Customer Onboarding Manager at Fyxer | New York

Customer Onboarding ManagerLocation: New York City (Hybrid / 4 days onsite) Reporting to: Vio, Chief Customer Officer Goal: $100M ARR by EOY 2026Our MissionAt Fyxer, we are committed to redefining how the world communicates through email. Your role is to ensure that each new customer feels confident in their choice swiftly. This is not merely about onboardin…

Implementation ConsultantLocation: New York City (Hybrid / 4 days onsite) Reporting to: Vio, Chief Customer Officer Goal: $100M ARR by EOY 2026The MissionAt Fyxer, we recognize that the key to a startup's success lies in the quality and speed of execution. We are on a mission to transform the way the world utilizes email. Your goal will be to enhance our onboarding process significantly. You won't merely be onboarding customers; you'll be accelerating their time-to-value, enabling a $2.2M Net Expansion ARR drive. You'll develop a hybrid AI-human system that allows us to scale to thousands of seats without increasing our workforce.The RoleThis position focuses on the initial phase of the customer journey: onboarding, activation, and time-to-value. You will collaborate closely with Sales and Customer Success leaders to transform new accounts into quick and measurable achievements. You will proactively identify and resolve friction points, ensuring that every customer—from the first to the hundredth seat—is operational before they encounter any doubts.What You Will OwnAchieve 100% activation (connection, activity, and time-saved metrics) within the first four weeks for every account.Design and implement an AI-enhanced onboarding strategy from the ground up to increase our capacity without expanding headcount.Facilitate seamless collaboration between Sales and Customer Success Managers to ensure no friction and immediate expansion opportunities.Oversee a high-velocity pipeline of 10-100 seat projects with the precision expected of a Tier-1 consultant.Who You Are3-5 years of experience in management consulting or rapid-growth SaaS implementation.You don't just utilize AI; you integrate it into your workflow to automate repetitive tasks and concentrate on high-impact activities.You pay close attention to details and foresee obstacles before they arise for the customer.You despise delays. You operate with urgency, understanding that every day without activation is a day lost to churn.The StackHubSpot · Gong · Incident.io — along with any AI tools you bring to the team.Why Fyxer?We are deliberate about our team composition. We believe that a small, exceptional team with intense focus will consistently outperform a larger, bloated organization.Autonomy: We seek individuals who desire ownership and genuinely empower them.Velocity: We value speed and efficiency in execution.

Join Noto as an Onboarding Manager!Noto is at the forefront of developing an AI-native operating system tailored for after-school businesses such as tutoring centers, music schools, and sports academies. Our goal is to empower the 150,000 after-school enterprises across the U.S. with a cohesive platform that eliminates outdated spreadsheets and tools.Recently, we secured a $3.8 million seed investment from Base10 Partners and South Park Commons, which positions us for rapid growth.Founded by seasoned tech entrepreneurs AJ Ding (CEO) and Steve Wang (CTO), our New York City-based company is assembling a small, talented team of dedicated builders who are passionate about quality, user experience, and making a positive impact.We invite you to join us in creating software that truly empowers small business owners in local communities!

About SkillersZone LLC:SkillersZone LLC is at the forefront of affiliate marketing and recruitment software solutions, dedicated to empowering businesses with innovative tools. Our commitment to customer satisfaction guarantees a seamless and successful experience for every client we serve.Position Overview:We are seeking a meticulous and customer-oriented Customer Onboarding Specialist to become a vital part of our expanding team. In this role, you will be instrumental in guiding our clients through the initial stages of utilizing our products, ensuring they have a positive onboarding experience and are positioned for long-term success. This position is ideal for individuals with exceptional communication skills, a proactive problem-solving approach, and a genuine passion for providing outstanding customer service.

The City of New York is seeking a Customer Service Representative based in New York City. This position serves as a key point of contact for residents, providing information and support on a range of city services. Role overview Customer Service Representatives respond to questions, address concerns, and guide citizens to the resources they need. The role involves communicating clearly and professionally with people from diverse backgrounds. What you will do Answer inquiries from the public by phone, email, or in person Resolve issues or direct requests to the appropriate department Maintain accurate records of interactions and follow up as needed Requirements Strong communication and problem-solving skills Ability to remain patient and helpful in challenging situations Comfort working with the public in a service-oriented setting

Role overview The Customer Service Representative at the City of New York acts as a key contact for residents. This role involves guiding people through city services, answering questions, and addressing concerns. The position helps residents find solutions and navigate available resources. What you will do Respond to inquiries from New York City residents Share accurate information about city services and procedures Interact with individuals from many different backgrounds Maintain the city's standards for professionalism and service during every interaction Location This position is located in New York City.

At Profound, we are dedicated to empowering organizations to navigate and manage their AI presence effectively. As we experience rapid growth across our offices and teams, we are seeking an enthusiastic Office & People Experience Manager. This pivotal role will oversee the daily operations of our New York City headquarters, ensuring an exceptional onboarding process and a vibrant company culture as we expand.Your contribution will be essential in maintaining a seamless office environment, helping new team members feel welcomed from the start, and fostering a workspace that reflects the dynamic nature of Profound.Your ResponsibilitiesManage daily office operations in NYC, including cleaning, maintenance, technology, security, supplies, and overall readiness.Oversee the inventory of office supplies, snacks, meals, and equipment.Liaise with vendors and service providers such as building management, IT, cleaning, catering, and delivery services.Ensure the office space is organized, functional, and conducive to high-quality work.Assist with new hire onboarding in collaboration with the Operations team by preparing the office, welcoming new employees, and guiding them through their first day.Conduct office tours and manage first-day logistics to help new hires navigate their environment and understand processes.Coordinate onboarding touchpoints, including welcome breakfasts, first-week activities, and social engagements.Act as the primary in-office contact for inquiries, issues, and daily operational needs.Plan and execute team events, lunches, celebrations, and traditions that enhance team connectivity without hindering productivity.Support visiting teammates and leaders with office arrangements, schedules, and logistics.Collaborate with the Operations team to maintain a cohesive office experience as Profound continues to grow in NYC, SF, and London.

About the Role:We are seeking a dedicated Customer Onboarding Manager to spearhead and expand a team of Onboarding Managers. This role is essential for facilitating a smooth transition for our new clients onto our platform, ensuring their initial experiences are not just satisfactory but exceptional. You will be at the forefront of strategic planning and execution in onboarding, laying the groundwork for enduring customer success.In this leadership position, you'll harmonize strategic oversight with hands-on execution: optimizing scalable processes, mentoring your team, and collaborating across departments to enhance the customer journey. Your influence will shape the onboarding experiences of numerous centers, empowering them to feel supported and confident as they engage with Playground.This position requires in-person collaboration at our Union Square, NYC or LoDo, Denver office, where you will work closely with teams in Product, Engineering, Sales, and Customer Success to create a premier onboarding experience as we expand our reach nationally.What You’ll DoLead & Develop a High-Performing Team: Manage, mentor, and cultivate a team of Onboarding Managers, promoting a culture of accountability, empathy, and continuous improvement.Drive Strategy & Execution: Collaborate with leadership to implement the onboarding vision and roadmap, ensuring alignment with the company’s objectives concerning customer activation, adoption, and retention.Optimize the Process: Design and refine onboarding workflows to enhance efficiency, uniformity, and customer satisfaction as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance management to guarantee that every Onboarding Manager delivers an exceptional customer experience.Collaborate Cross-Functionally: Work with Product, Engineering, Sales, and Customer Experience leadership to identify challenges and implement comprehensive improvements in the customer journey.Measure Success: Monitor key onboarding metrics—time to launch, customer satisfaction, feature adoption—and leverage data to inform strategic decisions and enhancements.Champion the Customer: Advocate for customer needs and ensure that each onboarding experience reflects Playground’s core values and mission.

At AppsFlyer, we empower brands to make informed decisions that enhance both their business and customer experiences. Our suite of advanced measurement tools, data analytics, deep linking, engagement solutions, fraud protection, data clean room, and privacy-preserving technologies enables brands to prioritize customer privacy while delivering exceptional service. With a mission to foster meaningful relationships, we collaborate with thousands of creators and over 10,000 technology partners. We are seeking a highly skilled Senior Customer Success Manager to join our dynamic team in New York City. This key role will focus on managing a portfolio of Enterprise customers across North America, driving measurable customer value through product adoption, proactive problem-solving, and collaborative efforts with our sales team. As a Senior Customer Success Manager, you will serve as a strategic advisor and growth partner, contributing to the success of the entire Customer Success team. Our culture is defined by a customer-centric approach and a results-driven mindset. We prioritize impactful coaching, operate with precision, and influence across Sales, Product, and Marketing.

Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role supports residents by handling inquiries and helping resolve their concerns. The position focuses on clear communication and reliable service. What You Will Do Respond to questions from citizens by phone, email, or in person Provide accurate information about city services and policies Work to resolve issues efficiently and professionally What We Look For Strong verbal and written communication skills Dedication to helping others and delivering quality service Ability to manage multiple requests and follow up as needed

Role overview The Project Manager at City of New York plays a key role in guiding municipal projects from early planning stages through to completion. The position centers on coordinating teams, managing project schedules, and making sure resources are used efficiently to achieve defined goals. What you will do Monitor project progress and ensure initiatives remain on schedule Facilitate clear communication among stakeholders and team members Allocate resources and adjust project plans to meet deadlines Contribute to strategic planning for city initiatives Location This position is based in New York City.

Who You AreYou are a dedicated Customer Success Manager with a passion for problem-solving and a customer-centric approach. You thrive in technical settings and excel at forging strong relationships with clients. Your curiosity drives you to quickly learn and adapt to new technologies.You take pride in your work and are committed to delivering genuine value to customers. Your confidence allows you to work effectively with diverse stakeholders, from engineers to team leaders, as you navigate and support complex customer ecosystems.You thrive in dynamic environments where priorities can change rapidly, and you are eager to enhance your skill set while contributing to a team that is focused on growth and innovation.At Copia, you will collaborate with industrial and engineering teams to facilitate the adoption of modern tools that enhance collaboration, code management, and the operation of critical systems.As a rapidly growing startup, Copia offers an exciting opportunity for individuals who are enthusiastic about joining a fast-paced environment and aspire to develop into a more senior Customer Success leader in the future.

Role overview The Program Manager at the City of New York plays a central part in developing and implementing initiatives that serve residents throughout New York City. This position guides programs from early planning stages through completion, always with an eye on community needs and the improvement of public services. Key responsibilities Oversee multiple projects aimed at enhancing quality of life for New Yorkers Coordinate collaboration between city departments and a range of stakeholders to keep initiatives moving forward Use project management practices to deliver services efficiently and on schedule Contribute to strategic planning and help design programs that address community priorities Location This role is located in New York City.

At Coast, we are revolutionizing the U.S. B2B card payments landscape, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless drivers across the nation. As traditional technologies fall short of modern demands, we are committed to providing innovative digital experiences and transparent financial services. Our mission is to empower our clients with the Coast Fleet and Fuel Card, a state-of-the-art spend management platform designed for transformative growth. About the Role We are seeking a dynamic and empathetic Manager of Customer Success to spearhead our frontline Customer Success Managers (CSMs) while also managing a dedicated portfolio of accounts. This player-coach approach is essential to fostering trust, empathy, and excellence throughout the customer journey. You will be responsible for mentoring, hiring, and developing a team that ensures outstanding onboarding, activation, and retention for all customer segments. What Success Looks Like Consistently deliver exceptional customer value throughout the customer lifecycle. Achieve excellent Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive health monitoring and effective retention and expansion strategies. Accelerate the onboarding process and fleet activation to ensure customers realize value quickly and consistently. Be an engaged player-coach, managing accounts and demonstrating product knowledge and customer service fluency to elevate team performance through structured coaching. Enhance the expansion pipeline by identifying and nurturing Customer Success Qualified Opportunities (CSQOs) into viable expansion avenues. What You’ll Do Lead & Coach: Oversee and mentor a team of high-performing CSMs, prioritizing call coaching, onboarding execution, fleet activation, and account health. Own Accounts: Maintain a personal portfolio to remain close to the customer experience and exemplify best practices in onboarding, retention, and account expansion. Drive Activation: Ensure your team expedites onboarding processes and enhances customer engagement. Create Value: Guide CSMs in demonstrating customer value throughout the lifecycle, developing account-specific strategies linked to clear use cases. Maximize Expansion: Assist CSMs in generating CSQOs and establishing a proactive expansion pipeline. Upskill the Team: Implement a systematic 1:1 coaching and enablement framework to elevate onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data proficiency across Salesforce, Sigma, Outreach, and other tools.

About UsAt Sweep, we are redefining the way enterprise systems operate. We provide an intuitive layer that empowers teams and metadata agents to plan, modify, and govern systems with unparalleled agility and confidence.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing relationships with Sweep’s most significant and intricate enterprise clients. You will serve as both a strategic advisor and a technical expert, ensuring a smooth integration of our solutions into each client's Salesforce ecosystem, while driving their long-term business success.Key ResponsibilitiesCultivate trusted partnerships with executive sponsors and RevOps leaders within key accounts.Lead the onboarding process, technical configuration, and development of strategic enablement plans for enterprises.Gain a deep understanding of each client's Salesforce infrastructure, data flow, and go-to-market strategy.Act as the technical liaison between client teams and Sweep’s Product, Engineering, and Support divisions.Proactively monitor account health, usage trends, and adoption metrics to enhance retention and drive expansion.Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.Manage and facilitate annual customer contract renewals to sustain long-term relationships.Create scalable best practices and playbooks for enterprise success and growth.

As a Campaign Manager, you will play a pivotal role in strategizing and executing impactful campaigns that resonate with our diverse communities in New York City. Your expertise in campaign management will help drive public engagement and awareness on key initiatives. This position requires a proactive approach, exceptional communication skills, and a passion for public service.

About CasapCasap is an innovative Series A startup headquartered in San Francisco, having successfully secured over $30 million in funding from top investors such as Emergence, Lightspeed, and Primary Ventures. Founded by seasoned product leaders from renowned companies like Robinhood and Chime, we are dedicated to transforming the banking landscape through our automated solutions for disputes and fraud prevention. Our platform has garnered appreciation from a diverse range of users, including both everyday consumers and major financial institutions.We are seeking a Customer Success Manager to become an integral part of our expanding team. In this pivotal role, you will act as a trusted advisor to our customers, managing relationships with banks, credit unions, and fintechs. Your mission will be to ensure a smooth post-onboarding experience, enhance product adoption, and help clients fully realize the value of Casap's offerings. This position requires close collaboration with our Implementation, Product, Engineering, and Sales teams to advocate for customer needs and influence the future development of our platform.

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

We are seeking a highly skilled Senior Project Manager to join our dynamic team at the City of New York. As a Senior Project Manager, you will play a pivotal role in overseeing and executing various projects that enhance city operations and improve public services. You will be responsible for managing project timelines, collaborating with stakeholders, and ensuring that all projects align with the city’s strategic objectives.

Join the City of New York as a Senior Project Manager, where you will lead critical projects that shape the future of our vibrant communities. In this role, you will collaborate with various stakeholders to ensure project objectives are met efficiently and effectively. Your leadership will drive project success while adhering to budgetary and timeline constraints.