About the job
Mitratech develops software that helps organizations manage legal, risk, compliance, and HR operations. With a client base of over 20,000 organizations, including 30% of the Fortune 500, and more than 500,000 users in 160+ countries, Mitratech brings decades of experience addressing complex business needs worldwide.
The company values individual achievement, inclusion, and ongoing professional growth. Team members work with advanced technologies in a setting that blends entrepreneurial spirit with the backing of established enterprise resources.
Role overview
The Tier II Technical Support Engineer provides second-line technical support to clients, partners, and consultants. This position works closely with Support Engineers and Developers across regions to resolve software issues and respond to customer questions. The role involves hands-on work with technologies related to application servers, database servers, and reporting tools.
What you will do
- Provide prompt, high-quality technical support for software issues escalated from Tier I.
- Collaborate with global teams to address and resolve client inquiries.
- Troubleshoot and analyze problems involving application, database, and reporting components.
- Communicate clearly with clients and internal teams to ensure effective solutions.
Requirements
- Strong communication skills, both written and verbal.
- Analytical thinking and effective problem-solving abilities.
- Solid technical background, especially with application servers, databases, or reporting tools.
- Resourcefulness and the ability to work well in a global, collaborative setting.
Location
This position is based at Mitratech India.
