Service Delivery Lead at First Focus | Melbourne, Victoria

Are you a Service Delivery leader who truly makes an impact?We seek an individual who remains composed during escalations, possesses commercial savvy without being unapproachable, and operates effectively without the rigidity that comes with traditional roles. You can seamlessly engage both a CIO and a Level 1 technician in a single conversation, leaving bot…

This is not your typical "order the milk and book a meeting room" position.In this role, you will be the essential connector, the organizer, the problem-solver, and the person who knows how to navigate the unexpected situations that arise in the IT field (and believe us, they do!).About Us:First Focus stands out as Australia’s premier Managed Service Provider (MSP), boasting a team of around 400 technical professionals across Australia, New Zealand, and the Philippines. Over the past 15 years, we have consistently expanded our client base and elevated what it means to be an MSP.Your Role:Oversee the management of our Melbourne office and provide support for branch offices in other states.Assist our executive team with scheduling and communications.Contribute positively to our office culture, as employee happiness is a top priority!Coordinate travel, events, and social functions.Manage our fleet of Teslas.Adapt to unexpected challenges as they arise.Who We Are Looking For:A down-to-earth, organized, and enthusiastic individual.Tech-savvy, with a willingness to embrace new technologies (AI knowledge is a significant plus).A people person who resonates with our core values.Previous experience in a similar role is essential.Convenient access to our Queen Street office (understanding of local traffic conditions is a must, as this role is office-based).What We Offer:Part-time work (3 to 4 days per week) with flexible hours (approximately 0.6 FTE).A competitive salary and robust benefits package, including:A paid study day each month (pro-rata).Opportunities for personal and professional growth through our FastTrack mentorship program and LinkedIn Learning access.Engagement in our MAD (Making a Difference) Council, focusing on equality, charity, and environmental initiatives.Regular social events and a vibrant team culture.A paid day off each year for volunteering.Participation in our company profit-sharing pool after two years of service.Our modern office is comfortably located in the city, close to public transport.Why Choose First Focus?Nine-time winner of the “Best MSP in Australia” award.A rapidly growing organization with strong momentum and minimal bureaucracy.One paid training day each month, because your growth is important to us.Hybrid work model that genuinely supports work-life balance.Excited to Apply?If you are interested in being the person who ensures everything and everyone is functioning smoothly, we would love to hear from you.

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions—just talented people engaged in impactful work.The RoleThis is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.You will:Serve as the primary technical and strategic advisor for your assigned client portfolioFacilitate meaningful QBRs, roadmap planning sessions, and business reviewsConvert technical insights into actionable business strategiesIdentify opportunities for enhancing security, improving infrastructure, and optimizing investmentsGuide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROICollaborate closely with engineering and service teams to fulfill commitmentsEstablish long-term, trust-based relationships where clients feel genuinely supportedWhy You’ll Love It HereGenuine ownership of your client accountsAutonomy in decision-making, supported by seasoned leadershipAccess to knowledgeable engineers who are always available to assistA culture that prioritizes customer delight over mere satisfactionFlexible hybrid working arrangements that honor work-life balanceWhat We’re SeekingProven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setupRobust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutionsEffective communicator adept at engaging senior stakeholders and C-suite executivesStrong commercial insight, comfortable discussing budgets, value propositions, and long-term strategiesComposed, solution-oriented approach in complex scenarios

first-focus seeks an HR Coordinator & Branch Manager based in Melbourne, Victoria. This position blends human resources duties with oversight of daily branch operations. Role overview The HR Coordinator & Branch Manager supports people operations, handling HR tasks while also ensuring the branch runs smoothly. The focus is on maintaining a collaborative and productive environment for staff and clients. Main responsibilities Manage human resources functions, including supporting staff and workplace policies Oversee day-to-day branch operations to meet performance goals Foster a positive and collaborative workplace culture Location This role is based in Melbourne, Victoria, Australia.

About Arc'teryxNestled in the breathtaking Canadian Coast Mountain wilderness, Arc'teryx stands as a beacon of meticulous design and production. Our unique in-house manufacturing and design facilities empower us to continuously innovate and produce high-quality products that excel in extreme conditions. We pride ourselves on delivering timeless quality, intuitive design, and simplicity, ensuring unmatched performance when it matters most.Our BenefitsGet started with an Arc’Teryx uniform providedEnjoy a generous team discount, not just with Arc’Teryx, but across other affiliated brands under Amer SportsReceive a competitive salary along with an attractive bonus schemeBenefit from our Parental Leave Top Up Program designed to support all future parentsAccess to an Employee Assistance Program promoting your health and well-beingEngage in continuous on-the-job training and development opportunities to foster your career growthJoin a global business with promising career pathways and opportunities across various brandsAbout the OpportunityEnhance the in-store experience during your shifts, maintaining a keen awareness of sales floor activities at all timesLead by example and cultivate an exceptional guest experience from the sales floorShare brand insights and event details with both team members and guests, ensuring everyone feels welcomed to participateMentor and guide Product Guides to help them reach their full potential and assist the store in achieving its targetsContribute to inventory management to optimize sell-through, including receiving, processing, restocking, and visual merchandisingUtilize various tools to manage store operations, overseeing sales targets, labor, and budget managementNetwork with potential partners to support events and enhance brand engagement within the communityOversee store opening and closing proceduresHandle store phone communications, voicemails, and emailsUse the POS system to facilitate transactions, including warranties, used gear trade-ins, purchases, and returnsAbout YouYou bring at least one year of leadership experience along with 1-2 years in retailYour natural leadership abilities drive you to unlock the potential in othersYou possess a passion for customer service, striving to deliver extraordinary experiences for guestsYou actively seek and provide constructive feedback, coaching, and development in real-timeYou are adept at adhering to and enforcing health and safety protocols consistentlyYou have a keen interest in outdoor activities and the Arc'teryx brand

Join INEOS Automotive – Built For MoreOur JourneyAt INEOS Automotive, we are on a mission to revolutionize the 4X4 market. From our initial vision to creating prototypes, we have established ourselves as a formidable player in the 4X4 development and manufacturing arena. With collaborations with industry giants, a world-class production facility, and a dedicated team, we have successfully delivered Grenadiers to customers globally and are excited about our upcoming double cab pickup, the Quartermaster.Our CultureAt INEOS, we believe that nothing worth achieving comes easy. Our team of approximately 1500 employees across 10 locations and 44 nationalities thrives on challenges. We are committed to fostering extraordinary achievements through resilience, rigor, and a sense of humor. If you resonate with our ethos, we invite you to connect with us.Role OverviewThe Technical Support Lead will play a pivotal role by collaborating with the Regional Team, INEOS Grenadier Retailers, and our Global Technical Team. This office-based position involves ensuring exceptional vehicle support from a Technical Service perspective, focusing on maximizing vehicle uptime and empowering partners to deliver outstanding customer service.Key ResponsibilitiesPrioritize customer-centric approaches in all activities and decisions.Collaborate closely with Aftersales and Technical Service Engineering teams to create efficient cross-functional processes.Conduct field visits to retailers and customers for support and event collaboration with the Hambach assembly plant.Analyze root causes to enhance vehicle quality, reduce claims, and minimize repeat repairs.Oversee warranty activities, ensuring compliance with Prior Work Approval (PWA) policies.Engage with head office technical teams to identify risks and opportunities for vehicle and customer experience enhancement.Support workshops and repair centers with a “fix once, fix first” strategy to boost repair efficiency.Deliver technical training to technicians at both onsite and head office facilities.Provide alternative customer support solutions in areas with limited network coverage and identify network gaps.Contribute to both short- and long-term service solutions and early vehicle development to ensure lasting engineering responses to customer concerns.QualificationsExtensive experience (8-10 years) in Technical Support or Aftersales within the automotive sector.Proven ability to analyze complex technical issues and implement effective solutions.Strong interpersonal skills with a focus on customer service excellence.Capability to work collaboratively in a dynamic and diverse team environment.

About GBGAt GBG, we empower individuals to lead safe and fulfilling digital lives, ensuring they have access to opportunities that are both genuine and rewarding.We are committed to enhancing digital access for authentic individuals while providing businesses with the capability to engage with these genuine users. Our cutting-edge technology leverages diverse and trustworthy data, establishing a single source of truth for identity and address verification.With over three decades of expertise, our dedicated team and innovative technology are focused on enabling secure and enriching digital experiences for everyone. No matter their age, location, or background, every individual should be able to confidently verify their identity and residency online.The TeamOur team is pivotal in delivering expert technical support for GBG’s products while also managing service operations. With an impressive average Net Promoter Score of 74, our Customer Support Team takes pride in contributing to GBG's vision through outstanding service.The RoleAs the APAC Service Manager, reporting to the Head of Customer Support for APAC, you will oversee the service lifecycle of our products in the APAC region, employing modern service management practices within a dynamic delivery environment.You will collaborate closely with the APAC Customer Support team, service management teams across other regions, and the broader Technology and Operations teams, as well as Sales and Professional Services, to lead the service management initiatives of our APAC product offerings. Your focus will be on continuous improvement and delivering service excellence for both external and internal customers.Key ResponsibilitiesOversee service management functions including incident, change, problem, and event management for all supported products.Collaborate with the Technology and Operations team and the APAC business unit to ensure effective product roadmap delivery and operations from a service standpoint.Contribute to global service and operations roadmap initiatives.Foster strong relationships with internal and external stakeholders, including customers.Effectively manage suppliers, leading all service management aspects to ensure exceptional service delivery.Develop and sustain metrics and insights to monitor performance, analyze trends, address recurring issues, and achieve service level agreements (SLAs) while enhancing uptime for products and suppliers.Lead the transition of products in and out of service.Manage disaster recovery plans and their execution for the APAC region.Drive stability and continuous enhancements to improve customer experiences while collaborating effectively with team members.Ensure the seamless delivery of product enhancements, bug fixes, and changes, prioritizing customer needs throughout the process.

Join our growing team at National Jet Systems as we expand our Airbus A220 fleet.Exciting opportunities available in Brisbane, Melbourne, and Sydney.National Jet Systems is thrilled to announce we are currently seeking applications for First Officer positions on our expanding A220 fleet. This is a fantastic opportunity to be part of a team that embraces innovative training and promotion practices for our Flight Crew.As we continue to grow our fleet of A220 aircraft, we are looking for talented individuals who are eager to advance their aviation careers. Positions are available at our bases in Melbourne, Sydney, and Brisbane.

Join the Asia Pacific & Middle East's (APME) leading and fastest-growing data centre company!At AirTrunk, we are driven by a powerful mission: to foster and uphold the exponential growth of the digital landscape in our region. Our commitment lies in consistently reimagining and providing hyperscale data centres tailored to meet the demands of our clients, who are some of the world's most transformative companies. We are dedicated to sustainable practices for both present and future needs.Since the launch of Australia's first and largest hyperscale data centres in 2017, we have embarked on an ambitious expansion journey, establishing a network of hyperscale data centres throughout the APME region. With the support of our investors, including Blackstone, we are just getting started!Become a part of the A-Team at AirTrunk, where innovation meets infrastructure.Your ImpactAs a Technical Services Manager (TSM), you will collaborate closely with the Senior Technical Services Manager (STSM) and the Operations team to ensure the delivery of reliable, high-performance data centre operations. This position allows you to lead essential initiatives, foster robust customer relationships, and contribute to a culture focused on safety, inclusion, and continuous improvement.What You'll DoTake full responsibility for a designated site area or customer portfolio, overseeing operations and prioritizing tasks as necessary.

About UsAt Intellect, we are a pioneering mental health technology firm, making a difference across over 100 markets globally. We collaborate with employers, insurers, and government bodies to provide coaching, counselling, and therapeutic services throughout Australia. As we enhance our Employee Assistance Program (EAP) provider network, we are looking for dedicated coaches, counsellors, and psychologists to join our team. Whether you are seeking to complement your existing private practice or embark on a full-time career with us, Intellect offers versatile employment options tailored to your lifestyle.Why Work With Us?Various employment models: freelance, contracted, part-time, or full-time, allowing you to maintain your own client base while expanding within Intellect.Attractive remuneration and perks.Reduced administrative workload — we manage scheduling, billing, and client matching.Ongoing supervision and Continuing Professional Development (CPD) support.Access to a diverse clientele, ranging from local employees to global Fortune 500 corporations.Additional opportunities for engagement: Critical Incident Stress Program (CISP), webinars, in-person seminars, and clinical leadership roles.Key ResponsibilitiesProvide one-on-one telehealth and onsite coaching, counselling, or therapy-style consultations, offering general advice only (not treatment).Deliver CISP (Critical Incident Stress Programme) either virtually or onsite as necessary.Facilitate optional webinars and in-person seminars.Support employees in enhancing their wellbeing, resilience, and stress management.Collaborate with Intellect’s internal clinical team to enhance EAP initiatives.

Role overview Delivery Drivers at Domino's Pizza, Inc. in Melbourne bring pizzas and other menu items directly to customers. This job is a good fit for people who enjoy driving and meeting a wide range of customers throughout the day. Drivers are responsible for prompt, courteous service that reflects the Domino's brand. What you will do Deliver orders to homes and businesses across Melbourne Offer friendly, professional service with every delivery Handle food and payments with care and accuracy Work closely with a supportive team Benefits Flexible scheduling to fit your needs Chance to earn tips in addition to hourly pay Meet new people on every shift

About DCOH Since 1987, DCOH has delivered construction and development projects across residential, commercial, hospitality, and real estate sectors. Our portfolio includes complex builds such as the Charles Darwin University Danala Education and Community Precinct, which received the 2025 National Master Builders Award of Excellence. With teams in both the Northern Territory and Victoria, our Melbourne office focuses on high-quality project delivery, emphasizing buildability, program certainty, and strong on-site execution. As we grow in Victoria, we welcome professionals dedicated to delivering outstanding results. About the Estimator Role The Estimator will develop accurate, competitive, and commercially sound cost estimates and tender submissions for commercial construction projects. This role involves assessing project documentation, identifying risks, and ensuring pricing strategies align with business goals. The position also supports project feasibility and procurement planning through close collaboration with internal teams, subcontractors, and clients. Key Responsibilities Prepare detailed cost estimates for commercial projects. Review drawings, specifications, and other documentation to define project scope. Oversee the entire tender process through to submission. Identify risks, opportunities, and cost-saving measures. Source and negotiate pricing with subcontractors and suppliers. Compile high-quality tender submissions, including clarifications and exclusions as needed. Project and Stakeholder Coordination Work closely with directors, project managers, and site teams. Participate in pre- and post-tender meetings with clients and consultants. Develop and maintain strong relationships with clients, suppliers, and subcontractors. Commercial and Strategic Contributions Support procurement strategies, budgeting, and cost planning. Contribute to value engineering and project feasibility when required. Who We’re Looking For This position suits a detail-focused Estimator with a background in commercial construction. Strong analytical skills, the ability to interpret complex project documentation, and a proactive approach to problem-solving are essential. The ideal candidate works well independently and as part of a team, builds trust with stakeholders, and is eager to mentor others and grow within the company. Location: Melbourne, Victoria, Australia

Role overview KPMG Australia seeks a Salesforce Delivery Lead based in Melbourne. The role centers on leading teams through Salesforce solution implementations, making sure each project aligns with client objectives and delivers value. What you will do Guide and manage teams responsible for delivering Salesforce projects Collaborate directly with clients to understand their business requirements Align project goals with what clients expect and need Oversee the delivery process to help achieve strong project outcomes Team context This position sits within KPMG’s technology practice. The team focuses on delivering Salesforce solutions that help clients grow and transform their businesses.

Framestore, a multi-Oscar-winning creative powerhouse in the Film & Episodic industry, collaborates with some of the most esteemed storytellers in cinema. Our team works closely with directors and producers throughout the filmmaking process, crafting stunning visuals that support their creative vision and set new benchmarks for visual effects.Join us as we push the boundaries of creativity. At Framestore, we merge talent with technology to breathe life into every project. Fueled by innovation and inspired by the possibilities of the future, we strive to redefine what’s possible.Key ResponsibilitiesCollaborate with Animation Leads and Supervisors to produce high-quality keyframe animation.Create engaging, narrative-driven animation moments that align with the project’s style and tempo.Animate primary and secondary characters and elements effectively.Adhere to production schedules and deadlines while submitting shots for review and integrating feedback.Work efficiently both independently and collaboratively to complete assigned shots.At Framestore, we cherish creative collaboration and seek individuals who share this passion.

At Praytell, we are a dynamic creative communications agency fueled by innovative thinkers and passionate storytellers. We are firm believers that authentic storytelling and unexpected ideas can transform culture and inspire meaningful engagement. Our mission is to partner with brands to craft timely, integrated campaigns that are not only strategic but also creatively exceptional, deeply rooted in current cultural relevance.Founded a decade ago in Brooklyn, New York, we have consistently produced award-winning campaigns, earning accolades such as being named PRWeek Agency of the Year three times and recognized as one of the Best Places to Work on eight occasions. As we expand our presence here in Australia, we are just beginning to make our mark.Our work environment is collaborative, fast-paced, and driven by a shared curiosity about the world, grounded in our commitment to our clients and each other. If you’re seeking to join an ambitious and supportive team dedicated to creating impactful work, we would love to connect with you.About the RoleWe are on the lookout for an enthusiastic Account Coordinator to join our Melbourne team. This role will immerse you in the world of media, influencer relations, and social communications, allowing you to grasp the core principles of strategic communications and brand storytelling. You will collaborate with a dedicated team on a diverse portfolio of consumer accounts, all while enjoying a workplace culture that values both hard work and a sense of humor.Your responsibilities will include:Engaging with a diverse array of global, emerging, and beloved consumer brands in sectors such as retail, travel and tourism, sports, lifestyle, tech, and entertainment.Collaborating with account leads and team members to support comprehensive PR and influencer programs.Learning the essentials of media outreach, identifying compelling stories, and honing your skills with each successful communication.Pursuing opportunities to pitch to journalists, expand your media network, and gain insights into what constitutes newsworthy content.Assisting in influencer campaigns by leveraging various tools and connecting with vibrant talent communities across the country.Managing administrative tasks, media and influencer reporting, and executing detailed gifting programs with exceptional organization.Contributing your unique ideas and perspectives during creative brainstorming sessions, bringing energy and positivity to problem-solving challenges.

At BlueRock, we believe in the power of doing what you love with people who inspire you. Join our dynamic and passionate team as a Senior Bookkeeper at our Collins Street office, where we offer full-time roles with flexible start and finish times.Your contributions will be vital in managing day-to-day bookkeeping for our advisory divisions and assisting with client onboarding.Key Responsibilities:Oversee Accounts Payable and Accounts ReceivablePerform Bank and Credit Card ReconciliationsManage end-to-end payroll processes, including superannuation, payroll tax, and work coverPrepare and lodge SuperannuationConduct Profit & Loss and Balance Sheet reconciliationsDeliver monthly reports including cash flow analysisMentor and develop junior staff membersEnsure compliance and manage workflow for junior staff

Join a passionate team that values your contributions and fosters growth At BlueRock, we are entrepreneurs helping entrepreneurs. We provide a comprehensive suite of services for business owners and investors who aspire for greatness.Founded in 2008, we have grown to a team of over 300 professionals across Australia and New Zealand. We are more than just accountants; we are trusted advisors. Our diverse team includes lawyers, finance brokers, digital specialists, insurance brokers, financial planners, and grant consultants, all working together to simplify life for our clients.We take pride in our culture and our ability to attract and retain top talent. BlueRock has rapidly expanded from a startup to a nationally recognized firm, consistently featured in Top 100 lists and honored as a ‘Great Place to Work’ for multiple years.By joining our team, you will unlock opportunities for career advancement, benefit from client referrals through our integrated service offerings, and engage in meaningful work that makes a tangible impact. We are honored to be recognized as:B Corp CertifiedWinner of the Women in Finance Employer of the Year Award 2025A Certified Great Place to Work 2025According to our BlueRockers in 2025:88% express genuine care for their colleagues88% feel empowered with significant responsibilities83% find communication with management easyIf you are seeking a workplace that prioritizes excellence for its people, clients, and the community—a space where your efforts are acknowledged and celebrated—then we want to hear from you! About the roleBlueRock Law is in search of a Clerk/Administrator to support our Wills & Estates team. This hands-on administrative position involves managing files, engaging with clients, preparing documents, and providing general support to the team.You will collaborate closely with our attorneys, ensuring that matters progress smoothly with an emphasis on accuracy, professionalism, and outstanding client service.About BlueRock LawAs a rapidly expanding mid-sized law firm, BlueRock Law continues to grow its revenue each year. We are part of a broader entrepreneurial advisory firm that includes substantial accounting, wealth management, finance, insurance, and digital teams, providing holistic advice to our clients in the SME sector.

Role overview blinq seeks a Head of Engineering to lead its Melbourne-based engineering team. This position sets the direction for engineering projects and plays a key role in shaping team culture. The Head of Engineering steers technology initiatives that address client needs and supports a collaborative, high-performing environment. What you will do Lead and mentor the engineering team, fostering growth and teamwork Define and implement engineering strategy that aligns with company goals Oversee project delivery, ensuring work supports organizational objectives Promote engineering best practices and maintain high standards across projects Requirements Strong background in engineering management Demonstrated ability to lead and motivate diverse teams Experience guiding technology development to meet evolving client needs Proven track record of delivering projects that satisfy both business and technical goals Location: Melbourne, Victoria

Join our team as a Delivery Driver and be a crucial part of bringing delicious pizza to our customers in Melbourne! As a Delivery Driver, you will be responsible for ensuring timely and accurate delivery of orders while providing exceptional customer service. If you have a passion for driving and enjoy working in a fast-paced environment, we want to hear from you!

Domino's Pizza Enterprises Limited is looking for a Full-Time Delivery Driver based in Melbourne. The role centers on delivering pizzas and other menu items to customers efficiently and with a positive attitude. Key responsibilities Deliver orders from the store to homes and workplaces around Melbourne Make sure each delivery arrives on time and in good condition Provide friendly, professional service during every interaction What we value Reliability and enthusiasm for the work Enjoyment in working with people and delivering quality service Ability to manage a busy workload and stay organized