Manager of Workforce Management

As a Manager of Workforce Management at Boldr, you will play a critical role in optimizing our workforce operations. You will lead a team dedicated to ensuring we have the right number of skilled employees in the right place at the right time. Your analytical skills will be essential in forecasting staffing needs and managing resources efficiently.

We are seeking a dynamic and experienced Purchasing Manager to join our team at Huntred. In this pivotal role, you will oversee the procurement process, ensuring the timely acquisition of quality materials and supplies necessary for our operations. You will collaborate closely with various departments to establish purchasing strategies, manage supplier relationships, and drive cost-saving initiatives.

Join Boldr as a Senior Manager of Client Experience, where you will play a pivotal role in fostering exceptional client relationships and driving strategic initiatives that enhance customer satisfaction.About BoldrBoldr is the pioneering global B-Corp committed to providing outstanding client experiences while facilitating access to dignified and meaningful employment in communities worldwide. Our diverse team is driven by a shared mission to make a bold impact, and we are rapidly expanding, aiming to grow from 1,000 to over 5,000 employees by 2027.Our ValuesWe believe that genuine connections are rooted in AUTHENTICITY.CURIOSITY fuels our best work.We embrace DYNAMISM to foster growth.Our success is a blend of AMBITIOUS VISION and OPERATIONAL EXCELLENCE.At the core of successful partnerships lies EMPATHY.Your RoleAs the Senior Manager of Client Experience, you will lead high-impact accounts, focusing on customer support and experience workflows. Your responsibilities will encompass ensuring service excellence, data integrity, and value creation for your client accounts. Acting as a strategic partner to clients and internal teams, you will advocate for operational enhancements and innovative service delivery. Additionally, you will guide (Senior) Team Captains in consistently meeting our service commitments and SLA agreements.Why We Want YouWe seek passionate, impact-driven individuals eager to contribute to Boldr's growth and mission. Our team members are seen as essential partners in our success, bringing their full dedication and unique talents to embody our core values of being Curious, Dynamic, Authentic, Empathetic, and striving for Excellence in Operations.Key ResponsibilitiesClient Relationship & StrategyAct as the primary contact for key strategic clients.Develop a comprehensive understanding of each client's business model and success metrics.Link performance metrics to business outcomes, moving beyond mere KPI monitoring.Analyze data to derive insights that inform our collaborative strategies.Collaborate with clients to identify process improvement and value-added service opportunities.Facilitate business reviews and strategic discussions focused on insights and outcomes.Provide proactive insights to enhance client decision-making and growth strategies.People & Performance LeadershipLead, mentor, and develop a team of (Senior) Team Captains to achieve client goals.

Direct and manage the national Value Chain Management function, ensuring alignment with established KPIs and business goals.Formulate and implement innovative supply chain strategies and initiatives aimed at continuous improvement.Guarantee adherence to corporate standards, governance, and processes including IATF and ISO 14001.Oversee budget management and resource allocation to meet operational and strategic objectives.Track performance metrics and initiate corrective action plans as necessary.Foster organizational development, succession planning, and enhance team performance.Act as the representative of the Value Chain function within the organization and advocate for best practices across all sites.

About Boldr Boldr is the first global B-Corp dedicated to delivering strong client experiences and creating access to meaningful work in communities around the world. The team is diverse and international, united by shared values and a drive for positive results. With over 1,000 team members in five countries, Boldr plans to grow to more than 5,000 employees by 2027. Core Values Authenticity forms the basis for real connections. Curiosity inspires the team’s best work. Growth is fueled by embracing change and dynamism. Ambitious vision paired with operational excellence leads to success. Empathy shapes every strong partnership. Role Overview: Project Manager The Project Manager leads the execution of implementation projects from start to finish. This includes planning, coordinating, and tracking project activities to deliver results on time, within scope, and up to quality standards. The role involves close collaboration with internal teams and stakeholders, clear communication, active risk management, and maintaining strong project governance. This position suits detail-oriented professionals ready to take ownership of mid-sized projects and help refine Boldr’s implementation approach. What Boldr Looks For Boldr values individuals who want to make a difference and support the company’s mission. Team members are expected to bring their full commitment, unique skills, and to live out the company’s values: Curiosity, Dynamism, and Authenticity. Key Responsibilities Project Planning and Execution Create detailed project plans, set timelines, and allocate resources for small to mid-sized projects. Track milestones, deliverables, and dependencies to keep projects on schedule. Collaborate with senior project managers or clients to clarify scope, objectives, and success measures. Stakeholder Management and Communication Act as the main contact for both internal and external stakeholders. Lead meetings, share project updates, and keep communication clear across all teams. Build strong relationships by setting expectations and managing feedback well. Risk and Issue Management Spot potential risks or issues early and develop strategies to address them. Escalate major challenges to leadership and help with root-cause analysis when needed. Location This role is based in Merida, Yucatan, Mexico.

Role overview Varicent seeks an Associate Technical Account Manager with strong SQL skills. This fully remote position is open to candidates across Mexico, including Merida. The role centers on supporting clients as they use Varicent's software. Day-to-day work involves providing technical guidance, answering questions, and helping clients resolve issues. Building and maintaining effective working relationships with clients is a key part of this job. Key responsibilities Deliver technical support for Varicent's software solutions Use advanced SQL skills to assist with client needs Develop and maintain strong client relationships Requirements Advanced proficiency in SQL Located in Mexico (remote work)

A LITTLE BIT ABOUT BoldrBoldr stands as the premier global B-Corp, committed to providing exceptional client experiences while facilitating dignified and meaningful employment opportunities in communities worldwide. We pride ourselves on our diverse global team, united by a shared vision to create impactful connections.Currently, we employ over a thousand team members across five countries, with an ambitious goal of expanding to over 5,000 employees by 2027.OUR VALUESAUTHENTICITY fosters meaningful connections.CURIOSITY drives us to excel.We remain DYNAMIC to adapt and grow.Our success is a blend of AMBITIOUS VISION and OPERATIONAL EXCELLENCE.At the heart of our partnerships lies EMPATHY.YOUR ROLEAs the Team Captain, you will oversee the daily operations of your team, acting as a point of escalation for issues beyond the agents' authority. Collaborating closely with the Client Experience Manager and the People Manager, you will identify opportunities for growth and development for your team members.WHY WE WANT YOUWe are on the lookout for impact-driven individuals passionate about aiding Boldr in its mission. We believe our team members are essential partners in our success and should consistently give their all, sharing their unique talents and embodying our core values of being Curious, Dynamic, and Authentic.YOUR RESPONSIBILITIESPeople ManagementIdentify coaching opportunities for team members' growth and development.Monitor attendance, punctuality, and other personnel issues, escalating them to HR for appropriate action as necessary.Performance Quality ManagementEvaluate team members' performance, providing timely feedback through regular coaching and periodic performance reviews.Ensure team members are well-trained and consistently meet client needs.Guarantee the team meets company and client-specific KPI targets.LogisticsEnsure that team members and equipment requirements are met to maintain service standards.Propose relevant alternatives for products or tools utilized by the company.Internal CoordinationCollaborate with the People Development Manager to recommend career paths for team members and assist in developing comprehensive training plans.Document and communicate any ongoing issues to the Service Manager.

Role overview Leoni AG seeks a Director of HR Business Partnering based in Merida. This senior leader will guide HR initiatives to support company goals and foster the desired culture. The role shapes strategic HR practices and ensures alignment between HR and business needs throughout the organization. What you will do Lead HR business partnering and work closely with senior leadership to shape talent strategies Encourage a culture focused on engagement and ongoing improvement Align HR strategies with business objectives to drive growth and performance Maintain compliance with local labor laws and internal company policies Requirements Extensive experience in HR management, preferably in a leadership role Strong interpersonal skills and the ability to influence at all organizational levels Demonstrated success in developing and implementing talent strategies Solid understanding of local labor law requirements