Senior Customer Service Representative

Role Overview The City of New York seeks a Senior Customer Service Representative to support residents across the city. This role centers on helping people navigate questions, resolve concerns, and access services efficiently. What You Will Do Respond to inquiries from residents by phone, email, or in person Troubleshoot and resolve issues, escalating comple…

Join the team as a Senior Customer Service Representative at the City of New York, where you will play a critical role in enhancing the experience of our citizens. In this position, you will provide top-tier support to clients, ensuring their queries are addressed efficiently and effectively. Your expertise will contribute to our mission of delivering exceptional service.

Join the City of New York as a Senior Customer Service Representative, where you will play a vital role in delivering exceptional service to our diverse community. In this position, you will be responsible for addressing customer inquiries, resolving issues, and providing support across various channels, ensuring a positive and efficient experience for all.

The City of New York is hiring a Senior Customer Service Representative in New York City. This position plays a key part in supporting residents and visitors by handling questions, resolving concerns, and ensuring each interaction is handled with care. Role overview This role focuses on providing high-quality service to the public. Senior Customer Service Representatives respond to inquiries, address issues as they arise, and work to find solutions that meet the needs of the community. Consistent professionalism and a commitment to clear communication are essential. What you will do Respond to customer questions and requests, both in person and through various channels Resolve issues efficiently, aiming for positive outcomes Contribute to a positive experience for everyone who interacts with the City of New York Requirements Previous experience in customer service roles Ability to manage inquiries and resolve concerns professionally Strong communication and problem-solving skills

Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This position serves as the first point of contact for residents, handling questions, addressing concerns, and supporting the community with information and guidance. Every interaction aims to reflect the city's standards for service and care. What You Will Do Respond to resident inquiries by phone, email, or in person Resolve issues and provide accurate information about city services Document interactions and follow up as needed Communicate clearly and professionally to build trust with the community

About the Role The City of New York seeks a Customer Service Representative to support residents and visitors in navigating city services. This position helps ensure clear, helpful communication between the public and city departments. Main Responsibilities Respond to inquiries from the public by phone, email, or in person Resolve issues and direct requests to the appropriate departments Provide accurate information about city services and procedures What We’re Looking For Strong communication skills Ability to assist people with patience and professionalism Comfort working in a public-facing role This position is based in New York City.

Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role serves as a main contact for clients, handling questions, resolving concerns, and assisting with city services. What You Will Do Respond to customer inquiries by phone, email, and in person Maintain accurate records of all customer interactions Work with team members to improve service processes What We Look For Strong communication and problem-solving skills Attention to detail when recording information Ability to collaborate with colleagues

The City of New York is seeking a Customer Service Representative based in New York City. This position serves as a key point of contact for residents, providing information and support on a range of city services. Role overview Customer Service Representatives respond to questions, address concerns, and guide citizens to the resources they need. The role involves communicating clearly and professionally with people from diverse backgrounds. What you will do Answer inquiries from the public by phone, email, or in person Resolve issues or direct requests to the appropriate department Maintain accurate records of interactions and follow up as needed Requirements Strong communication and problem-solving skills Ability to remain patient and helpful in challenging situations Comfort working with the public in a service-oriented setting

The City of New York seeks a Customer Service Representative to join the Compliance & Enforcement Division. This role centers on helping community members who have questions or concerns about compliance matters. Key responsibilities Act as the first point of contact for people reaching out to the Compliance & Enforcement Division Offer clear information and guidance on compliance topics Work with community members to address their needs promptly and accurately Location This position is located in New York City.

The Agency You’ll Join:The New York City Mayor’s Office is dedicated to enhancing city services across all five boroughs, ensuring effective coordination among public agencies and departments, and managing public assets. Our administration is committed to tackling issues of affordability, reducing inequality, enhancing public safety, and delivering efficient services to strengthen New York City's economy. We prioritize leadership, transparency, fairness, and efficiency, and actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.The Team You’ll Work With:The Mayor’s Office of City Legislative Affairs (CLA) serves as the vital link between the Administration and the City Council. The CLA works to cultivate productive partnerships and assists the Administration in: (1) shaping public policy; (2) promoting the Administration’s local legislative agenda; (3) negotiating City Council legislation; and (4) preparing agencies for public hearings with the City Council.The Problems You’ll Solve:The Senior Legislative Representative will keep the Mayor and City agencies updated on significant issues and developments affecting the City.About You:You possess a solid understanding of and experience with any combination of the following:- The legislative process in New York City, public policy analysis, operations of New York City and State agencies, and lobbying.- Experience collaborating with elected officials and/or representing a City agency in engagements with elected officials.

The City of New York is seeking an experienced and dynamic Senior Legislative Representative to join our team. In this role, you will drive legislative initiatives and foster relationships with various stakeholders, ensuring that the needs of our community are met.

Join the City of New York as the Director of Concierge and Customer Service, where you will lead a dedicated team focused on delivering exceptional service to residents and visitors alike. In this pivotal role, you will be responsible for developing and implementing strategies that enhance customer experience, ensuring that every interaction reflects the city’s commitment to excellence.You will oversee a range of concierge services, manage customer inquiries, and collaborate with various departments to streamline processes. Your leadership will foster a culture of continuous improvement and innovation, positioning New York City as a leader in customer service.

Role overview FanDuel seeks a Senior Manager of Customer Marketing to join the Customer Growth team in New York City. This position centers on optimizing customer lifecycles to increase lifetime value. The Senior Manager will collaborate with teams across Operations, Marketing Technology, Customer Service, Brand, and Product, shaping strategies that enhance customer experience and drive revenue. As business needs change, team members may occasionally take on additional responsibilities. What you will do Design and implement lifecycle marketing strategies aimed at increasing engagement, retention, and overall customer value. Manage retention budgets, making adjustments to maximize revenue impact. Oversee the entire lifecycle strategy process, from initial concept through launch and ongoing optimization. Serve as a marketing technology expert, using platforms to deliver scalable, targeted campaigns. Apply understanding of data architecture to refine segmentation and improve campaign effectiveness. Collaborate with Data Science to advance data-driven marketing initiatives. Analyze competitors and market trends to inform decisions on promotions, pricing, and positioning. Translate market insights into actionable plans for messaging, offers, and customer experiences. Build strong cross-functional relationships to ensure campaigns are integrated and effective. Provide strategic input for go-to-market plans and broader business objectives. Work with the Experimentation team to develop and execute a roadmap for lifecycle innovation through testing. Mentor team members and help foster a culture focused on high performance and growth. Requirements At least 8 years of experience in customer marketing or related roles, with a minimum of 3 years in a leadership capacity. Proven track record managing the full CRM lifecycle, from planning through execution and ongoing performance improvement.

At Movable Ink, we empower marketers with data-driven content personalization through innovative AI-driven solutions. Our esteemed clientele includes some of the world's leading brands, leveraging our tools to optimize revenue, enhance workflow efficiency, and increase marketing responsiveness. Based in New York City and boasting nearly 600 dedicated professionals, Movable Ink operates across North America, Central America, Europe, Australia, and Japan.The Senior Business Development Representative (StrAR) plays a crucial role in energizing our Sales team by generating qualified opportunities with our most strategic prospects. This position is key to driving the business's growth and success, allowing individuals to apply their creativity and strategic thinking to impact discussions with potential clients. The StrAR role is designed for those looking for hands-on experience in a dynamic startup environment, where adaptability is essential. Successful candidates will be presented with opportunities for career advancement within Sales, Client Experience, Marketing, Partnerships, Strategic Accounts, and more within 18-24 months.Key Responsibilities:Forge new connections via phone, email, and social media to secure meetings with senior-level decision-makers within your assigned territory across North America.Evaluate prospects' needs, identify pain points, and articulate Movable Ink's solutions before transitioning leads to your Account Director for the sales process.Collaborate with Account Directors to develop and sustain a robust sales pipeline.Maintain organized records, create presentation materials, gather contact information, and nurture leads after initial contact.Conduct thorough research on accounts and prospects to identify challenges, company initiatives, and objectives, helping to craft outreach strategies with your Account Director.Develop mock-ups and presentation materials tailored to client needs.

Role Overview The City of New York is hiring a Customer Service Representative based in New York City. This role supports residents by handling inquiries and helping resolve their concerns. The position focuses on clear communication and reliable service. What You Will Do Respond to questions from citizens by phone, email, or in person Provide accurate information about city services and policies Work to resolve issues efficiently and professionally What We Look For Strong verbal and written communication skills Dedication to helping others and delivering quality service Ability to manage multiple requests and follow up as needed

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Role overview The Customer Service Representative at the City of New York acts as a key contact for residents. This role involves guiding people through city services, answering questions, and addressing concerns. The position helps residents find solutions and navigate available resources. What you will do Respond to inquiries from New York City residents Share accurate information about city services and procedures Interact with individuals from many different backgrounds Maintain the city's standards for professionalism and service during every interaction Location This position is located in New York City.

Join our dynamic team at PLS as a Customer Service Specialist, where you will be the face of our company, delivering exceptional service and support to our valued customers. You will play a crucial role in providing insights about our diverse range of financial products and services, all while maintaining compliance with industry regulations and company standards. Your commitment to excellence will help foster lasting customer relationships and contribute to our mission of making financial services accessible and user-friendly.

Join PLS® as a Customer Service Specialist, the face of our organization, where your primary role will be to deliver exceptional customer experiences and provide in-depth knowledge of our diverse financial services. At PLS, located in the heart of New York City, you will play a vital role in ensuring our customers receive the support they need while adhering to our high-quality standards and compliance regulations.