Data Capture Operations Assistant - Industrial Sector

Join SGS as a Data Capture Operations Assistant in the Industrial sector, where you will play a crucial role in supporting our operations through effective data management. You will be responsible for capturing and processing data accurately, ensuring compliance with operational standards and contributing to the success of our projects.

Join our team at SGS as an Operations Coordinator for Pest Control in Maputo. In this pivotal role, you will oversee operational activities, ensuring compliance with pest control standards while optimizing service efficiency. You will collaborate with field teams and liaise with clients to deliver exceptional pest management solutions.

This Analyst of Customer Complaints - Data & Reporting role is based in Maputo and sits within the Quality and Customer Experience team at Contact, a company in the banking sector. The position centers on managing customer complaints through the internal system, upholding service level agreements, and ensuring clients receive high-quality responses. Key Responsibilities Monitor and control customer complaints using the internal platform, making sure each case meets set service levels and quality benchmarks. Coordinate with different internal departments to resolve complaints promptly and effectively. Oversee the complaints mailbox, tracking and organizing new cases as they arrive. Support efforts to improve the complaints management process on an ongoing basis. Prepare and analyze statistical reports about complaints, including developing indicators, charts, and presentations to share insights. Review complaint data critically and suggest corrective actions based on analysis. Promote internal communication, training, and awareness activities to help strengthen the customer experience. Role Focus This position emphasizes both operational management of complaints and data-driven reporting. Success in the role depends on attention to detail, strong organizational skills, and the ability to collaborate with colleagues across departments.

Join SGS as a Minerals Project Manager, where you will play a pivotal role in overseeing and managing mineral projects from inception to completion. Your leadership will be crucial in ensuring project objectives are met while adhering to safety and quality standards. This is an excellent opportunity for a driven professional looking to enhance their career in project management within the mining sector.

Join SGS, a global leader in inspection, verification, testing, and certification, as an Operations Laboratory Inspector and Technician in our Maputo facility. This is an exciting opportunity for aspiring professionals looking to gain hands-on experience in the oil, gas, and chemicals sector. You will be responsible for conducting laboratory tests, ensuring compliance with safety and quality standards, and contributing to our mission of delivering reliable and accurate results.