About the job
As an Infrastructure & Network Analyst, you will play a pivotal role in developing, testing, operating, monitoring, managing, and supporting IT services through a sophisticated array of hardware, software, networks, data centers, and cloud platforms.
This position serves as a crucial link between the infrastructure and network teams, responsible for identifying and addressing daily infrastructure and network challenges as they arise. You will also engage in projects aimed at enhancing the delivery of key services and contribute to the overall architectural design.
Key Responsibilities:
- Resolve incidents assigned through the ITSM ticketing system (ServiceNow) in accordance with prescribed SLAs, ensuring timely status updates are provided.
- Recommend changes as necessary, ensuring all relevant testing and approvals are completed.
- Handle major incidents outside of core working hours when on call.
- Escalate incidents and issues to the Service Delivery Manager as needed, ensuring prompt resolution.
- Participate in disaster recovery testing and drills.
Network Responsibilities:
- Administer switch and firewall configurations.
- Address alerts generated by monitoring systems for all network services and systems.
- Maintain development and testing network environments.
- Identify trends, log them as problem tickets, and update problem records promptly.
- Regularly assess network capacity and provide recommendations to prevent business-impacting issues.
- Assist with managing internal and public DNS.
- Support the completion of IT-related projects while providing insights on network security and architecture direction.
- Advise and implement enhancements to existing network designs to boost efficiency, reliability, and performance.
Infrastructure Responsibilities:
- Administer Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL, and Azure Web Apps.
- Collaborate directly with application development, support, and security teams to analyze and remediate identified risks and issues.
- Conduct timely security patching to ensure all infrastructure components are free from vulnerabilities.
- Coordinate penetration and vulnerability testing across company systems and networks.
- Analyze, design, test, install, document, implement, and support complex network solutions in cloud environments.
- Exhibit sound judgment by identifying potential problems early and proposing effective solutions.
- Maintain a comprehensive understanding of IaaS and PaaS services offered on cloud platforms and design networks that enhance usability, automation, and service reliability.
