About the job
Carvana is seeking a Customer Service Delivery Advocate in Myrtle Beach, SC. This position centers on supporting customers throughout their delivery experience and making sure every interaction feels smooth and positive.
Role overview
As a Customer Service Delivery Advocate, the main focus is on handling customer inquiries, resolving issues promptly, and coordinating the delivery process. Collaboration with logistics and support teams is a key part of the job, aiming to improve service quality and build strong customer relationships.
What you will do
- Manage and respond to customer inquiries related to deliveries
- Provide timely solutions to customer questions or concerns
- Coordinate with logistics and support teams to ensure smooth delivery operations
- Work to enhance overall customer satisfaction with each delivery
Requirements
This role requires strong communication skills, a customer-focused mindset, and the ability to work well with different teams to address challenges as they arise.
