Qualifications
Key Responsibilities:Lead and mentor a dynamic team in a fast-paced environment. Ensure adherence to company policies and operational procedures. Monitor team performance and implement strategies for improvement. Provide exceptional customer service and resolve any issues promptly. Facilitate training and development opportunities for team members. Qualifications:Proven experience in a leadership role, preferably in a retail or production environment. Strong communication and interpersonal skills. Ability to work flexible hours, including evenings and weekends. Exceptional problem-solving skills and a customer-centric approach. Ability to thrive in a fast-paced environment.
About the job
Clutch makes car buying and selling easier for Canadians by offering a wide selection of vehicles online and a 10-Day Money-Back Guarantee. The company aims to reduce hassle and give customers added confidence in their purchase.
Role overview
The Evening Shift Team Lead works onsite in Mississauga, Ontario. This position guides a team through daily evening operations, focusing on smooth workflows and strong service delivery. The Team Lead plays a key part in upholding Clutch’s standards for customer support and process efficiency after regular business hours.
What you will do
- Direct a team during the evening shift to ensure operations run smoothly
- Maintain high service standards for customers
- Support consistent and quality customer experiences
- Monitor and improve process efficiency throughout the shift
Location
This role is based in Mississauga, Ontario, Canada and covers evening shift hours.
About Clutch
Clutch is Canada's largest online used car retailer, dedicated to reinventing the car buying experience. Our mission is to offer a seamless, hassle-free process, allowing customers to browse, purchase, and receive their vehicles conveniently. We have earned recognition as one of Canada's Top Growing Companies and have been featured in Deloitte's Technology Fast 50™ and Fast 500™ lists. Join our innovative team and be part of a company that is changing the automotive landscape in Canada.