Customer Success Manager - Scale (EMEA) (F/M/D)

NavVis is on the lookout for a dynamic and driven Customer Success Manager to join our Scale team in the EMEA region. Your primary responsibility will be to ensure our customers achieve maximum value from our products, driving customer satisfaction and retention. You will work closely with customers to understand their needs, provide tailored solutions, and …

Job Description OverviewBecome an integral part of the AIRS Medical team as a Technical Customer Success Manager for the EMEA region. In this pivotal position, you will ensure that healthcare clients effectively integrate and leverage the full capabilities of SwiftMR, our cutting-edge cloud-based MRI reconstruction software. Your responsibilities will include collaborating directly with healthcare providers for the setup and configuration of SwiftMR, establishing connections with MRI systems and PACS, and troubleshooting any technical challenges that arise. As a key member of our customer success team, your technical knowledge and customer-centric approach will be essential in guaranteeing seamless installations, resolving issues, and providing a positive experience with SwiftMR from initiation through ongoing support.AIRS Medical has earned accolades such as the Frost & Sullivan Technology Innovation Leadership Awards in 2023 and 2024, as well as recognition for winning the Facebook AI Research and NYU Langone Health fastMRI Challenges in 2019 and 2020. These honors reflect our commitment to leading advancements in deep learning and medical imaging AI. As we expand our footprint across the U.S., Europe, and beyond, AIRS Medical remains dedicated to pioneering AI and robotics innovations that improve patient care, empower healthcare professionals, and transform diagnostic efficiency.For more details about our company, visit https://airsmed.com/ or our LinkedIn page.

As an Enterprise Customer Success Manager at NavVis GmbH, you will play a pivotal role in ensuring the satisfaction and success of our enterprise clients. You will be responsible for driving customer engagement, facilitating onboarding, and ensuring that our clients derive maximum value from our innovative solutions. Your expertise will help guide customers through the implementation process, address their queries, and proactively manage their needs.Utilizing your strong communication and analytical skills, you will collaborate closely with cross-functional teams to advocate for customer needs, contributing to product enhancements and driving overall customer satisfaction. Join us in helping our clients succeed in their digital transformation journeys!

YOUR ROLEAre you passionate about delivering exceptional customer experiences and maximizing product value? Do you thrive in building strong partnerships and ensuring customer success? If so, we invite you to join our dynamic team and make a significant impact!ABOUT USAt dataguard, we are on a mission to safeguard the individuals behind the data. As a rapidly expanding security and compliance technology firm, we are committed to protecting our clients' interests. With a global team of around 200 professionals and locations in Munich, Berlin, London, Stockholm, and Vienna, we empower over 4,000 clients to achieve swift certifications and develop robust risk management strategies. Our cutting-edge AI-driven automation and personalized expert guidance provide our customers with a seamless security and compliance journey, enabling them to stay ahead of the evolving cybersecurity threats.KEY RESPONSIBILITIESManage a portfolio of medium-sized business clients, ensuring they unlock the full value of our solutions.Cultivate lasting relationships, deliver product demonstrations, and assist customers in optimizing their use of our offerings.Collaborate closely with key decision-makers, understanding their priorities and proactively supporting their objectives.Guide clients through their customer journey, focusing on retention and growth within your portfolio.Identify challenges promptly, facilitate solution-oriented discussions, and ensure lasting customer satisfaction.Analyze customer interactions and derive actionable insights to amplify their success with our solutions.Encourage customer engagement, gather success stories, and disseminate best practices across the community.Collaborate with cross-functional teams including Marketing, Sales, Product Development, and Technical Support to deliver a cohesive customer experience.WHAT WE OFFERThe autonomy, trust, and resources to excel in a purpose-driven company dedicated to making a positive impact in the digital realm.A flexible work environment with customized working hours, location choices, and benefits that cater to your lifestyle, health, and family needs.A secure, forward-thinking position within a dynamic scale-up poised to make a significant difference in the industry.

Your Role.As a Customer Success Manager at Wundermart, you will play a crucial role in delivering transformative value to our clients. You will establish yourself as a trusted partner, cultivating and maintaining robust relationships that ensure customer success, satisfaction, and loyalty. With your proactive approach, you will anticipate client needs, address challenges, and devise innovative solutions that enhance customer experiences.Utilizing data-driven insights, you will identify opportunities for improving financial performance while celebrating client successes. You will take ownership of the onboarding process, warmly welcoming new customers and guiding them through a seamless integration experience. Your regional knowledge will facilitate effective coordination of shop openings across various teams, ensuring operations run smoothly. Additionally, you will collaborate closely with internal and external teams to ensure customer actions are executed quickly and effectively.As part of Wundermart’s commercial team, you will work alongside sales colleagues responsible for identifying and securing new locations for our lobby shops. Your involvement from the outset allows you to gain deep insights into the hotel, its guests, and the market dynamics, positioning you as a driving force behind the commercial and financial success of these shops.Upon contract signing, you will lead the relationship-building process with new customers and coordinate the shop setup, ensuring everything operates smoothly from day one. With a keen understanding of market and hotel-specific needs, you will continually enhance our services, shape local pricing and promotions, and identify upselling opportunities that drive performance.Since this role is within a growing department, you will have the opportunity to influence its development and make a significant impact as we scale together!Key Responsibilities.Take full ownership of the financial performance of Wundermart for your assigned customer portfolio, which may include multiple regional clients.Your primary focus will be to drive turnover within your portfolio, collaborating with internal teams to achieve this goal.Implement new initiatives aimed at upselling within your customer or regional group.Coordinate shop-opening activities in your designated region and lead customer onboarding efforts.

Location: MunichStart: ImmediatelyDuration: 3–6 MonthsType: Full-time InternshipAbout BliroAt Bliro, we are transforming the work life of customer teams through AI. Our platform transcribes and analyzes customer conversations in real-time, whether online or in-person. This enables teams globally to make data-driven decisions and automate their processes. We focus on millions of sales users—2.5 million alone in Germany. Those who work with us are shaping the next generation of intelligent collaboration between humans and AI.Currently, over 1,500 companies trust Bliro, including fast-growing startups and established corporations. Backed by top investors, we are now looking for a motivated intern in the Founder's Associate Intern - Growth position to help drive our growth further. You will work closely with our founder Maurice and Bliro's Sales Team.Our Sales Team brings experience from some of the fastest-growing software companies in the world (Ex-Deel, Ex-Autodesk, Ex-Celonis) and looks forward to your application!

Join Mollie as a Customer Success Manager for the DACH region, where you'll play a pivotal role in enhancing customer satisfaction and driving retention. You will collaborate closely with clients to understand their needs and ensure they derive maximum value from our payment solutions. Your expertise will help guide customers through onboarding and foster strong relationships that promote long-term loyalty.

Are you passionate about customer success and eager to make a meaningful impact? Join wemolo, a dynamic company dedicated to delivering exceptional user experiences. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and maximize the value of our services.In this position, you will work closely with clients, providing support, guidance, and strategic insights to foster strong relationships and drive satisfaction. Your ability to communicate effectively and understand customer needs will be essential in helping our clients thrive.

As a Customer Success Manager at MongoDB, you will embrace the opportunity to immerse yourself in cutting-edge technology while tackling new challenges head-on. We seek a dynamic individual capable of thriving in an environment filled with ambiguity, operating independently, and maintaining a customer-focused mindset. You will play a crucial role in building our success program and serve as the primary contact for MongoDB end users. Your technical and account management expertise will be instrumental as you lead the account team, collaborating with Sales, Professional Services, Solutions Architects, and more. This position can be based in our Munich office or can be performed remotely within Germany.

At wemolo, we embody #ownyourgrowth – embracing responsibility, recognizing opportunities, and driving change. Here, innovation and personal development go hand in hand.Are you eager to do more than just manage accounts? Do you strive to create impactful moments for customers? If you thrive on seeing clients succeed and view innovation as more than just a buzzword, we want you on our team!As a Customer Success Manager (All Genders), you will be a pivotal change agent for our B2B clients. You will guide them through the implementation of our intelligent camera systems in their parking facilities, ensuring they derive maximum value from our solutions.What You Can Expect:Smooth Onboarding: You will manage the entire introduction of our system from start to finish through email, calls, or live demos, ensuring seamless integration in our clients' parking areas.Enablement Over Support: You empower customers to become true product experts, demonstrating how to leverage the full potential of our solutions.Building Strong Relationships: Through proactive check-ins and genuine interest, you will forge long-lasting, trust-based partnerships.Collaborative Teamwork: You will work closely with our Commercial, Product, and Engineering teams, relaying customer feedback directly to drive impact.Scaling & Improving: You will think critically about processes, identify automation potentials, and help us design an efficient and scalable customer journey.Inspire Us With:Your Experience: Approximately 2-4 years in Customer Success, Account Management, or Customer Service, preferably within a B2B software or technology company with hardware components.Customer-First Mindset: You communicate clearly, persuasively, and solution-oriented, and feel comfortable advising customers strategically.Technical Skills: Experience with tools such as G-Suite, Airtable, and CRM platforms like Salesforce or HubSpot is advantageous.Languages: Proficiency in German at least at C1 level and fluent English; additional languages are a plus.

Join Our Team at MercuraAt Mercura, we're revolutionizing the backbone of the economy with innovative AI software solutions.With the backing of Y Combinator, we've successfully completed a highly oversubscribed funding round, achieving one of the highest valuations in our cohort. As one of the fastest-growing startups in Europe, we proudly surpassed $2M in Annual Recurring Revenue (ARR) in our inaugural year. We seek passionate team members eager to help us achieve our ambitious goal of $10M ARR by the end of 2026.Co-founder Lukas, hailing from a family deeply rooted in the construction industry for over 115 years, understands the slow and manual quoting processes firsthand. He is driven by a mission to leverage AI to enhance the efficiency of the firms that keep our world running.Role OverviewAs our inaugural Customer Success Manager, you will oversee the entire customer journey, ensuring that every client extracts maximum value from Mercura's offerings. Your involvement will span the entire lifecycle: from engaging discussions during the sales process to user onboarding, conducting workshops, and nurturing existing relationships.Collaborating closely with our Chief Product Officer, sales, and engineering teams, you will convert customer feedback into actionable insights, help shape the product roadmap, and drive product adoption. Establishing robust, enduring relationships, proactively engaging clients, and crafting customized success strategies will be paramount to ensuring customer satisfaction and measurable outcomes. As a trusted advisor, you will empower clients to meet their objectives while propelling Mercura's growth trajectory.Key ResponsibilitiesCustomer Relationships: Serve as the primary contact and trusted advisor for our clients, fostering satisfaction and long-term partnerships.Lead Onboarding and Implementation: Facilitate the onboarding and implementation processes for customers, ensuring rapid time-to-value and sustained engagement.Develop Product and Customer Expertise: Gain a thorough understanding of our software and client needs, advocating for customer requirements in the product development process.Value Creation: Assist customers in realizing measurable savings and efficiency improvements and support them during critical negotiations.Account Success Ownership: Propel the adoption of Mercura's solutions through tailored strategies and proactive engagement.

At wemolo, we embrace the philosophy of #ownyourgrowth – this means taking ownership, recognizing opportunities, and driving change. Here, innovation and personal growth go hand in hand.Are you looking to do more than just manage accounts? Do you want to create impactful moments? Do you thrive when customers succeed thanks to your efforts, and do you believe that innovation is more than just a buzzword?If so, we want you on our team!As a Senior Customer Success Manager (All Genders), you will be a game changer for our B2B clients. You'll guide them in implementing our intelligent camera systems in their parking areas, ensuring they derive maximum value from our solutions.What You Can ExpectSmooth Onboarding: You will oversee the implementation of our systems from start to finish via email, calls, or live demos, ensuring seamless integration for our large and enterprise clients.Enablement Over Support: You'll transform customers into true product experts, showing them how to unlock the full potential of our solutions.Strong Relationships: Through proactive check-ins and genuine interest, you will build long-lasting, trustworthy partnerships.Collaborative Teamwork: You will work closely with the Commercial, Product, and Engineering teams, bringing customer feedback directly to where it matters.Scale & Improve: You will innovate processes, identify automation opportunities, and help us create an efficient and scalable customer journey.Inspire Us With:Experience & Drive: You have at least 4-6 years of relevant experience in Customer Success or Account Management in a B2B environment, ideally having led complex projects at the intersection of SaaS and hardware.Customer-First Mindset: You are a communication expert, negotiating confidently with decision-makers and focusing on scalable solutions rather than problems.Tech Affinity: You are proficient with modern tools (G-Suite, Airtable, Salesforce) and utilize data not just for management but to proactively derive actionable insights.

About Our ClientOur client is a leading provider of SaaS solutions aimed at streamlining administrative and HR processes. With a robust client base exceeding 7,500 and over 1.4 million users across 130 countries, they are committed to delivering software that addresses specific needs such as time and activity management, HR management, employee engagement, and expense reporting. Their mission is to enhance productivity while ensuring a simple, efficient, and user-friendly experience for their clients.Due to a remarkable growth rate of 40% annually and an ambitious expansion strategy, our client is looking to strengthen its workforce. Currently, they employ over 650 professionals across France (Paris, Marseille, Nantes), Spain (Barcelona), Switzerland (Geneva), and now Germany (Munich).Role OverviewAs they continue to expand in the German market, our client seeks a passionate HRIS Customer Success Consultant to be the pioneering member of their team in Germany. This role is pivotal in shaping the future of customer engagement in this new venture!Key Responsibilities:Lead the onboarding and implementation of new clients in Germany.Foster customer satisfaction by proactively addressing their needs and adapting to evolving functional requirements, creating opportunities for future growth.Contribute to the localization and continuous enhancement of the consulting services offered in Germany.Task Details:Customer Onboarding (Project Management and Implementation)Deliver exceptional service to a diverse clientele, managing complex and high-stakes deployments for both SMEs and large accounts.Build and maintain trust with local businesses and key accounts, including their subsidiaries abroad.Ensure timely and budget-compliant deployment as per contractual obligations.Assess customer needs and propose tailored software solutions.Adapt our software to fit the local context in Germany.Train client administrators for independent software usage.Oversee the go-live process and provide support during initial usage phases.Exhibit flexibility and agility throughout the implementation process, accommodating unforeseen circumstances.Key Account Follow-up (Support and Account Management)Monitor and ensure the satisfaction of key customers.Assist customers with level 2 support issues.Conduct post-implementation reviews.Identify and cultivate new cross-sell and upsell opportunities.

As a Customer Success Manager at MongoDB, you will embark on a rewarding journey where technology and customer advocacy intersect. We seek an enthusiastic individual who embraces challenges and thrives in dynamic environments. This role requires a self-starter who can deliver exceptional customer experiences while shaping and enhancing our customer success programs. You will serve as a pivotal point of contact for MongoDB end users, utilizing your technical and account management expertise while leading cross-functional teams across Sales, Professional Services, and Solutions Architects.This position is tailored for candidates located in Munich, aligning with our hybrid work model, which promotes flexibility and collaboration.

Role overview DataGuard seeks an Account Manager (m/f/d) in Munich to nurture and expand relationships within a varied portfolio of business customers. This position blends relationship management with commercial goals, focusing on growing business within existing accounts. The Account Manager builds trust, ensures customers continue to see value in DataGuard's solutions, and works directly with decision-makers to support their needs and long-term success. What you will do Independently manage a portfolio of mid-sized business customers, helping them realize the full value of DataGuard's solutions. Build and maintain strong, lasting relationships with customers, deliver product demonstrations, and guide them in optimizing their use of DataGuard offerings. Work closely with decision-makers and founders to understand their priorities and provide proactive, tailored support. Support customers throughout their lifecycle, focusing on both retention and expansion within your portfolio. Spot potential challenges early, lead solution-oriented discussions, and maintain high levels of customer satisfaction. Analyze customer usage data to uncover insights that drive customer success. Encourage customer engagement, gather impactful success stories, and share best practices within the customer community. Collaborate with teams across Marketing, Sales, and Product Development to advance customer success initiatives. Location This role is based in Munich.

At Moss, we empower finance professionals to automate their daily tasks and make strategic decisions for the future.Our distinct culture and dedicated team foster an environment of growth and impact, where every member is committed to personal and professional development. We have been recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, and we are dedicated to advancing your career while ensuring Moss's enduring success.Join our Customer Success team, where you will play a pivotal role in driving SaaS revenue growth through proactive customer engagement. By utilizing data insights, you will identify upsell opportunities and proactively address churn risks. Your strategic insights and comprehensive knowledge of our product will be crucial in helping customers realize the full potential of our solutions and achieve their goals.Your Key ResponsibilitiesAs a Customer Success Manager, your daily activities will include:Enhancing Customer Engagement - Cultivate and maintain strategic relationships that create value, ensuring a deep understanding of your clients’ financial objectives and guiding them to activate all spend management features.Identifying Upsell Opportunities - Utilize your in-depth knowledge of our product and clients' needs to uncover new business prospects and optimize existing accounts.Measuring Success & Providing Insights - Track progress using defined KPIs to monitor revenue trajectories, such as spend engagement, SaaS uplift, and renewals.Acting as a Product Advocate - Collaborate with internal teams to gather client feedback and advise on current and future product features.Pursuing Process Excellence - Strive for continuous improvement, designing effective client journey touchpoints to enhance customer satisfaction and foster long-term retention.

Role Overview apaleo is looking for a Director of Customer Success & Onboarding to shape how customers experience our platform from day one. This position can be based in Munich or performed remotely. What You Will Do Lead and refine onboarding processes to ensure customers get the most value from apaleo quickly. Drive customer satisfaction by building strong relationships and addressing needs as they arise. Work closely with teams across the company to improve our service and support offerings. Who We’re Looking For Significant experience in customer success and onboarding leadership roles. A record of improving customer satisfaction and optimizing processes. Strong collaboration skills and the ability to work across departments. If you have a background in customer success and want to help shape the experience for apaleo’s users, we’d like to connect.

At Moss, we empower finance professionals to automate their daily tasks and make innovative decisions.Our distinctive team and culture foster an environment driven by impact and growth, where each member is encouraged to learn and excel. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career while ensuring Moss becomes a long-lasting success.Join our Customer Success team, where your focus will be on driving revenue growth in our SaaS sector through proactive customer engagement. By utilizing data insights, you will identify upsell opportunities while managing churn risks for your portfolio of clients. Your strategic insights and comprehensive product knowledge will be crucial in helping customers unlock the full potential of our product, setting them up for success.

About BliroAt Bliro, we are transforming the workday for customer teams through AI technology. We are developing "The Best Way to Sell with AI" - the singular AI assistant that enterprise sales teams truly need.Our platform enhances sales teams' efficiency, transparency, and overall performance. Teams around the globe can make data-driven decisions and automate their processes thanks to Bliro. We focus on millions of sales users, with 2.5 million alone in Germany. Collaborating with us means shaping the next generation of intelligent cooperation between humans and AI.Today, over 1,500 companies trust Bliro, including rapidly growing startups and established corporates. Backed by top investors, we are now looking for you as a Customer Success Manager to propel our growth further. You will work closely with our founder Maurice and Bliro's Sales and Product teams. About the RoleAs a Customer Success Manager at Bliro, you will be pivotal in ensuring our customers extract maximum value from our platform. You will oversee the entire customer relationship post-contract signing – from onboarding to extensive usage across potentially thousands of users per company. You will cultivate trustworthy relationships that enhance retention and uncover growth opportunities. This is a central role in Bliro's ongoing development, with direct contact to our existing customers and full responsibility from day one. Your MissionMaximize customer value and drive revenue growth by proactively managing relationships, preventing churn, and ensuring customers fully utilize Bliro to achieve clear ROI.Your TasksDrive Revenue Growth with Existing CustomersYou will actively identify and realize upsell and cross-sell opportunities, helping to close expansion deals that contribute to our Net Revenue Retention (NRR).Prevent Churn & Enhance RetentionThrough regular Quarterly Business Reviews (QBRs) with decision-makers, you will analyze the impact of Bliro, identify new customer needs, and gather feedback. You will communicate product updates and enhancements to ensure customers optimally utilize new features.

Location: MunichRole: Renewal Success Manager - DACH About DeepL DeepL SE develops secure, intelligent AI solutions for complex business needs. Since 2017, the company has grown to over 1,000 employees, serving more than 200,000 business clients and millions of users in 228 markets. DeepL’s Language AI platform is known for its natural translations, advanced writing tools, and real-time voice translation. Investors include Benchmark, IVP, and Index Ventures. Our Mission and Culture DeepL aims to lead globally in trustworthy, intelligent AI technology. The team builds products that improve communication, foster connections, and drive meaningful impact. Employees work alongside innovators and researchers who share a commitment to simplifying and enhancing how people work together. Feedback from the team highlights a culture of trust, curiosity, and care, where growth and well-being matter. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. About the Role The Renewal Success Manager - DACH plays a key role in supporting DeepL’s business clients during the renewal phase. This position focuses on more than contract renewals: it aims to deepen partnerships and ensure that customers continue to see value in DeepL’s solutions. The Renewal Success Manager acts as a strategic partner, guiding clients through an important stage of their relationship with DeepL and helping translate customer satisfaction into long-term commercial commitments.