Researcher - Merpay

We are looking for a skilled Researcher to join our dynamic team at Merpay, a subsidiary of Mercari, Inc. This role focuses on enhancing customer experiences and fostering business growth through insightful research and analysis.About the RolePosition Type: Full-timeWorking Style: Flexible work hours (No core or flexible time)Location: Roppongi, Minato CityF…

We are seeking a dedicated Anti-Fraud Specialist to join our team at Merpay, part of the Mercari Group. The ideal candidate will possess a strong command of the Japanese language and will be responsible for ensuring a secure environment for our users across various services, including payment solutions and marketplace operations.In this role, you will develop and execute strategies to mitigate fraud risks, detect potential fraudulent activities, and improve our fraud detection systems. You will work closely with various teams to enhance the safety and reliability of our services.

We are seeking a dynamic and skilled Credit Operations Manager to join our team at Merpay. This role emphasizes the enhancement of customer experience within credit services, particularly focusing on post-payment and loan services. You will play a crucial part in maximizing collection efficiency while ensuring compliance with all relevant regulations. Your expertise in leveraging technology and AI will be pivotal in transforming our operations and leading our small, elite team.Key Responsibilities:Build and lead the organizational structure to effectively address challenges both within and across teams.Drive transformative changes in operational processes.Develop innovative credit management and collection schemes that maximize recovery effectiveness, utilizing AI and technology.Enhance interdepartmental collaborations with Customer Support and Fraud Prevention teams.Commit to KPIs centered around collection rates.Join us in our mission to redefine financial services and contribute to a more sustainable society.

This position requires proficiency in the Japanese language. The job description is available in Japanese only.About the RoleAs a Product Manager at Merpay, you will play a pivotal role in creating user-friendly and innovative products that cater to a wide audience. Your mission will be to enhance customer experiences while developing new features and initiatives based on market trends and customer feedback. You'll lead UX research and behavior analysis to identify and address user drop-off points effectively.Key ResponsibilitiesOversee the development of new initiatives and enhancements in collaboration with engineers, designers, and customer service teams.Lead product development processes and manage cross-functional teams to ensure successful project execution.Work closely with the marketing team on campaign planning, execution, and analysis to maximize product visibility and usability.Unique ChallengesEnjoy a dynamic role with significant autonomy, engaging in end-to-end product planning and delivery.Contribute to the growth of not just Merpay, but also support the wider Mercari and Mercoin platforms.Be part of an environment that encourages the exploration of new technologies.Collaborate with top talent across various disciplines, fostering a growth-oriented atmosphere.QualificationsExperience leading product vision and roadmap creation.A passion for improving customer lives through product development.Proven track record in managing internet services (mobile apps, APIs, and system integrations).Preferred SkillsExperience in Fintech or B2B SaaS.Knowledge of microservices architecture and large-scale systems design.Experience with secure data processing and financial system integration.Successful application of new technologies like LLMs.For more information about the company culture and values, please visit Mercari Culture.

Join Our Team as an iOS Software Engineer at Merpay!Are you passionate about building innovative financial solutions? At Merpay, we are seeking a dedicated iOS Software Engineer to drive the development of cutting-edge payment and finance services. With a focus on our mission of creating a seamless society through trust, you will collaborate with a dynamic team of product managers, designers, and backend engineers.As a Full-time employee, you will enjoy flexible work hours without core time requirements, allowing you to achieve a healthy work-life balance. Our office is situated in the vibrant area of Roppongi, Tokyo, a hub of creativity and technology.

Join Merpay as a Product Manager where you will lead the development of innovative payment solutions. As part of our dynamic team, you will leverage your expertise in product strategy and execution, enhancing our user experiences in the digital payment landscape. You will collaborate closely with cross-functional teams, including engineering, design, and marketing, to drive product initiatives that meet the needs of our customers and the market.

Join our team at Merpay as a Marketing Specialist, where your expertise will drive customer engagement and growth. This position requires proficiency in Japanese, as the job description is only available in that language. About the RolePosition Type: Full-time EmployeeWork Style: Flexible hours without core timeLocation: RoppongiFor more details, please visit our career site.At Mercari Group, we believe in creating a richer society by circulating all forms of value, inspired by our founder's vision during his world travels in 2013. Through technology, we aim to connect people worldwide, expanding opportunities for everyone to contribute to society.Team MissionOur mission is to maximize the engagement of new users and ensure long-term retention of customers using Merpay. We leverage marketing strategies to lead our medium-term management and business plans, driving sustainable growth.Key ResponsibilitiesDevelop and implement customer marketing strategies to increase Merpay usage.Lead initiatives based on customer acquisition and development strategies, driving projects to success.Take responsibility for KPIs in your area, gaining unique experiences that create significant societal impact.Focus areas include:New customer acquisition through advertising and promotionsImproving initial engagement through CRM and UX enhancementsActivating existing customers through CRM and promotional effortsCampaign planningUnique ChallengesOwnership of your area while being able to transcend boundaries to foster growth.Encouragement to try new initiatives that contribute to growth across departments.QualificationsPassion for Mercari Group’s mission and values.Over 3 years of experience in developing marketing strategies in relevant fields.Practical experience in CRM or promotions within consumer-facing businesses.Proven track record of driving KPIs and bold initiatives.Excellent communication skills for collaborating with cross-functional teams including business development, engineering, and design.Experience managing marketing project initiatives.Preferred SkillsExperience in integrated online and offline marketing.Product management experience in web services and applications.

Are you a passionate iOS Software Engineer looking to make a significant impact in the world of payment and financial services? Join Merpay, a pioneering team within Mercari, where you will contribute to developing innovative financial products that enhance user experiences.Your RoleAs part of our dynamic team, you will design and develop new features for our credit services, collaborating closely with product managers, designers, and backend engineers.Utilizing your expertise in Swift, you will work on developing functionalities related to personal credit services and smart money solutions.In addition to feature development, you will play a key role in improving code quality, conducting thorough testing, and enhancing our development processes.We support cross-functional growth; you will have the opportunity to explore roles beyond iOS such as Android, Web, or backend development.Embrace AI technologies responsibly while maintaining our commitment to security and user trust.We encourage sharing your knowledge and expertise through participation in conferences and writing for our engineering blog.

Role Overview Merpay, part of Mercari, Inc., is looking for a Compliance Specialist to help maintain regulatory standards across our operations in Minato City, Tokyo. This position supports our commitment to compliance and ethical practices throughout the organization. What You Will Do Conduct compliance audits to identify risks and ensure adherence to relevant regulations Work with teams across departments to support compliance initiatives Help implement and refine compliance practices and procedures Promote a workplace culture focused on integrity and accountability Location Based in Minato City, Tokyo, Japan.

Join the dynamic team at Merpay as a Risk Management Specialist, where you will play a pivotal role in ensuring the safety and reliability of our financial services.About the RoleAs a key member of the risk management team, you will be responsible for developing and implementing risk management policies and frameworks tailored to the unique needs of Merpay's innovative services. This position offers the opportunity to think creatively and adapt traditional risk management approaches to the rapidly evolving fintech environment.ResponsibilitiesFormulate and execute risk management strategies and policies.Establish risk management frameworks and coordinate meetings.Conduct risk assessments and collaborate with stakeholders to develop effective responses.Monitor risk mitigation strategies and ensure compliance.Oversee other risk management-related activities.Unique ChallengesSupport the rapid growth of new services at Merpay while maintaining appropriate risk controls.Continuously update risk management frameworks to align with business evolution.Innovate new risk management practices across diverse business areas.

Join Merpay as a Senior Marketing Specialist, where you will play a pivotal role in maximizing customer engagement and driving sustained growth for our innovative payment platform. Your expertise in customer marketing will help us reach new heights as you devise and implement strategies tailored for diverse audiences.We believe in the power of technology to connect people and enhance their potential. At Merpay, we are committed to creating a rich society by circulating diverse values beyond just physical goods and currency.About the RoleIn this position, you will spearhead marketing initiatives that aim to attract a broader customer base to Merpay. You will be responsible for conceptualizing and executing marketing campaigns that engage and retain users, leveraging both online and offline channels.ResponsibilitiesFormulate and execute customer marketing plans to enhance user acquisition and retention.Lead cross-functional marketing projects, collaborating with various stakeholders to innovate and implement effective growth strategies.Analyze and optimize the performance of campaigns based on key performance indicators (KPIs).

Join our dynamic team as a UX Researcher at Merpay, where your insights will shape the user experience for millions. You'll play a pivotal role in enhancing our services by conducting in-depth research and analysis.About the RoleAs a UX Researcher, you will focus on understanding user behavior through qualitative and quantitative methods. Your expertise will help in identifying pain points and proposing solutions that elevate user satisfaction.Key ResponsibilitiesDrive user experience improvements through comprehensive research initiatives.Collaborate closely with product teams to define user value propositions.Conduct user interviews, usability tests, and surveys primarily with Japanese-speaking users.Analyze and synthesize research findings to inform product development.Required QualificationsProven experience in UX research methodologies.Strong analytical skills with the ability to interpret data.Excellent communication skills in both Japanese and English.Familiarity with user-centered design principles.

Join our dynamic team as a Senior Business Strategy Specialist at Merpay! This role demands fluency in Japanese and involves leading the strategic direction for our credit product, working alongside CxOs and business leaders to drive significant growth. You will harness powerful data insights to not only advise but actively participate in initiatives that shape our business landscape.Key ResponsibilitiesCraft and implement data-driven business strategies and plans utilizing insights from our expansive customer base.Identify key business issues and lead projects in collaboration with diverse teams to enhance top-line and bottom-line metrics.Innovate business transformation initiatives leveraging AI and advanced technologies to elevate decision-making and operational efficiency.Unique OpportunitiesTransition from advisory roles to becoming a pivotal part of business operations, directly impacting growth.Utilize unparalleled data assets to maximize business value without the need for programming skills.Pioneer next-generation business models by implementing cutting-edge technologies.

This role requires proficiency in the Japanese language. Please note that the job description is available only in Japanese.Backend Software Engineer - MerpayEmployment Type: Full-timeWork Style: Flexible working hours (No core time, no flexible time)Location: RoppongiFor more details, please visit our career site.About the Mercari GroupCirculating value to expand everyone’s potentialFounded in 2013 by Shintaro Yamada after a journey around the world, Mercari was born from the desire to create a more abundant society amid limited global resources. We believe that by circulating all forms of value, not just physical goods and money, we can provide everyone with the opportunity to realize their ambitions and contribute to society.Through the power of technology, we aim to connect people globally and create a world where everyone can unleash their potential. For more on our guiding principles, please refer to the Mercari Culture Document.Team MissionMercari Engineering Principles: These principles form the foundation of belief and action within the Mercari engineering organization, complementing our Mission, Values, and Culture from an engineering perspective. They define the ideal state we aim to achieve in order to ultimately fulfill Mercari's mission.Passion for the ProductGrow TogetherSolve Through MechanismsCollaborate OpenlyFor more information about our engineering culture, please visit here.Work Style and Team CultureThis recruitment will focus on hiring for the Merpay's Balance Team and the MerCard/Code Payment/Online Payment Team. Depending on your preferences and experience, we will determine which team you will be assigned to.The engineering team at Merpay comprises highly specialized members from the Mercari Group, organized into teams by business domain. We engage in architecture discussions on Slack, exchange Pull Requests on GitHub, and foster an open culture of knowledge sharing. Weekly study sessions like Go Friday allow all members to enhance their skills together, even those without prior experience in developing web applications with Go.For more on Mercari's mission and values, please refer to this link.ResponsibilitiesDevelopment of microservices and APIs using GoInterface design between microservices using Protocol Buffers and gRPCQuantitative and qualitative analysis of user behavior logs for measuring the effectiveness of initiatives and improving servicesArchitectural design based on application requirements, including middleware selectionPerformance tuning, monitoring, and alert response for microservicesDevelopment EnvironmentProgramming Language: GoInfrastructure: Google Cloud Platform (Compute Engine, Kubernetes Engine, Spanner, Cloud SQL, Storage, Dataflow, Pub/Sub, etc.)Configuration Management Tools: TerraformAnalytics Platform: BigQuery / Looker / Data StudioMonitoring: Datadog / PagerDuty / SentryCI/CD: SpinnakerKnowledge Tools: Confluence / NotionOthers: GitHub / SlackDevelopment Methodologies: Agile (Scrum, Kanban, etc.)

Position OverviewWe are seeking a dynamic Chief Operating Officer (COO) to lead our fintech initiatives at Merpay and Mercoin. This role is pivotal in strategizing and executing innovative business plans that will drive exceptional growth.About MercariFounded in 2013 by Shintaro Yamada, Mercari is dedicated to revolutionizing the way value is circulated, empowering individuals worldwide to realize their aspirations. Our marketplace app promotes a sustainable economy by facilitating the exchange of all types of value. We leverage technology to foster connections and opportunities across the globe.Team MissionAs the COO, you will spearhead the strategic direction of our fintech business, focusing on payments, credit, and cryptoassets. Your vision will drive our ambition for 10X growth, ensuring that our strategies align with the broader goals of the Mercari Group.Key ResponsibilitiesDevelop and implement business strategies for our payment and cryptoasset divisions.Identify growth opportunities and foster collaboration across teams to elevate business performance.

Intellectual Property Specialist - Merpay/MercoinEmployment Type: Full-timeWork Style: Flexible hours (No core time)Location: RoppongiFor more details, please check our career site.About the Mercari GroupCirculating all values to expand everyone's potential.Founded in 2013 by Shinjiro Yamada, Mercari arose from the challenge of creating a more prosperous society amidst limited global resources. We believe in creating opportunities for everyone to realize their aspirations by circulating all forms of value, not just physical goods and money.Through the power of technology, we aim to connect people worldwide and realize a world where everyone’s potential can be unleashed. For more on our guiding principles, visit our Mercari Culture Doc.Team MissionThe Fintech Legal Team is committed to advancing the intellectual property strategy of the Mercari Group, which includes the dual pillars of "Open & Defensive" and the AI-native approach "ChizAI-Native." We work collaboratively with stakeholders (Open) while maintaining robust defenses for our core assets (Defensive). Our efforts focus on enhancing IP operations and decision-making speed through AI, supporting business growth through IP activities.We welcome applications from those who resonate with our mission and values and who can actively promote "Open & Defensive" and "ChizAI-Native." For more details on our mission and values, please see here.Job ResponsibilitiesConducting research, discovery, filing, and securing intellectual property rights (patents, trademarks, designs, etc.)Supporting the Fintech business and new ventures within the Mercari GroupManaging disputes and negotiations related to intellectual property rightsPromoting the overall IP strategy within the Mercari GroupUnique ChallengesAs an IP specialist at Mercari, you will engage in a broad range of IP activities (patents, trademarks, designs, copyrights, contracts), enhancing your skill set.Experience the fast-paced nature of the business while handling IP tasks such as filings and clearances, gaining a sense of partnership with the business.Engage in the transition to AI-driven IP operations, allowing for experimentation and the development of new methodologies.QualificationsRequired Experience and SkillsA strong alignment with the mission, values, and themes of the Mercari Group and its companiesOver 3 years of experience in software patent prosecutionProactive in the AI-driven transformation of IP operationsPreferred Experience and SkillsPatent Attorney certificationExperience in trademark and copyright-related tasksLeadership experience in litigation or licensing negotiationsLanguage SkillsJapanese: Proficient (CEFR - C1)English: Independent (CEFR - B2) preferredFor further details on CEFR, please visit here.Learn More About the Mercari GroupCareer Site: https://careers.mercari.com/

Join Our Team as a Fintech PR Specialist at MercariAre you passionate about fintech and public relations? At Mercari, we are looking for a dynamic Fintech PR Specialist to amplify our services, such as the 'Mercari' marketplace and 'Merpay' payment solutions. This role is crucial in crafting communication strategies that resonate with our diverse stakeholders and ensure our offerings are recognized as indispensable in society.As a Fintech PR Specialist, you will collaborate with various departments and external partners to enhance our communication efforts, focusing on our innovative mobile payment service 'Merpay' and cryptocurrency trading platform 'Mercoin'. Your strategic insights will help us engage more users and contribute to the growth of a sustainable economy.About Mercari GroupEmpowering Everyone to Realize Their PotentialFounded in 2013 by Shin Tanaka, Mercari originated from a desire to create a richer society with limited global resources. We believe in circulating all forms of value—beyond just physical goods and currency—thereby expanding opportunities for everyone to achieve their goals and contribute positively to society.We leverage the power of technology to connect people worldwide, striving to unlock the potential of every individual. For more about our corporate philosophy, please visit the Mercari Culture Doc.Team MissionAt Mercari, we provide a platform that not only facilitates buying and selling but also contributes to a circular economy and fosters meaningful conversations. Your role will entail designing PR narratives that effectively convey the multifaceted value of Mercari's services, targeting various stakeholders including customers, partner companies, and relevant government agencies.Key ResponsibilitiesDevelop and implement communication strategies for Mercari's services, ensuring they are recognized as essential offerings in society.Collaborate with marketing, business development, and external partners to achieve strategic objectives.Engage in media relations, handle inquiries, and coordinate interviews to maximize our public presence.Plan and write press releases and organize events to showcase our services.Manage crisis communication efforts effectively.Unique ChallengesShape PR initiatives that align with current trends and narratives, utilizing various methods beyond press releases, including press conferences and interviews.Take part in planning and executing large-scale corporate announcements, collaborating with internal and external teams.Gain valuable experience in a range of PR activities from strategy development to crisis management across different service phases.

Join our dynamic team as an IT Risk & Security Specialist at Merpay, where your expertise will play a crucial role in managing information security and system risk within the fintech sector. This position demands proficiency in Japanese, as you'll be collaborating with various departments to enhance internal awareness and implement effective policies and processes.As part of the Mercari Group, you will contribute to strengthening our governance, risk management, and compliance (GRC) framework across our diverse financial products like the Mercari marketplace, Merpay payment service, and more. Your mission will involve leading strategies for risk assessments, security governance, incident management, and continuous improvement initiatives.

Join Mercari as the AML Risk & Compliance Team Manager for Merpay / Mercoin, where your expertise will directly contribute to our mission of promoting sustainable business growth through effective AML/CFT practices. This role requires proficiency in Japanese and offers a flexible work environment without core hours.About Mercari GroupFounded in 2013 by Shinjiro Yamada after recognizing the importance of resource sustainability while traveling globally, Mercari aims to circulate all forms of value, empowering individuals and contributing to society. We leverage technology to connect people and create an environment where everyone can realize their potential.Team MissionWe are seeking a leader to manage the AML/CFT and economic sanctions compliance for our payment services, including Merpay and Mercoin. Your leadership will ensure that our operations are secure and compliant, safeguarding against money laundering and terrorist financing risks in our diverse business landscape.Key ResponsibilitiesLead the AML/CFT strategy and execute compliance measures.Analyze suspicious transactions and develop countermeasures.Summarize reporting for executive management.Establish policies to mitigate risks from organized crime.Define customer due diligence (CDD) and Know Your Customer (KYC) standards.Develop system requirements for AML/CFT-related operations.Adapt to regulatory changes and respond to inquiries from authorities.Unique ChallengesUtilize cutting-edge technology in the fintech industry to address money laundering risks creatively.Collaborate with management to establish AML/CFT frameworks for new business ventures.Manage risks across various services impacting over 23 million users.Engage with other companies and the cashless industry to share insights and initiatives.

Join Mercari, Inc. as the Chief Information Security Officer (CISO) for Merpay and Mercoin, where you will lead our efforts in safeguarding the information assets of our customers, business partners, and employees. In this pivotal role, you will develop and oversee robust information security policies to ensure the availability, integrity, and confidentiality of information relevant to our business operations.Your collaboration with the executive team will define the organization's risk tolerance and establish a comprehensive information security management program to support innovative services in the Fintech sector. This is a crucial position that balances rapid business growth with top-tier security standards.