About the job
As a Senior Microsoft Engineer at Zain Technologies, you will spearhead the resolution of intricate technical challenges across various Microsoft platforms. Your role will encompass advanced technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate is expected to possess a robust background in Microsoft technologies, outstanding communication skills, and a proactive problem-solving mindset.
Key Responsibilities:
- Take ownership of and resolve escalated technical issues pertaining to Microsoft 365, Azure, Windows Server, and Active Directory.
- Conduct root cause analyses and implement enduring solutions for recurring issues.
- Collaborate with Microsoft Premier Support and internal engineering teams for urgent issue resolution.
- Create and maintain comprehensive technical documentation, SOPs, and knowledge base articles.
- Guide and mentor L1 and L2 support engineers, promoting a culture of continuous learning.
- Lead incident response for high-impact outages and participate in on-call rotations.
- Contribute to system design reviews and provide insights on infrastructure enhancements.
