Tender Unit Support Centre Manager - Asia Pacific

We are seeking a dynamic and strategic Tender Unit Support Centre Manager to lead our operations in the Asia Pacific region. This role is pivotal in managing our tender processes, ensuring the highest standards of efficiency and quality in our submissions. As a key member of our team, you will collaborate closely with various departments to support the growt…

Xcellink is on the lookout for a dynamic and accomplished leader to drive business growth and strategic initiatives throughout Southeast Asia within its core service lines, including:- Software Development and Implementation Services- Data Center ServicesThe ideal candidate will possess a robust understanding of technology-driven services and complex enterprise settings, with the capability to transform market opportunities into scalable, revenue-generating solutions. This role will be pivotal in shaping go-to-market strategies, driving pipeline development, and overseeing commercial activities for Xcellink’s Data Center Operations, Software Development and Delivery, and Workforce Solutions portfolio.In this position, a combination of commercial leadership, industry insights, and operational oversight will be critical to ensure that Xcellink’s services are competitively positioned and successfully delivered across multi-site customer environments. The Business Manager will advocate for best-in-class service models, guide solution structuring, and ensure alignment between sales, delivery, and partner ecosystems.The role also involves leading market-entry and expansion initiatives, fostering strategic alliances, and enhancing executive-level customer relationships. By collaborating closely with delivery leaders, the Business Manager will establish performance expectations, cultivate future-ready teams, and generate sustainable revenue growth, firmly positioning Xcellink as a trusted regional partner in data center operations and software-driven technology services.

Join xcellink as a Solutions Engagement Manager specializing in Data Centre operations. In this pivotal role, you will oversee the delivery of operational services within a Data Centre, managing facilities and teams, nurturing client relationships, and leading project engagements to ensure top-tier performance.Key Responsibilities: Optimize and deliver outsourcing services to enhance Data Centre operational efficiency through innovative Technology, Tools, and Transformational Strategies. Engage with clients to understand their requirements, providing strategic insights and effective project leadership. Ensure the maintenance of safe, secure, and efficient Data Centre environments. Lead and mentor teams of Data Centre technicians, engineers, and support staff in managed service operations. Develop and maintain robust client relationships, acting as the primary point of contact. Contribute to the strategic development of projects with your expertise in technical consultancy. Identify opportunities for upselling and growth within client engagements. Qualifications: A Bachelor’s degree or higher in a related field. At least 5 years of current experience in customer service or technical consultancy, with a focus on Data Centre and project management. Relevant professional certifications such as CDCS, CDCE, or CDFOM. Strong problem-solving abilities and a background in project management. Proven experience in negotiating contracts, managing vendor relationships, and overseeing procurement for Data Centre needs. In-depth knowledge of Data Centre operations and best practices, with proficiency in managing large-scale or hyperscale infrastructure. Familiarity with emerging technologies like AI, digital twin, and big data is advantageous. A willingness to travel as necessary. If you are a proactive individual with excellent communication skills and a passion for optimizing Data Centre operations, we encourage you to apply. Become a key player in our success story!Only shortlisted candidates will be contacted.

Cricut Inc. is looking for a Lead E-commerce Operations professional to oversee marketplace activities across Asia. This Manila-based role centers on driving both operational improvements and revenue growth within regional marketplace platforms. Key responsibilities Shape and enhance operational strategies tailored for Asian marketplace platforms Focus on improving customer experience throughout the entire process Support initiatives aimed at boosting revenue through marketplace channels Role focus This position involves guiding e-commerce operations, identifying opportunities for process improvement, and working closely with teams to achieve business goals in multiple Asian markets.

Join our dynamic team at tsmg as a Junior Project Manager focusing on AI and ML projects tailored for the Asian market. In this pivotal role, you will spearhead technology-driven initiatives, leveraging your project management expertise and technical understanding of AI solutions. You will collaborate effectively with cross-functional teams to ensure project objectives are met efficiently and align with both business and technical requirements. If you're passionate about technology and project management, we invite you to apply!

At NiCE, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. With a commitment to excellence, we set the highest standards and strive to exceed them. If you share our passion, we have an exciting career opportunity that will ignite your ambition.What does the role entail?We are in search of a seasoned and strategic Director of Technical Support to spearhead our global, high-performing support team. This role demands a proactive leader who is results-oriented, dedicated to continuous improvement, and an advocate for our customers. You will elevate support quality by utilizing data insights to enhance product offerings, promote proactive support strategies, and encourage collaboration across Engineering, Product, Operations, and Sales. Your leadership will be pivotal in scaling our support operations while ensuring that customers receive exceptional service.As the Director of Technical Support, your key responsibilities include developing and implementing a comprehensive support strategy focused on measurable customer success, operational excellence, and sustainable business growth. You will oversee a diverse regional team dedicated to addressing complex issues and consistently achieving or surpassing service-level agreements (SLAs). Your leadership will foster a culture of accountability, technical expertise, and continuous improvement.The ideal candidate is a transformational leader with extensive technical knowledge, robust program management skills, and excellent communication abilities at the executive level. You excel at turning data into actionable insights, influencing stakeholders effectively, and building teams that consistently achieve remarkable customer outcomes.In this role, you will guide AI-driven operational excellence, ensure high-quality case resolution, and prepare the technical organization for future challenges. Establishing strategic direction, enforcing disciplined execution, and ensuring that managers and engineers are equipped to meet both current and emerging business needs will be your priorities.

As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

At Feedzai, we are revolutionizing the financial risk management landscape with our cutting-edge RiskOps platform. We lead the charge in protecting global commerce through innovative cloud-based solutions, harnessing the power of machine learning and artificial intelligence. Our mission is to facilitate a seamless transition to a cashless economy while fostering digital trust in every transaction. Major banks, processors, and retailers around the globe rely on Feedzai to safeguard trillions of dollars while enhancing the customer experience, all without compromising privacy. As a Series D company valued at over $1.5 billion and having raised $282 million, our solutions impact 900 million individuals across 190 countries.Customer Success Team: Our team is dedicated to delivering exceptional product experiences to our clients. This includes comprehensive education, precise configuration, innovative solution development, and strategic risk management. We collaborate closely with our clients to ensure they receive the right solutions, develop tailored strategies, and provide ongoing support throughout their journey with us. We thrive in a dynamic environment where every challenge is embraced, fostering an atmosphere of initiative and creativity.Your Role:As a Senior Product Support Engineer at Feedzai, you will be the primary point of contact for our customers, tackling complex pre-production and post-production technical challenges related to our cloud-based financial crime prevention platform. This position requires a robust technical background, a problem-solving mindset, and a customer-focused approach to ensure timely and effective resolution of issues.You will take full ownership of customer incidents, swiftly mitigate pressing issues, escalate to our engineering teams as necessary, and ensure complete resolution of all problems. This role involves analyzing intricate technical issues across Feedzai's product suite and their interaction with customer infrastructures, as well as liaising with stakeholders at all levels of seniority. We seek professionals with a background in L1, L2, and L3 support levels, or those with a technical acumen to navigate these various layers.

About UsAt Otter, we redefine the experience of food delivery for restaurateurs in the digital age. In a world where technology meets culinary passion, we empower restaurants globally—from iconic brands like Chick-fil-A to unique establishments like Eataly—to thrive in the online delivery landscape. Our innovative software enhances sales, minimizes order complications, and alleviates the challenges of delivery management. Role OverviewThe Workforce Management (WFM) Real-Time Analyst plays a pivotal role in ensuring optimal performance across Customer Support operations by monitoring and managing real-time metrics. This position is crucial in achieving service level goals, optimizing staffing resources, and swiftly addressing performance fluctuations throughout the day. Key ResponsibilitiesCreate and sustain accurate workforce forecasts and schedules informed by historical data and projected communication volumes across various channels.Continuously track real-time performance metrics, including call/chat/email volumes and service levels to ensure adherence to schedules.Analyze trends in customer support demand and proactively adjust staffing and resource allocations to enhance service delivery.Manage inbound queues effectively to ensure prompt responses to customer inquiries across multiple platforms.Work collaboratively with supervisors and managers to prioritize scheduling of breaks and meetings while ensuring adequate team coverage.Communicate adjustments in channel allocations based on real-time data to maintain a seamless customer service experience.Compile and analyze reports on key performance indicators (KPIs) to identify opportunities for improvement in team performance.Hold regular discussions with team members to review performance metrics and provide constructive feedback.Keep abreast of industry trends and best practices in workforce management to enhance operational processes.

About EucalyptusOur mission is to make good health last a lifetime. With over a billion individuals battling obesity worldwide, we strive to combat preventable chronic conditions by pioneering long-term care solutions.Eucalyptus is the force behind Juniper, one of the largest global weight-management programs. We integrate GLP-1 medication with personalized nutrition, movement support, and care from a team of clinicians, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that this comprehensive approach enables patients to achieve four times more weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth with a 90% reduction in cash burn, raising over $100M from investors, including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients dealing with obesity across five markets.Secured a selective NICE endorsement to deliver services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)This is not your typical customer support position. You will be instrumental in resolving patient issues and providing exceptional care.As a Customer Support Specialist, you will play a vital role in our mission to deliver unparalleled support to our patients via various channels, including email, chat, and phone calls.Your Key Responsibilities:Patient-Centered Problem Solving: You will take charge of patient inquiries, ensuring they are resolved efficiently and compassionately, significantly impacting our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals and team members to deliver seamless patient care.

About EucalyptusAt Eucalyptus, we are dedicated to our mission to promote sustainable health for all. With over a billion individuals battling obesity globally, we focus on preventing chronic conditions through innovative long-term care solutions.Eucalyptus is the driving force behind Juniper, one of the largest weight-management programs worldwide, which integrates GLP-1 medication with personalized nutrition, physical activity support, and clinician-led care from a diverse team of healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research reveals that our integrated clinical and behavioral approach enables our patients to lose significantly more weight during their treatment with Juniper, achieving four times the results.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from esteemed investors such as BOND, NewView, Blackbird, and Airtree.Assisted more than 350,000 patients dealing with obesity across five markets.Received a selective NICE endorsement to deliver services to the NHS.Customized offerings for thousands of patients in Germany and Japan.About the RoleAt Eucalyptus, we recognize that providing multidisciplinary clinical support is crucial for patient success throughout their treatment journey. We aim to ensure that patients have timely access to the right clinician.The Medical Support Specialist will be essential in collaborating with doctors, nurses, and pharmacists to triage, assess, and support patients during their treatment. This role is perfect for individuals who are passionate about healthcare, excel in communication, and are committed to delivering exceptional customer service.Your responsibilities may include:Providing medical support to patients with various conditions, primarily through email:Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and provide appropriate solutions.

Join our dynamic team at Instructure as an L1 Support Engineer in Manila. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help ensure the smooth operation of our services, and you will have the opportunity to develop your skills in a fast-paced, collaborative environment.

As a Project Support Specialist at NewEraTech, you will play a crucial role in ensuring our projects run smoothly and efficiently. You will collaborate with project managers and team members to facilitate communication, manage schedules, and assist in tracking project progress. Your organizational skills and attention to detail will be essential in providing excellent support to our project teams.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary individuals with manufacturers who can transform their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources for business growth while enabling buyers from Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are actively seeking Partner Support Specialists to deliver exceptional service to our expanding network of global partners and suppliers. In this role, you will collaborate across various functions to create a seamless experience that strengthens the relationship between Xometry and its partners.Our ideal candidate is eager for a transformative career opportunity and is committed to providing a service experience that is both empathetic and respectful, treating our partners as equals. Attributes such as optimism, creativity, and strong verbal and written communication skills are essential. A flexible mindset and a relentless focus on partner retention will set apart a successful Partner Support Specialist.

Join UpGuard as a Technical Support Analyst, where you will be an integral part of our customer support team, ensuring our clients receive top-notch assistance with our innovative cybersecurity solutions. In this role, you will troubleshoot technical issues, provide timely resolutions, and help maintain high customer satisfaction through exceptional service.

Role overview CreatorIQ is looking for a Product Support Specialist based in Manila. This position is the first line of support for customers, assisting them with questions and issues related to CreatorIQ products. The focus is on providing clear, helpful guidance and contributing to a positive customer experience. What you will do Troubleshoot product issues and offer practical solutions to customers Document customer inquiries and technical problems accurately Collaborate with teams across the company to resolve complex support requests Share feedback and insights to help improve CreatorIQ products Who succeeds in this role Strong communicator who enjoys assisting others Comfortable with technology and eager to learn new tools Works well with different departments and values collaboration Organized and attentive to detail when documenting issues This role offers a chance to build support skills while playing a meaningful part in customer success at CreatorIQ.

About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our cutting-edge AI-driven scenario planning and analytics platform. Our mission is to empower our customers to surpass their competition and thrive in the ever-evolving marketplace.What brings Anaplanners together across different teams and locations is our unwavering commitment to our customers' success and our Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our exceptional platform.Our Winning Culture fuels our teams of innovators. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, pursue ambitious goals with dedication, and celebrate our achievements—big and small.Guided by principles of being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and together let’s create what comes next!Job OverviewAs a Level 2 Support Analyst, your main objective will be to provide an exceptional support experience to all Anaplan customers. You will play a crucial role in resolving intricate and often critical support issues, becoming an essential part of our customers' journey with Anaplan. A successful candidate will possess strong problem-solving skills, empathy, emotional intelligence, and thrive in a fast-paced environment.Key ResponsibilitiesCase Ownership and Resolution: Assume full accountability for Level 2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with customers throughout.In-depth Technical Investigation: Research and analyze complex issues related to the Anaplan platform and its integration technologies. This involves examining applications and server logs, replicating customer issues in a testing environment, and collaborating with engineering teams for bug resolution.Customer Collaboration: Engage with customers through the case portal and, when necessary, conduct live troubleshooting sessions via calls and screen sharing to efficiently gather information and resolve issues in real-time.Knowledge Management: Contribute to the knowledge base by documenting case resolutions and best practices to enhance the support team's effectiveness.

Join Our Dynamic TeamAt ShopBack, we are on an exciting journey that began in 2014, driven by the vision of our founders, Henry and Joel. They launched ShopBack not just as a Cashback platform, but as a revolutionary way to bridge the gap between brands and consumers. With an understanding of the traditional marketing landscape, they envisioned a platform that delivers unmatched value to both sides. Fast forward to today, and we proudly serve over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating over half a million transactions daily. As we strive to create The World’s Most Rewarding Way to Shop, we invite passionate and ambitious individuals to become part of our team.