations while driving company growth. This role focuses on resolving intricate challenges and delivering top-notch technical and customer support to our key accounts, ensuring their success with our technology and services.How will you make an impact?Client Success Advocate: Act as a trusted advisor for key clients, tackling complex technical issues and ensuring their success with NiCE products and services.Relationship Builder: Cultivate strong, collaborative relationships with clients, fostering trust and long-lasting partnerships.Exceptional Service Provider: Work collaboratively across internal teams to deliver outstanding technical support and customer service to clients.Technical Specialist: Utilize in-depth knowledge of NiCE products and technologies to troubleshoot client issues and enhance their solutions.Client-Centric Strategist: Understand each client's business needs thoroughly and identify opportunities to elevate their success with NiCE solutions.Effective Communicator: Create and deliver compelling presentations that highlight client achievements and best practices, while training clients to maximize their investment in NiCE products and services.Continuous Improvement Advocate: Contribute to the evolution of NiCE products and services by identifying and recommending enhancements based on client feedback.

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

About AvePoint:At AvePoint, we are dedicated to ensuring data security, governance, and resilience. As the global leader in this field, we go beyond conventional solutions to build a strong data foundation that empowers organizations to collaborate with confidence. With over 25,000 customers worldwide, our AvePoint Confidence Platform helps prepare, secure, and optimize critical data across platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program includes about 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To explore more, visit www.avepoint.com.We believe in investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, create an impact, and build your future.About the Position:AvePoint’s finance team is looking for a full-time Closing Accountant (CPA) to join our Manila office. This role presents a fantastic opportunity to be part of a high-performance team and contribute significantly to our business operations.Key Responsibilities:Perform all reconciliations prior to period lock, including bank reconciliations, accruals, prepaids, and other accounts.Manage the reconciliation of intercompany transactions and other financial closing tasks.

About AvePoint:AvePoint stands at the forefront of data security, governance, and resilience. As the global leader in these domains, we empower organizations to collaborate confidently by going beyond traditional solutions. Our AvePoint Confidence Platform is trusted by over 25,000 customers worldwide to prepare, secure, and optimize critical data across platforms such as Microsoft, Google, and Salesforce. With around 5,000 global channel partners, including managed service providers and value-added resellers, our solutions are available in over 100 cloud marketplaces. To discover more about us, visit www.avepoint.com.At AvePoint, we are dedicated to nurturing our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make meaningful contributions, and take charge of your future. Unlock your full potential with us!About the Position:We are actively seeking a full-time General Ledger/Closing Accountant to join our finance team based in Manila, Philippines. This is a remarkable opportunity to collaborate with a high-performing team and contribute to the success of our global operations.Key Responsibilities:Perform comprehensive reconciliations prior to period closure, including bank reconciliations, accruals, prepaid accounts, and other financial accounts.Oversee the reconciliation of intercompany transactions and ensure accuracy.Prepare tax reports and assist with other closing tasks as required.

About AvePoint: AvePoint stands as the global leader in data security, governance, and resilience, surpassing conventional solutions to forge a robust data foundation that empowers organizations to collaborate with confidence. With over 25,000 customers globally, they rely on the AvePoint Confidence Platform to prepare, secure, and optimize critical data across Microsoft, Google, Salesforce, and various collaboration environments. The company boasts a global channel partner program encompassing around 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in more than 100 cloud marketplaces. To explore more, visit www.avepoint.com. At AvePoint, we are dedicated to investing in our people. Our values of agility, passion, and teamwork equip us to deliver our best work and cultivate a culture that empowers you to shape your career, make a significant impact, and take ownership of your future. Unleash your potential! About the Role: This is a full-time position with AvePoint as your employer. You will be operating in a client-facing role, working directly with one of AvePoint’s clients. This position requires a full onsite work setup, necessitating your presence at the client’s office in BGC, Taguig, from Monday to Friday. What Will You Be Doing? Develop and maintain user-friendly web applications using React.js. Utilize advanced React.js concepts including Hooks, Suspense, and Context API. Implement and manage state using libraries like Redux. Write and maintain tests using frameworks like Jest and React Testing Library. Optimize application performance through techniques such as lazy loading and memoization.