Field Supervisor - Domestic Violence Services

We are seeking a dedicated and experienced individual to join our team as a Field Supervisor within the Domestic Violence Services (DVS) division. Applicants must be permanent in the Supervisor II (Social Work) Civil Service title. This provisional appointment requires candidates to take and pass the Supervisor II (Social Work) exam when available to maintai…

The Domestic Violence Bureau is seeking a dedicated and experienced TPA Supervisor to lead our team in providing essential support and services to victims of domestic violence. As a TPA Supervisor, you will be responsible for overseeing the day-to-day operations of the bureau, ensuring that our policies and procedures are implemented effectively while maintaining a compassionate and supportive environment for our clients.

Join the City of New York as a TPA Supervisor within the Domestic Violence Bureau. In this pivotal role, you will oversee and coordinate essential programs and services aimed at supporting victims of domestic violence. Your leadership will play a crucial role in enhancing the effectiveness of our initiatives and ensuring that we meet the diverse needs of those we serve.

Role overview The Deputy Bureau Chief of Domestic Violence will guide citywide efforts to prevent and respond to domestic violence in New York City. This leadership role centers on strategic planning, policy development, and directing programs that support the safety and well-being of victims. Main responsibilities Develop and execute strategies to address domestic violence throughout New York City. Shape and implement policies that protect vulnerable residents and advance justice. Oversee program implementation to improve services and outcomes for victims. Coordinate with law enforcement, community organizations, and government agencies for a unified response to domestic violence cases. Collaboration and impact This position involves building strong partnerships with stakeholders across sectors. The Deputy Bureau Chief’s expertise will influence policy decisions and strengthen programs that directly support those affected by domestic violence. Location This role is based in New York City.

The Domestic Violence Bureau seeks a Trial Preparation Assistant, Level II, to help attorneys prepare cases involving domestic violence. This position plays a key part in supporting legal proceedings throughout the trial preparation process. Role overview The Trial Preparation Assistant works closely with attorneys and other team members to ensure each case is organized and ready for court. The work centers on supporting the legal team with administrative and investigative tasks tied to domestic violence cases in New York City. What you will do Gather and review evidence relevant to ongoing cases Organize and maintain case files for easy reference Collaborate with attorneys and other stakeholders to support trial preparation Collaboration This role involves regular interaction with legal professionals and other parties to ensure all aspects of case preparation are thorough and timely.

Role Overview The City of New York is hiring a Senior Field Supervisor to support the Summer Youth Employment Program (SYEP). This position focuses on managing community program specialists and ensuring SYEP activities run smoothly across the city. Key Responsibilities Supervise staff who deliver SYEP community programs to youth participants. Coordinate daily activities and schedules for program staff and youth. Work closely with community partners to develop and maintain engaging opportunities for participants. Monitor program implementation to maintain high standards of service. Location This role is based in New York City.

Join the City of New York as a Union Services Unit Supervisor, where you'll play a pivotal role in managing and overseeing essential union services. Your leadership will ensure the smooth operation of our services while fostering a supportive environment for team members.

Madison Square Garden Entertainment Corp. (MSG Entertainment) stands at the forefront of live entertainment, creating unforgettable experiences and fostering deep connections with diverse audiences. Our impressive portfolio includes iconic venues such as New York’s Madison Square Garden, the Infosys Theater, Radio City Music Hall, the Beacon Theatre, and The Chicago Theatre. We host an extensive range of sporting events, concerts, family shows, and special events that attract millions of guests each year. Additionally, we proudly present the original production, the Christmas Spectacular Starring the Radio City Rockettes, a cherished holiday tradition for over 90 years. For more details, please visit www.msgentertainment.com.Who are we hiring?The Employee Service Center (ESC) Supervisor is responsible for overseeing daily operations within the ESC, driving HelpDesk performance, managing queues, and ensuring service levels are met. The Supervisor leads ESC Leads who directly support Employee Service Center Representatives and serves as the main point of escalation for complex employee issues. This role collaborates with business leaders to enhance process understanding, align policies, and improve the overall employee experience across event-driven venues.What will you do?Oversee and support ESC Leads by setting priorities, providing coaching, and ensuring effective guidance for Employee Service Representatives.Manage HelpDesk operations, including queue management, SLA performance, workload distribution, and service metrics, ensuring timely and accurate resolution of employee inquiries.Act as the primary escalation point for complex, sensitive, or high-impact employee inquiries, ensuring appropriate resolution and follow-through across all ESC communication channels.Collaborate with Leads to reinforce training initiatives, compliance standards, and execution expectations across the team.

Join PLS as a Shift Supervisor and lead our team in delivering exceptional customer service at our New York City location. You will oversee daily operations, ensuring compliance with company policies and financial goals, while fostering a customer-centric culture. Your leadership will empower team members to exceed expectations and build lasting relationships with our clients.

The City of New York is seeking an experienced and motivated Office Support Services Supervisor to lead our dedicated team in providing exceptional administrative support across various departments. This pivotal role requires strong leadership skills, a keen eye for detail, and the ability to manage multiple tasks efficiently.

Role Overview The City of New York is seeking a Supervisor to guide a team dedicated to public service. This position is based in New York City and plays a key part in supporting the city’s operations. What You Will Do Oversee daily activities and workflows for your assigned team Ensure all operations comply with city regulations and standards Promote a positive, collaborative work environment Support the professional growth and performance of team members Impact Your leadership will help deliver essential services and improve the quality of life for New Yorkers throughout the community.

Join our dynamic team at PLS as a Shift Supervisor, where you will lead a dedicated group of professionals to provide exceptional customer service and ensure smooth store operations. In this pivotal role, you will support the Assistant Store Manager in achieving store goals, foster a strong customer service culture, and oversee daily team activities in the absence of higher management. Your leadership will inspire our team to exceed customer expectations while adhering to company policies and local regulations.

The City of New York is hiring an FFPSA Supervisor to oversee the development and management of services for families and youth. This full-time role is based in New York City and centers on building stronger support systems within local communities. Role overview The FFPSA Supervisor will take charge of implementing and managing Family First Prevention Services Act (FFPSA) programs. The position involves guiding teams, ensuring that all activities meet regulatory standards, and driving improvements in service delivery for families and young people. What you will do Supervise the rollout and daily operations of FFPSA programs Monitor program activities to ensure full compliance with regulations Lead initiatives to enhance service delivery and encourage effective practices in family and youth support Location This position is based in New York City.

Join the City of New York as a Case Management Supervisor, where your expertise will play a pivotal role in enhancing social services and improving community welfare. You will lead a dedicated team, ensuring the efficient management of cases, supporting clients through challenges, and implementing best practices in case management.As a Case Management Supervisor, you will oversee case management operations, provide guidance to staff, and ensure compliance with applicable regulations. Your leadership will directly impact the quality of services provided to the community.

Role overview The City of New York seeks a Case Management Supervisor to lead its case management team in New York City. This role manages daily operations, ensuring services are delivered efficiently and city policies are followed. What you will do Supervise and support case managers in their daily responsibilities Offer guidance, mentorship, and conduct training sessions Track performance metrics to maintain quality and compliance Create and implement strategies to strengthen case management practices Participate in quality assurance activities Work with community organizations to enhance services for clients Requirements Strong leadership and team-building abilities Background in case management or a related area Dedication to supporting staff and achieving positive outcomes for clients Skill in ensuring compliance with city policies and procedures This position is located in New York City.

Join the City of New York as a Shift Supervisor, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance of your team. We are looking for a leader who thrives in a dynamic environment and is passionate about serving the community.

Join the City of New York as a Section Supervisor and take the lead in supervising essential city functions. In this role, you will coordinate and oversee daily operations within your section, ensuring that all procedures are followed meticulously. Your leadership will be crucial in maintaining high standards of service delivery and operational efficiency.

The City of New York is hiring an Administrative Supervisor to oversee its administrative team in New York City. This position plays a key role in keeping office operations running smoothly and supporting multiple departments across the organization. Role overview The Administrative Supervisor manages daily office tasks and coordinates the work of administrative staff. This role ensures that processes are efficient and that departments receive the support they need to function effectively. What you will do Lead and guide the administrative team Maintain organized office systems and workflows Support various city departments with administrative needs Requirements Strong leadership and team management skills Excellent communication abilities Commitment to public service

Join the City of New York as a Case Management Supervisor, where you will play a pivotal role in overseeing case management operations, ensuring the delivery of high-quality services to our community. You will lead a team of dedicated professionals, providing guidance and support to enhance service delivery and improve client outcomes.

Join our dynamic team as a Salesforce Solution Architect, where you will spearhead the design and implementation of comprehensive Salesforce solutions, emphasizing Field Service Lightning (FSL) and Revenue Cloud components such as CPQ, Billing, and Subscription Management. You will take ownership of the solution architecture, lead technical teams, and ensure that Salesforce implementations are scalable, secure, and aligned with business objectives.Key ResponsibilitiesSolution Architecture & DesignLead the end-to-end architecture of Salesforce solutions within the realms of Field Service and Revenue Cloud.Convert business needs into scalable Salesforce solutions.Establish logical, physical, and integration architectures.Ensure adherence to Salesforce best practices, performance standards, and security protocols.Design multi-cloud solutions integrating Sales, Service, Experience, FSL, and Revenue Cloud functionalities.Field Service Lightning (FSL)Architect and deploy FSL solutions, which include:Work Orders, Service Appointments, and Asset ManagementScheduling & Optimization (including Auto-Scheduling and optimization rules)Mobile Workforce Management via Salesforce Field Service Mobile AppInventory and Parts Management, including Van StockService Territories, Operating Hours, and Skill-based routingDesign offline-first mobile solutions and optimize performance.Integrate FSL with ERP systems, inventory management, and third-party scheduling tools.Implement best practices to enhance technician productivity and dispatcher efficiency.Revenue Cloud (CPQ & Billing)Lead the design and execution of:Salesforce CPQ (including Products, Price Rules, Product Rules, Bundles)Contract Lifecycle and Subscription ManagementUsage-based pricing models and recurring revenue strategiesSalesforce Billing (including Invoices, Payments, Tax, and Revenue Recognition)Architect complex pricing, discounting, approval workflows, and renewal processes.Integrate CPQ/Billing with ERP, Finance, and Order Management systems.Ensure compliance with revenue and pricing governance standards.Integration & Data ArchitectureDesign and manage integrations utilizing:REST/SOAP APIs, Platform Events, and Change Data CaptureMiddleware solutions (MuleSoft, Dell Boomi, Informatica)Define data models, migration strategies, and master data governance protocols.Guarantee data quality, scalability, and transactional performance.Security, Compliance & GovernanceEstablish a security framework using:Profiles, Permission Sets, Sharing Rules, and Shield (preferred)Ensure compliance with enterprise security and regulatory requirements.Define environment strategies (Dev, QA, UAT, Prod) and oversee release governance processes.Participate actively in architecture review boards and design discussions.