Technical Support Engineer, Application Performance

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

The Technology and Platform Services team at EcoVadis is at the forefront of designing and securing our platform, which is vital to our diverse offerings. We are committed to achieving scalability and fostering continuous improvement through innovation and collaboration. We are currently seeking multiple Web Application Support Specialists to provide essential technical assistance to both our customers and internal teams. This role is integral to EcoVadis' mission to enhance sustainable business practices across various organizations globally, joining an established international team dedicated to delivering high-quality support.Your responsibilities will include:Offering prompt assistance for issues raised by intensive users of EcoVadis tools, focusing primarily on complex web applications and APIs.Troubleshooting reported incidents, diagnosing bugs, and uncovering root causes.Providing clear instructions and detailed steps to replicate issues, aiding developers in understanding the problem and evaluating necessary corrective measures.Maintaining up-to-date knowledge of relevant product features to deliver accurate solutions to customer inquiries.Collaborating with end users, functional analysts, and developers to identify and resolve issues within EcoVadis’ custom web applications.Delivering top-notch support through both written and verbal communication across the organization.Ensuring thorough follow-up on reported cases to keep end users informed of status updates and potential actions.Monitoring logs and application downtimes to promptly respond to alerts and manage communications with impacted users.Handling confidential data with the utmost care to ensure data security and privacy.Reviewing technical and functional documentation and engaging with business users to clarify the intended functionality of applications.Guaranteeing the timely quality of fixes delivered.Providing training and support to end-users.Creating process documentation, training materials, and articles to explain complex technical concepts to non-technical audiences.Developing processes to address new types of requests from internal stakeholders.Keeping technical documentation and procedures current.Writing custom SQL scripts for data retrieval and modification during troubleshooting and reporting.Conducting preventive maintenance and root cause analysis of issues.Advocating for customer needs by relaying feedback to development and business analysis teams to foster product improvement.Participating in incident resolution to assist with issue management and user communication.Providing on-call support for urgent and complex issues.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Join Appian as a Technical Support Engineer and be a vital part of our dynamic team. In this role, you will leverage your technical expertise to assist customers in troubleshooting and resolving software-related issues. You will provide exceptional support, ensuring customer satisfaction and promoting the continued success of our solutions.

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Join ALTEN Mexico, a leading engineering firm specializing in innovative solutions for engineering, technology, and product development. We pride ourselves on delivering top-notch technical support to premier OEMs in the automotive sector, enhancing product development, quality assurance, diagnostics, and aftersales services.As a Field Technical Support Engineer, you will be instrumental in diagnosing and resolving intricate automotive issues, serving as a pivotal technical resource for challenging vehicle repair cases. This position demands a robust understanding of vehicle diagnostics, electrical systems, electronic systems, and electrified vehicles, along with the ability to independently analyze problems and drive continuous improvement in aftersales operations.Key ResponsibilitiesDeliver expert-level diagnostics to facilitate precise and timely vehicle repairs.Document and report technical issues detected in vehicles and diagnostic tools.Assess support cases regarding customer complaints, prior repairs, warranty history, and software status.Conduct technical investigations and follow-ups to bolster aftersales operations.Resolve complex or critical repair scenarios through thorough investigation and testing.Perform root cause analysis, documenting findings and corrective measures.Assist in vehicle fire and collision investigations as necessary.Spot opportunities for process improvement and suggest innovative technical solutions.Engage professionally with technical teams and stakeholders, representing the brand with technical authority.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

Join our dynamic team at Vonage as an API Support Engineer. In this role, you will be the go-to expert for resolving technical challenges and assisting clients in utilizing our API solutions effectively. Your strong problem-solving skills and technical acumen will be instrumental in ensuring customer satisfaction and optimizing their experience with our products.

Role overview Ebury is hiring a Technical Operations Engineer for its Mexico City office. This hybrid position requires four days onsite and one day remote each week. The role is part of the support engineering team, focusing on operational support throughout the company’s technology systems. Responsibilities Troubleshoot problems with applications, services, and infrastructure reported by users of Ebury’s internally built systems. Verify and document technical issues and bugs to keep tracking and escalation accurate. Manage incidents, communicate with stakeholders, and coordinate with development teams as needed. Work alongside Software Engineering to define support workflows and monitoring for new products and projects. Collaborate with trusted vendors to resolve service-related events. What Ebury offers Recognition and rewards for impact in a results-driven, growth-focused organization. Emphasis on excellence and high-quality work. Personal responsibility with the freedom to own tasks. An inclusive, collaborative culture that values diversity and supports all team members. Ongoing professional development through career mapping, regular performance reviews, and training. Location and work schedule This position is based in Mexico City. The hybrid work model includes four days in the office and one day working from home each week.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Join Deel as a Technical Support Specialist and be a pivotal part of our dynamic team! We are seeking an enthusiastic and skilled individual to provide exceptional technical support to our clients across the LATAM region. You will be responsible for diagnosing and resolving technical issues, ensuring client satisfaction, and contributing to the continuous improvement of our support processes.This role offers a fantastic opportunity to work with cutting-edge technology and collaborate with a passionate team dedicated to helping clients succeed.