AI & Process Automation Specialist

At Viva.com, Europe's pioneering Tech Bank for Businesses, we are transforming the landscape of omnichannel payments acceptance. Our comprehensive financial services include card issuing, loans, and deposit accounts, all strategically crafted to enhance business operations. With our innovative Tap on Any Device technology, we empower businesses to accept pay…

iKnowHow Group is a forward-thinking, global technology organization with over 24 years of expertise and a dedicated team of more than 300 skilled professionals. We are committed to providing cutting-edge technology solutions across various sectors, including Energy, Telecommunications, Banking & Financial Services, and the Public Sector.Our specialized subsidiaries enhance our domain knowledge in critical fields such as Health and Robotics, seamlessly integrating advanced technologies for future-ready solutions.At the heart of iKnowHow S.A. is our capability to deliver comprehensive project development, both for internal initiatives and client projects, effectively translating strategic visions into scalable, impactful solutions. Our extensive portfolio includes Data & AI platforms, enterprise integration, cloud-native applications, and extensive digital transformation projects that empower both public and private organizations to innovate and expand.We are seeking inquisitive and motivated individuals who aspire to make a difference through technology and grow alongside us.About the Role:We are on the lookout for an innovative AI Solutions Architect to spearhead the design and execution of AI-driven applications on Microsoft Azure. You will be responsible for defining the technical strategy, selecting appropriate tools and services, and leading the team in developing scalable, secure, and powerful AI solutions.

Antenna Group is a premier international organization specializing in content, media, and entertainment, managing a diverse array of global media assets across numerous platforms, including television, pay TV, OTT, radio, cinema, digital, music, publishing, and education. With a presence in Europe, North America, and Australia, we are excited to invite a talented professional to join our team in the following role:AI Innovation EngineerAbout the RoleWe are in search of an AI Innovation Engineer to become a vital member of our newly established AI Innovation team, reporting directly to the Director of AI Innovation. In this role, you will spearhead the development of transformative AI-driven products that address real business challenges across various sectors—from relationship management platforms to market intelligence solutions.Key ResponsibilitiesDevelop High-Impact AI Products: Design, prototype, and implement AI-driven solutions that tackle essential business challenges in media, investment, shipping, and family office operations.Utilize Advanced AI Tools: Employ low-code platforms, workflow automation tools, and cutting-edge LLM APIs to expedite and enhance product development.Generate Data Insights: Source, cleanse, and analyze data from a variety of sources to derive actionable insights that guide product innovation and business strategies.Manage Complete Project Delivery: Oversee projects from conception to production, rapidly iterating based on user feedback and evolving business requirements.Qualifications3-5 years of experience in software development, data analytics, AI implementation, or related technical disciplines.A formal degree in Computer Science, Data Science, Engineering, Mathematics, or a related quantitative field from a recognized institution.Proficiency in both English and Greek (written and spoken) for effective collaboration with international and local stakeholders.Technical SkillsStrong programming capabilities across various languages such as Python, R, JavaScript, SQL, or others as needed.Experience with APIs, webhooks, and the integration of different systems and services.Willingness to engage with documentation, troubleshoot issues, and quickly learn new frameworks.Data Engineering, Analytics & Visualization ExpertiseExperience in end-to-end data pipeline development: identifying and sourcing data from diverse origins (APIs, databases, web scraping, third-party providers, internal systems).Advanced skills in data cleaning, transformation, and quality assurance to develop reliable automated data pipelines with comprehensive QA measures.Capability in statistical analysis and generating insights to inform strategic decisions.

Join Viva.com, Europe's pioneering Tech Bank for Businesses, where we are redefining omnichannel payment acceptance with innovative solutions like card issuing, loans, and deposit accounts. As the first to introduce Tap on Any Device technology, we empower businesses to accept payments seamlessly across all devices, even without them.At Viva.com, we are committed to transforming business operations with our comprehensive suite of financial services, backed by a vibrant ecosystem of over 450 tech partners. Our direct connections to local payment schemes and alternative payment methods across Europe solidify our commitment to providing unparalleled value to our clients.We envision a future where businesses are equipped with a value-driven platform that accelerates the adoption of cutting-edge technology.The RoleAs a Senior Anti-Fraud Analyst, you will spearhead intricate investigations in the anti-fraud domain while driving automation through AI tools and investigative bots. This role demands a blend of analytical prowess and practical AI automation skills to boost operational efficiency, expedite investigations, ensure compliance with scheme requirements, and enhance our overall anti-fraud framework.The ideal candidate will be a hybrid expert: a seasoned investigator with profound knowledge of payment systems and a strong inclination towards AI-driven automation.ResponsibilitiesLead thorough investigations into fraud patterns, operational incidents, and dispute discrepancies.Perform in-depth root-cause analyses utilizing data models, dashboards, and system logs.Identify systemic vulnerabilities and recurring patterns across operational processes.Establish, monitor, and refine key performance indicators (KPIs) and risk indicators related to investigations.Oversee and enhance the anti-fraud transaction monitoring ecosystem continuously.Design and implement AI-powered investigation bots to automate repetitive tasks.Create automation workflows utilizing generative AI, Python, Airflow, LLM agents, and associated tools.Collaborate with technology teams to integrate AI automations into risk management and issuing platforms.Improve bot accuracy and performance through prompt engineering, fine-tuning, and feedback mechanisms.Identify opportunities to leverage AI for minimizing manual work and expediting investigation processes.Produce clear, well-structured, and high-quality investigation reports and recommendations.Work closely with Product, Engineering, and Operations to address issues and enhance system functionality.Promptly escalate critical incidents and maintain effective communication with stakeholders.Stay abreast of regulatory requirements and scheme guidelines, maintaining a compliance matrix.

Antenna Group is a premier global content, media, and entertainment organization, boasting an extensive portfolio of international media assets spanning various platforms including Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing, and Education, across Europe, North America, and Australia.About the PositionWe are on the lookout for a talented AI News Researcher and Digital Intelligence Analyst to pioneer the future of news research and editorial intelligence, where journalism seamlessly integrates with technology, data, and advanced verification methods.In this role, you will be an analytical powerhouse, transforming how our newsroom discovers, verifies, and contextualizes information. This position transcends traditional research methodologies as you will leverage AI, OSINT, and data-driven approaches to introduce innovative tools, workflows, and intelligence practices, raising the bar for accuracy, speed, and depth in journalism.Additionally, you will support the newsroom in crafting AI-optimized, social-first news content tailored for platforms such as TikTok, Reels, and Shorts. This entails utilizing AI tools to create rapid scripts, summaries, explainers, visual prompts, and short-form story ideas that resonate with younger audiences' news consumption habits.Key ResponsibilitiesExecute in-depth research on developing news stories through AI analytics, OSINT methodologies, and digital investigative techniques.Construct detailed story timelines, source maps, and relationship analyses to identify inconsistencies and information gaps.Identify crucial patterns, narratives, signals, and potential misinformation threats.Collect and analyze information from various formats: text, video, audio, images, transcripts, social media, and archives.Conduct comprehensive fact-checking, source validation, and credibility assessments.Utilize AI tools to produce short-form, social-first news content—including scripts, explainers, headlines, and visual prompts—transforming intricate topics into accessible and engaging formats for younger audiences.Monitor the evolution of stories over time and across platforms, noting shifts in narrative and public discourse.Observe breaking news, online conversations, emerging trends, and sentiment signals, translating them into prioritized news recommendations.Compile relevant materials from broadcast, digital, and social channels into concise, research-ready briefings.Provide insights and support to producers, reporters, and editors.

As a Junior IT Support Specialist at Executive Options, you will deliver both on-site and remote technical assistance to users, ensuring smooth operation of our company's systems and network infrastructure. You will also support our online education platforms (LMS), providing crucial remote assistance to trainees utilizing these educational systems.Furthermore, you will be responsible for offering technical support for Microsoft operating systems and the Microsoft Office suite.

Η Σφακιανάκης Α.Ε., κορυφαία εταιρεία στον τομέα της αυτοκίνησης και επίσημος αντιπρόσωπος της BMW στην Ελλάδα, αναζητά έναν ταλαντούχο Υπάλληλο Ανταλλακτικών BMW για να ενισχύσει την ομάδα του.Κύριες αρμοδιότητες:Δημιουργία προσφορών και πωλήσεις ανταλλακτικών στους πελάτες του συνεργείου.Συνεχής παρακολούθηση και ενημέρωση του αποθέματος ανταλλακτικών στην αποθήκη του συνεργείου.Διαχείριση επικοινωνίας σχετικά με θέματα ανταλλακτικών.Καταχωρίσεις στοιχείων στο σύστημα διαχείρισης συνεργείου.Επικοινωνία και εξυπηρέτηση πελατών με στόχο την ικανοποίηση τους.Απαιτούμενο προφίλ υποψηφίου:Πτυχίο Τεχνικής Σχολής σε συναφή τομέα.Προϋπηρεσία σε αντίστοιχη θέση θα θεωρηθεί προσόν.Καλή γνώση Η/Υ (MS Office).Άριστη τεχνική αντίληψη και ικανότητα επίλυσης προβλημάτων.Εξαιρετικές επικοινωνιακές δεξιότητες και ομαδικό πνεύμα.Ευχάριστη και θετική προσωπικότητα.Παροχές Εταιρίας:Ανταγωνιστικό πακέτο αποδοχών και παροχών.Συμμετοχή σε Ομαδικό Πρόγραμμα Ζωής και Υγείας.Σύγχρονο και δυναμικό περιβάλλον εργασίας.Συνεχής εκπαίδευση και ανάπτυξη.Ευκαιρίες επαγγελματικής εξέλιξης.

About UsFaraday Norton is a dynamic and innovative investment group specializing in real estate, energy, and various business sectors, both within Greece and internationally. We pride ourselves on fostering a culture of creativity and collaboration, driving growth and sustainability in all our endeavors.About the RoleWe are on the lookout for a passionate and driven Junior Full-Stack Engineer who is eager to develop cutting-edge solutions and leverage modern AI-assisted development tools. In this role, you will contribute to the inception of new products and internal tools, making a significant impact on our technological landscape.The ideal candidate will possess a degree in Computer Science or a related engineering field, along with practical coding experience and an inherent builder's mindset. You should be adept at utilizing AI coding tools like Claude, Cursor, and Lovable to streamline your development processes.Your responsibilities will include transforming concepts into functional MVPs, prototypes, and early production systems. We are seeking someone who thrives in a fast-paced environment, enjoys tackling side projects, and is comfortable making informed technical decisions swiftly.

More.com is a leading pan-European ticketing marketplace with over a decade of expertise, serving thousands of clients and issuing millions of tickets each year. Since its expansion into five countries in 2021, More.com has been dedicated to revolutionizing the ticketing landscape across Europe.Our mission is to deliver the most sophisticated ticketing platform, leveraging cutting-edge technology and agility to provide exceptional experiences for both our customers and event producers.We are currently seeking a passionate Customer Care Specialist who shares our enthusiasm for the event ticketing industry. The successful candidate will manage customer inquiries via phone and live chat, aiming to enhance client satisfaction and build a loyal customer base.In this role, you will be responsible for:Providing support through email and live chat for both B2C and B2B clients.Handling phone calls to facilitate new online ticket reservations via our website.Addressing issues, re-issues, and refund requests for event and ferry tickets.Conducting outbound calls to resolve organizer-related issues.Juggling multiple tasks while effectively coordinating with various teams.Managing small client-to-organizer issues comprehensively.Offering constructive feedback to Customer Care and Account Management teams for process improvements.Ensuring high-quality service by addressing customer inquiries and complaints in a friendly and professional manner.

Join Enerwave, a proud member of HELLENiQ ENERGY, where we are dedicated to revolutionizing the energy sector with innovative solutions. Our headquarters in Athens is a hub of creativity and expertise, and we are currently expanding our team across various departments.We are seeking a motivated Business Intelligence Engineer to design, develop, and maintain our business intelligence tools. In this pivotal role, you will facilitate the collection, analysis, and dissemination of critical business insights. A solid grasp of data warehousing concepts, ETL processes, data modeling, analysis, and visualization is essential to thrive in this position.Key Responsibilities:Design and sustain data models that empower comprehensive business intelligence reporting and analysis.Create and manage data flows for extracting, transforming, and loading datasets in alignment with cross-data architecture standards.Enhance data queries and processing workflows for optimal performance with visualization tools.Oversee data pipelines to ensure efficient report generation.Develop and maintain thorough documentation for data systems, including data dictionaries and architecture diagrams.Collaborate with analysts to understand their data needs, creating tailored reporting solutions while providing support and training on BI tools.Identify and implement opportunities for automation and process improvement within the BI domain.

Role overview The Crisis Planning Specialist at Fraport Greece will be based in Marousi, Attica. This role centers on enhancing the organization’s readiness to handle crises that may disrupt daily operations, impact staff, or affect passengers. Main responsibilities Create and put into practice crisis management plans tailored to the company’s needs. Work closely with both internal teams and external partners to establish effective crisis response protocols. Lead training sessions designed to increase awareness and preparedness across the organization. Focus on strengthening resilience, with particular attention to the safety and security of staff and passengers.

Viva.com, recognized as the first Tech Bank in Europe geared towards businesses, is at the forefront of transforming omnichannel payment acceptance. We offer innovative solutions such as card issuing, loans, and deposit accounts.As a pioneer in the Tap on Any Device technology, we enable seamless payment acceptance across any device, or even without one. Viva.com is leading the charge towards comprehensive business solutions powered by our extensive suite of financial services.To enhance the adoption of cutting-edge technology, we have established a vibrant ecosystem comprising over 450 tech partner-innovators across the software and hardware sectors. By connecting directly to various local payment schemes and alternative payment methods throughout Europe, we significantly bolster our value proposition.The TeamThe Business Intelligence and Analytics team is dedicated to improving business decision-making by delivering critical insights across diverse sectors (Management, Finance, Sales, Risk, etc.) through data sourced from both internal and external channels. Our team consists of highly skilled data and software engineers who utilize AI-driven technologies to optimize data processing, analysis, and automation.Leveraging cloud technologies, we build robust ETL pipelines that aggregate data from multiple sources, transforming and loading it into Data Warehouses, Data Lakes, Big Data platforms, and SQL databases. Furthermore, we employ AI-powered computational jobs to enhance data processing efficiency, facilitating smarter data visualization and predictive analytics for informed decision-making.

Viva.com is at the forefront of transforming financial services for businesses in Europe as the first Tech Bank. We specialize in omnichannel payment solutions, offering card issuance, loans, and deposit accounts. Our innovative Tap on Any Device technology revolutionizes how payments are accepted, enabling transactions on any device, or even without one.As we lead the charge toward comprehensive business solutions, we provide a holistic suite of financial services tailored to meet the dynamic needs of our clients. Our ecosystem includes over 450 tech partners who are innovators in both software and hardware, connecting directly to local payment schemes and alternative payment methods, thereby enhancing our value proposition.Viva.com aims to empower businesses by facilitating the adoption of cutting-edge technologies.The RoleAs an E-Commerce Support Specialist at Viva.com, you will be instrumental in delivering outstanding customer service and ensuring a seamless technical experience for our e-commerce clients. You will assist merchants in navigating complex integration processes, utilizing APIs and plugins while employing AI-driven tools to enhance the efficiency and accuracy of support.Responsibilities Act as a distinguished ambassador for Viva.com, serving as the second-level contact for escalated technical inquiries related to e-commerce, plugins, and API integrations. Be the central point of escalation for first-level support, ensuring a high-quality, timely resolution of complex customer requests. Deliver exceptional customer service by proactively addressing technical inquiries with accuracy and professionalism. Build lasting trust with customers by providing effective solutions to their e-commerce integration challenges. Assist customers in integrating Viva.com’s supported plugins, APIs, and payment tools, offering expert guidance and troubleshooting assistance. Utilize documented procedures and advanced diagnostic tools to diagnose and resolve issues, while contributing to knowledge base growth through AI insights. Leverage AI-powered support tools to enhance response times, identify patterns in issues, and optimize the overall customer support experience. Consistently meet or exceed predefined qualitative and quantitative performance targets. Maintain a strong technical understanding of e-commerce platforms and demonstrate excellence in communication, technical problem-solving, and customer engagement.

Join our team as a Bilingual Translator (English-Greek) to facilitate the translation of technical, financial, and legal documents and handbooks.

Join Enerwave, a proud member of HELLENiQ ENERGY, where we lead the way in delivering innovative energy solutions. Our dedication to excellence fuels our passion, and we provide a workplace that empowers our employees to thrive and create significant value. Currently, we are excited to offer a range of dynamic positions at our Athens headquarters across various departments.We are on the lookout for a Revenue Assurance Data Engineering Specialist to bolster our Revenue Assurance (RA) operations as a data/BI engineer. This role involves analyzing and maintaining RA software tools and systems, identifying and implementing optimal data processing and analysis solutions tailored to business needs. A strong grasp of data warehousing, modeling, analysis, and visualization concepts is essential.Your Responsibilities:Provide technical support for Revenue Assurance operations through comprehensive data analysis and effective management of RA tools and software to ensure their functionality and precision.Collaborate with the RA team and Data Engineers to design and implement controls for detecting revenue anomalies or gaps.Develop and automate data pipelines in Microsoft Fabric, streamlining reporting processes to deliver timely insights.Work with technical teams to address data inconsistencies and enhance control mechanisms.Translate business requirements into detailed technical specifications.Analyze data to pinpoint revenue leaks, discrepancies, and opportunities for optimization.Create and update interactive dashboards and visual reports using Power BI to support informed business decisions.Conduct quality analysis to ensure data accuracy, consistency, and reliability in revenue assurance processes. Define and monitor data quality metrics, and maintain documentation for data flows, controls, and quality assessments.Perform trending and analytical reviews while conducting ad hoc analysis and research to tackle complex business inquiries.