About the job
As a Premium Store Advisor, you will play a pivotal role in creating a personalized and exceptional shopping experience for our customers in-store. Your goal is to embody the principles of our Cloud CX philosophy to deliver memorable moments and ensure a smooth, customer-focused operation.
Reporting directly to the Store Leader, you will elevate our retail environment by showcasing outstanding service with authenticity. Your contributions will help us maintain our high service standards, fostering brand loyalty and inspiring customers through movement.
Your Responsibilities
- Provide a tailored, exceptional customer experience aligned with our On Spirits and Cloud CX philosophy to create impactful interactions with our fans.
- Address customer inquiries and resolve issues effectively, ensuring a premium shopping experience.
- Assist with inventory management, including unpacking and organizing deliveries.
- Maintain a clean, organized, and safe workspace in accordance with Health & Safety standards.
- Support daily operational duties such as restocking shelves, refreshing displays, and managing product flow.
- Contribute innovative ideas for in-store events and community engagement to enhance customer interaction and store visibility.
- Team Spirit: Cultivate a collaborative and uplifting team atmosphere.
- Positive Spirit: Show unwavering dedication to exceptional customer service.
- Explorer Spirit: Embrace and implement new ideas to achieve store success.
- Athlete Spirit: Uphold the highest standards of integrity and professionalism in all actions.
