Level 3 Production Support Engineer (Java, SQL, Linux)

This Level 3 Production Support Engineer role at Encora focuses on supporting complex Java-based applications in a hybrid work arrangement. The position requires three days per week onsite in Mexico City and calls for deep technical expertise in Java, SQL, Linux, and related technologies. Key Details Full-time position Hybrid: 3 days per week onsite in Mexic…

Level 2 Production Support Engineer (Java, SQL, Linux) at Encora Inc. is a hybrid role based in Mexico City. This full-time position requires at least 6 years of experience and on-site presence three days per week. Role overview This engineer acts as the escalation point for complex production issues, working closely with senior clients, internal teams, and engineering departments. The role focuses on troubleshooting, process automation, and enhancing platform reliability and performance. Participation in on-call rotations and incident response is required. What you will do Investigate and resolve technical issues escalated from the Marquee Helpdesk (L1). Mentor junior team members to support effective issue resolution. Contribute to the Site Reliability Engineering (SRE) strategy, optimizing for scalability and reliability. Automate manual processes to boost operational efficiency and reduce risk. Collaborate with cross-functional teams to address client concerns and technical challenges. Continuously improve processes and systems to enhance reliability. Suggest roadmap enhancements to improve the Marquee client experience. Create and maintain documentation, runbooks, and code snippets for clients and engineering teams. Requirements 6+ years of relevant experience. Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field. 3 to 5 years working with SDLC/DevOps on Linux platforms. Strong proficiency in Java or another object-oriented programming language, Linux, and SQL (at least one required). Experience with Linux scripting/development (Java, Python). Knowledge of Autosys/job scheduling (CRON, NIS), Apache, Tomcat, RDBMS (DB/MS-SQL/Oracle/Sybase), and cloud environments. Familiarity with SDLC methodologies, CVS, SVN, GIT, Maven, GITLAB, Docker, and Jenkins. Key skills and attributes Ability to code in Java and/or Python, debug API calls, and develop scripts for client needs. Basic understanding of UI and API integration. Strong presentation and communication skills, with empathy for clients and stakeholders. Proactive in addressing support issues and building automation for recurring problems. Job ID: 19964 Work mode: Hybrid (3 days per week in the Mexico City office)

Join Inetum as a Mid-Level Java Developer and be part of our innovative team in Mexico City. You will work on exciting projects that impact our clients' success. We are looking for a talented individual who is passionate about coding and eager to learn.

Join our dynamic team as a Java Developer where you will have the opportunity to work on innovative projects that shape the future of technology. As a mid-level developer, you will be responsible for designing, developing, and maintaining robust Java applications, collaborating closely with cross-functional teams, and ensuring the highest standards of code quality.

Join our dynamic team as a Mid-Level Java Developer at Inetum, where you will contribute to innovative software solutions that propel our clients into the future. You will be responsible for developing, testing, and maintaining high-quality applications using Java technologies. Collaborate with cross-functional teams to ensure seamless integration and functionality of software systems.

JOB DESCRIPTION – As a Production Engineer at NBCUniversal, you will play a crucial role in delivering top-notch support for live television productions, both scripted and unscripted. Your expertise will be essential in assisting the projects team with system enhancements, updates, and operational improvements.Key Responsibilities:Provide exceptional technical support and maintain a complex broadcast production environment featuring multiple studios and control rooms.Diagnose and resolve issues related to routing, audio, video, intercom, graphics, replay, ingest, and IP/streaming systems during live and recorded broadcasts.Assist in managing hybrid SDI/IP infrastructures, including SMPTE 2110 concepts, multicast, VLANs, and PTP, under the mentorship of senior engineers.Operate and monitor virtualized systems (VMware/Hyper-V) and cloud-enabled production workflows as needed.Utilize foundational scripting knowledge (Python, Bash, PowerShell) to aid in automation tasks, troubleshooting, and log analysis.Employ monitoring tools (DataMiner, Datadog, NewRelic, Op5, Grafana) to support system health checks and identify performance issues.Assist with contribution workflows including SRT, NDI, Dante/AES67, and other IP-based transport methods for remote and cloud productions.Provide basic support for field productions and temporary setups as necessary.Collaborate seamlessly with engineering, production, and IT teams across both local and remote operations (Mexico and Miami).Document SOPs, workflows, diagrams, inventory, and system configurations in accordance with NBCU O&T standards.Adhere to the best practices for technical security, including access control and network safety protocols.

Join ALTEN México as a Java Developer and become a vital member of our specialized engineering and technology solutions team. You will work on innovative projects across various industries, including Automotive, Energy, Aerospace, Banking, Telecommunications, and more.In this role, you will be responsible for developing, integrating, and modernizing software tools used for validation processes and automation.The position requires a strong technical proficiency in Java, backend architectures, integration with DLLs (JNI/JNA), automation of validation flows, communication between heterogeneous tools, and connecting with NI or dSPACE platforms. Additionally, you will ensure quality deliveries through best development practices, testing, documentation, and traceability in GitHub and Rally.

Join our dynamic team at inetum2 as a BI/Data Engineer, specializing in Level 2 Support. This is an exciting opportunity for individuals looking to leverage their data engineering skills in a supportive environment. You will be responsible for troubleshooting and resolving data-related issues, ensuring optimal performance of BI tools, and collaborating closely with cross-functional teams to deliver exceptional data solutions.

Join Inetum as a Java Developer and be part of an innovative team that is dedicated to delivering high-quality software solutions. In this role, you will work on exciting projects that challenge your skills and enable you to grow professionally. If you are passionate about coding and looking to make a significant impact, we want to hear from you!

At Lighthouse, we're on a mission to transform the commercial strategy within the hospitality sector. Our innovative platform simplifies data complexity, equipping businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to fully realize their revenue potential.Backed by $370 million in Series C funding and fueled by a relentless passion for growth, we've integrated five companies into our journey, surpassing $100 million in ARR in 2024. With over 850 team members across 35 countries and representing 34 nationalities, our diverse community is a source of strength.At Lighthouse, we are more than a workplace; we are a community committed to collaboration, fun, and a shared goal of revolutionizing the hospitality industry. Are you ready to join us and take part in this exciting venture? Your Responsibilities: #LI-RemoteAs a Product Support Specialist, you will serve as the face of Lighthouse for our clients. You will play a crucial role in creating positive experiences by building relationships and ensuring that customers derive maximum value from our products. In this position, you will advise and assist a diverse range of clients, aligning their business requirements with our solutions and enhancing their operations through Lighthouse's capabilities.Key Areas of Impact:Implement Lighthouse's integrated products while delivering outstanding end-user support.Address customer inquiries submitted via chat or email promptly and efficiently.Empower users to fully leverage Lighthouse products through attentive listening and understanding of their unique needs.Provide technical troubleshooting for client inquiries and requests, clearly communicating technical concepts to all stakeholders.Create and maintain supporting materials and user manuals that enhance the customer experience.Escalate complex technical issues and bugs to the Engineering team for timely resolution.Work collaboratively with internal teams to address inquiries and ensure a seamless customer journey.Utilize AI and automation tools to streamline troubleshooting, speed up response times, and offer personalized, data-driven support to users.About Our Team:Join our Customer Engagement team, the driving force behind our dedication to customer satisfaction! We are the friendly, strategic-minded, and committed representatives of Lighthouse, working tirelessly to ensure every customer interaction is exceptional.

Join Inetum2 as a Java Developer and be part of a dynamic team that is committed to delivering innovative software solutions. You will work with cutting-edge technologies and contribute to exciting projects that challenge your skills and foster professional growth.

¡Multiplica Talent te está buscando!Como una consultora líder en el ámbito digital, nos especializamos en conectar al mejor talento con las oportunidades laborales más destacadas del mercado.Con más de 25 años de experiencia en la identificación y reclutamiento de profesionales capacitados y creativos, servimos a empresas en LATAM, USA y Europa, facilitando el trabajo tanto presencial como remoto para nuestros talentos que están transformando el futuro de las organizaciones.Actualmente, estamos en la búsqueda de un Desarrollador SQL Junior que se una a nuestro dinámico equipo de tecnología.El candidato seleccionado será responsable de contribuir al desarrollo, mantenimiento y optimización de consultas y estructuras de bases de datos, asegurando una gestión adecuada y el aprovechamiento de la información en diversas áreas del negocio.Colaborará estrechamente con desarrolladores, analistas de datos y otros equipos tecnológicos, garantizando la integridad, disponibilidad y eficiencia de los datos.

Join the Shiji Group as a Level 1 POS Support Specialist, where you will be the first line of defense in providing exceptional technical support to our customers in the hospitality sector. You will assist clients with their point-of-sale systems, resolve issues, and ensure a smooth operational experience. This role is ideal for individuals looking to begin their career in technical support within a dynamic and global company.

Join ALTEN México as a Senior Java Developer and become an integral part of our specialized team focused on engineering and technology solutions. You will work on innovative projects across various industries including Automotive, Energy, Aerospace, Banking, Telecommunications, and more.In this role, you will be responsible for the development, integration, and modernization of software tools used in validation and automation processes.The position requires a strong technical proficiency in Java, backend architectures, integration with DLLs (JNI/JNA), automation of validation flows, communication between heterogeneous tools, and connection with NI or dSPACE platforms. You will also ensure the quality of deliverables by adhering to best practices in development, testing, documentation, and traceability using GitHub and Rally.

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Role overview The Product Advocate - Customer Support role at Apollo.io centers on supporting customers and ensuring they have a positive experience with the platform. This position is based in the Mexico City office and requires full English proficiency. What you will do Product Advocates use their in-depth understanding of Apollo.io’s features to assist users and answer questions. The role involves clear communication and a focus on customer satisfaction, helping users navigate the platform and resolve issues efficiently. Requirements Located in Mexico City Full proficiency in English Strong product knowledge and communication skills Work environment This is an in-office position in Mexico City. The team values individuals who can combine technical understanding with a customer-focused approach.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

Innovative Tech Leader:Join 3Pillar Global, a cutting-edge organization where your technical skills will reach new heights! As a senior software engineer, you will collaborate with industry pioneers, leading projects that transform urban landscapes, create new media solutions for enterprises, and foster advancements in healthcare. Our ambition is to revolutionize the tech industry, and your expertise will be pivotal in realizing this vision.In this role, you won't just write code; you'll design innovative solutions that redefine entire sectors. Embrace the opportunity to lead the future of technology with us.

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.