Associate Director of Program Success

Job Title: Associate Director of Program SuccessTeam: Innovation TeamLocation: In-person in New York City (NY)Employment Type: Full-timeFLSA Classification: ExemptStart Date: As soon as possibleAbout BravenBraven is a dynamic national nonprofit organization dedicated to empowering promising college students to secure impactful first opportunities post-gradua…

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!AMER Portfolio Leader - Director of Customer SuccessAnaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

We are seeking a visionary and strategic Director of Programs to lead our initiatives and enhance our impact in New York City. This role is pivotal in driving program development, execution, and evaluation that aligns with our organizational goals. The ideal candidate will have a proven track record in program management, excellent leadership skills, and a passion for public service.

Join the City of New York as the Director of CASA Programs, where you will lead impactful initiatives that support community engagement and service delivery. In this pivotal role, you will oversee program development, manage a dedicated team, and ensure effective implementation of services tailored to the needs of our communities.

Runwise is hiring a Director of Customer Success based in New York, NY. This senior leader will guide the team that helps customers achieve long-term results with the Runwise platform, which improves building performance and energy efficiency. Role Overview This is a pivotal leadership role as Runwise expands into new markets and manages a growing portfolio of buildings. The Director of Customer Success will oversee a group responsible for monitoring building performance, optimizing system settings, and delivering measurable energy savings for customers. The position involves close collaboration with Customer Support, Field Operations, and Engineering to resolve issues and keep systems running smoothly. Runwise is looking for someone experienced in scaling customer success teams within a combined hardware and software environment. The right candidate will develop processes, metrics, and operational playbooks to support ongoing growth. Key Responsibilities Customer Success Leadership Lead and mentor Customer Success Managers as they oversee large portfolios of buildings. Set up frameworks for managing portfolios and establishing performance benchmarks. Design processes that encourage proactive engagement with customers. Building Performance Optimization Ensure buildings operate efficiently and deliver expected energy savings. Find opportunities to further optimize systems within customer portfolios. Develop monitoring and reporting systems to track building performance. Customer Relationship Management Build strong relationships with property owners, operators, and asset managers. Serve as the main technical point of contact for large customer portfolios. Identify ways to expand Runwise deployments within existing client portfolios. Operational Scaling Create playbooks and processes for managing large building portfolios. Introduce software tools that help the team scale efficiently. Improve systems for reporting, monitoring, and tracking performance. Collaborate with Customer Support and Field Service teams to solve operational challenges.

At Thought Machine, we are on a transformative mission to eliminate legacy technology from banks around the globe. Our cutting-edge core and payments technology operates seamlessly in the cloud, laying the groundwork for modern banking solutions. Accomplishing this ambitious goal requires a talented team dedicated to creating exceptional technology.In recent years, we have experienced significant growth, expanding our team to over 550 professionals across offices in London, New York, Singapore, Sydney, and our newly established Engineering Hub in Lisbon. With over £500 million in funding from esteemed investors including Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures, we are poised for further success.Our company culture fosters innovation and collaboration, allowing our team to produce top-notch work while enjoying the process. Recognized for our exceptional workplace culture and high Glassdoor ratings among UK fintech firms, we offer one of the most generous employee share packages in the industry. Additionally, we have been honored as one of the world's most innovative fintechs by Global Finance Magazine and acknowledged by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, along with being named a UK Best Employer for 2026.As the Client Success Director (CSD), you will be pivotal in ensuring that clients successfully adopt and scale our platform to meet their contractual objectives. Your primary measure of success will involve enabling clients to achieve their targeted volume of live accounts within established milestones, timelines, and budgets while ensuring high levels of client satisfaction and long-term commercial value.This senior, client-facing role necessitates extensive experience in core banking transformation programs, strong commercial insight, and the capability to coordinate delivery, support, and sales teams across complex, multi-year engagements.Key ResponsibilitiesClient Outcomes & Delivery• Lead the complete client success strategy from sales support to implementation and scaling.• Guarantee clients meet their contractual account volumes within set milestones, timelines, and budgets.• Serve as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA.• Actively identify delivery, adoption, or timeline risks and implement proactive mitigation strategies.

The City of New York is seeking a dynamic and experienced Director of Programs to lead and enhance our initiatives aimed at fostering community engagement and driving positive change. This pivotal role requires a visionary leader who can develop strategic programs, build partnerships, and oversee the implementation of projects that benefit the diverse communities of New York City.The ideal candidate will possess a strong background in program management, excellent interpersonal skills, and a commitment to public service. You will work collaboratively with city officials, community organizations, and stakeholders to ensure that our programs meet the needs of the citizens we serve.

About EliseAIAt EliseAI, we are transforming the critical sectors of housing and healthcare. Recognizing that everyone deserves a safe place to live and access to quality healthcare, we strive to make these essential services more accessible and efficient. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall user experience.Housing: We streamline the rental process by simplifying apartment tours, lease signing, maintenance requests, and ensuring constant communication with property teams—all in one convenient platform.Healthcare: We facilitate appointment scheduling, streamline intake forms, and enhance communication between patients and providers, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can eliminate manual tasks, improve service accessibility, and deliver a cohesive experience across essential services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further our mission.About The RoleIn this pivotal role, you will collaborate across departments to ensure customer revenue retention. You will engage in both strategic business discussions and technical conversations with stakeholders at all levels, including C-suite executives.Key ResponsibilitiesLead and mentor a high-performing team of Customer Success Managers (CSMs) through continuous coaching and training, helping each individual set and achieve their professional development objectives.Collaborate with HR and other leaders to recruit exceptional mid-market and enterprise CSMs, scaling the team as the company expands.Work alongside CSMs to identify customer challenges and goals, ensuring effective implementation of EliseAI solutions across their real estate portfolios.Take ownership of customer success, overseeing onboarding, product adoption, and retention strategies while collaborating with our Chief Revenue Officer to develop and execute account plans.Facilitate a weekly review of performance metrics to identify areas for improvement.Partner with product and engineering teams to drive the adoption of new features and products.

Job Title: Director of Client SuccessLocation: New York, NY or Atlanta, GA; Remote options availableAbout Us:At ClarityPay, we are on a mission to revolutionize the point-of-sale credit landscape, delivering unparalleled value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable “Pay-Over-Time” solutions, including monthly installment plans, Buy Now Pay Later (BNPL), and revolving credit products. We tackle complex credit challenges with agility, precision, and smart technology to ensure optimal outcomes for our partners.Our clients depend on us to enhance their customer service, foster growth, and cultivate loyalty. Our core values—merchant-first mentality, data-driven insights, a commitment to understanding the 'why', relentless learning, and teamwork—drive our dedication to providing outstanding customer experiences at both speed and scale.Role Overview:We are looking for a dynamic Director of Client Success to oversee a portfolio of clients, fostering success and advocacy for ClarityPay. This role entails onboarding clients and managing daily program operations. You will strengthen client relationships, drive performance to meet objectives, tackle critical issues, and ensure overall client satisfaction. Alignment of client expectations will be your priority as you work towards achieving shared goals. Analyzing data and feedback will be essential for identifying improvement opportunities and executing them effectively. Collaboration with cross-functional teams, including Business Development, Marketing, Product, Operations, Risk, Finance, and Legal, will be key.Key Responsibilities:Act as the primary liaison, facilitating communication between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).Lead the client implementation work plan, ensuring a smooth transition in partnership with Business Development and internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client representatives.Set clear performance expectations with clients and internal stakeholders, track progress, and report outcomes.Continuously monitor and assess performance and customer experience metrics.Create growth and success strategies, identify opportunities for improvement, present analytical insights, and ensure program performance aligns with overall strategy.Manage day-to-day client inquiries and challenges to enhance client satisfaction.

Join Our Team at Reality DefenderAs a leader in the cybersecurity landscape, Reality Defender excels in helping enterprises and governments detect deepfakes and AI-generated media. Our award-winning platform employs a patented multi-model approach that stands resilient against the latest generative technologies producing video, audio, imagery, and text. With a robust API-first deepfake detection system, we empower developers and teams to combat fraud and misinformation in real time.Supported by prestigious investors such as DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, we collaborate with top-tier enterprises, financial institutions, and government bodies to prevent the misuse of AI-generated content.Watch our Youtube: Reality Defender Wins RSA Most Innovative Startup to learn more about our innovative solutions.The Role of Director of Customer SuccessAs the Director of Customer Success, you will spearhead the strategy and execution of our customer success initiatives. Your primary focus will be on ensuring that clients across various sectors can effectively deploy and utilize our deepfake detection platform, achieving measurable outcomes and value.This position demands exceptional leadership skills, operational expertise, and a comprehensive understanding of complex enterprise and public-sector environments. You will cultivate and expand a high-performing team dedicated to enhancing customer outcomes, retention, and partnership longevity. Key responsibilities include:Define and implement a cohesive Customer Success strategy that aligns with our growth and retention objectives.Recruit, lead, and mentor a team of Customer Success Managers and onboarding specialists.Establish scalable processes for customer onboarding, adoption, health monitoring, renewals, and expansion.Drive growth within existing accounts by upselling and cross-selling our capabilities and enhancing customer utilization.Set and monitor KPIs, including retention rates, net revenue retention (NRR), adoption metrics, and customer satisfaction (CSAT/NPS).Collaborate closely with Sales, Solutions Engineering, Product, and Support teams to facilitate seamless customer lifecycle management.Ensure compliance with security and operational standards for regulated customers.Create and manage low-touch/tech-touch programs to enhance customer experiences effectively.

Role overview The Director of Data Operations and Program Analytics leads the City of New York’s efforts to strengthen data-driven decision-making. This position manages daily data operations, focuses on raising data quality, and uses analytics to support a range of city programs and initiatives. What you will do Supervise data operations across multiple city departments Work to enhance the quality and reliability of data used in city programs Apply analytics to inform and assess the impact of city services Partner with stakeholders to implement data-driven strategies Impact This position plays a key role in helping the City improve services for all New Yorkers by ensuring decisions are based on accurate data and thoughtful analysis.

Role overview The City of New York seeks a Director of Policy and Program Development to lead the creation and improvement of policies and programs that serve the community. This position calls for a strategic thinker who can guide initiatives with a clear vision and coordinate efforts across various city departments.

About impact.com impact.com is a commerce partnership marketing platform used by over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics. The platform brings together affiliates, influencers, content publishers, brand ambassadors, and customer advocates, helping brands grow through performance-driven partnerships. impact.com’s suite of products, Performance (affiliate), Creator (influencer), and Advocate (customer referral), lets businesses manage and scale every type of partnership in one place. More than 350,000 partnerships are managed through the platform, delivering measurable results. Learn more at impact.com. Role Overview The Associate Program Compliance Manager joins the compliance team to support consumer protection efforts. This role focuses on investigating partner content to confirm it meets legal and advertising standards. It combines detailed operational work with the use of advanced technology to monitor compliance across a high volume of partnerships. What You Will Do Conduct thorough reviews of partner content to identify discrepancies or non-compliance with advertiser requirements. Document findings clearly and consistently, maintaining accurate records for compliance tracking. Apply complex legal and advertising regulations to real-world partner scenarios. Work hands-on with compliance monitoring tools and processes. Support the enforcement of strict policy standards across the partnership network. Who Thrives Here People who notice subtle details and spot inconsistencies quickly. Those who are comfortable managing a high volume of tasks and documentation. Individuals who enjoy applying complex rules and regulations in a practical setting. Professionals interested in the intersection of advertising law and technology. Location This position is based in New York City or Columbus, OH.

As the Director of Programming for the Garden of Dreams Foundation, you will play a pivotal role in shaping, developing, and executing innovative programs that enhance the lives of children facing challenges. This position offers an exciting opportunity to lead impactful initiatives, collaborate with key stakeholders, and foster creativity and inclusion within our community.

Why Join DEPT®?At DEPT®, we are a pioneering Growth Invention company dedicated to accelerating the success of the world’s most ambitious brands. We operate where technology meets marketing, constantly pushing the boundaries of innovation to create what's next. Our ethos is built on the belief that stagnation is not an option; we thrive on curiosity, intentionality, and relentless invention.We cherish individuals who embody these traits, as our culture is founded on collaboration, creativity, and a strong sense of purpose. Here, you will find a supportive environment that encourages exploration, fosters teamwork, and empowers you to make significant contributions for our clients, our colleagues, and the future we are crafting together.The Role:The Associate Director of Creative Strategy is a visionary leader who recognizes the potential of B2B environments for exceptional design. You will spearhead the visual direction for key accounts, ensuring that our diverse clients—from tech innovators to industrial trailblazers—possess a sophisticated, premium, and human-centric visual identity.As an expert in visual systems, you will adeptly connect high-level strategic objectives with precise execution. Your profound understanding of performance-oriented creative will inform growth marketing initiatives, enhancing social-first creative thinking across various paid social platforms. You will lead a talented team of designers, copywriters, and art directors, inspiring them to transcend traditional B2B clichés in order to produce work that rivals leading B2C brands.What You'll Do:Direct the visual storytelling for B2B brands, transforming intricate data, technical white papers, and software landscapes into captivating and intuitive campaigns.Create and manage scalable visual systems that maintain brand consistency throughout all stages of the buyer journey—from high-level awareness (film/social) to mid-funnel conversion (infographics, sales decks, interactive experiences).Collaborate with creative strategy and media teams to develop compelling performance-driven creative that marries data insights with creative instincts.Oversee and mentor a team of Art Directors, Copywriters, and Designers, providing constructive feedback that elevates corporate briefs into award-winning creative outputs.Lead the visual production process, including selecting photographers and directors, supervising color grading, retouching, and motion design to ensure alignment with the original creative vision.

The City of New York is seeking an enthusiastic and dynamic Associate Director of Product to lead the development and execution of innovative product strategies that enhance the services we provide to our diverse communities. In this pivotal role, you will collaborate with cross-functional teams to ensure that our products meet the needs of our constituents and promote civic engagement.

Job Title: Associate Director of Internal CommunicationsTeam: Communications and MarketingLocation: In-person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC)Employment Type: Full-timeFLSA Classification: ExemptStart Date: ASAPAbout BravenBraven is a dynamic national nonprofit organization dedicated to empowering promising college students to secure impactful first job opportunities post-graduation through our innovative career-accelerating programs. Collaborating closely with higher education institutions and employer partners, we provide a transformative experience that begins with an engaging semester-long course for college students, followed by comprehensive support that extends through their graduation. Our collective ambition is to help rebuild the middle class and reinvigorate the American Dream.About the RoleTo realize our goal of serving 80,000 to 100,000 Fellows in the coming decade, Braven is seeking an Associate Director of Internal Communications. This crucial role is responsible for developing, leading, and implementing internal communication strategies that will enhance organizational clarity and foster a vibrant culture as Braven scales. This position is part of the Communications and Marketing team and reports directly to the Senior Director of Communications and Marketing.What You’ll DoStrategy & Operations (65%)Develop and execute an annual internal communications plan and strategies in collaboration with the People & Operations team and Braven's Alignment team. Key responsibilities include:Creating, distributing, and maintaining an organization-wide calendar.Crafting strategies and supporting content for national campaigns, such as Black History Month and staff spotlights.Establishing communication norms and guidelines for various platforms (e.g., Slack, email, Google Hub) to align with Braven’s culture.Leading training sessions on relevant tools, processes, and etiquette.Utilizing quantitative and qualitative insights to evaluate the effectiveness of communication strategies and make necessary adjustments.Exploring innovative approaches to engage staff with news and information, enhancing participation in key company initiatives.Content Creation (35%)Generate and drive communications regarding updates, campaigns, and change management that resonate with and align employees;Manage and implement strategic communications on various topics.

Role overview The Associate Director of Community Activation at the City of New York focuses on strengthening neighborhoods through direct community engagement. This leadership position involves working closely with a variety of stakeholders to support and grow local programs and outreach efforts. What you will do Work with community members, local organizations, and city agencies to move engagement initiatives forward. Assist in developing and carrying out programs that respond to neighborhood priorities. Lead outreach activities that connect residents with city services and resources. Location This role is based in New York City.

Join Msg Sports as an Associate Creative Director, where you will lead innovative creative strategies and campaigns that resonate with our diverse audiences. In this dynamic role, you will collaborate with cross-functional teams to craft compelling narratives and visual storytelling that elevate our brand and engage our fans.