Customer Specialist - Alabang Site (Experienced)

About the Role WNS Global Services is hiring an experienced Customer Specialist for the Alabang site in Muntinlupa. This role focuses on delivering strong customer service and supporting clients with care and professionalism. What You Will Do Handle customer inquiries and resolve issues efficiently Communicate clearly with clients to address their needs Supp…

About the Role WNS Global Services is hiring a Customer Retention Specialist based in Alabang, Muntinlupa. This position focuses on strengthening customer loyalty and maintaining long-term relationships with clients. What You Will Do Create and apply strategies to improve customer retention. Work closely with clients to understand and address their needs. Support efforts to exceed client expectations and encourage ongoing engagement.

This Site Leader role oversees the Global Center of Excellence in Alabang, Muntinlupa, Metro Manila. The center currently supports 40-45 employees and is expected to grow to 80-100. The leader will set the strategic direction for the site, manage daily operations, and ensure the facility aligns with organizational goals and customer needs. Key Responsibilities Direct daily operations and long-term planning for the Alabang Center of Excellence as the team expands. Guide the center to achieve company objectives and maintain strong customer satisfaction. Foster a collaborative, accountable, and growth-oriented team culture. Monitor performance, identify areas for improvement, and implement industry best practices. Develop and enforce fair and consistent employee policies across departments. Coordinate with global and regional leadership to improve communication and teamwork. Oversee facility resources, prioritizing safety, security, and operational efficiency. Represent the center during external engagements, including vendor management and site visits, while upholding company values. Champion innovation and continuous improvement in site operations. Lead growth initiatives, including facility expansion and talent recruitment to support long-term goals. This position offers the chance to shape a growing team and drive operational excellence at a key site for a US-based B2B solutions provider serving manufacturers across several industries.

Join WNS Global Services as a dedicated Healthcare Specialist (USRN) located in Alabang. In this role, you will leverage your nursing expertise to provide exceptional healthcare support to clients in the United States. You will be responsible for assisting in the management of patient care, coordinating with healthcare teams, and ensuring compliance with healthcare regulations.We are looking for a passionate healthcare professional who thrives in a dynamic environment and is committed to making a positive impact in the healthcare field.

Support Roles: Training, Workforce, and Operations WNS Global Services in Muntinlupa is hiring for several support positions across Training, Workforce, and Operations teams. These roles help keep business processes running smoothly and support the company’s focus on strong service delivery. About WNS Global Services WNS Global Services provides business process management solutions to clients worldwide. The Muntinlupa office supports a range of industries and values steady improvement in how services are delivered. Location On-site in Muntinlupa (Alabang).

Work Setup: Onsite (Alabang)Work Schedule: Flexible mid or night shift options availableAbout the Role: We are seeking a highly skilled Senior Network Engineer to join our dynamic team. This role requires a blend of technical expertise and leadership capabilities to ensure our network infrastructure is robust, secure, and efficient.Key Responsibilities:Procurement: Collaborate with stakeholders to gather requirements and initiate procurement processes, including Bill of Materials (BOM) for pricing.Service Transition: Execute technology migrations and system upgrades to facilitate seamless transitions in IT services.Service Delivery and Support: Provide 2nd-level troubleshooting for incidents and service requests, ensuring compliance with service delivery standards.Availability & Continuity: Oversee the reliability of IT services through routine backups and capacity management.Service Level Management: Address escalations, prepare service reports, and coordinate with service providers to meet SLAs.Supplier Management: Engage with vendors to resolve escalations and enhance support quality.Security Management: Implement corrective actions based on security alerts to uphold information security compliance.Incident and Problem Management: Manage service requests and incidents, performing root cause analysis when necessary.

Work Setup: Onsite (Alabang)Work Schedule: Flexible with mid or night shift options.Role Overview:The IT Technology Analyst – Team Lead plays a pivotal role in our IT Group (TIG), overseeing comprehensive IT service delivery, ensuring infrastructure reliability, and leading team performance. This position marries technical acumen with leadership skills to guarantee seamless IT operations, superior customer service, and adherence to company standards across networking, infrastructure, and service management.Your role will involve supporting Business As Usual (BAU) operations, managing transitions, and spearheading continuous improvement initiatives, while cultivating a high-performing, customer-focused IT team.

H&M Hennes & Mauritz AB is looking for a Part-Time Sales Advisor to join the team at Festival Mall Alabang in Muntinlupa. This role focuses on creating a welcoming atmosphere for shoppers and helping them find clothing and accessories that fit their style. Main responsibilities Greet customers as they enter the store and assist with selecting products Provide style suggestions and answer questions about the merchandise Help ensure the checkout process is smooth and friendly Keep the sales floor clean, organized, and inviting What we look for Genuine interest in fashion and staying current with trends Dedication to delivering excellent customer service Dependable, approachable, and comfortable working with a team This is a part-time position based at Festival Mall Alabang. The schedule will reflect part-time hours.

Join our dynamic team as a Customer Service Representative in Alabang! At tasq-work, we pride ourselves on providing outstanding service to our clients. Your role will involve engaging with customers through various channels, utilizing your excellent communication and problem-solving skills to address their needs effectively.Key Responsibilities:Respond swiftly and professionally to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on first-call resolution.Keep accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Identify opportunities to elevate the customer experience proactively.Aim to meet or exceed personal and team performance targets.

Join our dynamic team at WNS Global Services as a Healthcare Specialist (PHRN) in Alabang. In this role, you will be responsible for providing exceptional healthcare support and services to our clients. You will work closely with healthcare professionals to ensure the highest quality of care is delivered.

Join Our Team as a Workforce Management Process Specialist!We are seeking a dedicated and skilled professional to optimize our business partner's workforce management processes. As a Workforce Management Process Specialist, you will play a crucial role in forecasting, scheduling, and analyzing staffing needs to ensure smooth operations. Your expertise will directly influence our ability to meet business objectives.Key Responsibilities:Develop and maintain accurate forecast and staffing models to ensure optimal workforce levels.Provide analytical support for business initiatives, market conditions, and decision-making processes.Collaborate with business partners to identify changes in initiatives or business models affecting volume or staffing.Generate volume forecasts for inbound contact centers and processing departments.Continuously analyze staffing drivers including volume, handle time, shrinkage, and occupancy against plans.This position is ideal for individuals with a strong background in WFM processes and tools, looking to advance their career in a dynamic work environment.

Work Setup: Onsite (Alabang)Work Schedule: Flexible hours with options for mid or night shifts.About the Role: We are seeking a highly skilled IT Network Manager with extensive experience in networking. You will be responsible for the design, implementation, and management of our network infrastructure, ensuring optimal performance and security.Key Responsibilities:Network Operations: Oversee the design, configuration, installation, and maintenance of network hardware and software, including servers, routers, switches, and cabling.Security & Compliance: Implement and manage firewalls, intrusion detection systems, and network security protocols to ensure data protection.Monitoring & Support: Proactively monitor system performance to minimize downtime and swiftly resolve high-level network outages.Team Leadership: Lead, supervise, and mentor network staff and technicians.Strategic Planning: Upgrade network infrastructure, assess new technologies, and manage vendor relationships and contracts.

Join SGS as a Master Data Management (Customer) Specialist where you will play a pivotal role in enhancing customer data quality and integrity. This full-time position in our Shared Services Center is ideal for individuals eager to contribute to data management excellence.

Role Overview WNS Global Services is hiring a Customer Specialist for its Alabang site in Muntinlupa. This entry-level role suits recent graduates who want to begin a career in customer service. What You Will Do Communicate with clients to address questions and concerns Resolve customer inquiries efficiently and professionally Deliver support that encourages customer satisfaction and loyalty

Join our dynamic team as a WFM Team Lead in Alabang!We are looking for an experienced leader who thrives in a fast-paced environment and is committed to optimizing workforce management processes. This is a fantastic opportunity to make a significant impact in our organization.

Work Setup: Alabang (Onsite)Shift: Shifting SchedulesRole Overview: As the Assistant Manager of Quality Assurance, you will play a critical role in overseeing the quality framework of our operations, ensuring financial assessments, and maintaining robust process controls. You will actively engage with clients to enhance their experience and drive operational excellence.Key Responsibilities:Conduct financial assessments to ensure revenue health.Oversee process management by ensuring compliance with the quality framework and deploying it for new projects. Identify internal pain points in client processes and establish strong controls around them.Implement and monitor process verification methods, focusing on transaction monitoring to achieve process stability and consistent delivery. Establish quality measurement methods to continuously improve scores.Manage client relationships by participating in engagement reviews and delivering quality-specific performance reports. Analyze customer complaints and conduct root cause analyses to implement corrective actions.Institutionalize processes through engagement-specific verification audits to identify gaps in the Quality Management System (QMS) and ensure the timely closure of corrective action requests (CARs).Lead change management efforts at the engagement level to address issues during implementation and ensure sustained improvements over time.

Join our dynamic team at SGS as a Technical Customer Service Specialist, where your expertise will help us deliver exceptional service to our clients. As a key member of our Shared Services Center, you will be responsible for addressing technical inquiries, providing solutions, and ensuring customer satisfaction.In this role, you will collaborate with cross-functional teams to enhance our service offerings and improve customer experiences. Your ability to troubleshoot and resolve issues effectively will be pivotal in maintaining our reputation for excellence.

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.

Join Our Team as an Associate Software Engineer - Full-stack Developer in Alabang!Are you a passionate developer looking to grow your skills in a dynamic environment? At tasq-work, we are seeking an Associate Software Engineer with expertise in full-stack development to join our talented team. This is an onsite position located in the vibrant area of Alabang.

SGS is looking for a Technical Support Specialist to join the team in Muntinlupa. This full-time position centers on assisting clients with technical challenges and ensuring a positive customer experience. The role requires translating complex technical details into clear, accessible information for users who may not have a technical background. Key responsibilities Troubleshoot technical issues reported by clients Provide practical solutions and follow up to confirm problems are resolved Explain technical concepts in straightforward terms for non-technical users Contribute to customer satisfaction by offering responsive and effective support What we look for Strong, proactive communication skills Ability to explain technical information to people with varying levels of expertise Solid problem-solving abilities