Reservation Agent

Join our team as a Reservation Agent, where you will play a vital role in ensuring our guests have a seamless booking experience. As a key member of the Accor family, you will assist guests with their reservations, answer queries, and provide exceptional service that embodies our commitment to hospitality.

Join our esteemed team at Accor Hotels as a Royal Service Agent, where you'll be at the forefront of delivering exceptional guest experiences. Your responsibilities will include addressing guest inquiries, providing information about hotel services, and ensuring that every guest feels valued and welcomed. You will play a key role in enhancing the overall guest satisfaction and loyalty.

Join our dynamic team at Accor Hotels as a Guest Experience Agent, where you will play a vital role in ensuring our guests have an unforgettable stay. You will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling inquiries, and resolving any issues that may arise during their visit.

Role overview The Guest Experience Agent at Accor in Marrakesh acts as the first point of contact for guests. Welcoming each guest and setting a positive tone for their stay are central to this position. From arrival to departure, the Guest Experience Agent helps guests feel appreciated and supported. What you will do Welcome guests as they arrive and guide them through check-in and check-out steps Handle guest questions and requests with prompt, professional responses Address and resolve guest concerns to maintain satisfaction during their stay Contribute to a welcoming atmosphere in the lobby and shared spaces Requirements Clear communication and strong interpersonal abilities Dedication to providing excellent customer service Genuine interest in hospitality and guest care