Senior Manager - Customer Strategy & Design

We are on the lookout for a highly skilled Senior Manager specializing in Customer Strategy and Design. In this pivotal role, you will collaborate closely with the Customer Leadership team to enhance and expand the Customer Strategy & Design Offering. Your responsibilities will encompass capability development, market expansion initiatives, strategic impleme…

Embark on a rewarding career with Deloitte Consulting’s Strategic Advisory team. Our interdisciplinary group operates across the continent, merging strategic insight with meticulous analysis to foster growth, mitigate risks, and elevate industry performance.We empower our clients to tackle intricate challenges and identify opportunities that generate value and competitive edge, while fostering organizational trust and resilience for the future.We seek exceptional talent to collaboratively develop dynamic Strategy & Business Design solutions that facilitate strategy-driven transformations. We assist clients in building, evolving, and safeguarding value across financial, economic, social, environmental, and cultural dimensions.Our specialists leverage profound insights into market dynamics, competitive landscapes, and the evolving trends across our continent to support client growth.Main Purpose of Job:As a Senior Strategy Consultant, you will be pivotal in defining project scopes and leading comprehensive analyses, managing projects from inception to completion, and ensuring delivery across a diverse client base. With the support and guidance of your team, you will take a leadership role in your projects, overseeing team efforts to produce deliverables and mentoring junior members.Significant experience in facilitation, data-driven methodologies, client relationship management, and business development is essential for your success in this role.Key Responsibilities:Client Delivery for Strategy EngagementsAssist the Engagement Manager in project delivery in your area of expertise.Facilitate cross-functional engagements with multiple stakeholders to evaluate opportunities and discuss potential interventions.Design and implement effective change management frameworks to garner commitment from various stakeholders.Execute initiatives effectively, whether leading strategy sessions, presenting findings, modeling business cases, building dashboards, optimizing processes, or researching global best practices.Employ lateral thinking to solve problems in unstructured environments where solutions may not be immediately apparent.Communicate any issues that may impact delivery quality or timelines to your manager.Identify opportunities for follow-on business and collaborate with management to secure new contracts.Support the development of client presentations and documentation.Proactively build business relationships that generate new opportunities.

Role overview The Strategy & Business Design team at Deloitte seeks a Senior Consultant based in Midrand. This position centers on developing and executing strategies that support clients in enhancing their business performance and achieving key objectives. What you will do Collaborate with teams from different disciplines to design and put business solutions into action. Apply subject matter expertise to projects that guide clients through strategic change. Assist clients in spotting areas for growth and operational improvement.

Role Overview Deloitte is hiring a Senior Consultant for the Strategy & Operations practice, focusing on Energy, Resources, and Industrials (ER&I). This position is based in Midrand. What You Will Do Lead project teams on client engagements within the ER&I sector Conduct detailed industry analysis to inform strategic decisions Develop practical recommendations that support client business growth About the Clients Work with leading organizations in the energy, resources, and industrials sectors. Projects involve shaping strategic initiatives and supporting clients through complex challenges.

Join Deloitte as a Strategy Manager in our Financial Services division, where you will lead transformative projects that shape the future of banking and insurance. Your expertise will help clients navigate complex challenges and develop innovative strategies to enhance performance and drive sustainable growth.

Join Deloitte as a Senior Manager in Audit Quality and Risk, where you will play a pivotal role in supporting our audit practice's System of Quality controls. You will be instrumental in the implementation and adherence to auditing standards, methodologies, and relevant regulations through various initiatives, including:Conducting internal inspections and engagement monitoring.Executing independent, risk-focused reviews of engagement files as part of our continuous monitoring program.Identifying instances of non-compliance with established methodologies and auditing standards.Developing high-performing teams by leading and supporting individuals to deliver exceptional client service.Utilizing your experience and research, alongside the ISA/Deloitte Methodology, to devise solutions for issues identified during internal inspections, and suggesting best practices for practitioners to rectify deficiencies.Engaging in constructive discussions, challenging senior engagement team members regarding audit risks and their approaches.Collaborating with engagement teams to resolve any arising issues.Providing valuable insights to enhance the quality audits performed by engagement teams and the broader audit practice.Performing causal factor analyses to uncover root causes of problems.Assessing and challenging remediation plans effectively.Supporting practitioners during external and regulatory inspections.Executing various monitoring functions across the audit practice, including independence and AWM monitoring.

Join Deloitte as a Senior Manager in our Controls Assurance team, where you will lead internal audits and ensure compliance with regulations and standards. Your expertise will guide organizations in identifying risks and enhancing controls for operational efficiency.

Join Deloitte as a Senior Manager specializing in Post Merger Integration (PMI) and Separation Services. In this pivotal role, you will lead complex integration and separation projects, ensuring seamless transitions and operational efficiencies for our clients. Your expertise will guide organizations through the intricacies of mergers and acquisitions, allowing them to realize value and achieve strategic objectives.Key Responsibilities:Oversee PMI and separation engagements, ensuring successful execution of project deliverables.Collaborate with cross-functional teams to align organizational goals and strategies.Provide strategic insights and recommendations based on thorough analysis and industry best practices.Develop and mentor junior team members, fostering a culture of continuous learning.

ikeja is seeking a Collections and Retentions Manager based in Midrand, Gauteng. This leadership position oversees all aspects of collections and customer retention, with a strong emphasis on revenue collection, customer loyalty, and upholding high operational standards. Commission is available and linked to how the team performs. Role overview The Collections and Retentions Manager directs a team responsible for achieving and exceeding collections and retention targets. The role requires full accountability for team results and day-to-day operations. Building a culture of responsibility, continuous improvement, and ownership is central to this position. What you will do Lead and motivate the Collections and Retentions team to meet targets, taking responsibility for outcomes. Coach and develop team members through regular feedback, one-on-one sessions, and structured growth plans. Support hiring, onboarding, and training as the team expands. Manage scheduling, attendance, and capacity planning to ensure smooth operations. Refine daily workflows, call strategies, and productivity metrics to improve results. Handle complex customer situations, including high-value collections and sensitive retention cases. Balance assertive collections with effective retention strategies. Review customer interactions and provide constructive feedback to improve quality and outcomes. Ensure compliance with standard operating procedures, service level agreements, company policies, and regulations. Prepare clear reports on team performance, trends, risks, and opportunities, and act on insights. Identify and implement process improvements to boost efficiency and effectiveness. Collaborate with Customer Engagement, Sales, and Operations to address non-payment and reduce customer churn. Requirements Extensive experience leading Collections or Retentions teams, preferably in a target-driven environment. Demonstrated ability to foster accountability and support team growth. Keen attention to detail and a results-oriented approach. Interest in supporting ikeja’s mission to improve connectivity in South Africa’s townships. Compensation This role offers commission potential based on team performance metrics.

ikeja is seeking a Field Team Manager - Operational Excellence based in Midrand, Gauteng. This role focuses on leading and improving field operations, overseeing the entire customer journey from ticket creation to completed visits. The position connects scheduling, planning, and field execution, ensuring strong coordination between departments and consistently high service standards. Role overview The Field Team Manager supervises both the Scheduling Department and Field Team Controllers (FTCs). Key responsibilities include managing customer communications, meeting service-level agreements (SLAs), and ensuring accurate planning and effective execution across all operational regions. Success in this role requires operational discipline, ownership, and a proactive approach to bridging gaps between planning and execution. What you will do Lead the Scheduling Department and FTCs, taking full responsibility for their performance. Oversee the customer journey from initial contact through visit completion, including scheduling, updates, and complaint resolution. Manage time, attendance, and capacity planning to support effective operations. Assign daily fieldwork with clear instructions and realistic routes before deployment. Monitor scheduling quality and address planning issues promptly. Hold FTCs accountable for executing daily plans and maintain strong communication with field teams. Drive SLA performance by identifying and resolving at-risk tickets quickly. Manage and grow a network of external contractors to meet changing operational needs. Assign tickets based on geography, priority, and operational requirements. Ensure administrative compliance with incident reports, inspections, attendance, and operational records. Audit documentation and communication practices to maintain quality standards. Stay aware of safety risks in all operational areas and make informed deployment decisions. Enforce adherence to standard operating procedures (SOPs) and professional communication standards. Provide leadership and performance management to build a culture of accountability within the team.

Job Purpose: To facilitate the effective delivery of SAP Finance services to our esteemed clients across various projects.Key Responsibilities:Assist the Delivery Manager in executing projects within your area of expertise, proactively identifying potential issues that could impact quality or timelines.Cultivate and sustain productive relationships with clients through regular communication to ensure expectations on deliverables are met and to uncover opportunities for further collaboration.Contribute to the creation of impactful client presentations, documentation, and ongoing enhancements to business processes.Propose innovative solutions to address challenges within your area of expertise, potentially improving service offerings to clients.Share your knowledge with team members, mentor junior staff, and ensure timely and high-quality delivery of work.Actively nurture business relationships that lead to new opportunities and support cross-selling initiatives.Commit to personal development and staying current in your specialized field.

Join Deloitte as a Senior Consultant specializing in Regulatory Compliance. In this role, you will leverage your expertise to guide clients through the complexities of regulatory frameworks and ensure adherence to financial regulations.

Role Overview TLT Appointing is hiring a Senior Engineer with a focus on Electrical and Instrumentation (EI) for its Midrand office. This position calls for deep technical knowledge in designing, developing, and improving electrical systems and instrumentation that comply with industry standards. Main Responsibilities Design and develop electrical and instrumentation solutions for various projects. Optimize existing systems to improve performance and reliability. Lead engineering projects from initial concept through to final delivery. Work closely with colleagues from different departments to achieve project goals. Ensure all deliverables meet quality and compliance requirements. What We Look For Strong background in electrical and instrumentation engineering. Proven ability to solve complex technical problems. Experience managing projects through all stages of development. Interest in driving innovation within engineering teams. Collaborative approach and effective communication skills. Location This role is based in Midrand.

Role overview The Senior Consultant - Risk Analytics position at Deloitte focuses on analyzing complex data to support client risk management. Based in Midrand, this role involves working with diverse data sets and developing strategies that help organizations strengthen their approach to risk. What you will do Examine large and varied data sets to identify key risk factors and trends Create and recommend strategies that align with clients’ risk mitigation objectives Collaborate with client teams to put practical risk management solutions into action Location This role is located in Midrand.

Join Deloitte as a Senior Consultant in our IT Audit division, where you will play a critical role in helping organizations navigate the complexities of technology and risk. You will be responsible for leading IT audit engagements, developing audit strategies, and ensuring compliance with regulations.Your expertise will guide clients in optimizing their IT processes, enhancing their security posture, and achieving their business objectives. Collaborate with cross-functional teams to deliver high-quality solutions that meet the unique needs of our clients.

Join Deloitte as an Assistant Manager or Manager in our Controls Assurance Internal Audit team, where you will play a pivotal role in enhancing the assurance processes for our clients. You will lead audit engagements, leveraging your expertise to assess and improve internal controls while working closely with cross-functional teams. Your contributions will help organizations navigate regulatory landscapes and foster a culture of risk awareness. This is an exciting opportunity to develop your skills in a dynamic environment and make a meaningful impact.

Role overview The Manager - Data Management & Governance Consulting at Deloitte leads client projects focused on building strong data governance frameworks. Based in Midrand, this role works to improve data quality, privacy, and compliance for a range of organizations. What you will do Lead teams delivering data management and governance solutions to clients Collaborate with stakeholders to understand business needs and shape effective data strategies Design and implement frameworks supporting data quality, privacy, and regulatory compliance Use expertise in data analytics and governance to provide clear, strategic guidance Support organizations in building a culture that values data-driven decision-making What sets this role apart This position blends hands-on leadership with technical depth. The Manager helps clients navigate complex data challenges and delivers practical solutions that drive business value.

Deloitte is hiring a Manager for its Financial Risk Analytics Consulting team in Midrand. This role leads a group of professionals who help clients solve complex financial challenges using analytics and risk management strategies. Role overview The Manager oversees delivery of financial risk analytics projects and takes responsibility for guiding the team from start to finish. Building and maintaining strong client relationships is a key part of the job. The position also involves developing insights from data analysis to support client decisions. Main responsibilities Oversee project delivery for financial risk analytics engagements Guide and mentor team members throughout project lifecycles Manage and strengthen client relationships Develop actionable insights using data analysis to support client decision-making Requirements Experience in financial risk management and analytics Strong leadership and project management skills Ability to translate complex data into practical recommendations Clear communication and relationship-building abilities This position suits someone motivated by financial analytics who wants to make a meaningful impact with Deloitte in Midrand.

Role overview Deloitte is seeking a Manager for the Energy, Resources & Industrials (ER&I) sector in Midrand. This role involves leading projects that help clients solve complex industry challenges and pursue sustainable growth. The Manager will guide teams in shaping strategies and delivering solutions tailored to the evolving needs of the energy, resources, and industrial sectors. What you will do Lead initiatives focused on industry transformation and innovation Work closely with team members to develop and implement strategic solutions Support clients in addressing sector-specific challenges Drive efforts that promote sustainable growth for clients

Join Deloitte as a SAP SuccessFactors Delivery Lead, where you will spearhead transformative projects that enhance HR processes and drive organizational success. As a key leader, you will collaborate with cross-functional teams to implement innovative solutions within the SAP SuccessFactors suite, ensuring alignment with best practices and client objectives. Your expertise will not only guide project delivery but also mentor team members, fostering a culture of continuous improvement and excellence.