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Experience Level
Entry Level
About the job
The City of New York is hiring a Customer Service Representative based in New York City. This position serves as the first point of contact for residents, handling questions, addressing concerns, and supporting the community with information and guidance. Every interaction aims to reflect the city's standards for service and care.
What You Will Do
Respond to resident inquiries by phone, email, or in person
Resolve issues and provide accurate information about city services
Document interactions and follow up as needed
Communicate clearly and professionally to build trust with the community
Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This position serves as the first point of contact for residents, handling questions, addressing concerns, and supporting the community with information and guidance. Every interaction aims to reflect the city's standards for service and care. What You Will…
Role Overview The City of New York seeks a Senior Customer Service Representative to support residents across the city. This role centers on helping people navigate questions, resolve concerns, and access services efficiently. What You Will Do Respond to inquiries from residents by phone, email, or in person Troubleshoot and resolve issues, escalating complex cases as needed Ensure each interaction is handled with care and professionalism Contribute to a positive experience for every community member Location This position is based in New York City.
About the Role The City of New York seeks a Customer Service Representative to support residents and visitors in navigating city services. This position helps ensure clear, helpful communication between the public and city departments. Main Responsibilities Respond to inquiries from the public by phone, email, or in person Resolve issues and direct requests to the appropriate departments Provide accurate information about city services and procedures What We’re Looking For Strong communication skills Ability to assist people with patience and professionalism Comfort working in a public-facing role This position is based in New York City.
Join the City of New York as a Senior Customer Service Representative, where you will play a vital role in delivering exceptional service to our diverse community. In this position, you will be responsible for addressing customer inquiries, resolving issues, and providing support across various channels, ensuring a positive and efficient experience for all.
Join the team as a Senior Customer Service Representative at the City of New York, where you will play a critical role in enhancing the experience of our citizens. In this position, you will provide top-tier support to clients, ensuring their queries are addressed efficiently and effectively. Your expertise will contribute to our mission of delivering exceptional service.
The City of New York is hiring a Senior Customer Service Representative in New York City. This position plays a key part in supporting residents and visitors by handling questions, resolving concerns, and ensuring each interaction is handled with care. Role overview This role focuses on providing high-quality service to the public. Senior Customer Service Representatives respond to inquiries, address issues as they arise, and work to find solutions that meet the needs of the community. Consistent professionalism and a commitment to clear communication are essential. What you will do Respond to customer questions and requests, both in person and through various channels Resolve issues efficiently, aiming for positive outcomes Contribute to a positive experience for everyone who interacts with the City of New York Requirements Previous experience in customer service roles Ability to manage inquiries and resolve concerns professionally Strong communication and problem-solving skills
Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role serves as a main contact for clients, handling questions, resolving concerns, and assisting with city services. What You Will Do Respond to customer inquiries by phone, email, and in person Maintain accurate records of all customer interactions Work with team members to improve service processes What We Look For Strong communication and problem-solving skills Attention to detail when recording information Ability to collaborate with colleagues
The City of New York is seeking a Customer Service Representative based in New York City. This position serves as a key point of contact for residents, providing information and support on a range of city services. Role overview Customer Service Representatives respond to questions, address concerns, and guide citizens to the resources they need. The role involves communicating clearly and professionally with people from diverse backgrounds. What you will do Answer inquiries from the public by phone, email, or in person Resolve issues or direct requests to the appropriate department Maintain accurate records of interactions and follow up as needed Requirements Strong communication and problem-solving skills Ability to remain patient and helpful in challenging situations Comfort working with the public in a service-oriented setting
The City of New York seeks a Customer Service Representative to join the Compliance & Enforcement Division. This role centers on helping community members who have questions or concerns about compliance matters. Key responsibilities Act as the first point of contact for people reaching out to the Compliance & Enforcement Division Offer clear information and guidance on compliance topics Work with community members to address their needs promptly and accurately Location This position is located in New York City.
Join the City of New York as the Director of Concierge and Customer Service, where you will lead a dedicated team focused on delivering exceptional service to residents and visitors alike. In this pivotal role, you will be responsible for developing and implementing strategies that enhance customer experience, ensuring that every interaction reflects the city’s commitment to excellence.You will oversee a range of concierge services, manage customer inquiries, and collaborate with various departments to streamline processes. Your leadership will foster a culture of continuous improvement and innovation, positioning New York City as a leader in customer service.
Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role supports residents by handling inquiries and helping resolve their concerns. The position focuses on clear communication and reliable service. What You Will Do Respond to questions from citizens by phone, email, or in person Provide accurate information about city services and policies Work to resolve issues efficiently and professionally What We Look For Strong verbal and written communication skills Dedication to helping others and delivering quality service Ability to manage multiple requests and follow up as needed
Role overview The Customer Service Representative at the City of New York acts as a key contact for residents. This role involves guiding people through city services, answering questions, and addressing concerns. The position helps residents find solutions and navigate available resources. What you will do Respond to inquiries from New York City residents Share accurate information about city services and procedures Interact with individuals from many different backgrounds Maintain the city's standards for professionalism and service during every interaction Location This position is located in New York City.
Join our dynamic team at PLS as a Customer Service Specialist, where you will be the face of our company, delivering exceptional service and support to our valued customers. You will play a crucial role in providing insights about our diverse range of financial products and services, all while maintaining compliance with industry regulations and company standards. Your commitment to excellence will help foster lasting customer relationships and contribute to our mission of making financial services accessible and user-friendly.
On-site|On-site|140 W 55th Street, New York City, NY
Join PLS® as a Customer Service Specialist, the face of our organization, where your primary role will be to deliver exceptional customer experiences and provide in-depth knowledge of our diverse financial services. At PLS, located in the heart of New York City, you will play a vital role in ensuring our customers receive the support they need while adhering to our high-quality standards and compliance regulations.
On-site|On-site|140 W 36th Street, New York City, NY
Join PLS as a Customer Service Representative, where you'll be the first point of contact for our valued customers. In this vital role, you will deliver exceptional customer service, educate clients about our financial products, and ensure compliance with all regulations. Your efforts will help create a welcoming environment while maintaining company standards. If you are passionate about helping others and thrive in a dynamic atmosphere, we want to hear from you!
On-site|On-site|36 W 44th Street, New York City, NY
Join our dynamic team at PLS as a Customer Service Representative, where you'll be the first point of contact for our valued customers. In this role, you'll deliver exceptional service, educate customers about our diverse financial products and services, and uphold our commitment to quality and compliance. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!
Full-time|$80K/yr - $92K/yr|On-site|New York, New York, United States
About AlphaSense: AlphaSense is the trusted partner for the world's leading companies, enabling them to eliminate uncertainties in decision-making. Our innovative platform harnesses AI-driven market intelligence to deliver invaluable insights derived from trusted content sources, including equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research. The recent acquisition of Tegus in 2024 enhances our collective mission of empowering professionals to make informed decisions with advanced AI-powered insights. Together, we aim to foster growth, innovate, and expand our content offerings, providing our users with access to an even broader array of insights from diverse content sets. Over 6,000 enterprise clients, including a significant portion of the S&P 500, place their trust in our platform. Established in 2011 and headquartered in New York City, AlphaSense boasts a global workforce of over 2,000 employees, with offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. We invite you to join our dynamic team!About The TeamThe Customer Success division consists of three specialized teams: pre-sales, customer success, and support. This organization is committed to ensuring clients derive maximum value from their investment in our platform, partnering closely with them to achieve significant outcomes and seamlessly integrate AlphaSense into their decision-making processes.By combining industry knowledge, product expertise, and an in-depth understanding of client needs, our team assists organizations in discovering new applications, accelerating platform adoption, and ensuring sustainable long-term growth. Their close collaboration with clients fosters a robust feedback loop, which informs product development, shapes content strategies, and guarantees that the evolving requirements of the financial services sector are consistently addressed by AlphaSense.About the RoleThe Customer Success Manager (CSM) role at AlphaSense is pivotal in ensuring our clients achieve tangible results from their investment in our platform. CSMs collaborate with Account Managers to streamline the customer journey, emphasizing robust product adoption and engagement. You will proactively monitor usage, adoption rates, and account health, while aligning AlphaSense with client objectives and integrating our platform into their daily workflows.
About AvocaAt Avoca, we are revolutionizing the way home service companies connect with their customers. Our advanced AI-driven conversational agents expertly handle all high-value inbound calls—ranging from job bookings to lead qualification—delivering unmatched speed and consistency that surpasses traditional call centers.In just under two years, we have grown to a vibrant team of 85 employees, thriving in a dynamic in-office culture in New York City. In a significant market exceeding $500 billion, where missed calls equate to lost opportunities, we are establishing a groundbreaking platform for AI-enhanced customer engagement.Serving some of the largest brands in home services, we experienced remarkable growth of 10x in 2025. With a dedicated and high-performing team based in NYC, we are rapidly capturing a massive market where 85% of missed calls are diverted to our competitors. Every new team member contributes to our immediate and visible impact.The RoleAs a Sales Development Representative (SDR) at Avoca, you will be a crucial part of our growth strategy. Your mission will be to identify, engage, and qualify potential customers in the home services sector. You will implement high-velocity outbound campaigns that turn interest into meetings for our Account Executives, showcasing Avoca's transformative impact by converting missed calls into confirmed jobs and increased revenue.This position is perfect for individuals who thrive in fast-paced environments, enjoy experimentation, and want to make a tangible impact. You will manage the entire pipeline generation process: targeting appropriate segments, crafting persuasive outreach, securing high-quality meetings, and closely collaborating with Sales, Marketing, and Product teams to translate customer challenges into Avoca successes.What You’ll DoProspect and qualify leads across various home service sectors, serving as the initial point of contact and a trusted advisor for prospects considering Avoca.Execute high-volume, multi-channel outreach strategies (LinkedIn, email, phone calls, events) to build a robust pipeline and consistently surpass meeting and SQL targets.Customize outreach strategies based on customer objectives and business models; effectively communicate Avoca's value in converting missed opportunities into booked jobs and enhanced revenue.Work in tandem with Account Executives to coordinate demos, provide relevant context, and ensure seamless transitions that lead to successful opportunities and closed deals.Participate in industry conferences and events to generate leads, schedule on-site demos, and represent Avoca with professionalism and urgency.Conduct discovery sessions to assess fit, identify pain points, and understand timing; map stakeholders across Operations, Marketing, and Executive teams.
On-site|On-site|140 W 55th Street, New York City, NY
Location: 140 W 55th Street, New York City, NY 10019About PLS: At PLS®, we believe you deserve better! Our name stands for People, Location, and Service, embodying our commitment to providing exceptional financial services to our customers. As a rapidly growing retail provider, we operate over 200 financial service centers across 12 states, offering convenient and affordable solutions that cater to the everyday financial needs of our diverse clientele. Founded in 1997 by industry leaders Bob and Dan Wolfberg, we prioritize our customers and value our dedicated team members who make our success possible.Position Overview: As an Overnight Customer Service Representative (CSR), you will be the first point of contact for our customers, embodying the PLS brand. Your primary responsibility is to deliver outstanding customer service while educating patrons about our products and services. You will uphold the highest quality standards while adhering to company policies and procedures.
msg entertainment holdings llc is hiring a full-time Employee Service Center Representative based in New York City, NY. This role centers on supporting employees by answering questions and guiding them through HR processes. Key responsibilities Respond to employee inquiries, providing clear and accurate information Assist with various HR-related processes Support a range of employee service functions as needed What we look for Strong communication skills A customer-focused attitude Comfort working in a busy environment
Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This position serves as the first point of contact for residents, handling questions, addressing concerns, and supporting the community with information and guidance. Every interaction aims to reflect the city's standards for service and care. What You Will…
Role Overview The City of New York seeks a Senior Customer Service Representative to support residents across the city. This role centers on helping people navigate questions, resolve concerns, and access services efficiently. What You Will Do Respond to inquiries from residents by phone, email, or in person Troubleshoot and resolve issues, escalating complex cases as needed Ensure each interaction is handled with care and professionalism Contribute to a positive experience for every community member Location This position is based in New York City.
About the Role The City of New York seeks a Customer Service Representative to support residents and visitors in navigating city services. This position helps ensure clear, helpful communication between the public and city departments. Main Responsibilities Respond to inquiries from the public by phone, email, or in person Resolve issues and direct requests to the appropriate departments Provide accurate information about city services and procedures What We’re Looking For Strong communication skills Ability to assist people with patience and professionalism Comfort working in a public-facing role This position is based in New York City.
Join the City of New York as a Senior Customer Service Representative, where you will play a vital role in delivering exceptional service to our diverse community. In this position, you will be responsible for addressing customer inquiries, resolving issues, and providing support across various channels, ensuring a positive and efficient experience for all.
Join the team as a Senior Customer Service Representative at the City of New York, where you will play a critical role in enhancing the experience of our citizens. In this position, you will provide top-tier support to clients, ensuring their queries are addressed efficiently and effectively. Your expertise will contribute to our mission of delivering exceptional service.
The City of New York is hiring a Senior Customer Service Representative in New York City. This position plays a key part in supporting residents and visitors by handling questions, resolving concerns, and ensuring each interaction is handled with care. Role overview This role focuses on providing high-quality service to the public. Senior Customer Service Representatives respond to inquiries, address issues as they arise, and work to find solutions that meet the needs of the community. Consistent professionalism and a commitment to clear communication are essential. What you will do Respond to customer questions and requests, both in person and through various channels Resolve issues efficiently, aiming for positive outcomes Contribute to a positive experience for everyone who interacts with the City of New York Requirements Previous experience in customer service roles Ability to manage inquiries and resolve concerns professionally Strong communication and problem-solving skills
Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role serves as a main contact for clients, handling questions, resolving concerns, and assisting with city services. What You Will Do Respond to customer inquiries by phone, email, and in person Maintain accurate records of all customer interactions Work with team members to improve service processes What We Look For Strong communication and problem-solving skills Attention to detail when recording information Ability to collaborate with colleagues
The City of New York is seeking a Customer Service Representative based in New York City. This position serves as a key point of contact for residents, providing information and support on a range of city services. Role overview Customer Service Representatives respond to questions, address concerns, and guide citizens to the resources they need. The role involves communicating clearly and professionally with people from diverse backgrounds. What you will do Answer inquiries from the public by phone, email, or in person Resolve issues or direct requests to the appropriate department Maintain accurate records of interactions and follow up as needed Requirements Strong communication and problem-solving skills Ability to remain patient and helpful in challenging situations Comfort working with the public in a service-oriented setting
The City of New York seeks a Customer Service Representative to join the Compliance & Enforcement Division. This role centers on helping community members who have questions or concerns about compliance matters. Key responsibilities Act as the first point of contact for people reaching out to the Compliance & Enforcement Division Offer clear information and guidance on compliance topics Work with community members to address their needs promptly and accurately Location This position is located in New York City.
Join the City of New York as the Director of Concierge and Customer Service, where you will lead a dedicated team focused on delivering exceptional service to residents and visitors alike. In this pivotal role, you will be responsible for developing and implementing strategies that enhance customer experience, ensuring that every interaction reflects the city’s commitment to excellence.You will oversee a range of concierge services, manage customer inquiries, and collaborate with various departments to streamline processes. Your leadership will foster a culture of continuous improvement and innovation, positioning New York City as a leader in customer service.
Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role supports residents by handling inquiries and helping resolve their concerns. The position focuses on clear communication and reliable service. What You Will Do Respond to questions from citizens by phone, email, or in person Provide accurate information about city services and policies Work to resolve issues efficiently and professionally What We Look For Strong verbal and written communication skills Dedication to helping others and delivering quality service Ability to manage multiple requests and follow up as needed
Role overview The Customer Service Representative at the City of New York acts as a key contact for residents. This role involves guiding people through city services, answering questions, and addressing concerns. The position helps residents find solutions and navigate available resources. What you will do Respond to inquiries from New York City residents Share accurate information about city services and procedures Interact with individuals from many different backgrounds Maintain the city's standards for professionalism and service during every interaction Location This position is located in New York City.
Join our dynamic team at PLS as a Customer Service Specialist, where you will be the face of our company, delivering exceptional service and support to our valued customers. You will play a crucial role in providing insights about our diverse range of financial products and services, all while maintaining compliance with industry regulations and company standards. Your commitment to excellence will help foster lasting customer relationships and contribute to our mission of making financial services accessible and user-friendly.
On-site|On-site|140 W 55th Street, New York City, NY
Join PLS® as a Customer Service Specialist, the face of our organization, where your primary role will be to deliver exceptional customer experiences and provide in-depth knowledge of our diverse financial services. At PLS, located in the heart of New York City, you will play a vital role in ensuring our customers receive the support they need while adhering to our high-quality standards and compliance regulations.
On-site|On-site|140 W 36th Street, New York City, NY
Join PLS as a Customer Service Representative, where you'll be the first point of contact for our valued customers. In this vital role, you will deliver exceptional customer service, educate clients about our financial products, and ensure compliance with all regulations. Your efforts will help create a welcoming environment while maintaining company standards. If you are passionate about helping others and thrive in a dynamic atmosphere, we want to hear from you!
On-site|On-site|36 W 44th Street, New York City, NY
Join our dynamic team at PLS as a Customer Service Representative, where you'll be the first point of contact for our valued customers. In this role, you'll deliver exceptional service, educate customers about our diverse financial products and services, and uphold our commitment to quality and compliance. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!
Full-time|$80K/yr - $92K/yr|On-site|New York, New York, United States
About AlphaSense: AlphaSense is the trusted partner for the world's leading companies, enabling them to eliminate uncertainties in decision-making. Our innovative platform harnesses AI-driven market intelligence to deliver invaluable insights derived from trusted content sources, including equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research. The recent acquisition of Tegus in 2024 enhances our collective mission of empowering professionals to make informed decisions with advanced AI-powered insights. Together, we aim to foster growth, innovate, and expand our content offerings, providing our users with access to an even broader array of insights from diverse content sets. Over 6,000 enterprise clients, including a significant portion of the S&P 500, place their trust in our platform. Established in 2011 and headquartered in New York City, AlphaSense boasts a global workforce of over 2,000 employees, with offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. We invite you to join our dynamic team!About The TeamThe Customer Success division consists of three specialized teams: pre-sales, customer success, and support. This organization is committed to ensuring clients derive maximum value from their investment in our platform, partnering closely with them to achieve significant outcomes and seamlessly integrate AlphaSense into their decision-making processes.By combining industry knowledge, product expertise, and an in-depth understanding of client needs, our team assists organizations in discovering new applications, accelerating platform adoption, and ensuring sustainable long-term growth. Their close collaboration with clients fosters a robust feedback loop, which informs product development, shapes content strategies, and guarantees that the evolving requirements of the financial services sector are consistently addressed by AlphaSense.About the RoleThe Customer Success Manager (CSM) role at AlphaSense is pivotal in ensuring our clients achieve tangible results from their investment in our platform. CSMs collaborate with Account Managers to streamline the customer journey, emphasizing robust product adoption and engagement. You will proactively monitor usage, adoption rates, and account health, while aligning AlphaSense with client objectives and integrating our platform into their daily workflows.
About AvocaAt Avoca, we are revolutionizing the way home service companies connect with their customers. Our advanced AI-driven conversational agents expertly handle all high-value inbound calls—ranging from job bookings to lead qualification—delivering unmatched speed and consistency that surpasses traditional call centers.In just under two years, we have grown to a vibrant team of 85 employees, thriving in a dynamic in-office culture in New York City. In a significant market exceeding $500 billion, where missed calls equate to lost opportunities, we are establishing a groundbreaking platform for AI-enhanced customer engagement.Serving some of the largest brands in home services, we experienced remarkable growth of 10x in 2025. With a dedicated and high-performing team based in NYC, we are rapidly capturing a massive market where 85% of missed calls are diverted to our competitors. Every new team member contributes to our immediate and visible impact.The RoleAs a Sales Development Representative (SDR) at Avoca, you will be a crucial part of our growth strategy. Your mission will be to identify, engage, and qualify potential customers in the home services sector. You will implement high-velocity outbound campaigns that turn interest into meetings for our Account Executives, showcasing Avoca's transformative impact by converting missed calls into confirmed jobs and increased revenue.This position is perfect for individuals who thrive in fast-paced environments, enjoy experimentation, and want to make a tangible impact. You will manage the entire pipeline generation process: targeting appropriate segments, crafting persuasive outreach, securing high-quality meetings, and closely collaborating with Sales, Marketing, and Product teams to translate customer challenges into Avoca successes.What You’ll DoProspect and qualify leads across various home service sectors, serving as the initial point of contact and a trusted advisor for prospects considering Avoca.Execute high-volume, multi-channel outreach strategies (LinkedIn, email, phone calls, events) to build a robust pipeline and consistently surpass meeting and SQL targets.Customize outreach strategies based on customer objectives and business models; effectively communicate Avoca's value in converting missed opportunities into booked jobs and enhanced revenue.Work in tandem with Account Executives to coordinate demos, provide relevant context, and ensure seamless transitions that lead to successful opportunities and closed deals.Participate in industry conferences and events to generate leads, schedule on-site demos, and represent Avoca with professionalism and urgency.Conduct discovery sessions to assess fit, identify pain points, and understand timing; map stakeholders across Operations, Marketing, and Executive teams.
On-site|On-site|140 W 55th Street, New York City, NY
Location: 140 W 55th Street, New York City, NY 10019About PLS: At PLS®, we believe you deserve better! Our name stands for People, Location, and Service, embodying our commitment to providing exceptional financial services to our customers. As a rapidly growing retail provider, we operate over 200 financial service centers across 12 states, offering convenient and affordable solutions that cater to the everyday financial needs of our diverse clientele. Founded in 1997 by industry leaders Bob and Dan Wolfberg, we prioritize our customers and value our dedicated team members who make our success possible.Position Overview: As an Overnight Customer Service Representative (CSR), you will be the first point of contact for our customers, embodying the PLS brand. Your primary responsibility is to deliver outstanding customer service while educating patrons about our products and services. You will uphold the highest quality standards while adhering to company policies and procedures.
msg entertainment holdings llc is hiring a full-time Employee Service Center Representative based in New York City, NY. This role centers on supporting employees by answering questions and guiding them through HR processes. Key responsibilities Respond to employee inquiries, providing clear and accurate information Assist with various HR-related processes Support a range of employee service functions as needed What we look for Strong communication skills A customer-focused attitude Comfort working in a busy environment
