Customer Success Specialist - Accounting

About UsAt Sibill, we are revolutionizing the financial operating system for SMEs and accountants. Currently, businesses and firms rely on fragmented and inefficient tools. We aim to change this: by integrating invoicing, payments, treasury, and accounting into a single modern platform, we provide time back to our users and create real value.We are ambitious…

Join Lexroom, a pioneer in legal AI that champions clarity, speed, and trust.In a remarkably short time, we have evolved from a visionary idea to a reliable platform embraced by thousands of legal professionals across Europe.Our mission is to transform legal processes into faster, clearer, and more reliable experiences, empowering lawyers, law firms, and companies to focus on what truly matters.As we continue to scale rapidly, we are supported by top-tier investors and a world-class team dedicated to precision, clarity, and impactful results.Today, Lexroom stands as a trusted partner, actively shaping the future of legal AI with discipline and purpose.Why Choose Lexroom?Set the Standard: Be part of a team defining the benchmark for legal AI in Europe.Collaborate with Excellence: Work alongside outstanding colleagues in a culture that prioritizes competence, curiosity, and ambition.Make a Meaningful Impact: Your contributions will directly affect how legal professionals work—more efficiently and effectively.At Lexroom, we focus on tangible outcomes: a trusted platform, a distinguished reputation, and a new standard for the legal industry.

About UsAt Sibill, we are revolutionizing the financial operating system for SMEs and accountants. In a world where businesses and firms rely on fragmented and ineffective tools, we are here to make a significant change. We integrate invoicing, payments, treasury, and accounting into one modern platform, saving time and delivering real value.We are ambitious, pragmatic, and efficient. We build rapidly and always aim for excellence.We are a rapidly growing company, backed by some of the top international investors, including Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and Creandum (Klarna, Spotify).This is just the beginning.If you want to create something that can transform the way 90% of companies in Italy operate, this is the right place for you.The RoleWe are looking for a Customer Success Specialist to help our clients maximize their use of Sibill.This is not a traditional support role; you will be responsible for the entire customer lifecycle, from onboarding to renewal. You will collaborate closely with product, tech, and sales teams, focusing on customer satisfaction and enhancing their value over time through upselling and cross-selling activities.Your ResponsibilitiesLead the onboarding process for new clients, configuring the platform, including accounting and financial settings. Your goal is to train clients to become “power users” of Sibill.Build and maintain strong, long-lasting relationships with clients through regular check-ins.Identify upselling and cross-selling opportunities.Gather and share client feedback with product and tech teams.Monitor client KPIs and performance, preparing dashboards and analyses to guide decision-making and priorities. We are data and results-driven.Contribute to defining scalable Customer Success processes by sharing best practices and continuously improving team workflows.You are the right fit ifYou have 2+ years of experience in similar roles such as Customer Success or Account Manager.You are passionate about helping clients succeed and have a strong service orientation.You possess excellent communication and interpersonal skills.You are proactive, detail-oriented, and able to manage multiple projects simultaneously.

Role overview Docebo Inc. seeks a Customer Success Manager to join the team in Milan, Italy. The position centers on developing strong partnerships with customers and supporting their success with Docebo’s learning platform. Responsibilities Guide new clients through the onboarding process and platform setup Deliver training on platform features and share best practices Provide ongoing support to resolve questions and challenges as they arise Work to boost user engagement and maintain high levels of customer satisfaction

At AlfaDocs, we are committed to revolutionizing the healthcare sector. Our advanced software platform simplifies the day-to-day operations of medical practices while enhancing patient relationships. With our robust, cloud-based solution, healthcare professionals can dedicate more time to patient care rather than administrative tasks.We take pride in our dedication to delivering high-performance solutions within a collaborative and respectful workspace where every contribution is valued. Our team shares a profound commitment to making a significant impact on the healthcare industry, creating an environment where both our workforce and our customers can flourish.As a premier provider of Practice Management and Patient Engagement solutions, we are on the lookout for a Customer Success Account Manager (all genders) to join our expanding Customer Success Team.In this role, you will be responsible for managing, retaining, and growing customer accounts. Your primary objective will be to maximize customer value derived from our platform while driving upselling, cross-selling, and contract renewals, thereby directly contributing to our Monthly Recurring Revenue (MRR) growth.You will report directly to your Team Lead and actively engage in all departmental and cross-departmental initiatives.Your Responsibilities Foster a proactive and consultative relationship grounded in trust and results. Gain a thorough understanding of the workflows within medical practices to provide customized solutions. Identify opportunities to expand contracts (e.g., new locations, new services). Initiate outbound call campaigns focused on key features like Electronic Signature, Automated Communications, and Patient CRM. Facilitate upgrades and incorporate additional modules. Strategically manage contract renewals, anticipating challenges and proposing win-win solutions. Lead negotiations on pricing, terms, and conditions. Collaborate with Onboarding Specialists, Customer Success Managers, and Product teams to enhance product adoption. QualificationsMinimum of 2 years' experience in sales or customer-facing roles, emphasizing upselling.Exceptional negotiation capabilities.Proficient in computer applications with a quick adaptability to new software.High technical aptitude: ability to comprehend and articulate even complex platform features.Analytical skills to evaluate usage data and create actionable plans.Time and priority management skills across a diverse customer portfolio.Native Italian speaker with proficiency in English.Prior experience in SaaS is advantageous.Experience in SaaS companies and/or Health Organizations is a bonus. Administrative Info: Contract: Every Alfa begins their journey with a 1-year fixed-term contract.

Join Treatwell as a Customer Success Specialist (CX) and play a crucial role in enhancing the customer experience for our valued clients. As a part of our dedicated team, you will ensure that every customer interaction is positive and productive, driving satisfaction and loyalty.

About the Role radiuslimited is looking for a Customer Success Specialist based in Milan. This position focuses on supporting clients and making sure they get the most from our products and services. The role involves regular collaboration with sales and account management teams to build and maintain strong customer relationships. What You Will Do Provide responsive service and support to clients Work alongside sales and account management to address customer needs Help customers achieve their goals using our solutions Location This role is based in Milan.

Customer Success Training Specialist - Protected Categories L.68/99Join Treatwell in revolutionizing the beauty industry! We are on the lookout for a dedicated Customer Success Specialist to engage our clients during their initial months with Treatwell.Your mission will be to provide exceptional support to new partners, guiding them through the seamless use of our SaaS platform, TreatwellPro, and ensuring their onboarding experience is flawless.It will be your responsibility to empower them to fully utilize TreatwellPro's features, fostering their independence while highlighting the software's value and importance for their business.Key Responsibilities:Oversee the onboarding process for new partners, training them on the management software.Educate clients on utilizing the tools we provide to digitize their business.Engage our partners, ensuring they understand all the advantages of our product and integrate it into their operations.Maintain constant communication with new partner salons, addressing inquiries and various issues.Collaborate with the sales team to guarantee the best possible experience for partners.Must belong to the Protected Categories under Law 68/99About You:Experience in a related role, preferably within the digital sector.Adept at engaging clients and conveying the benefits of digitization and SaaS.Skilled in asking the right questions to ensure partners comprehend the training and can effectively use our software.Ability to interpret and translate client requests, helping them achieve optimal results through our product.Excellent communication skills, capable of building relationships with both partners and colleagues.A collaborative team player who cares about both individual and team success.About TreatwellWho are we?We are a collective of over 800 passionate talents across Europe.The smartest software for salons, connected to the leading marketplace in Europe.More than 55,000 partner salons.Operating in 13 countries.Facilitating 23.5 million appointments annually.And the best is yet to come.If you’re excited about transforming the beauty industry, this is your place. Join us and become a part of our team!What We Offer:Initial fixed-term contract with a salary commensurate with experience.Monthly voucher of €40 for use on the Treatwell App.Performance-based monthly bonus.Access to a psychological wellness platform.40% discount on Italo Treno and other company conventions.

Armis, the leader in cyber exposure management and security, safeguards the entire attack surface while effectively managing an organization’s cyber risk exposure in real-time. In a swiftly changing, perimeter-less landscape, Armis ensures that organizations consistently see, protect, and manage all vital assets—from the ground to the cloud. We are trusted by Fortune 100, 200, and 500 companies, alongside national governments and local entities, to maintain the integrity and safety of critical infrastructure, economies, and societal frameworks around the clock.Headquartered in California, Armis is a privately-held company committed to innovation and excellence.We are actively seeking a Technical Customer Success Manager (T.CSM) (German Speaking) to join our expanding Customer Success Team. This vital role will assist our esteemed customers in achieving their strategic objectives and maximizing the value derived from their investment in the Armis Platform. Key responsibilities include aligning new use cases with CISO goals and identifying growth opportunities by communicating our latest innovations, capabilities, and products, ensuring they align with our clients' business objectives. Furthermore, the T.CSM will facilitate the successful adoption and operationalization of the Armis platform, ensuring maximum value realization at all organizational levels, thus requiring hands-on technical delivery and configuration of the platform. Acting as the business liaison between customers and various cross-functional teams within Armis—including our Executive team, Product Management, Engineering, Sales, Training, and Enablement—the T.CSM plays a crucial role in our customers' success.

Role overview PlanRadar is looking for a Customer Success Manager to join the Milan office. This full-time position centers on supporting customers as they use PlanRadar’s software. The main focus is to help clients reach their goals, develop strong working relationships, and ensure they get the most from the platform. What you will do Guide new clients through onboarding and help them get started with PlanRadar’s tools Lead training sessions so customers can use the platform confidently Maintain ongoing relationships to encourage customer satisfaction and loyalty Gather and share client feedback to inform product and service improvements Identify and suggest additional features that match client needs Location This role is based in Milan, Italy.

Join our dynamic team at Agicap as a Customer Success Operations Intern in the Professional Services department. This internship presents a unique opportunity to gain hands-on experience in enhancing customer success strategies, data analysis, and operational support. You will be collaborating closely with our experienced team to ensure that our customers receive the best service and support possible.As a part of your role, you will assist in collecting and analyzing customer feedback, optimizing processes, and contributing to various projects aimed at improving customer satisfaction. This internship is ideal for individuals looking to develop their skills in a fast-paced environment.

About UsIdeals is a leading global B2B SaaS company celebrated for being the most highly rated and customer-centric brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower organizations to navigate high-stakes processes and make critical decisions with increased efficiency and reduced stress.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration, facilitating due diligence, fundraising, corporate reporting, licensing, clinical trials, and various complex transactions.Ideals Board: A collaborative platform designed for board and leadership teams to enhance decision-making processes with speed, safety, and compliance.

Join our dynamic finance team as an Accounting & Consolidation Specialist at Cedacri, where you will play a crucial role in managing the financial consolidation process. Your contributions will ensure the accuracy and timeliness of consolidated financial statements while supporting the general ledger, preparing periodic financial reports, and analyzing data to uncover opportunities for business improvement. You will also ensure compliance with international accounting standards and collaborate with cross-functional teams in budgeting and forecasting. This is an opportunity to thrive in an innovative environment with room for growth and development.

Join Lexroom.ai, a leader in legal AI, where our mission is to provide clarity, speed, and reliability for legal professionals.From a fledgling idea, we have rapidly evolved into a trusted platform embraced by thousands of legal experts across Europe.Our objective is to streamline legal processes, enhancing efficiency and trust, allowing legal practitioners, firms, and corporations to concentrate on what truly matters.As we expand, our top-tier investors and exceptional team remain dedicated to rigor, clarity, and meaningful impact.Lexroom is not just a tool; we are a reliable partner in shaping the future of legal AI with purpose and discipline.Why Choose Lexroom.ai?Set the Standard: Join a team that is defining the benchmark for legal AI in Europe.Collaborate with Top Talent: Work alongside outstanding professionals in an environment that fosters competence, curiosity, and ambition.Make a Real Impact: Your contributions will significantly enhance the operational efficiency of legal professionals.At Lexroom.ai, we prioritize substance over buzzwords; you'll be instrumental in creating a trustworthy platform, a solid reputation, and a new standard in the legal sector.

About Sibill Sibill is building a unified financial platform for SMEs and accountants. Many businesses still rely on disconnected tools for billing, payments, treasury, and accounting. Sibill brings these functions together in one modern system to save time and deliver real value. The company is ambitious, pragmatic, and focused on quality. Backed by international investors including Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and Creandum (Klarna, Spotify), Sibill is growing quickly. This is an early-stage team with big plans to reshape how 90% of Italian companies handle their finances. Role Overview The Customer Support Specialist serves as the main point of contact for Sibill’s customers in Milan. This role goes beyond basic ticket management. It combines support, analysis, and collaboration with Customer Success, Product, and Engineering teams. The goal: ensure every customer’s daily experience on the platform is smooth, and that customer feedback shapes product and process improvements. What You Will Do Deliver high-quality support through chat, phone, and email Analyze and resolve customer issues quickly and accurately Manage incoming tickets, setting priorities and escalating when needed Spot recurring issues and suggest ways to improve the product and internal processes Work closely with Customer Success, Product, and Engineering to optimize support operations Help create and update both internal and external knowledge bases What Sets You Apart This role is a strong match for someone who is proactive, enjoys solving problems, and thrives when things move quickly.

About Us:At ion, we are a vibrant community of visionary innovators committed to delivering cutting-edge software and consultancy services to a diverse array of clients, including financial institutions, trading firms, central banks, governments, and corporations across the globe. Our mission is to transform the way people work by offering advanced workflow and process automation tools, along with real-time data and business intelligence that empower better decision-making.With over 13,000 employees in more than 80 offices worldwide, we proudly serve over 4,800 clients, making us a leader in our field.We are seeking dedicated professionals to join Cedacri’s Finance team as an Accounts Payable Specialist. The successful candidate will thrive in a dynamic and innovative environment while collaborating with cross-functional teams to meet our business objectives.Learn more about us at iongroup.com. Your Role:Key Responsibilities:• Accurately process and verify incoming invoices, ensuring compliance with internal policies and applicable tax regulations.• Reconcile vendor statements and promptly resolve discrepancies.• Assist in month-end and year-end closing activities related to accounts payable.• Collaborate effectively with internal departments (such as Procurement, Treasury, and Accounting) to ensure seamless operations.• Support audits by preparing and providing necessary documentation and explanations related to payables.• Contribute to the enhancement of AP processes and ERP system functionalities.• Assist in the administrative management of purchase orders.Additional Duties:You may be asked to support various finance-related tasks as your role evolves.Qualifications:• Master’s degree in Accounting and Finance (with distinction).• 2–4 years of relevant experience in Accounts Payable or general accounting.• Proficient in ERP systems (SAP preferred).• Strong understanding of Italian and international accounting principles and VAT regulations.• Advanced proficiency in Microsoft Excel and other Office applications.• Exceptional attention to detail, accuracy, and the ability to manage multiple priorities.• Excellent communication skills with a collaborative mindset.• Fluency in Italian and a good command of English.• Willingness to travel weekly to our location in Emilia-Romagna.What We Offer:A permanent employment contract with a competitive salary and benefits.

Join Contentsquare as a Strategic Enterprise Success Manager where you will play a pivotal role in driving customer success and satisfaction for our enterprise clients. As a French speaker, you will engage with clients in their native language, ensuring they maximize the value of our digital analytics solutions. Your expertise will empower businesses to enhance their online performance and customer experience.

Join Our Team:At ion, we are a collective of forward-thinking innovators committed to delivering cutting-edge software and consulting services to financial institutions, trading firms, central banks, governments, and global corporations. Our mission is to revolutionize workplace efficiency through process automation and real-time data insights, empowering our clients to make informed decisions. With over 13,000 employees across 80+ global offices, we proudly serve more than 4,800 customers worldwide.We are actively seeking skilled individuals to join Cedacri’s Finance team as an Accounts Receivable Specialist. In this role, you will thrive in a dynamic environment, collaborating with diverse teams to enhance financial performance and support strategic business initiatives.Your Responsibilities:Key Duties Include:• Manage the full accounts receivable cycle, ensuring timely and accurate processing of transactions.• Drive process improvements and maintain compliance with financial regulations to enhance efficiency and cost-effectiveness.• Collaborate with departments such as Sales, Treasury, Procurement, and HR to integrate financial operations across the organization.• Prepare for audits and ensure adherence to compliance standards in all financial practices.• Participate in the implementation of innovative accounting software and ERP systems to optimize financial processes.Qualifications and Skills:• Master’s degree in Accounting, Finance, or a related field with honors.• A minimum of 3 to 5 years of relevant experience in Accounting & Finance, particularly in managing the Receivables Cycle.• Proficient in both Italian and English, with strong communication skills.• Excellent analytical skills with a keen attention to detail.• Familiarity with accounting software and ERP systems.

At AlfaDocs, we are dedicated to revolutionizing healthcare. Our innovative software platform simplifies practice management and enhances patient relationships for medical professionals and patients alike. By offering a comprehensive, cloud-based solution, we empower healthcare providers to prioritize patient care over administrative tasks.We are committed to delivering high-performance solutions and nurturing a collaborative environment where every team member's contributions are recognized and valued. Our shared passion drives us to create a lasting impact on the healthcare sector, fostering success for both our team and our clients.As a Customer Success Specialist, your main objective will be to ensure that every customer extracts maximum value from the AlfaDocs platform, directly contributing to Monthly Recurring Revenue (MRR) growth through upselling and contract renewals. This position serves as a crucial link between Onboarding and Upselling, acting as a key contact point for customers during their engagement and reactivation phases. You will engage with both active and dormant accounts, proactively enhancing product adoption, customer satisfaction, and overall platform usage.Your ResponsibilitiesOversee a portfolio of existing customers to enhance retention and maximize their utilization of the AlfaDocs platform.Re-engage inactive clients (

Join dandy as a Clinical Support Trainer & Customer Experience Specialist in Milan, where you will play a vital role in enhancing our clinical training programs and improving customer interactions. In this position, you will lead training sessions, support clinical teams, and ensure a seamless experience for our clients. Your expertise will directly contribute to our mission of delivering exceptional healthcare services.