Senior Client Support Analyst

Join DoubleVerify as a Senior Client Support Analyst, where you will play a crucial role in delivering exceptional support to our clients. You will leverage your problem-solving skills to address client inquiries, ensuring they receive the highest level of service. As a key member of our team, you will work collaboratively to enhance client satisfaction and …

Join January as a Client Operations Analyst, where you'll play a pivotal role in enhancing our client experience. You will be responsible for analyzing client operations, optimizing processes, and ensuring seamless communication between teams. Your analytical skills will help us identify opportunities for improvement and drive operational excellence.

About EliseAIAt EliseAI, we are dedicated to transforming vital sectors such as housing and healthcare. With a commitment to making housing accessible and healthcare efficient, our mission is to enhance the lives of individuals and communities. Through the integration of advanced AI agents into existing workflows, we optimize operations, lower costs, and elevate user experiences for all stakeholders.Housing: We streamline the experience for renters by simplifying apartment tours, lease signing, maintenance requests, and connectivity with property teams—bringing all housing essentials into a single platform.Healthcare: Our solutions facilitate appointment scheduling and form completion, empowering patients to communicate effectively with providers, allowing them to concentrate on health rather than paperwork.By leveraging EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide seamless experiences across essential services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further our mission.About the RoleEliseAI is in search of a compassionate and approachable Client Research Analyst who thrives on engaging with people and assisting teams in feeling supported. In this role, you’ll become the trusted voice recognized by our on-site teams—proactively checking in, attentively listening, and identifying what’s working well (and what isn’t) before minor issues escalate into major concerns.You will gain in-depth knowledge of one of our core products, such as Leasing or Delinquency, and utilize that expertise to steer conversations, respond to inquiries, and provide valuable insights in real time. Positioned between Customer Success and Product Solutions, you will be a reliable partner who helps triage concerns, gather feedback, and ensure that insights are communicated effectively. If a resolution isn’t achievable on the call, you’ll know how to ask the right questions and connect with Product Solutions or a Customer Success Manager with the necessary context.This role is ideal for someone who is personable, well-organized, and invigorated by merging product knowledge with genuine human interactions. You will contribute to delivering an exceptional experience at scale—while maintaining the personal touch.

Join the dynamic team at arch.co as a Client Support Specialist, where you will play a crucial role in ensuring client satisfaction and success. In this position, you will interact with clients to address their inquiries, provide solutions, and offer guidance on our services. Your exceptional communication and problem-solving skills will be essential in creating a positive client experience.

About UsDoubleVerify (DV) stands at the forefront of digital performance solutions, empowering advertisers and agencies to ensure the integrity of their digital campaigns. Our mission is to provide unparalleled transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s leading brands, agencies, publishers, and digital ad platforms. Since our inception in 2008, we have collaborated with numerous Fortune 500 companies to maximize their media investments by offering top-tier solutions across the digital advertising spectrum, fostering a more reliable industry. Discover more at www.doubleverify.com.Your RoleAs we advance our global footprint, we seek a stellar Senior Global Client Partner to spearhead and expand our Brand Sales initiatives. This role presents a unique chance to thrive in a dynamic, entrepreneurial environment characterized by a vibrant culture that is reshaping the global digital landscape.The ideal candidate will be an engaging, empathetic, and solution-oriented leader with a profound understanding of the ever-evolving digital media and ad tech ecosystems. Successful candidates will demonstrate strong leadership qualities and a proven track record in client service for major global brands across diverse industry verticals.This position offers an extraordinary opportunity for an intelligent, collaborative, and impactful leader to join a pioneering company and directly influence its growth within the digital media sector.

WHO WE ARE Zeta Global (NYSE: ZETA) is an innovative AI-Powered Marketing Cloud that harnesses advanced artificial intelligence (AI) and vast consumer insights to empower marketers in acquiring, retaining, and expanding customer relationships efficiently. Our Zeta Marketing Platform (ZMP) aims to simplify sophisticated marketing through the unification of identity, intelligence, and omnichannel activation, leveraging one of the industry’s largest proprietary databases and AI capabilities. We enable our enterprise clients across various industries to personalize consumer experiences at an individual level, enhancing the effectiveness of their marketing initiatives. Founded in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City, with offices around the globe. To learn more, visit www.zetaglobal.com. THE ROLE The Senior Client Success Manager – Programmatic is a dynamic, client-facing position responsible for overseeing the comprehensive success of a portfolio of strategic programmatic accounts. In this role, you will act as the primary client liaison, operational expert, and strategic ally, managing live campaigns, directing client communications, and driving performance, retention, and growth. This position demands robust programmatic expertise, sound judgment, and the capability to work autonomously while fostering close collaboration with Sales, Analytics, and Operations teams. This is a hybrid position based in New York City (3 days/week). RESPONSIBILITIES Oversee and manage 10+ active programmatic campaigns end-to-end across multiple accounts. Lead all client communications, including status calls, quarterly business reviews (QBRs), and escalations, providing clear insights and recommendations linked to business outcomes. Act as the technical owner of campaign execution, collaborating closely with Operations to ensure proper setup, effective optimization, and alignment with strategic goals (targeting, pacing, QA, troubleshooting). Leverage a deep understanding of DSP functionality and optimization levers to guide setup decisions, troubleshoot issues, and drive performance enhancements. Generate client-ready reporting and performance insights in conjunction with Analytics. Proactively identify and facilitate upsell, cross-sell, and renewal opportunities in partnership with Sales. Collaborate cross-functionally to address issues, drive improvements, and enhance client satisfaction.

JOIN OUR TEAMAre you ready to make an impact? FanDuel is on the lookout for a Senior Analyst to spearhead our commercial strategy for the exciting new product, FanDuel Predicts. In this pivotal role within the Commercial Analytics team, you will be responsible for tracking product performance, conducting strategic analyses, and supporting budgeting and forecasting efforts. Your keen eye will help monitor business performance, identify trends, tackle critical issues, and provide insightful reports to our leadership team. This role thrives on collaboration, as you will work closely with various teams at FanDuel, including Product, Acquisition & Retention Marketing, Finance, and Legal. We are searching for a proactive and organized individual with exceptional attention to detail, adept problem-solving skills, and the ability to make swift, informed decisions backed by data-driven insights. This is a unique opportunity to elevate a new product in a leading gaming company. Alongside the responsibilities noted above, you may be asked to undertake additional duties as assigned by the Company, ensuring adaptability to meet our evolving business needs. YOUR ROLE IN THE GAME PLANEvery member of our team plays a crucial role: Assist in creating forecasts for customer acquisition and engagement. Develop standardized reporting to monitor daily performance of FanDuel Predicts, identifying tactical levers to meet our financial targets. Conduct analyses and experiments to extract insights that guide business decisions for the Predicts Commercial team and partners. Influence the development and execution of insight-driven projects that enhance customer experience and boost profitability. Recommend process improvements across various teams including Marketing, Product, Data Engineering, and Customer Operations. Become an expert on the end-to-end customer experience with FanDuel Predicts and proactively identify enhancement opportunities. Gain a comprehensive understanding of FanDuel's business, focusing on emerging markets and trends, as well as the regulatory landscape in which we operate.

ABOUT US Zeta Global (NYSE: ZETA) is a cutting-edge AI-Driven Marketing Cloud that harnesses the power of advanced artificial intelligence (AI) and massive consumer data to streamline the marketing process, enabling marketers to efficiently acquire, nurture, and retain customers. Our Zeta Marketing Platform (ZMP) is designed to simplify complex marketing tasks by integrating identity, intelligence, and omnichannel activation into a unified solution, bolstered by one of the industry's largest proprietary databases and AI capabilities. Our diverse enterprise clients are empowered to create highly personalized experiences, leading to enhanced marketing outcomes. Founded in 2007 by David A. Steinberg and John Sculley, our headquarters is located in New York City, with a global presence. Discover more at www.zetaglobal.com. POSITION OVERVIEW The Senior Client Success Manager - Programmatic is a pivotal, client-facing role responsible for ensuring the comprehensive success of a portfolio of strategic programmatic accounts. You will act as the primary point of contact for clients, demonstrating operational expertise and strategic insight while managing live campaigns, overseeing client communications, and driving performance, retention, and growth. Success in this role requires a strong background in programmatic advertising, sound judgment, and the ability to work independently while collaborating effectively with the Sales, Analytics, and Operations teams. This is a hybrid role based in New York City, requiring three days per week in the office. KEY RESPONSIBILITIES Oversee and manage more than 10 active programmatic campaigns from inception to completion across various accounts. Lead all client communications, including status updates, quarterly business reviews (QBRs), and escalations, delivering clear insights and recommendations aligned with business objectives. Act as the technical lead for campaign execution, closely collaborating with the Operations team to ensure campaigns are set up accurately, optimized effectively, and aligned with strategic goals (including targeting, pacing, quality assurance, and troubleshooting). Utilize an in-depth understanding of Demand-Side Platform (DSP) functionalities and optimization strategies to guide campaign setup, troubleshoot issues, and enhance performance. Provide client-ready reporting and performance analytics in partnership with the Analytics team. Identify and nurture opportunities for upselling, cross-selling, and contract renewals in conjunction with the Sales team. Collaborate across departments to resolve issues and bolster campaign performance.

At January, we are dedicated to revolutionizing consumer finance by infusing humanity into every interaction. Our innovative, data-driven solutions empower financial institutions to enhance their collections processes, providing borrowers with clear, compassionate pathways to regain control over their financial futures. We are not just increasing access to credit; we are restoring dignity and affording millions the opportunity to achieve true financial independence.About the RoleAs the Senior Client Success Manager, you will play a pivotal role in transforming client relationships into a key competitive advantage for January. Your responsibility will extend beyond mere account retention; you will extract invaluable insights that will inform our product development and client service strategies. You will manage 5-7 strategic accounts that present significant potential along with operational challenges. Your goal is to establish scalable client management systems that maintain a personal touch, transition our approach from reactive to proactive, and create a framework that converts client feedback into actionable product decisions and market intelligence.Collaborating closely with Operations, Product, Compliance, and Sales teams, you will tackle complex issues swiftly, identify patterns that might go unnoticed, and uncover expansion opportunities before they are articulated by clients. You thrive on challenging conversations, master the art of precise communication—whether it's de-escalating issues or crafting replicable playbooks—and excel at prioritizing conflicting demands.What You'll DoServe as the primary relationship steward for strategic accounts, proactively anticipating client needs and fostering trust through transparency in both success and crisis.Detect patterns within your portfolio of accounts, functioning as an intelligence resource for Product and Account Management by translating frontline insights into product roadmap strategies and identifying growth opportunities.Lead monthly performance reviews that provide clients with new insights, advancing from mere reporting to diagnosing root causes and proposing data-driven solutions.Manage audit processes from start to finish with impeccable attention to deadlines, swiftly resolving complex issues with clarity.Transform individual client successes into standardized playbooks and collaborate with Client Operations to address systemic friction points.Document successful strategies and enhance team performance through knowledge sharing and scalable processes.What We're Looking ForA minimum of 4 years of experience in high-touch B2B client success, strategic account management, or consulting with enterprise clients: ...

ABOUT UNITUnit stands at the forefront of the embedded finance revolution, delivering seamless financial services ready for launch. Serving millions of users through approximately 100 clients including Wix, Honeybook, and Relay, we redefine the financial landscape.As seasoned founders with technical expertise, we are dedicated to building a company that not only excels but also fosters pride among its team. Our solutions facilitate over $40 billion in transactions annually and handle more than 12 million API calls each day. With over $160 million raised from top-tier investors such as Insight, Accel, and more than 60 angel investors, we are poised for substantial growth.THE ROLEWe are seeking a dynamic Support Specialist to join our expanding team and take charge of a variety of client-facing duties in our New York City office.At Unit, we have a unique approach to customer support: our success is gauged not just by ticket resolutions but by the product enhancements we implement based on customer feedback. Each inquiry is a valuable insight, presenting opportunities to identify root causes and drive product innovation.The Support Specialist plays a pivotal role in our organization, ensuring exceptional service delivery while continuously enhancing our product offerings. From day one, you will carry significant responsibilities and make a lasting impact on both our clients and Unit. This is an extraordinary chance for the right candidate to contribute to building a company that is redefining its industry.

Join the City of New York as a Senior Expense Analyst, where you will play a pivotal role in managing and analyzing financial expenditures across various departments. This position is ideal for a detail-oriented professional with a strong background in financial analysis and a desire to contribute to the efficient allocation of city resources.

The City of New York seeks a Senior Programmer Analyst to join its technology team in New York City. This role centers on designing, developing, and maintaining software that underpins essential city services. Regular collaboration with colleagues from multiple departments is a key part of the job. Main responsibilities Analyze user requirements to guide software design and development Develop and implement programming solutions that support city operations Maintain, troubleshoot, and enhance existing applications Partner with staff from various functional areas to deliver effective technology solutions

About UsAt Rillet, we empower accounting and finance teams to achieve unparalleled speed, accuracy, and insight in their operations. Our innovative AI-native ERP solution is designed to facilitate a zero-day close, combining a unified data model with numerous top-tier integrations, automated workflows, and an ever-evolving suite of specialized AI agents. This approach has led to exceptional customer satisfaction, with industry leaders such as Mercer, Windsurf, and Function Health relying on our rapid deployment capabilities to scale their financial operations.We have successfully secured $100 million in funding from prestigious investors like Sequoia and a16z, reinforcing our mission to revolutionize the financial landscape with AI-driven tools.Our CultureRillet's fast-paced environment is all about empowerment and agility. We seek individuals who take initiative, embrace challenges, and consistently deliver outstanding results. Our focus is always on our customers, and we foster a culture where the most critical tasks are prioritized, even if they deviate from the original plan.This role does not require accounting expertise but demands a genuine appreciation for how our solutions enhance our customers' financial capabilities. Ideal candidates are those who are passionate about fueling the financial backbone of high-growth companies.Your RoleAs our inaugural Senior GRC Analyst, you will have the unique opportunity to construct Rillet's governance, risk, and compliance framework from the ground up. You will play a pivotal role in establishing the security and compliance protocols necessary for a rapidly growing fintech company handling sensitive financial data. This includes managing our SOC 2 Type II certification, leading customer security evaluations, and developing scalable compliance processes that support, rather than hinder, our product development pace. You will collaborate closely with engineering and sales leadership to integrate security within our development lifecycle and promote trust and transparency in enterprise relationships.

Join the City of New York as a Senior Data Management Analyst, where you will play a critical role in managing and analyzing complex data sets to support city operations and decision-making. In this position, you will collaborate with various departments to enhance data integrity and drive data-driven strategies. Your expertise will help shape the future of data management within the city, ensuring that we leverage data to improve public services effectively.

Company Overview:Compass Pathways plc (Nasdaq: CMPS) is a pioneering biotechnology firm headquartered in London, UK, with a significant presence in New York City, USA. Our mission is to expedite patient access to revolutionary, evidence-based solutions for mental health challenges. We are dedicated to creating innovative treatments to improve the lives of individuals suffering from mental health disorders who have not found relief through existing therapies.We are at the forefront of reshaping mental health treatment paradigms, focusing on rapid and lasting responses through our investigational COMP360 synthetic psilocybin treatment, which is poised to be a groundbreaking therapy. COMP360 has received Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has also been granted Innovative Licensing and Access Pathway (ILAP) status in the UK for treating treatment-resistant depression (TRD), addressing a critical unmet need in this sector.Currently, we are advancing through phase 3 trials for TRD, have completed phase 2 studies for post-traumatic stress disorder (PTSD) and anorexia nervosa, and are preparing for additional late-stage studies in PTSD. We aspire to create a world where mental health signifies not just the absence of illness but the capacity to thrive.Position Overview:As a Senior Financial Analyst, Commercial, you will provide essential financial planning and analysis (FP&A) support to Commercial OPEX budget stakeholders. This role includes overseeing budgeting processes, quarterly forecasts, long-range strategic planning, and detailed budget versus actual analyses at various levels (department, account, and purchase order). You will be responsible for constructing and maintaining OPEX forecast models related to hub/patient services, travel and expense, and headcount, while collaborating on business cases, purchase order approvals, spend opportunities and risks, SOX compliance, and alignment with accounting practices.

As a Senior Client Account Manager for Application Development within the enterprise sector at Reddit, you will play a pivotal role in fostering strong client relationships and driving project success. You will work closely with our engineering and product teams to deliver innovative solutions that meet our clients' business needs. Your expertise in account management and your passion for technology will be critical in ensuring client satisfaction and achieving business objectives.

About Us:At DailyPay, we are revolutionizing the payment landscape. As a leading worktech company and the foremost solution for on-demand pay, we leverage our award-winning technology platform to empower top employers across America in fostering stronger relationships with their employees. Our innovative voluntary employee benefit enhances workforce motivation, encouraging employees to perform better and remain committed while supporting their financial health outside of work.With our headquarters in New York City and operations extending throughout the United States and Belfast, we invite you to explore more at DailyPay's Press Center.The Role:We are seeking a Senior Data Analyst to join our dynamic Data Team! In this pivotal role, you will harness diverse data sources to extract actionable insights and formulate strategic recommendations that drive business value. Collaborating closely with internal teams such as Sales, Marketing, Product, and Customer Success, you will also play a crucial part in enhancing client success by contributing to the development of customer-facing data products and analytics.The mission of the Data Team is vital to the ongoing evolution and success of our product, addressing the needs of our customers and partners while ensuring DailyPay's leadership in the early wage access industry. As a Senior Data Analyst, you will be instrumental in realizing this vision.If you're passionate about data and its impact, we encourage you to apply even if you feel you don't meet every single qualification.Your Impact:Lead Advanced Analytics Initiatives: Take charge of complex analytics projects, proactively identifying opportunities to deliver actionable insights that influence strategic business outcomes.Translate Data into Strategic Recommendations: Move beyond mere reporting by providing comprehensive analyses and clear, data-driven recommendations that shape critical business decisions.Cross-Functional Collaboration: Work alongside stakeholders across various departments to understand their needs, define requirements, and deliver impactful analytics solutions.Mentoring and Leadership: Foster the development and training of the analytics team in strategic problem-solving skills.What You Bring:Proven Experience: Demonstrated expertise in data analytics with a strong ability to interpret and analyze complex data sets.Technical Proficiency: Familiarity with analytics tools and software, as well as programming languages such as SQL or Python.Strong Communication Skills: Ability to convey complex ideas clearly to stakeholders at all levels.

Role overview The Senior Systems Analyst will play a key part in strengthening and improving technology systems for the City of New York. The position centers on analyzing system requirements, designing effective solutions, and supporting projects that enhance city operations. What you will do Collaborate with teams from different departments to collect and assess system requirements Develop and recommend solutions that address operational challenges Assist with implementing strategies to increase efficiency across city systems Contribute to optimizing current systems to better serve New York City residents Location This role is based in New York City.

THE POSITIONJoin our dynamic team as we expand our operations! The Senior Analyst for Sportsbook will be instrumental in shaping our VIP and overall commercial strategies by utilizing data analytics, performance tracking, and providing actionable business recommendations. This pivotal role bridges the gap between analytics and commercial decision-making, fostering key stakeholder relationships while translating intricate data into clear insights that enhance performance, inform internal decisions, and enrich the customer experience. This position collaborates closely with leaders in Commercial, VIP Operations, Finance, Data Engineering, and regional teams to deliver a comprehensive understanding of business performance through timely and actionable insights. Furthermore, the responsibilities outlined above are not exhaustive; employees may be called upon to undertake additional duties as directed by the Company, ensuring adaptability and responsiveness to evolving business requirements. THE GAME PLANEvery team member plays a vital role! Performance Tracking: Oversee and enhance business performance reporting, ensuring automation, accessibility, and reliability. Establish clear communication to ensure alignment on performance metrics and sources of truth. Articulate the rationale behind business performance and proactively detect emerging trends. Insights: Utilize the business performance reporting framework to identify trends and offer comprehensive insights and recommendations. Support the proposition team and tactical projects with insights that enhance customer experiences and guide investment decisions. Personality: Uphold high standards for technical quality and stakeholder engagement. Lead mid-sized cross-functional projects from initiation to completion. Challenge existing processes and seek opportunities for improvement. Embody FanDuel's values and cultivate a team-oriented culture. WHAT SUCCESS LOOKS LIKE The organization has clarity on business performance, key drivers, and potential actions to address challenges. Insights and recommendations from this role significantly impact priorities, roadmaps, and commercial outcomes. THE STATSWhat we desire in our next teammate: Bachelor’s Degree preferred. 3+ years of experience in analytics, commercial strategy, or a related field. Strong analytical skills with an ability to interpret complex data. Excellent communication and interpersonal skills. Ability to work collaboratively across different functions.

Who You Are You are a strategic security leader adept at aligning business risks, regulatory demands, and technological solutions to formulate comprehensive multi-domain security strategies. You thrive in executive-level discussions and excel in influencing critical decisions by simplifying complex security concepts into actionable insights. With a natural ability to connect various domains, you identify opportunities to integrate identity, cloud, endpoint, and data security into cohesive architectures. Your independent work ethic combined with close collaboration with sales and technical teams, along with a passion for mentoring, empowers you to elevate consultative security practices throughout the organization. About The Role The Senior Security Client Solution Architect (CSA) is pivotal in designing and executing multi-domain security strategies tailored for intricate client environments. This position transcends mere technical architecture, playing a crucial role in shaping deal strategies, guiding security investment decisions, and ensuring alignment with regulatory standards, risk appetites, and long-term business objectives. In this role, you will spearhead security discovery initiatives, craft integrated architectures spanning multiple security domains, and collaborate intimately with Account Executives and practice leaders to assess opportunities and position holistic security solutions. As a senior figure within the organization, you will act as a trusted advisor to clients, serve as an escalation point for complex designs, and mentor CSAs and engineers. This position is perfect for a security professional who is eager to take ownership of strategy, facilitate cross-domain dialogues, and assist both clients and internal teams in achieving a higher level of security maturity. Note: Candidates must be based in the United States, specifically in New York City or surrounding areas. Travel may be required up to 40% of the time. Other responsibilities include: Conducting executive-level security discovery focused on risk mitigation, regulatory compliance, and improving operational maturity. Managing security solution strategies utilizing the full spectrum of the security stack.