Customer Support Specialist for US Mortgage Services

OverviewJoin our dynamic team at EYT as a Customer Support Specialist for US Mortgage Services. We are seeking compassionate and attentive individuals who are dedicated to providing a high-touch customer experience. In this role, you will offer personalized, real-time support to customers as they navigate their significant financial decisions, ensuring they …

OverviewJoin our dynamic team as a US Mortgage Customer Specialist, where your empathetic nature and commitment to exceptional service will shine. In this role, you will provide tailored support to customers making crucial financial decisions, ensuring they feel informed, confident, and valued throughout their journey. Ideal candidates thrive in fast-paced environments and take pride in delivering top-notch, concierge-level service.While a background in luxury hospitality or private banking is not necessary, your service-oriented mindset is essential. You will excel at making customers feel comfortable, understood, and supported.Key ResponsibilitiesDeliver live, concierge-style support through phone, chat, and other real-time communication channels.Guide customers clearly through our products and processes, ensuring confidence in their next steps.Document customer interactions and outcomes accurately within our internal systems.Identify recurring customer inquiries or friction points and collaborate with product and operations teams to provide insights.Make outbound calls to introduce our services to new leads.Resolve or escalate customer complaints through the appropriate channels.Maintain high standards of professionalism, privacy, and meticulous attention to detail when handling sensitive customer information.QualificationsRequired: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/Real Estate Financing.Excellent verbal and written communication skills.Capacity to quickly learn new products and processes.Self-motivated with the ability to multitask and perform under pressure with minimal supervision.Strong attention to detail and commitment to follow-through.Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent experience.Preferred: Multilingual skills.Preferred: Experience in fintech, financial services, or regulated industries.Schedule: Must be available to work US Hours (Pacific Standard Time).

Join our dynamic team as a Mortgage Loan Underwriter, where your expertise in U.S. mortgage loan underwriting and mortgage disclosure processing will shine. This position is perfect for professionals who thrive in fast-paced mortgage production settings and possess a robust understanding of mortgage regulations, investor guidelines, and risk management practices. As a Mortgage Underwriter, your primary responsibility will be to ensure that each mortgage loan adheres to the utmost accuracy, completeness, and credit standards before being presented to capital market loan buyers. This pivotal role emphasizes the creation of impeccable loan packages, ensuring that all data points, documents, conditions, and calculations conform to underwriting guidelines and can withstand rigorous investor scrutiny.The ultimate goal is to deliver a solid, defensible loan file that is free of errors—except for minor credit-related issues—ensuring a smooth approval process by loan buyers.Key Responsibilities:Loan Preparation & Accuracy:Thoroughly review and validate all components of mortgage loans, including borrower documentation, financial data, and property appraisals.Ensure that all data points and documents in the loan package are accurate, complete, and consistent with Automated Underwriting System (AUS) outputs.Perform comprehensive calculations and validations to maintain the integrity and trustworthiness of the loan package.Investor-Ready Documentation:Compile mortgage loan packages with the highest accuracy to fulfill capital market buyer standards.Proactively identify and address potential discrepancies to prevent investor objections or rejections.Ensure compliance with loan conditions and that documentation is robust enough to endure scrutiny from investors or reviewers.Credit & Risk Mitigation:Detect and rectify credit issues to reduce risks, ensuring compliance with all regulatory standards.Deliver flawless loans, aside from permissible compliance deviations, fostering investor trust and confidence.Maintain detailed documentation for every underwriting decision, ensuring a clear audit trail.Collaboration & Communication: Collaborate effectively with internal and external stakeholders to facilitate smooth operations and enhance the underwriting process.

Position OverviewWe are seeking compassionate and insightful individuals to provide an exceptional customer experience in mortgage support. As a Mortgage Support Specialist, you will play a pivotal role in assisting customers with critical financial decisions, ensuring they feel informed, confident, and supported throughout their journey. This position is perfect for someone who excels in a dynamic, high-energy environment and is committed to delivering top-tier, personalized service.While a background in luxury hospitality or private banking is not required, a service-oriented attitude is essential. You take pride in making clients feel comfortable, understood, and valued.Key ResponsibilitiesProvide live, high-touch support to customers through various channels, including phone and chat.Guide customers through Aven's offerings, processes, and next steps with assurance and clarity.Maintain accurate records of customer interactions and outcomes in internal systems.Identify common customer inquiries and challenges, relaying feedback to product and operations teams.Conduct proactive outreach to new leads to introduce Aven's services.Address and escalate customer complaints through the appropriate channels.Demonstrate professionalism, ensure privacy, and maintain meticulous attention to detail when handling sensitive information.QualificationsRequired: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/Real Estate Financing.Excellent verbal and written communication skills.Ability to quickly grasp new products and processes.Self-driven and adept at multitasking, thriving under pressure with minimal supervision.Strong attention to detail and commitment to follow-through.Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent experience.Preferred: Multilingual capabilities.Preferred: Experience in fintech, financial services, or regulated sectors.Work Schedule: US Hours (Pacific Standard Time)

About the Role d2b-1 is looking for a Mortgage Broker Assistant to join the team remotely in Manila, Metro Manila, Philippines. This position supports mortgage brokers by handling documentation, coordinating with clients, and helping keep the mortgage process on track from start to finish. What You Will Do Assist with preparing and organizing mortgage documentation Manage communications with clients to gather information and provide updates Help ensure each step of the mortgage process runs smoothly Who This Role Suits This position is well suited for those starting a career in the mortgage industry and interested in supporting clients and brokers through important financial decisions.

About the Role d2b-1 is looking for a Remote Loan Processor with a focus on mortgage and lending. This position is based remotely in Manila, Metro Manila, Philippines. What You Will Do Process loan applications from start to finish Verify borrower information for accuracy and completeness Ensure all steps meet lending regulations and compliance standards Support a smooth experience for clients through careful attention to detail and responsive service What Matters Here Strong attention to detail Commitment to delivering reliable customer service Understanding of mortgage and lending processes Ability to work independently in a remote setting

d2b-1 is looking for a Mortgage Broker Assistant to support its mortgage brokerage operations. This remote role is based in Metro Manila and connects with an Australia-focused team. Role overview The Mortgage Broker Assistant helps manage client inquiries, prepares loan documentation, and supports compliance with regulatory guidelines. The position is designed for those who enjoy working independently while staying connected to a collaborative team. Key responsibilities Assist mortgage brokers by handling client questions and requests Prepare and organize loan documents for review Help ensure all processes follow regulatory requirements What helps in this role Strong organizational skills Attention to detail Comfort working remotely and communicating with a distributed team

This is a remote position.Company Mission: Our mission is to revolutionize the capital landscape globally.About Eyt: Eyt has developed an innovative credit card supported by a cutting-edge asset-securing platform that allows us to provide significantly lower APRs to our users. Our team comprises seasoned professionals from renowned technology and finance firms including Microsoft, Google, Facebook, Nubank, Goldman Sachs, Square, Carta, and SoFi. With successful seed and Series A funding led by Max Levchin and Founders Fund, alongside participation from Sequoia and NYCA, we are at the forefront of financial technology.Our objective is to establish the first fully autonomous asset-securing process while delivering world-class risk models for underwriting and an exceptionally seamless consumer experience for credit card management.We seek meticulous, motivated, and insightful operations specialists eager to collaborate with a dynamic team focused on delivering innovative products and stellar customer service.Cultural Values:1. Thoughtful Rigor - We prioritize deep thinking and attention to detail.2. Minimalism - We embrace simplicity in design, code, and processes.3. Speed - We emphasize rapid execution and decisiveness, believing that speed enhances quality.Key Responsibilities:● Ensure the completeness and accuracy of security documents.● File security documents with relevant government agencies.● Verify client-provided documentation during account setup.● Aid in preparing and filing account closure documentation.● Support other departments with document requests and record management.

Join ISTA Solutions, a dynamic player in the outsourcing and offshoring industry, as we seek a skilled Claims Specialist to enhance our rapidly growing team. You will collaborate with dedicated professionals in an environment that values employee satisfaction and promotes a healthy work-life balance. At ISTA Solutions, we are committed to fostering a culture of long-term success and lifelong learning. We are excited to welcome a team-oriented individual ready to contribute to our mission!Key Responsibilities:Thoroughly review and analyze denied claims to identify root causes and determine appropriate follow-up actions.Resolve claims by addressing common denial reasons as well as unique and complex scenarios.Efficiently navigate various billing and payer portals to obtain claim information and handle corrections or appeals.Engage with insurance companies through phone and online systems to clarify denial details and provide updates on claim statuses.Prepare and submit appeals, corrected claims, or any necessary documentation.Maintain accurate records by tracking and documenting all actions taken on claims.Identify trends in denials and escalate recurring issues as needed.

About UsAt eyt, we are transforming the consumer credit landscape by leveraging innovative technology to significantly lower capital costs. Our flagship product is the most affordable credit card globally, secured by home equity. By utilizing various patented technologies, we have streamlined a traditionally lengthy process, reducing it from 4-6 weeks and substantial financial outlay to as quick as 15 minutes with no initial cost.Who We AreWe are a financially robust team, having raised over $250 million in equity funding, comprising industry leaders from technology giants like Square, Microsoft, and Facebook, as well as finance stalwarts from Discover, CapitalOne, and Goldman Sachs. Our esteemed investors include Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, and Caffeinated Capital.Our team is composed of experts who have successfully established:Innovative financial products (e.g., Square/CashApp, early CapitalOne credit cards)Cutting-edge consumer products (e.g., Internet.org, Xbox)Robust technology infrastructure (e.g., Visual Studio, Windows & Azure, design of C++ & C# languages)Advanced mathematics & science infrastructure (e.g., computational research at NASA’s JPL)We are passionate about making a difference by tackling significant challenges and developing solutions that serve as societal infrastructure. We firmly believe that by utilizing technology to reduce the cost of capital for consumers, we can profoundly influence lives positively.

d2b-1 is looking for a Loan Processor with expertise in Australian mortgages. This remote position is based in Metro Manila and centers on supporting clients through each stage of the mortgage process. Role overview The Loan Processor reviews mortgage applications, checks financial documents, and confirms all information meets regulatory standards. This work helps clients move closer to securing a home loan. Key responsibilities Review loan applications for completeness and accuracy Verify financial information provided by applicants Ensure compliance with Australian mortgage regulations What helps you succeed Strong attention to detail Commitment to providing reliable customer service Familiarity with the mortgage process in Australia

d2b-1 is looking for a Credit Analyst with experience in Australian mortgages. This is a fully remote position based in Metro Manila. Role overview The Credit Analyst will focus on reviewing financial data and evaluating creditworthiness for mortgage applications. This work supports lending decisions and helps maintain compliance with industry standards. Key responsibilities Analyze applicant financial information for Australian mortgage products Assess credit risk and provide recommendations to the lending team Support process improvements in mortgage evaluation Help ensure all activities align with relevant regulations Location This position is remote and open to candidates located in Metro Manila, Philippines.

d2b-1 is looking for a Credit Analyst with a focus on Australian mortgages. This position is fully remote and based in Metro Manila, supporting lending decisions for clients in the Australian market. Role overview The Credit Analyst will review credit data and financial statements to evaluate the creditworthiness of loan applicants. The work centers on Australian mortgage applications, requiring careful analysis and sound judgment. What you will do Analyze credit data and applicant financial statements Assess risk and suitability for mortgage lending in Australia Support informed lending decisions for the team Who succeeds in this role Detail-oriented and analytical thinkers Individuals with a strong interest in finance

d2b-1 is seeking a Loan Processor / Credit Analyst with experience in Australian mortgages. This remote role is based in Metro Manila and supports the company's financial services from a home office setting. Role overview This position focuses on evaluating loan applications and analyzing the creditworthiness of applicants. The work involves careful review of documentation and close attention to regulatory requirements specific to Australian mortgage products. Key responsibilities Assess loan applications for accuracy and completeness Analyze applicant credit profiles to determine eligibility Ensure all processes comply with relevant regulations Support smooth and timely loan transactions for clients Location and work setup This is a remote position open to candidates in Metro Manila, Philippines. The role allows for work from home while collaborating with the broader d2b-1 team.

Position: Mortgage Broker Assistant / Loan Packager (Focus on the Australian Market)Salary: PHP 70,000 - PHP 80,000Working Hours: Monday to Friday; 9:00 AM to 6:00 PM AESTHolidays: Recognized Australian HolidaysOVERVIEW:Step into a pivotal role as a Mortgage Broker Assistant and Loan Packager, where you will be the driving force behind our operations. You will take complete ownership of loan files from initiation to final settlement, overseeing a substantial pipeline that encompasses residential, commercial, and auto loans while assisting over 150 families annually. This role provides an excellent opportunity for mentorship from a senior broker, fosters a results-oriented remote work culture, and offers a clear pathway to becoming a broker yourself.KEY RESPONSIBILITIES:Oversee the complete end-to-end loan file process with minimal supervision, from application to settlement.Prepare compliant loan applications and facilitate the successful closure of deals.Conduct in-depth bank statement analyses, accurately identifying income, expenses, dishonours, gambling patterns, and essential living costs.Perform credit assessments, extract income data, and craft detailed loan proposals.Maintain and prepare crucial documentation, including Game Plan documents and AOLs.Verify and organize supporting documents in compliance with regulatory standards.Regularly update and maintain CRM records, ensuring accurate document management.Communicate effectively with clients, lenders, and third parties throughout the loan process.Coordinate post-settlement activities, including annual reviews and stakeholder communications.Issue and manage “Hello Book” documentation to support seamless client onboarding.Stay informed on lender policies, credit guidelines, and industry developments.Identify opportunities for process improvements to enhance operational efficiency.

d2b-1 is seeking a Senior Credit Manager with a strong background in Australian mortgage lending. This remote role is based in Metro Manila, Philippines. Role overview The Senior Credit Manager will play a key part in shaping credit strategies and improving lending processes. The focus is on applying deep knowledge of the Australian mortgage market to strengthen credit policies and support business goals. What you will do Develop and refine credit policies for Australian mortgage lending Work closely with a collaborative team to enhance lending procedures Apply expertise to drive credit strategy and decision-making Requirements Proven experience in Australian mortgage lending Strong understanding of credit policy and process development Ability to work effectively in a remote setting

Become an integral part of a dynamic team as a Technical Support Representative for a US Payroll Account based in Quezon City. In this role, you will be responsible for delivering exceptional service to our clients, utilizing your technical knowledge and outstanding customer service abilities.Key ResponsibilitiesProvide assistance to customers with inquiries regarding human capital management systems and services through various communication channels including phone, email, and chat.Efficiently diagnose and troubleshoot technical issues.Record and monitor customer interactions and technical problems within the system.Offer detailed guidance and solutions to enhance the user experience.Work closely with internal teams to ensure prompt resolution of issues.Maintain an in-depth understanding of company products and services to provide knowledgeable support.Meet and exceed performance targets focused on customer satisfaction and problem resolution.RequirementsMinimum of a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).At least 1 year of experience in handling an international voice account.Experience with human capital management tools such as Kronos or Workday is a plus.Experience in telecommunications or troubleshooting is advantageous.Fluency in both spoken and written English is required.Willingness to work fully on-site in Quezon City.Able to work on a shifting schedule.Availability to start as soon as possible.BenefitsFree Health Maintenance Organization (HMO) coverage.Night shift differential pay.Incentives for program performance.Opportunities for career growth (pioneering account).Please note that this position is contingent upon the final company or account assignment.

Join Our Dynamic Team at Freelancer.com Passionate about personal growth? We start each day with the question: How can I improve today? Innovators at heart? If you take initiative and want your ideas to make a real impact, we want you! Driven by data? Our decision-making is guided by one pivotal question: What does the data indicate? Champions of change? We aim to provide billions of jobs globally and empower individuals to transform their lives. Collaborative team players? At Freelancer, we function like a professional sports team, working together to innovate and achieve success. About Freelancer.comFreelancer.com, a thirteen-time Webby award-winning platform, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and 30 million projects across diverse fields such as web development, graphic design, marketing, and engineering. We are publicly traded on the Australian Securities Exchange under the ticker ASX:FLN and on OTCQX Best Market under FLNCF.Your Role and ImpactAs we work towards our mission of delivering one billion jobs worldwide, we are on the lookout for enthusiastic Customer Experience Specialists to elevate our service! In this role, you will: Deliver outstanding customer service via email and live chat. Investigate customer concerns and propose effective solutions. Translate complex information for both technical and non-technical audiences. Utilize various communication platforms to resolve issues. Collaborate regularly with our support and financial operations teams. Transform customer service interactions into opportunities for customer acquisition. Manage sensitive and escalated support issues with professionalism. Document inquiries, comments, and complaints accurately.

Join ISTA Solutions, a leading outsourcing and offshoring company, as a Case Management Specialist in our growing team! We are looking for a dedicated professional who values employee satisfaction and work-life balance. At ISTA Solutions, we foster a culture centered on long-term success and lifelong learning. If you are a team player ready to make a meaningful contribution, we want to hear from you!Key Responsibilities:Perform comprehensive assessments of patients' medical conditions and care needs to create tailored healthcare plans.Administer prescribed medications, treatments, and procedures while monitoring vital signs and assisting with various medical interventions.Accurately document patient records, including care provided, condition changes, and any incidents.Coordinate effectively with US insurance providers to ensure seamless patient care.

Role Overview Dialpad is looking for an Onboarding Specialist in Pasig City, Metro Manila, Philippines. This role focuses on helping new customers get started smoothly and confidently with Dialpad’s platform. What You Will Do Work directly with clients during their onboarding period Listen to customer needs and tailor guidance to each situation Offer clear instructions on how to use the Dialpad platform Support customers to ensure they are prepared and comfortable from their first day