Communications and Engagement Specialist

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Role Overview and Impact Xero Limited is hiring a Customer Experience Specialist - Accounting for its Milton Keynes office (100 Avebury). This role centers on supporting small business owners, bookkeepers, and accountants as they use Xero’s platform. Specialists act as trusted advisors, helping customers make the most of Xero’s features and resolving questions through multiple channels. The work has a direct impact on the success of the business community by providing essential tools and guidance. Resilience and empathy are essential in this position. Specialists turn complex challenges into clear, actionable solutions, ensuring every customer receives attentive and effective service. Team Collaboration The Customer Experience team at Xero works together to deliver strong support and drive positive outcomes like product activation and customer retention. Team members share a growth mindset, continuously learning and adapting as the company’s strategy and technology evolve. What You Will Do Support customers through both reactive assistance and proactive outreach, encouraging full use of Xero’s features. Use modern tools and technologies, including Generative AI, to improve the customer experience. Document interactions accurately using case management platforms such as Salesforce. Apply accounting knowledge to answer questions from users at all experience levels. Work Environment and Schedule Open shifts for Customer Experience Specialists include: Monday to Friday, 11:30 AM - 8:00 PM Tuesday to Saturday, 11:30 AM - 8:00 PM Sunday to Thursday, 11:30 AM - 8:00 PM The anticipated start date for this role is May 26, 2026. Qualifications Background in accounting or bookkeeping, gained through education or hands-on experience. Strong written and verbal communication skills, with a focus on engaging customers. Proactive problem-solver who enjoys helping others succeed.

Role Overview Portman Dental Care in Milton Keynes is looking for an Endodontist Specialist or Dentist with Special Interest (DWSI) to join the team. This part-time position suits an associate eager to deepen their endodontic skills while providing excellent dental care. What You Will Do Deliver endodontic treatments to a high clinical standard Work closely with a team focused on patient satisfaction Contribute to a practice that values clinical quality and ongoing improvement Practice Environment Work alongside experienced colleagues in a modern setting. The practice supports professional growth and encourages collaboration among clinicians.

Xero Limited is seeking a Customer Experience Specialist - Accounting to join the team at the Milton Keynes office (100 Avebury). This position centers on supporting small business owners, bookkeepers, and accountants as they navigate Xero’s platform. Specialists respond to questions, clarify complex topics, and help customers get the most from their software experience. Role overview Day-to-day, this role involves guiding customers through both reactive support and proactive outreach. The aim is to resolve issues efficiently and make accounting concepts accessible, whether the customer is new to Xero or an experienced professional. Each interaction shapes the customer’s impression of Xero, so resilience and empathy are essential. Turning challenges into practical solutions is a key part of the work. Collaboration and team culture The Customer Experience team works closely to deliver consistent, high-quality service. Team members focus on positive outcomes, such as customer activation and retention, and are encouraged to keep learning as Xero’s products and strategies develop. Main responsibilities Provide support and guidance to customers, both reactively and through proactive outreach, to encourage product adoption. Use tools and technologies, including Generative AI, to enhance service delivery. Document customer cases accurately in systems such as Salesforce for seamless service. Apply accounting knowledge to address questions from users at various experience levels. Work schedule The position offers several shift options: Monday through Friday, 11:30 AM - 8:00 PM Tuesday through Saturday, 11:30 AM - 8:00 PM Sunday through Thursday, 11:30 AM - 8:00 PM The expected start date is June 22, 2026. Requirements Background in accounting or bookkeeping, gained through study or work experience. Clear and effective written and verbal communication skills with a strong customer focus. Ability to solve problems and stay comfortable in a busy environment. Proactive approach and willingness to adopt new tools and processes.

Are you a dynamic B2B sales professional with bilingual capabilities? Join our team at Unique Employment Services Ltd, where you will play a crucial role in driving our sales initiatives across diverse markets. We are looking for an individual who is passionate about sales, has excellent communication skills, and thrives in a collaborative environment.

Role overview The Customer Experience Specialist at Xero serves as a primary contact for customers ranging from newcomers to seasoned professionals. The focus is on providing thoughtful support and clear guidance, especially with accounting and bookkeeping questions. Empathy and attentive listening are essential in every interaction, with the goal of achieving high customer satisfaction across multiple communication channels. Daily responsibilities include managing customer inquiries from start to finish, maintaining accurate records in the case management system (such as Salesforce), escalating more complex issues when needed, and keeping customers informed throughout the process. Consistently meeting quality and productivity targets is a key part of the job, along with upholding a high standard of service in every interaction. Team collaboration The Customer Experience (CX) team works together to support Xero’s global community, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive assistance, aiming to demonstrate the value Xero brings to each customer. Support is available 24/7 across several channels. Key focus areas Delivering strong support via phone, email, and chat Proactively helping customers get the most out of Xero Making outbound calls to address and resolve customer needs Keeping up with product updates and logging case details accurately Work schedule options Several shift patterns are available for this position: Monday through Friday, 11:30 AM – 8:00 PM Tuesday through Saturday, 11:30 AM – 8:00 PM Sunday through Thursday, 11:30 AM – 8:00 PM The expected start date for this role is June 22, 2026.

Be a Part of the Future of Private Dentistry at Zental! Zental is a premier, fully private dental group acclaimed for its Outstanding CQC rating and an impressive 87% score in the latest Great Place to Work survey. Our practices offer a serene, modern environment that resembles a spa, allowing you to concentrate on what truly matters: providing exceptional patient care. We hand-pick our teams for their warmth, expertise, and genuine compassion. At Zental, you will feel supported, motivated, and proud of your contributions. This is a unique opportunity to join an advanced private dental setting and collaborate with some of the UK’s leading clinicians. Guided by our principles of CALM: Community, Authenticity, Leadership, Mindfulness; Zental fosters a culture where kindness, excellence, and integrity enhance every patient interaction. Your Daily Responsibilities Will Include: Caring for patients in a serene, aesthetically designed setting Providing high-quality dental services with ample time and resources to excel Collaborating with a diverse team of specialists, therapists, and nursing staff Utilizing cutting-edge digital workflows and premium materials Accessing our dedicated in-house laboratory for bespoke, high-quality lab work Receiving support from experienced Treatment Coordinators and an outstanding practice team Building meaningful, long-lasting relationships with patients based on empathy and trust Being backed by a leadership team that truly understands the needs of clinicians How You Can Flourish at Zental: We seek more than just technical proficiency. We value clinical maturity, emotional intelligence, and integrity. Essential Qualifications: GDC registered with demonstrable experience in UK private dentistry Proficient in managing both straightforward and complex cases with sound clinical judgment A calm and reassuring demeanor, especially with anxious or high-expectation patients Exceptional communication skills and a commitment to ongoing professional development

As a Customer Service Specialist at abound, you will play a vital role in ensuring our customers have the best experience possible. You will be responsible for responding to customer inquiries, resolving issues, and providing product information. Your exceptional communication skills and ability to empathize with customers will help us maintain high satisfaction levels.