Client Operations Associate

Role overview weekdayworks is seeking a Client Operations Associate based in Mumbai. This role centers on supporting daily client service activities and ensuring operations run smoothly. The position involves coordinating communications, tracking service requests, and contributing to process improvements. What you will do Coordinate with clients to maintain …

Role Overview WNS Global Services is hiring an Associate - Operations in Mumbai. This position supports daily operations and helps maintain smooth workflows across teams. The role involves working with different departments to keep processes running efficiently and to support improvements. What You Will Do Collaborate with internal teams to ensure operational tasks are completed accurately and on time Assist in rolling out business improvement strategies Support efforts to optimize processes and boost overall efficiency

Role overview WNS Global Services is looking for an Associate - Operations to join the team in Mumbai. This role plays a key part in supporting daily business activities and strengthening collaboration across teams. Associates help deliver consistent, high-quality service to clients while contributing to ongoing projects. What you will do Support operational processes to keep workflows on track Assist with tasks aimed at improving efficiency and service standards Work closely with team members to fulfill client requirements and achieve project objectives Location Mumbai

This position is located at our Mumbai office in BKC. We welcome applicants from Mumbai. The role operates on a hybrid working model, requiring 3 days in the office and 2 days working from home.Job Summary:Overview of the Role: Client SolutionsGLG is the world's foremost B2B platform linking professionals with specialized knowledge. We connect countless clients to the largest global network of subject-matter experts across every sector, empowering informed professional decisions.We are on the lookout for Associates who are eager to learn and excel in delivering top-tier client service within a dynamic, performance-driven, meritocratic, and collaborative environment.As a key player in GLG's Insight Network, the world's most extensive and diverse source of hands-on expertise, Associates engage in high-paced communication, collaborating directly with leading professionals across various industries to meet client deliverables.The ideal candidate will exhibit natural curiosity, robust critical thinking abilities, and a competitive drive to advocate for clients. With these qualities, you will undergo our comprehensive onboarding and training programs, developing the necessary skills to thrive in your role. Over time, based on consistent performance, you will manage project lifecycles, interact frequently with prominent clients and experts, all while receiving continuous coaching and mentoring from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Recruiting new experts to join GLG’s Insight Network through targeted lead generation and timely outreach via phone, email, and other channels.Scheduling and confirming essential calls and meetings between GLG’s clients and Network Members, including coordinating all communications with your new recruits.Working closely with client-facing team members to broaden project scopes and enhance the recruiting population for successful client outcomes.Deepening your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Proactively engaging with GLG’s Network Members to comprehend their expertise and assess their suitability for client needs.

The Associate, Client Solutions role at Gerson Lehrman Group (GLG) is based in Mumbai, following a hybrid work model with three days in the office at BKC and two days working remotely each week. GLG encourages applications from candidates currently residing in Mumbai. GLG operates a global B2B platform that connects professionals with subject-matter experts across a wide range of industries. The company’s network supports thousands of clients seeking informed decisions through direct access to expertise. Role overview Associates support GLG’s Insight Network by matching clients with the right experts for their needs. The position involves frequent communication and coordination with professionals from various sectors. New Associates join a thorough onboarding and training program, with ongoing coaching and mentorship. As experience grows, strong performers take on more project ownership, collaborating closely with both clients and experts. Main responsibilities Identify and recruit new experts for GLG’s network through targeted outreach (phone, email, and other channels). Arrange and confirm calls and meetings between clients and Network Members, handling all related communications. Collaborate with client-facing teams to refine project scopes and ensure the right experts are selected for each project. Develop knowledge of client strategies, industry sectors, and value chains to match the best experts to each request. Follow GLG’s compliance procedures to maintain the integrity of every client engagement. Engage with Network Members to understand their expertise and assess their fit for specific projects. Work model This position follows a hybrid schedule: three days per week in the Mumbai office and two days remote.

We are excited to announce an opening for the position of Associate Client Service Manager (ACSM) at NEC Software Solutions.Experience Required: 8-10 years in IT Client Service Management.Location: Mumbai, IndiaWorking Hours: UK Business Hours; On-Call Support.The Associate Client Services Manager plays a pivotal role in supporting the Senior Client Service Manager in the daily management of contracted services for designated customer accounts. This involves collaboration across various departments to ensure all services are delivered according to contractual Service Level Agreements (SLAs) and aligned with customer expectations. The Associate will serve as a primary contact for all service delivery escalations.Key Responsibilities:● Facilitate the transition of significant clients into Business As Usual (BAU) Service Operations.● Ensure that end-to-end services provided to customers function effectively and meet contracted service levels and quality benchmarks.● Develop and nurture customer and third-party relationships at all levels under the guidance of the Senior Client Service Manager to enhance customer satisfaction and align services with clients' IT/IS business strategies.● Assist in the preparation of monthly reports, including but not limited to Service Performance Reports and Service Credit calculations.● Participate in service establishment, contributing to the creation of deliverable documents.● Collaborate with the Senior Client Service Manager to document, monitor, measure, and enhance services delivered to customers through Service Improvement Plans.● Support the Senior CSM during escalations for service teams, collaborating with the Senior CSM and the customer to achieve optimal outcomes in line with contracted services.● Maintain excellent communication with customers, third parties, and internal service teams.● Aid the Senior CSM in ensuring acceptance of new or modified services into operation while managing ongoing service levels as per contract.● Comply with corporate policies, processes, procedures, and guidelines.● Engage in activities to minimize Service Credit liabilities through Service Improvement or Risk Management initiatives.● Serve as a deputy for the Senior CSM when necessary.Additional Information:The successful candidate must undergo security clearance. Continuation in this role is contingent upon successfully obtaining and maintaining the required clearance.

This position is located in our Mumbai office at BKC. We encourage candidates based in Mumbai to apply. This role operates under a hybrid work model, requiring three days in the office and two days of remote work.Job Summary:Overview of the Role: Client SolutionsGerson Lehrman Group (GLG) is the premier B2B platform that connects professionals with expertise. We facilitate connections between thousands of clients and the largest global network of subject-matter experts across various sectors, empowering informed professional decisions.We are seeking Associates who exhibit a passion for learning and a talent for delivering exceptional client service within a performance-driven, merit-based, and teamwork-oriented environment.As an Associate, you will play a key role in driving GLG's Insight Network – the world's most extensive and diverse source of firsthand expertise. Your responsibilities will involve dynamic communication and collaboration with leading professionals across industries to meet client needs.Ideal candidates will possess natural curiosity, robust critical thinking abilities, and a competitive spirit aimed at achieving client success. With these attributes, you will undergo comprehensive onboarding and training to cultivate the skills necessary for success in your role. Over time, based on your consistent performance, you will manage project lifecycles, engage frequently with high-profile clients and experts, while receiving ongoing coaching and mentorship from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Identifying and recruiting new experts to join GLG's Insight Network through targeted lead generation and outreach via phone, email, and additional methods.Coordinating and confirming essential calls and meetings between GLG's clients and Network Members, including scheduling calls with your newly recruited experts.Collaborating closely with client-facing team members to expand project scope and recruit populations to ensure successful client outcomes.Developing a comprehensive understanding of client strategies, industry sectors, and value chains to identify and vet the most suitable experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Engaging proactively with GLG's Network Members to comprehend their expertise and assess their suitability for client projects.

Role Overview GLG (Gerson Lehrman Group) connects clients with a global network of subject-matter experts across many sectors. As a Senior Associate, Client Solutions, based in Mumbai, the role centers on supporting clients by matching them with the right professionals for their research needs. This position involves managing multiple projects, staying current on industry trends, and building relationships with both clients and experts. What You Will Do Learn GLG’s business processes and support project execution by sourcing and engaging industry experts who can deliver valuable insights. Grow the expert network by identifying and recruiting new professionals through strategic lead generation and outreach (phone, email, and other channels). Coordinate and confirm calls and meetings between clients and GLG Network Members, including scheduling with newly recruited experts. Follow compliance policies and procedures to ensure all client engagements maintain integrity. Manage and expand client accounts by understanding their priorities, ensuring smooth project delivery, and spotting opportunities to deepen relationships. Develop insight into client strategies, industry verticals, and value chains to find and vet the most relevant experts for each project. Facilitate timely and effective communication between clients and GLG Network Members. Proactively connect with Network Members to assess their expertise and suitability for client needs. Handle several projects at once, adapting to shifting priorities and deadlines. Build working knowledge across a range of industries to improve project and product service quality.

JioAds brings marketers and millions of consumers together across India. People spend over seven hours daily on Jio platforms, giving advertisers direct connections through the Jio mobile network and JioFiber. The media portfolio includes JioTV, JioGames, JioChat, and JioCinema, creating many ways for brands to reach their audiences. First-party data powers JioAds, supporting every stage of the consumer purchase journey. The team shapes brand experiences across video, digital out-of-home, and in-store channels. By partnering with top publishers, JioAds helps maximize ad inventory and revenue using high-performing ad formats. Technology and product teams based locally work side by side with advertisers and publishers to support their growth goals. Location This role is based in Mumbai.

JioAds connects brands with a vast audience across India, reaching hundreds of millions of consumers who engage with Jio platforms for over seven hours each day. Users access content and services through the Jio mobile network and JioFiber, interacting with platforms such as JioTV, JioGames, JioChat, and Jio Cinema. By leveraging first-party consumer insights, JioAds enables advertisers to reach audiences throughout every stage of the purchasing journey, both online and offline. The JioAds network covers a wide range of channels, including video, display, custom experiences, in-store touchpoints, digital out-of-home, audio, connected devices, and coupons. The company also partners with premium publishers to help them increase ad inventory revenue using formats like native, interstitial, pre-roll, and mid-roll ads. Technology and product teams based in India focus on solutions tailored to local business needs and growth. Role overview The Associate Director - Client Partner in Mumbai leads the revenue delivery process, turning client and agency demand into finalized business agreements. This role acts as a key bridge between JioAds and its clients, ensuring business objectives are met and relationships are maintained at a high standard. Key responsibilities Support the Sales team in achieving revenue targets. Represent JioAds as a market ambassador for assigned agencies and clients, building long-term strategies to position JioAds as a preferred partner. Stay updated on the digital ecosystem, industry analytics, and emerging trends. Drive both strategic and tactical initiatives to maintain a strong sales pipeline, proactively addressing challenges and ensuring operational excellence. Act as an individual contributor focused on maximizing revenue potential. Independently manage stakeholder relationships with minimal supervision. Collaborate with internal sales strategy and client teams to conceptualize and execute long-term agreements for assigned accounts.

Join WNS Global Services as an Associate / Sr. Associate in Operations and be part of a dynamic team dedicated to delivering excellence. In this role, you will play a pivotal part in optimizing operational processes, enhancing efficiency, and ensuring quality standards are met. You will collaborate closely with various departments to drive improvements and contribute to our commitment to outstanding service delivery.

About the TeamAt Jiostar, our Client Success Operations team is essential in facilitating efficient execution for our Direct Sales business across LTV and Digital platforms. We collaborate closely with Sales, Operations, Finance, and partner teams to ensure a smooth process for advertiser onboarding, campaign readiness, execution coordination, and post-launch support. Beyond driving execution excellence and adhering to Service Level Agreements (SLAs), our team actively empowers Sales by managing operational readiness, coordinating client inputs, and ensuring timely campaign launches. We prioritize strong client relationships through proactive coordination, timely issue resolution, and consistent communication, all aimed at delivering a seamless advertiser experience that supports sustainable business growth.

Join our dynamic Client Success & Ad Operations team at Jiotstar, where you will play a pivotal role in the comprehensive management of digital campaigns for leading advertisers. You will be responsible for media planning, trafficking, setup, and quality assurance. Your key responsibilities will include tracking, analyzing, and reporting on campaign performance, serving as the primary client interface for technical inquiries, and optimizing workflows for enhanced efficiency. This role requires collaboration with cross-functional teams and clients to ensure seamless execution, outstanding campaign performance, and a superior advertiser experience. You will actively contribute to operational efficiency while experimenting with innovative ad formats and third-party technologies to enhance targeting and measurement. Your successes in client campaigns will also support Jiotstar's broader objectives in the competitive digital advertising arena.

Join Jiostar as a Senior Associate in our Commercial Operations team, where you will play a crucial role in optimizing our operational strategies. You will collaborate with cross-functional teams to enhance efficiency and drive growth. The ideal candidate will bring strong analytical skills and a passion for operational excellence.

About the TeamJoin the Client Success & Media Operations team at JioHotstar, where we are passionate about driving brand success through seamless campaign execution. Our team is dedicated to crafting end-to-end strategies that not only meet but surpass client Key Performance Indicators (KPIs). From the brainstorming session to execution and performance analysis, we handle every facet of campaign delivery and reporting. We pride ourselves on building strong partnerships, collaborating closely with both internal teams and external stakeholders to develop a cohesive and impactful advertising strategy. Our commitment to collaboration and measurable results ensures that each campaign is executed with precision and contributes to our clients’ broader business objectives in the rapidly changing digital advertising arena.

Note: This position is for the Night Shift, with hours from 3 PM to 12 AM or 5 PM to 2 AM, in a hybrid setup at our Mumbai BKC office.Gerson Lehrman Group (GLG) is the foremost insights network, linking our clients with the largest global network of subject-matter experts across a myriad of sectors. We empower every professional decision with the strength of insight.As an Associate, you will serve as the primary client service representative, leveraging a diverse network of global experts to identify the most qualified professional for our clients' research initiatives. Your responsibilities will include staying abreast of industry trends, nurturing relationships with high-level professionals, managing client expectations, and excelling in a fast-paced environment by effectively juggling multiple projects.

Job Title: Operations (Client Reporting) - Capital Market/IB Domain About Us Capco, a Wipro company, is a leading global technology and management consulting firm, recognized as the Consultancy of the Year in the British Bank Award and ranked among the Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With a presence in 32 cities worldwide, we provide exceptional support to over 100 clients across banking, finance, and energy sectors, renowned for our capability in transformation execution and delivery. WHY JOIN CAPCO? Engage in exciting projects with major international and local banks, insurance firms, payment service providers, and other industry leaders, working on initiatives that will revolutionize the financial services sector. MAKE AN IMPACT Utilize innovative thinking, deliver excellence, and provide thought leadership to aid our clients in transforming their business. Together with our clients and industry partners, we are delivering groundbreaking work that is reshaping the energy and financial services landscapes. #BEYOURSELFATWORK Capco prides itself on a tolerant, inclusive culture that celebrates diversity and creativity. CAREER ADVANCEMENT At Capco, we foster an environment without forced hierarchies, offering everyone the opportunity to grow alongside the company and take charge of their career development. DIVERSITY & INCLUSION We believe that diverse perspectives and backgrounds provide us with a competitive edge. Location: Mumbai Years of Experience: 3 to 6 Years Role Description We are looking for a candidate with strong financial and investment expertise, particularly in fixed income products, transfer agency operations, investment operations, mutual fund trades, risk management, reconciliations, and settlements. Experience in asset management is preferred. Your responsibilities will include supporting the coverage of Business As Usual (BAU) operations within targeted operational platforms. You will be accountable for executing Portfolio and Client Reporting functions for Investment Strategies within MSIM.

Role Overview jiostar is hiring an Associate for Syndication Operations on a contract basis in Mumbai. This position supports syndication operations, focusing on invoice processing and reporting. The role involves regular coordination with legal, finance, and sales teams to maintain transparency on client deliverables and keep operations running smoothly.

Join Third Bridge as an Associate in our Global Client Services team, operating during US hours. This role offers the opportunity to be at the forefront of our client interactions, providing high-quality service and support to our diverse clientele.

Role Overview WNS Global Services is hiring an Associate - Operations in Mumbai. This position supports daily business operations and helps maintain high service standards for clients. Associates play a key part in meeting client requirements and keeping processes running smoothly.