Senior Associate, Client Solutions

Role Overview GLG (Gerson Lehrman Group) connects clients with a global network of subject-matter experts across many sectors. As a Senior Associate, Client Solutions, based in Mumbai, the role centers on supporting clients by matching them with the right professionals for their research needs. This position involves managing multiple projects, staying curre…

This position is located at our Mumbai office in BKC. We welcome applicants from Mumbai. The role operates on a hybrid working model, requiring 3 days in the office and 2 days working from home.Job Summary:Overview of the Role: Client SolutionsGLG is the world's foremost B2B platform linking professionals with specialized knowledge. We connect countless clients to the largest global network of subject-matter experts across every sector, empowering informed professional decisions.We are on the lookout for Associates who are eager to learn and excel in delivering top-tier client service within a dynamic, performance-driven, meritocratic, and collaborative environment.As a key player in GLG's Insight Network, the world's most extensive and diverse source of hands-on expertise, Associates engage in high-paced communication, collaborating directly with leading professionals across various industries to meet client deliverables.The ideal candidate will exhibit natural curiosity, robust critical thinking abilities, and a competitive drive to advocate for clients. With these qualities, you will undergo our comprehensive onboarding and training programs, developing the necessary skills to thrive in your role. Over time, based on consistent performance, you will manage project lifecycles, interact frequently with prominent clients and experts, all while receiving continuous coaching and mentoring from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Recruiting new experts to join GLG’s Insight Network through targeted lead generation and timely outreach via phone, email, and other channels.Scheduling and confirming essential calls and meetings between GLG’s clients and Network Members, including coordinating all communications with your new recruits.Working closely with client-facing team members to broaden project scopes and enhance the recruiting population for successful client outcomes.Deepening your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Proactively engaging with GLG’s Network Members to comprehend their expertise and assess their suitability for client needs.

The Associate, Client Solutions role at Gerson Lehrman Group (GLG) is based in Mumbai, following a hybrid work model with three days in the office at BKC and two days working remotely each week. GLG encourages applications from candidates currently residing in Mumbai. GLG operates a global B2B platform that connects professionals with subject-matter experts across a wide range of industries. The company’s network supports thousands of clients seeking informed decisions through direct access to expertise. Role overview Associates support GLG’s Insight Network by matching clients with the right experts for their needs. The position involves frequent communication and coordination with professionals from various sectors. New Associates join a thorough onboarding and training program, with ongoing coaching and mentorship. As experience grows, strong performers take on more project ownership, collaborating closely with both clients and experts. Main responsibilities Identify and recruit new experts for GLG’s network through targeted outreach (phone, email, and other channels). Arrange and confirm calls and meetings between clients and Network Members, handling all related communications. Collaborate with client-facing teams to refine project scopes and ensure the right experts are selected for each project. Develop knowledge of client strategies, industry sectors, and value chains to match the best experts to each request. Follow GLG’s compliance procedures to maintain the integrity of every client engagement. Engage with Network Members to understand their expertise and assess their fit for specific projects. Work model This position follows a hybrid schedule: three days per week in the Mumbai office and two days remote.

This position is located in our Mumbai office at BKC. We encourage candidates based in Mumbai to apply. This role operates under a hybrid work model, requiring three days in the office and two days of remote work.Job Summary:Overview of the Role: Client SolutionsGerson Lehrman Group (GLG) is the premier B2B platform that connects professionals with expertise. We facilitate connections between thousands of clients and the largest global network of subject-matter experts across various sectors, empowering informed professional decisions.We are seeking Associates who exhibit a passion for learning and a talent for delivering exceptional client service within a performance-driven, merit-based, and teamwork-oriented environment.As an Associate, you will play a key role in driving GLG's Insight Network – the world's most extensive and diverse source of firsthand expertise. Your responsibilities will involve dynamic communication and collaboration with leading professionals across industries to meet client needs.Ideal candidates will possess natural curiosity, robust critical thinking abilities, and a competitive spirit aimed at achieving client success. With these attributes, you will undergo comprehensive onboarding and training to cultivate the skills necessary for success in your role. Over time, based on your consistent performance, you will manage project lifecycles, engage frequently with high-profile clients and experts, while receiving ongoing coaching and mentorship from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Identifying and recruiting new experts to join GLG's Insight Network through targeted lead generation and outreach via phone, email, and additional methods.Coordinating and confirming essential calls and meetings between GLG's clients and Network Members, including scheduling calls with your newly recruited experts.Collaborating closely with client-facing team members to expand project scope and recruit populations to ensure successful client outcomes.Developing a comprehensive understanding of client strategies, industry sectors, and value chains to identify and vet the most suitable experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Engaging proactively with GLG's Network Members to comprehend their expertise and assess their suitability for client projects.

Note: This position is for the Night Shift, with hours from 3 PM to 12 AM or 5 PM to 2 AM, in a hybrid setup at our Mumbai BKC office.Gerson Lehrman Group (GLG) is the foremost insights network, linking our clients with the largest global network of subject-matter experts across a myriad of sectors. We empower every professional decision with the strength of insight.As an Associate, you will serve as the primary client service representative, leveraging a diverse network of global experts to identify the most qualified professional for our clients' research initiatives. Your responsibilities will include staying abreast of industry trends, nurturing relationships with high-level professionals, managing client expectations, and excelling in a fast-paced environment by effectively juggling multiple projects.

We are excited to announce an opening for the position of Associate Client Service Manager (ACSM) at NEC Software Solutions.Experience Required: 8-10 years in IT Client Service Management.Location: Mumbai, IndiaWorking Hours: UK Business Hours; On-Call Support.The Associate Client Services Manager plays a pivotal role in supporting the Senior Client Service Manager in the daily management of contracted services for designated customer accounts. This involves collaboration across various departments to ensure all services are delivered according to contractual Service Level Agreements (SLAs) and aligned with customer expectations. The Associate will serve as a primary contact for all service delivery escalations.Key Responsibilities:● Facilitate the transition of significant clients into Business As Usual (BAU) Service Operations.● Ensure that end-to-end services provided to customers function effectively and meet contracted service levels and quality benchmarks.● Develop and nurture customer and third-party relationships at all levels under the guidance of the Senior Client Service Manager to enhance customer satisfaction and align services with clients' IT/IS business strategies.● Assist in the preparation of monthly reports, including but not limited to Service Performance Reports and Service Credit calculations.● Participate in service establishment, contributing to the creation of deliverable documents.● Collaborate with the Senior Client Service Manager to document, monitor, measure, and enhance services delivered to customers through Service Improvement Plans.● Support the Senior CSM during escalations for service teams, collaborating with the Senior CSM and the customer to achieve optimal outcomes in line with contracted services.● Maintain excellent communication with customers, third parties, and internal service teams.● Aid the Senior CSM in ensuring acceptance of new or modified services into operation while managing ongoing service levels as per contract.● Comply with corporate policies, processes, procedures, and guidelines.● Engage in activities to minimize Service Credit liabilities through Service Improvement or Risk Management initiatives.● Serve as a deputy for the Senior CSM when necessary.Additional Information:The successful candidate must undergo security clearance. Continuation in this role is contingent upon successfully obtaining and maintaining the required clearance.

Position Overview:Gerson Lehrman Group (GLG) is seeking a highly skilled Manager to enhance our Asia Client Solutions team in Mumbai. As a Client Solutions Manager, you will play a pivotal role in addressing and managing project inquiries from our corporate clients in the region.Your primary responsibilities will include coordinating and executing both short-term and mid-term client projects, ensuring that the team meets or surpasses its commercial, developmental, compliance, and personnel objectives. You will also support the Sales team in expanding our client base in the region and collaborate with leadership to develop and implement initiatives aimed at improving business performance.Key Responsibilities:Leadership: Manage and guide a team of junior to mid-level professionals. Uphold best-in-class client service standards through effective coaching, and support the professional development of your direct reports while actively managing team performance.Culture & Leadership: Exemplify GLG's leadership principles and culture within the team and in external engagements.Facilitation: Enhance educational interactions between GLG experts (including industry executives, independent consultants, academics, and former policymakers) and our clients. Support clients in due diligence research, internal studies, or other strategic and operational engagements through various interaction formats, primarily 1:1 consultations, but also including surveys, in-person meetings, panels, and custom engagements.Sales Support: Assist the Sales team in nurturing GLG client relationships within India, targeting both new clients and existing senior stakeholders through proactive outreach, project execution, post-project feedback, and occasional in-person meetings.Strategic Development: Collaborate closely with leadership, sales, and other GLG stakeholders to develop and implement effective strategies.Performance Tracking: Monitor team performance and devise plans to accelerate growth and revenue in both the short and long term.Event Programming: Organize live in-country meetings or teleconferences on relevant topics and current events for our clients in collaboration with the Sales team.

JioAds brings marketers and millions of consumers together across India. People spend over seven hours daily on Jio platforms, giving advertisers direct connections through the Jio mobile network and JioFiber. The media portfolio includes JioTV, JioGames, JioChat, and JioCinema, creating many ways for brands to reach their audiences. First-party data powers JioAds, supporting every stage of the consumer purchase journey. The team shapes brand experiences across video, digital out-of-home, and in-store channels. By partnering with top publishers, JioAds helps maximize ad inventory and revenue using high-performing ad formats. Technology and product teams based locally work side by side with advertisers and publishers to support their growth goals. Location This role is based in Mumbai.

JioAds connects brands with a vast audience across India, reaching hundreds of millions of consumers who engage with Jio platforms for over seven hours each day. Users access content and services through the Jio mobile network and JioFiber, interacting with platforms such as JioTV, JioGames, JioChat, and Jio Cinema. By leveraging first-party consumer insights, JioAds enables advertisers to reach audiences throughout every stage of the purchasing journey, both online and offline. The JioAds network covers a wide range of channels, including video, display, custom experiences, in-store touchpoints, digital out-of-home, audio, connected devices, and coupons. The company also partners with premium publishers to help them increase ad inventory revenue using formats like native, interstitial, pre-roll, and mid-roll ads. Technology and product teams based in India focus on solutions tailored to local business needs and growth. Role overview The Associate Director - Client Partner in Mumbai leads the revenue delivery process, turning client and agency demand into finalized business agreements. This role acts as a key bridge between JioAds and its clients, ensuring business objectives are met and relationships are maintained at a high standard. Key responsibilities Support the Sales team in achieving revenue targets. Represent JioAds as a market ambassador for assigned agencies and clients, building long-term strategies to position JioAds as a preferred partner. Stay updated on the digital ecosystem, industry analytics, and emerging trends. Drive both strategic and tactical initiatives to maintain a strong sales pipeline, proactively addressing challenges and ensuring operational excellence. Act as an individual contributor focused on maximizing revenue potential. Independently manage stakeholder relationships with minimal supervision. Collaborate with internal sales strategy and client teams to conceptualize and execute long-term agreements for assigned accounts.

Role overview weekdayworks is seeking a Client Operations Associate based in Mumbai. This role centers on supporting daily client service activities and ensuring operations run smoothly. The position involves coordinating communications, tracking service requests, and contributing to process improvements. What you will do Coordinate with clients to maintain clear and timely communication Manage and follow up on service requests from start to finish Assist in identifying areas for operational improvement and support their implementation Requirements Strong communication skills Proactive problem-solving mindset Dedication to providing excellent customer support

About WPPWPP serves as the trusted growth partner for the world's premier brands. By integrating cutting-edge media intelligence, data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel, we empower our clients to navigate change, seize opportunities, and achieve transformative growth. Discover more at WPP.com.About WPP MediaAs WPP’s global media collective, WPP Media is dedicated to harnessing the omnipresence of media to create boundless growth opportunities. We bring together the best platforms, talent, and partners, fostering an environment where creativity drives impactful results. For further information, visit WPPMedia.com.At WPP Media, our culture and people are our greatest assets, enabling us to deliver remarkable experiences for our clients and colleagues alike. Embracing WPP and WPP Media's core values is essential in this role:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.About Mindshare: A Leading WPP Media BrandMindshare is committed to delivering Good Growth for its clients. As 'Growth Architects', we aim for growth that benefits all stakeholders, utilizing media with intent to forge deeper connections with consumers and enhance trust in brands.

About WPPWPP serves as the trusted growth partner for the world's leading brands. We integrate cutting-edge media intelligence, data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel within a single entity—driven by exceptional talent and our innovative marketing platform, WPP Open. Our mission is to assist clients in navigating change, seizing opportunities, and achieving transformational growth. For more details, visit WPP.com.About WPP MediaAs the creative transformation company, WPP harnesses the power of creativity to forge better futures for our people, planet, clients, and communities. For more information, explore wppmedia.com.WPP Media represents WPP's global media collective. In a landscape where media permeates every aspect of life, we unite the finest platforms, talent, and partners to create boundless growth opportunities. Our culture and people are pivotal in delivering exceptional experiences for our clients and one another. In this position, embracing WPP and WPP Media’s core values will be essential:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open Environment by Balancing People and Client Experiences through Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.About Mindshare: A Leading WPP Media BrandMindshare is dedicated to delivering Good Growth for its clients. As 'Growth Architects,' we foster growth that benefits all stakeholders—enhancing the lives of people, the planet, and business—by employing media with intention. This methodology cultivates more meaningful connections with consumers, bolsters brand trust, and results in improved outcomes for all parties involved.Reporting StructureThis role reports directly to the Partner of Client Leadership.Key Highlights of the Role:1. Engage with the fastest growing FMCG client, presenting unique challenges and opportunities.

Join Third Bridge as an Associate in our Global Client Services team, operating during US hours. This role offers the opportunity to be at the forefront of our client interactions, providing high-quality service and support to our diverse clientele.

Role Overview Weekday-1 is hiring a Senior Solutions and Presales Manager to join its Mumbai team. This position calls for a tech-focused leader with at least 8 years of experience, especially in enterprise SaaS applications. The team is growing quickly, and the work centers on supporting enterprise clients and closing complex deals. What You Will Do Act as a technical advisor for enterprise clients, helping them navigate implementation challenges. Design tailored solutions throughout the sales process, aligning platform capabilities with client goals. Develop customized proposals that improve the customer experience and address specific business needs. Translate business objectives into practical, actionable solutions that support client strategies. What We Look For At least 8 years of experience, with a strong background in enterprise SaaS applications. Comfort working with enterprise clients and managing complex sales cycles. Ability to communicate technical concepts clearly and build trust with stakeholders. Experience crafting solutions that deliver measurable value to clients. Location This role is based in Mumbai, Maharashtra, India.

Join our dynamic finance team as a Senior Finance Associate at weekday-1, where you will play a pivotal role in managing financial operations and providing strategic insights. You will be responsible for analyzing financial data, preparing reports, and ensuring compliance with financial regulations. This position offers an exciting opportunity for growth and development in a collaborative environment.

At NiCE, we embrace challenges and push beyond our limits. We are ambitious innovators and competitive players who strive for excellence. If you're driven by ambition and passion, we offer a unique career opportunity that will ignite your potential.What does this role entail?NICE, a leader in cloud contact center technology, is seeking a seasoned Solution Consultant to inspire potential clients with our diverse portfolio and facilitate their journey to becoming a valued NICE customer. The ideal candidate will collaborate closely with prospects to understand their objectives and business needs, crafting tailored solutions that address the evolving requirements of their contact centers. This position offers dedicated sales support to our Enterprise, BPO, and SMB sales teams, aiming to surpass expectations.How will you contribute?Proactively assess and address customer technical needs and concerns to drive new sales and expand existing accounts.Continuously learn and master the NICE software portfolio at an intermediate level to effectively apply our technology to meet customer goals.Evaluate the technical feasibility of new sales opportunities or Requests for Proposals, ensuring accuracy in our commitments to new clients.Facilitate a seamless transition from pre-sales to implementation by providing essential knowledge transfer regarding project scope and requirements.Safeguard NICE from projects where technical challenges outweigh the benefits, fostering sustainable partnerships.Support our Sales team in preparing and delivering business discussions, technical presentations, and product demonstrations by aligning customer requirements with value-driven technical solutions utilizing the NICE software portfolio.Identify customer needs through technical assessments, building business value for solutions to help overcome objections.Engage with prospective customers as a trusted technical advisor to understand their environment, challenges, and goals, and assist in achieving their objectives.

Join our dynamic team at WNS Global Services as a Senior Associate. In this role, you will leverage your expertise to contribute to our innovative projects and deliver exceptional results. Your analytical skills will play a crucial role in driving operational efficiencies and enhancing client satisfaction.

MongoDB is rapidly expanding its footprint globally, partnering with some of the most innovative companies and development teams in enterprise software. We invite enthusiastic technologists to become part of our Pre-Sales team, where your technical expertise will be crucial in aligning our cutting-edge platform with the diverse needs of our clients.As a Pre-Sales Solution Architect at MongoDB, you will guide customers in designing and building robust, scalable systems utilizing our data platform. Our team comprises experienced technical sales professionals, software architects, entrepreneurs, and developers who are committed to ensuring customer success through design, deployment, and operations. You will collaborate closely with our sales executives to help customers address their business challenges using our solutions, playing an essential role in securing deals and driving business growth. You will serve as a trusted advisor to a wide array of users, from startups to some of the largest enterprise IT organizations worldwide.This role is based in-office in Mumbai and can be conducted from anywhere in India.

Join Jiostar as a Senior Associate in our Commercial Operations team, where you will play a crucial role in optimizing our operational strategies. You will collaborate with cross-functional teams to enhance efficiency and drive growth. The ideal candidate will bring strong analytical skills and a passion for operational excellence.

Role Overview WPP Media is looking for a Client Partner in Mumbai. This role focuses on building and maintaining strong client relationships. The Client Partner works with teams across the company to deliver solutions that fit each client's goals and challenges. What You Will Do Develop and strengthen partnerships with clients Work closely with cross-functional teams to address client needs Help drive the growth and success of client brands through tailored strategies