Customer Experience Associate

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer …

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

About the Company:Industrious stands as the leading provider of premium workplace-as-a-service solutions, recognized for hosting the industry’s most highly-rated workplaces. Our mission is simple: to foster exceptional workdays for teams of all shapes and sizes, including our own. We believe that a great day at work is shaped by the people around you and the challenges you tackle together. We seek individuals who think creatively and thrive in a collaborative environment. We value new ideas and celebrate every achievement, with a focus on making a significant impact on workplace experiences.We also believe that great days begin when everyone can bring their true selves to work. A diverse range of backgrounds, thoughts, and ideas is essential to our success in crafting outstanding workplace experiences for our members and one another. At Industrious, we are dedicated to fostering an inclusive and respectful atmosphere that honors your individuality. Each team member is appreciated for who they are, and we believe we can achieve incredible things together as one unified team.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.To learn more about us, please visit www.industriousoffice.com/careers.About the Role:This is a full-time, in-person hospitality role requiring presence on-site five days a week. Candidates should reside within a convenient commuting distance of New York City. We offer an attractive compensation package that includes excellent commuter benefits!As a Member Experience Associate at Industrious, you will be vital to crafting an exceptional member experience, striving to ensure that every individual who enters our office has a great day. Although no two days will be the same, here’s a glimpse of what your responsibilities may include:You will be the welcoming face of our office, preparing it for the day by brewing coffee, setting out breakfast, and stocking communal amenities.You’ll take initiative and responsibility for managing inventory and ordering supplies for your location.Organizing engaging events and dedicating time to create unique signage will be part of your role, as you understand the importance of the details.You’ll facilitate a seamless onboarding experience for new members by integrating them into our systems, ensuring their first day is memorable.Assisting members with IT or wifi issues as needed, ensuring they have the support they require.

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

At HHAeXchange, we are a pioneering technology platform dedicated to enhancing home and community-based care. Established in 2008, our mission is to develop an all-encompassing end-to-end homecare solution that empowers individuals who are aging or living with disabilities to thrive within their own communities. Our passionate team is committed to revolutionizing the healthcare landscape by creating a comprehensive homecare ecosystem that seamlessly connects patients, personal care providers, managed care organizations, and state entities. We are currently in search of a seasoned professional to spearhead the automation, AI integration, and digital journey design throughout the customer lifecycle. Reporting directly to the VP of Customer Experience, this pivotal role will significantly influence the scaling of personalized and intelligent customer learning and adoption at each touchpoint. You will be the technical architect of CX Automation within our organization, with hands-on responsibilities to design, implement, evaluate, and refine processes independently. This is a hybrid role, requiring attendance at our Midtown Manhattan office three days a week (typically Tuesday, Wednesday, and Thursday). To perform effectively in this position, candidates must successfully execute all essential job functions with or without reasonable accommodations. We are committed to providing reasonable accommodations to support individuals with disabilities in fulfilling the essential functions of their roles.

Join dualentry as an ERP Implementations Lead specializing in Customer Experience. In this pivotal role, you will spearhead the implementation of our ERP systems, ensuring that our clients receive exceptional service tailored to their needs. Your expertise will guide project teams through the complexities of ERP solutions, driving successful outcomes and enhancing customer satisfaction.

As a Workplace Experience Associate at Industrious, you'll play a crucial role in enhancing the workplace atmosphere for our clients and guests. Your responsibilities will include ensuring a welcoming environment, managing daily operations, and addressing client needs promptly and effectively. You will collaborate with team members to maintain high standards of service and operational efficiency.

FanDuel, Inc. is hiring a Customer Marketing Associate to join the Customer Growth team in New York City. This role centers on increasing customer engagement and supporting marketing strategies that help drive growth and retention. The position works with teams across Operations, Marketing Technology, Data Science, Brand, and Commercial to deliver campaigns that improve the FanDuel customer experience and support revenue goals. Key responsibilities Execute lifecycle marketing campaigns for important customer segments, making sure they align with retention targets and budget requirements. Collaborate with Data Science to use predictive models for better targeting and campaign personalization. Work with experimentation teams to design and implement test-and-learn roadmaps focused on measurable improvements and ROI. Partner with creative and brand teams to develop campaign assets that increase engagement and reinforce brand awareness. Act as a point of contact for internal stakeholders, sharing campaign strategies, performance results, and recommendations with leadership. Monitor and analyze campaign performance against KPIs such as retention, engagement, and revenue, and translate findings into actionable insights. Prepare detailed reports to highlight growth opportunities and inform future marketing strategies. Oversee promotional budgets, track spend, and identify trends, risks, or discrepancies as they arise. Introduce new lifecycle tactics to boost engagement, retention, and perceived customer value. Build expertise in marketing technology and data tools to improve campaign execution and scalability. Support a collaborative team environment by sharing knowledge and assisting teammates. Location This position is based in New York City.

About Us:At Industrious, we pride ourselves on being the largest premium workplace-as-a-service provider, renowned for offering the highest-rated workplaces in the industry. Our mission revolves around creating exceptional experiences for teams of all sizes and stages, including our own. We understand that a great day at work is driven by the people around you and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in collaborative environments. As teammates, we foster new ideas and celebrate every achievement. We are passionate about making a significant impact on our members' workplace experiences.Authenticity is Key: We believe that great days at work begin when everyone can express their true selves. Embracing diversity in backgrounds, thoughts, and ideas is crucial to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to cultivating an inclusive and respectful environment that values your individuality. We celebrate our team members as unique individuals capable of achieving remarkable things when we work together.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and listed among Forbes’ Best Startup Employers.For more information, visit www.industriousoffice.com/careers.Role Overview:This position is an on-site hospitality role, requiring presence 5 days a week, and candidates must reside within a reasonable commuting distance from Houston, TX. To support this, we offer excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You are the key connector and the familiar face everyone recognizes. As the manager of your designated location, your business acumen will be instrumental in organizing details and communications to ensure seamless operations. You are confident engaging with executives, and you welcome the opportunity to learn and ask questions when necessary. Your enthusiasm drives you to connect with the broader business community, and you take pride in representing Industrious in your local market while identifying potential members to ensure they have an exceptional workday. Your genuine curiosity and consultative sales approach enable you to uncover and address clients' needs effectively. You will orchestrate outstanding events and embrace the hard work required to make them successful. Your passion lies in helping others succeed.

Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts. Key Responsibilities Direct programs aimed at improving customer interactions and making processes more efficient through automation. Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making. Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements. Role Focus This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.

FanDuel is looking for a Customer Growth Associate based in New York City to help strengthen customer engagement and support marketing initiatives within our Sportsbook vertical. This position sits within the Customer Growth team and works closely with departments including Promotions, Brand, Commercial, Marketing Technology, Data Sciences, Product, VIP, and Customer Service. Role overview This role focuses on driving retention programs and supporting revenue-focused marketing strategies. The Customer Growth Associate will help shape how we retain and engage players, using data-driven insights and close collaboration with teams across the company. What you will do Work with Customer Growth Strategy Leadership to refine and improve retention programs, identifying new ways to increase customer retention, player value, and wallet share. Assist in developing strategies that enhance the lifecycle journey for new customers, guided by data insights and business priorities. Analyze customer data to validate campaign strategies and generate actionable insights for retention initiatives. Support the full development cycle of retention campaigns for new customers, coordinating with analytics, Marketing Technology, operations, and creative teams from concept through execution and review. Implement a test-and-learn approach by creating and managing testing plans, contributing to the team roadmap, and ensuring results are communicated and applied. Lead reporting on performance metrics and campaign effectiveness. Collaborate with stakeholders on campaigns, maintaining feedback loops and serving as a subject-matter expert on promotional and channel strategies. Track promotion costs and monitor expenditure trends to ensure budget accuracy, reporting discrepancies as needed. Develop expertise in our marketing technology stack (including CPP, Knime, and Data Warehouse) to support operational efficiency and platform performance. This position offers the chance to help create memorable experiences for FanDuel customers while building expertise in customer growth and marketing technology.

About Us:At Industrious, we pride ourselves on being the leading provider of premium workplace-as-a-service solutions, hosting the most esteemed workplaces in the industry. Our mission is centered around crafting exceptional experiences for teams of all sizes and backgrounds. We believe that the essence of a fulfilling workday comes from the synergy of great teams and the innovative solutions they create together. We seek individuals who are not only eager to think creatively but also flourish in a genuinely collaborative environment. As colleagues, we champion fresh perspectives and celebrate every achievement. We are dedicated to making a significant impact on our members' workplace experiences.We believe that great days begin when everyone can express their true selves at work. Our diverse backgrounds, ideas, and perspectives are fundamental to our ability to offer outstanding workplace experiences, both for our members and amongst ourselves. Industrious is committed to fostering an inclusive and respectful atmosphere that values your unique individuality. We recognize and celebrate our team members as unique contributors who can achieve remarkable things when we unite as one cohesive team.We are proud recipients of accolades including being named one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and being listed among Forbes’ Best Startup Employers.To explore more, please visit www.industriousoffice.com/careers.About the Position:This is an on-site hospitality role, and candidates must reside within a convenient commuting distance to New York City. To support our team, we offer an attractive compensation package that includes valuable commuter benefits!As a Member Experience Associate with Industrious, you will be the cornerstone of our member experience, dedicated to ensuring that every individual who steps into our office has a fantastic day. While your daily activities may vary, here’s what you can expect:You will be the welcoming face of our office, preparing the environment each day by brewing coffee, arranging breakfast, and ensuring shared amenities are stocked.You will proactively manage inventory and oversee the ordering of supplies for your location.You will create memorable events and pay attention to detail, knowing that the magic lies in the small touches.You will facilitate a seamless onboarding process for new members by entering their details into multiple systems.You will provide assistance for any IT or Wi-Fi issues that may arise, ensuring a smooth experience for our members.

THE POSITIONJoin our dynamic team at FanDuel as a Customer Marketing Associate specializing in Messaging! We are seeking a talented and culturally aware individual to enhance our communication with customers through our CRM channels. This role combines the art of copywriting with brand strategy, personalization, and innovative experimentation. You will create persuasive, impactful messages that not only drive immediate customer engagement but also contribute to the evolution of our CRM messaging approach over time. Collaborate with Lifecycle Strategy, CRM Operations, Go-To-Market, Creative, and Experimentation teams to bring our brand voice to life in a way that resonates with our audience. If you are passionate about language, sports, culture, and understanding what captures customer attention, this role is perfect for you.

Role Overview Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support. What You Will Do Design and lead customer programs that promote engagement and satisfaction Work with teams across the company to incorporate customer feedback into products and services Champion continuous improvement in customer support and experience Location This position is based in San Francisco, CA or New York City, NY.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Peec AI, a Series A startup based in Berlin, develops analytics and intelligence tools for modern SEO and growth teams. As AI transforms online discovery, the company helps businesses track visibility, measure performance, and find ways to improve their organic reach across AI-driven search platforms. Role overview The Web Experience Lead will be based in New York City and take full ownership of the Peec AI website. This site is central to the company’s product and growth strategy. The role covers everything from site structure and user experience to messaging, design standards, and performance. The main objective is to communicate Peec AI’s value clearly and turn visitors into engaged users. What you will do Manage all aspects of the Peec AI website, including information architecture and daily updates Collaborate with Product, Marketing, Growth, and Design teams to improve user journeys and site flows Shape messaging and visual design to match the quality and ambition of Peec AI’s product Apply strong SEO practices to increase organic traffic Monitor site performance and pinpoint areas for enhancement Collaboration This position works closely with cross-functional teams to keep the website in sync with product changes and company objectives. Ongoing feedback with stakeholders ensures the content and user experience adapt as Peec AI grows.

About EliseAIAt EliseAI, we are dedicated to revolutionizing critical sectors such as housing and healthcare. Recognizing that secure housing and access to quality healthcare are fundamental needs, we strive to make these services more accessible and efficient.By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience across the board.Housing: We streamline the rental process by simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property management, consolidating all housing-related needs into one user-friendly platform.Healthcare: We facilitate the scheduling of appointments, the completion of intake forms, and enhance communication between patients and providers, allowing everyone to focus on health rather than administrative tasks.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz, propelling our mission forward.About The RoleWe are searching for a Chief of Staff to the Chief Experience Officer (CXO) who will serve as a catalyst for innovation within customer operations. This entrepreneurial opportunity is perfect for someone eager for founder-level responsibility. You will engage at the crossroads of customer interaction, product development, and execution to drive scalability and value delivery as our business expands.This position is tailored for a builder—an individual who perceives ambiguity as an opportunity, thrives in a tech-savvy environment, and is passionate about creating scalable systems, processes, and automations. You will collaborate closely with teams across Customer Success, Product Solutions, Product Development, Engineering, Sales, and Strategy, providing insights that directly influence product evolution by staying connected with customer experiences.If you aspire to influence company growth and elevate customer experiences, this role offers the scope, autonomy, and impact necessary to achieve those goals.

Join LaBella Associates as an accomplished Environmental Planner in our Environmental Impact Group based in New York City. Our dedicated team delivers comprehensive environmental review, impact analysis, and planning services to a diverse array of clients, including governmental agencies, municipalities, private enterprises, and utility companies. We collaborate with both public and private sector partners across all five boroughs, providing expertise in environmental planning, land use, and zoning to promote land development, neighborhood revitalization, mixed-use and affordable housing projects, as well as renewable energy initiatives.The ideal candidate will be responsible for preparing environmental documents and conducting technical studies in alignment with the City Environmental Quality Review (CEQR), New York State Environmental Quality Review Act (SEQRA), National Environmental Policy Act (NEPA), and various other regulatory frameworks. We seek a proactive, team-oriented professional with robust project management capabilities and a genuine passion for enhancing community development.

Location: NYC or Denver About Playground Playground builds software to help child care providers manage their businesses with less administrative hassle. Our platform supports thousands of schools across the country, helping them focus on delivering quality care. Backed by recent funding and statewide contracts, we continue to grow. Our founders have been recognized in Forbes' 30 Under 30. Role Overview The Mid-Market Customer Success Manager joins Playground's Customer Experience team. This role manages relationships with multi-location operators, supporting their success on our platform. The position focuses on building trust, driving adoption, and ensuring each account gets the most value from our services. A proactive mindset is key: anticipate challenges and opportunities before they turn into support tickets. What You Will Do Build relationships: Develop strong, multi-layered connections with mid-market clients. Understand their goals, pain points, and priorities. Drive retention and engagement: Use proactive strategies to reduce churn and boost engagement across your portfolio. Create scalable processes: Design repeatable playbooks and customer journey touchpoints for the broader team to use. Collaborate with Product: Share customer feedback with the Product team and advocate for improvements that matter to clients. Act on opportunities: Take initiative to resolve issues and pursue opportunities as they arise. Who Thrives Here People who enjoy solving complex problems, collaborating across teams, and shaping processes will find Playground a rewarding place to work. The team values initiative and a genuine commitment to customer success.