Technical Support Analyst - Night Shift

Join our dynamic team at resonate-tech as a Technical Support Analyst during the night shift. This remote position allows you to work from the comfort of your home while providing essential support to our clients. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction.

Join our dynamic team at Imperative People as a Data Analyst / Support Analyst! We are seeking a detail-oriented individual with a strong background in SQL and Excel to help us analyze and interpret data effectively. In this role, you will be responsible for delivering insights that drive informed decision-making and enhance operational efficiency.

Join Imperative People as a Data Analyst / Web Support Analyst and leverage your expertise in SQL and Excel to drive data-driven decision making. In this role, you will analyze data sets, provide insights, and support web-related initiatives across the organization.

WSH Group is seeking a Night Chef to join the team in Milton Keynes. This role centers on preparing and presenting dishes during overnight hours, with a focus on using fresh ingredients in a busy kitchen. Key responsibilities Prepare and plate dishes to a consistent, high standard Maintain quality and flavor in every meal served Collaborate with colleagues in an active kitchen setting What we look for Background or strong interest in culinary arts Comfortable working overnight shifts Commitment to quality and consistency in food preparation Openness to learning and developing within WSH Group

Join a global leader that partners with renowned brands! We are seeking a dedicated Junior IT Support Technician to become a vital part of our established team based in Milton Keynes.The primary responsibility of the IT Support Technician is to deliver exceptional first-line support to our internal staff while ensuring top-notch customer service.This role offers a unique opportunity to work with a diverse range of technologies and systems, providing an engaging environment for professional growth and skill development.You will be responsible for maintaining high standards of service delivery, responding promptly to incoming support calls, performing on-site troubleshooting, and providing comprehensive issue resolution.Additionally, you will manage hardware and software upgrades with minimal disruption to users, and ensure that all issues are addressed thoroughly from start to finish.

Role overview Allica Bank seeks a Fraud Analyst to strengthen protections for both customers and the bank. This position is based in the Milton Keynes office and centers on identifying fraud risks and reinforcing safeguards against suspicious activity. Key responsibilities Review transaction patterns to detect possible fraudulent behavior Investigate alerts and follow up on any suspicious activity Create and refine strategies to lower the risk of fraud Enhance the bank’s fraud detection methods and processes Requirements Strong analytical abilities Keen attention to detail A mindset geared toward investigation

Join Vivacity Labs as a Manufacturing Support Technician, where you will play a vital role in enhancing our manufacturing processes and ensuring product quality. This position requires a hands-on approach to problem-solving and a proactive attitude in maintaining efficiency across the production line.

Allica Bank seeks a CDD Analyst to help uphold compliance with regulatory standards. This role is based at the Milton Keynes office and centers on ensuring that customer due diligence processes meet required guidelines. What you will do Carry out customer due diligence checks to verify identities and assess risk. Work to improve the onboarding and review experience for customers, supporting smoother processes. Share findings and insights with colleagues to support informed decision-making across teams. Location This position is located at Allica Bank's Milton Keynes office.

Job Overview:We are seeking a skilled Test Analyst to join our dynamic team at Blackapple Solutions Ltd. You will leverage your advanced expertise in using the Selenium automation tool, contribute to the creation of testing frameworks, and apply Agile Testing Methodology in a collaborative environment.Key Responsibilities:Utilize Selenium automation tools to design and implement comprehensive testing frameworks.Apply your knowledge of Mortgages to enhance testing processes.Collaborate closely with project and development teams in an Agile project setup.Demonstrate strong communication skills to facilitate team interactions.Create both automated and manual test scripts to ensure software quality.Contribute to the development of the Test Strategy, IST Plan, UAT Plan, and Test Completion Reports.Provide training on testing tools to team members as required.Review user stories to ensure alignment with design documentation.Execute tests (both manual and automated) and track incidents throughout the testing phases.Assist in scheduling testing activities and coordinating resources across all testing stages.

We are seeking a talented OSS BSS Business Analyst to join our dynamic team for a long-term contract based in Milton Keynes. This role is essential for identifying and documenting detailed business requirements for transformative projects, collaborating with both internal and external stakeholders.Key Responsibilities:Develop comprehensive requirements specifications to facilitate the implementation of new methodologies.Engage with stakeholders and subject matter experts to gather and analyze business requirements.Document current processes and workflows to enhance operational efficiency.Assess the impact of new requirements on business processes and design the necessary changes.Contribute to the formulation of business change plans and benefits profiles.Assist in creating high-level project plans, identifying, assessing, and escalating project risks and issues.Maintain a library of functional documentation related to key processes and services.

Join our dedicated team at Home Instead Care as a Care Assistant, where you will play a pivotal role in enhancing the quality of life for our clients. We are currently seeking compassionate individuals to provide personalized support and assistance in Milton Keynes. Your role will involve offering companionship, helping with daily activities, and ensuring the dignity and comfort of our clients.We offer flexibility in shift patterns, with options available from 7 am to 2 pm or 6 pm to 10 pm. This is a fantastic opportunity to make a real difference in someone's life while working in a supportive and rewarding environment.

As a Customer Service Specialist at abound, you will play a vital role in ensuring our customers have the best experience possible. You will be responsible for responding to customer inquiries, resolving issues, and providing product information. Your exceptional communication skills and ability to empathize with customers will help us maintain high satisfaction levels.

Role Overview and Impact Xero Limited is hiring a Customer Experience Specialist - Accounting for its Milton Keynes office (100 Avebury). This role centers on supporting small business owners, bookkeepers, and accountants as they use Xero’s platform. Specialists act as trusted advisors, helping customers make the most of Xero’s features and resolving questions through multiple channels. The work has a direct impact on the success of the business community by providing essential tools and guidance. Resilience and empathy are essential in this position. Specialists turn complex challenges into clear, actionable solutions, ensuring every customer receives attentive and effective service. Team Collaboration The Customer Experience team at Xero works together to deliver strong support and drive positive outcomes like product activation and customer retention. Team members share a growth mindset, continuously learning and adapting as the company’s strategy and technology evolve. What You Will Do Support customers through both reactive assistance and proactive outreach, encouraging full use of Xero’s features. Use modern tools and technologies, including Generative AI, to improve the customer experience. Document interactions accurately using case management platforms such as Salesforce. Apply accounting knowledge to answer questions from users at all experience levels. Work Environment and Schedule Open shifts for Customer Experience Specialists include: Monday to Friday, 11:30 AM - 8:00 PM Tuesday to Saturday, 11:30 AM - 8:00 PM Sunday to Thursday, 11:30 AM - 8:00 PM The anticipated start date for this role is May 26, 2026. Qualifications Background in accounting or bookkeeping, gained through education or hands-on experience. Strong written and verbal communication skills, with a focus on engaging customers. Proactive problem-solver who enjoys helping others succeed.

Role overview The Customer Experience Specialist at Xero serves as a primary contact for customers ranging from newcomers to seasoned professionals. The focus is on providing thoughtful support and clear guidance, especially with accounting and bookkeeping questions. Empathy and attentive listening are essential in every interaction, with the goal of achieving high customer satisfaction across multiple communication channels. Daily responsibilities include managing customer inquiries from start to finish, maintaining accurate records in the case management system (such as Salesforce), escalating more complex issues when needed, and keeping customers informed throughout the process. Consistently meeting quality and productivity targets is a key part of the job, along with upholding a high standard of service in every interaction. Team collaboration The Customer Experience (CX) team works together to support Xero’s global community, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive assistance, aiming to demonstrate the value Xero brings to each customer. Support is available 24/7 across several channels. Key focus areas Delivering strong support via phone, email, and chat Proactively helping customers get the most out of Xero Making outbound calls to address and resolve customer needs Keeping up with product updates and logging case details accurately Work schedule options Several shift patterns are available for this position: Monday through Friday, 11:30 AM – 8:00 PM Tuesday through Saturday, 11:30 AM – 8:00 PM Sunday through Thursday, 11:30 AM – 8:00 PM The expected start date for this role is June 22, 2026.

Xero Limited is seeking a Customer Experience Specialist - Accounting to join the team at the Milton Keynes office (100 Avebury). This position centers on supporting small business owners, bookkeepers, and accountants as they navigate Xero’s platform. Specialists respond to questions, clarify complex topics, and help customers get the most from their software experience. Role overview Day-to-day, this role involves guiding customers through both reactive support and proactive outreach. The aim is to resolve issues efficiently and make accounting concepts accessible, whether the customer is new to Xero or an experienced professional. Each interaction shapes the customer’s impression of Xero, so resilience and empathy are essential. Turning challenges into practical solutions is a key part of the work. Collaboration and team culture The Customer Experience team works closely to deliver consistent, high-quality service. Team members focus on positive outcomes, such as customer activation and retention, and are encouraged to keep learning as Xero’s products and strategies develop. Main responsibilities Provide support and guidance to customers, both reactively and through proactive outreach, to encourage product adoption. Use tools and technologies, including Generative AI, to enhance service delivery. Document customer cases accurately in systems such as Salesforce for seamless service. Apply accounting knowledge to address questions from users at various experience levels. Work schedule The position offers several shift options: Monday through Friday, 11:30 AM - 8:00 PM Tuesday through Saturday, 11:30 AM - 8:00 PM Sunday through Thursday, 11:30 AM - 8:00 PM The expected start date is June 22, 2026. Requirements Background in accounting or bookkeeping, gained through study or work experience. Clear and effective written and verbal communication skills with a strong customer focus. Ability to solve problems and stay comfortable in a busy environment. Proactive approach and willingness to adopt new tools and processes.

Join our dedicated team at Home Instead Care, where we are committed to providing exceptional care to individuals in their own homes. As a Care Professional, you will play a vital role in enhancing the quality of life for our clients through compassionate companionship and support.