Client Services Engineer

The Client Services Engineer plays a crucial role in providing exceptional technical support to users of computer systems. This position entails addressing inquiries and resolving technical issues for clients through various communication modes, including in-person interactions, phone calls, and remote assistance. The engineer will also offer guidance on uti…

Join our dynamic team as a Client Services Engineer, where you will play a crucial role in providing exceptional technical support for our clients over the weekend.Work Schedule:Friday: 12:00 PM - 10:00 PMSaturday & Sunday: 9:00 AM - 8:00 PMMonday: 12:00 PM - 10:00 PMThe Client Services Engineer is responsible for delivering top-notch technical assistance to users of our computer systems. You will handle queries and resolve issues for clients, whether in-person, by phone, or remotely. Your expertise will guide clients in utilizing computer hardware and software, setting up printers, and navigating operating systems.

Lyratech Group seeks a Director of Client Services based in New York, NY. This leadership role centers on guiding the client services team and shaping the client experience. The Director will play a key part in building lasting relationships and making sure clients feel supported throughout their journey. Role overview This position manages daily client service operations and sets the direction for how Lyratech Group interacts with its clients. The Director is expected to set high standards for client satisfaction and engagement, working closely with both clients and internal teams. Key responsibilities Oversee the day-to-day activities of the client services team Monitor and improve client satisfaction levels Develop strategies to deepen client engagement Build and maintain long-term client partnerships Lead, mentor, and support the client services staff What we look for Success in this role requires strong relationship-building skills, a focus on client needs, and the ability to lead a team dedicated to service excellence.

Join SPS North America as a Client Service Supervisor, where you will lead our dedicated team in providing exceptional service to our clients. You will be responsible for managing client relationships, ensuring satisfaction, and overseeing the effectiveness of service delivery. Your leadership will inspire the team to achieve targets and enhance client experiences, making a tangible impact on our organization.

As a Client Service Manager at SPS North America, you will play a pivotal role in ensuring our clients receive unparalleled service and support. Your expertise in client relationship management will be essential in nurturing long-term partnerships and enhancing client satisfaction. You will lead a team of dedicated professionals, guiding them to deliver exceptional service and meet our clients' needs effectively.

Join the Institutional Fabric of the Digital Asset MarketFounded in 2018, Talos Trading is at the forefront of providing institutional-grade trading technology for the global digital asset market, empowering leading entities within the crypto ecosystem. Our mission is to facilitate the widespread adoption of digital assets by effectively connecting institutions to the digital asset landscape. We are dedicated to creating the most innovative and reliable platform globally, supporting every aspect of the trading lifecycle.At Talos, we cultivate an environment that promotes kindness, respect, and inclusivity. We value diverse perspectives and believe that each team member contributes unique insights that propel Talos forward. Our culture is built on trust, integrity, collaboration, and collective growth.Our team is a close-knit, globally distributed group of seasoned engineers and business leaders, with offices in New York, London, Singapore, and Cyprus. In our hybrid-friendly setting, whether working from the office or remotely, your individual skills and insights will be essential in building something exceptional.Client Services Engineer RoleWe are seeking a seasoned client-facing engineer who will play a pivotal role in supporting our customers within a dynamic, 24/7 global digital asset trading environment. This essential position will contribute significantly to client success and the overall stability of our trading systems.

The Client Service Manager is pivotal in cultivating and maintaining Tier 3 client relationships while facilitating seamless delivery for Tier 2 accounts. This role requires adept management of communications, precise tracking of project deliverables, and the orchestration of an exemplary client experience from initial project kickoff to final delivery. The Manager collaborates closely with internal teams to clarify project briefs, ensuring clients remain informed and supported throughout every phase of engagement.Key ResponsibilitiesClient Strategy & Relationship ManagementOversee Tier 3 client accounts while supporting Tier 2 engagements under the guidance of Senior Managers.Serve as the primary contact for assigned clients, providing smooth day-to-day communications and proactive updates.Build strong client trust through responsiveness, organization, and a solutions-oriented approach, particularly during active project phases.Account Growth & Commercial DevelopmentIdentify opportunities for repeat business or additional services by understanding client needs and engagement history.Escalate growth opportunities to Senior Managers or Directors with context and relevant insights.Draft initial scopes and proposals for returning clients in collaboration with internal teams.Client Delivery GovernanceEnsure timely briefing, documentation, and tracking of deliverables.Conduct regular client check-ins during live projects to set clear expectations and share updates.Facilitate project debriefs and feedback loops to monitor satisfaction and alignment with delivery expectations.Cross-Functional CollaborationCollaborate with Project Managers to ensure clear communication of client briefs and adherence to project timelines.Proactively identify risks, delays, or client concerns and coordinate appropriate responses.Participate in project kickoff, midpoint, and wrap-up meetings as the Client Service representative.Team Leadership & Capability DevelopmentGuide Coordinators and junior team members on client interaction etiquette, documentation quality, and service mindset.Provide feedback to Senior Managers regarding process challenges and team development needs.Process & Tools OptimizationMaintain organized CRM records, project documentation, and communication logs consistently.Assist in the testing and rollout of new tools, templates, and workflows within the Client Service team.Document common client inquiries or challenges to support the development of Standard Operating Procedures (SOPs).Reporting, Feedback & Escalation ManagementKeep client satisfaction metrics and project feedback updated in HubSpot or other CRM platforms.Alert senior management to any significant issues affecting client relationships or project deliverables.

The Client Services Coordinator plays a pivotal role in enhancing client satisfaction by providing essential administrative support to the Client Services team. This entry-level position involves managing documentation, scheduling meetings, and executing internal follow-ups, all aimed at maintaining an organized and efficient client experience. The Coordinator is instrumental in ensuring that all operational processes across client accounts remain consistent and effective.Key ResponsibilitiesClient Strategy & Relationship ManagementDeliver daily support across Tier 1–3 accounts by managing communications and coordinating documentation and scheduling.Assist Managers and Senior Managers with timely tracking of project actions and client requests.Prepare project documents, call notes, and meeting agendas to ensure they are polished and client-ready.Account Growth & Commercial DevelopmentCompile historical scope and delivery data to assist client-facing team members during renewal or upsell discussions.Maintain reference documents and logs to facilitate tracking of engagement history and opportunity timelines.Engage in follow-up activities to cultivate ongoing client conversations post-delivery.Client Delivery GovernanceMonitor delivery milestones using CRM tools and project management boards (e.g., HubSpot, Monday.com), ensuring all updates are current and comprehensive.Document client feedback rounds and assist with logistics for content uploads or reviews.Help create client-facing presentations, recaps, or handover notes for internal purposes.Cross-Functional CollaborationCollaborate closely with Project Managers to ensure project schedules and updates are communicated clearly.Coordinate with the Business Development team on contact records and align notes across teams.Identify recurring questions or themes in delivery for discussion in team reviews.Team Leadership & Capability DevelopmentEngage in team meetings and contribute to internal knowledge-sharing sessions.Actively seek learning opportunities from senior team members to enhance skills in tools and workflows.Process & Tools OptimizationEnsure CRM and shared documentation are consistently up-to-date.Identify repetitive tasks that could be streamlined through process improvements or templating.Assist in testing new tools and updates to Standard Operating Procedures as they are implemented across the department.Reporting, Feedback & Escalation ManagementMaintain contact logs and activity trackers, supporting NPS/feedback survey initiatives.Notify team leads if a client requires follow-up or has not received essential updates.Compile inputs for team reporting dashboards and post-project summaries.

Join our dynamic team at Alpha Insight Inc. as a Client Service Associate. In this role, you will play a pivotal part in ensuring exceptional client experience through effective communication and problem-solving. Your responsibilities will include managing client inquiries, assisting with account management, and liaising with internal teams to provide seamless service.We are looking for proactive individuals who thrive in a fast-paced environment and are eager to contribute to client satisfaction and retention.

The City of New York seeks a Client Services Representative for its Brooklyn location. This role centers on public service, ensuring that each interaction upholds the city’s commitment to helpful and respectful support. Key responsibilities Interact with citizens face-to-face, over the phone, and through additional communication channels Answer questions and deliver clear, accurate information Maintain professionalism and courtesy in every exchange This position supports the city’s goal of providing reliable information and a positive experience for every member of the public.

Role overview The Client Service Associate at SPS North America plays a key part in supporting client satisfaction and building strong relationships. Based in New York, this position centers on managing client inquiries and ensuring requests are handled promptly and professionally. The work directly contributes to a positive client experience and ongoing loyalty. What you will do Respond to client inquiries and service requests with attention and care Provide timely and accurate information to clients Collaborate with internal teams to resolve client issues and improve service quality Assist in efforts to strengthen and maintain client relationships

Exciting Opportunity Alert! Are you passionate about leveraging data to unlock growth potential? Join the dynamic team at Further, where your skills can directly impact our clients' success!Further is an innovative data, cloud, and AI company dedicated to transforming raw data into actionable insights. With an award-winning culture that fosters extraordinary talent, we empower individuals to thrive, enabling businesses to reach new heights. If you believe your work should have significant meaning and positively influence both your career and the lives of our clients, we would love to discuss this opportunity with you!About the Role: Client Services DirectorWe are in search of a visionary Client Services Director who excels in account growth through value creation. In this pivotal role, you will manage a portfolio of enterprise customers, translating strategic objectives into measurable results, and developing comprehensive multi-quarter transformation roadmaps across data, cloud, and AI. You will mentor account teams to consistently demonstrate business impact and foster trusted relationships with stakeholders.

The Director of Client Services plays a pivotal role in nurturing and managing vital client relationships throughout the US. This position is essential for delivering outstanding service, facilitating strategic account growth, and fostering long-lasting client partnerships as we broaden our regional footprint.As a key member of the Client Services team, you will serve as a trusted advisor to the Chief Client Officer (CCO) and the regional leadership team. Additionally, you will mentor and guide Client Services Managers as we expand our team. The ideal candidate should excel at driving revenue growth through strategic upsell and cross-sell initiatives, refining internal processes, and closely collaborating with creative and production teams to ensure flawless project delivery.

Job Title: Client Service Lead Position OverviewThe Client Service Lead is a dynamic, hybrid role that encompasses the daily coordination of facilities management, along with light technical support and administrative supervision of office operations. This key individual will act as the principal onsite contact for facilities requirements, while also facilitating front-office administration, vendor management, and client interactions.This position calls for a proactive, solution-focused professional who thrives in independent settings, is willing to engage in hands-on tasks, and serves as a trusted intermediary between occupants, vendors, and leadership. Key Responsibilities Facilities & Operations (Primary Focus)• Oversee daily facilities operations on-site, guaranteeing a safe, functional, and well-maintained workspace.• Provide guidance and support to other SPS team members present onsite.• Conduct hands-on troubleshooting and minor repairs (e.g., furniture adjustments, light fixture replacements, basic plumbing fixes, and minor carpentry tasks).• Perform regular walkthroughs to pinpoint maintenance issues, safety concerns, and areas for operational enhancement.• Manage vendor coordination for HVAC, electrical, plumbing, janitorial, pest control, and additional building services.• Submit, monitor, and ensure completion of work orders.• Maintain facilities logs, service documentation, and preventative maintenance schedules.• Assist with office relocations, reconfigurations, furniture installations, and space planning activities.• Support emergency response procedures and provide after-hours assistance as required. Administrative & Office Support• Act as the primary administrative contact for office operations and facilities inquiries.• Communicate effectively with internal stakeholders, building management, and external vendors.• Track invoices, service reports, and approvals associated with facilities services.• Aid in onboarding and offboarding processes from a facilities and access perspective.• Manage supply inventory related to facilities, janitorial, and office operations.• Assist in scheduling, reporting, and coordination for facilities-related projects. Client & Stakeholder Engagement• Deliver exceptional customer service to employees, visitors, and client representatives.• Appropriately escalate issues while ensuring timely resolutions.• Collaborate closely with operations leadership to align on priorities, service levels, and improvements.• Professionally represent the facilities function in client-facing situations.

Join AlphaSights as an Associate in Client Service, where you will play a pivotal role in connecting clients with the expertise they need to make informed decisions. In this dynamic position, you will engage with clients, understand their needs, and work collaboratively with our team to deliver tailored solutions. Your ability to analyze information and communicate effectively will be crucial in ensuring client satisfaction and fostering long-term relationships.

Client Service Manager Location: New York, NY or Philadelphia, PA Company Overview: WithCoverage is revolutionizing the insurance brokerage industry through AI-driven risk management solutions tailored for today's economy. We collaborate with numerous high-growth, industry-defining companies, such as GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clientele includes renowned consumer brands, leading hospitality firms, general contractors, advanced manufacturers, and next-gen defense contractors, all navigating complex risk landscapes and seeking a partner that can keep pace with their needs. By replacing outdated, fragmented brokerage systems with our proprietary technology, we have created a new category of elite risk advisors. Our in-house Agency Management System provides our team and AI agents complete transparency into policies, exposures, claims, billing, and commissions, enabling deep automation, informed decision-making, and an elevated standard of service. Founded by JD Ross (co-founder of Opendoor) and Max Brenner (formerly with Bain and Compound), we have successfully raised over $43 million from prominent investors including Sequoia, 8VC, Khosla Ventures, and Crystal Venture Partners. Our growth has exceeded 10x over the past year while maintaining positive cash flow, and we are just beginning to explore the vast opportunities ahead. Our ambition extends beyond merely improving brokerage services; we aim to redefine risk management across the economy. Why Join Us? Accelerated Growth: We’re expanding rapidly, offering you substantial opportunities to learn, lead, and influence your career trajectory as well as the future of the company. Impactful Work: We safeguard the world’s most innovative brands, including consumer icons, hospitality leaders, next-generation defense contractors, and American manufacturers. Industry Redefinition: The insurance sector is one of the largest and most stagnant markets. We’re rewriting the rulebook through proprietary technology, automation, and AI. Financial Incentives: We recruit top talent and invest in your development, which translates to competitive compensation, meaningful equity, and outstanding benefits. We firmly believe in promoting from within and provide a clear pathway for career advancement. About The Role: In this position, you will collaborate with Risk Advisors on an assigned portfolio, oversee daily service operations, and support a range of strategic client-facing initiatives.

Overview: The Client Service team at Guidepoint plays a crucial role in connecting our clients with industry experts to enhance their decision-making processes. We prioritize understanding each client's unique research requirements, ensuring they receive expert insights tailored to their specific topics, often within hours. Your Role: As a Project Manager on the Client Service team, you will manage key client accounts and lead a team of Associates, ensuring optimal matches between our clients and the right Advisors for their projects. This position is critical to Guidepoint's ongoing success. Work Environment: This is a hybrid position that allows for a blend of in-office and remote work.

Start Dates Available: Immediate Start and Summer 2026 Are you eager to kickstart your career in a dynamic commercial environment? Do you want to make an immediate impact while charting a clear career trajectory? If so, our Associate Program is the perfect fit for you. About AlphaSights At AlphaSights, we unite some of the most driven individuals from around the world to collaborate with leading investment funds, strategy consultancies, and Fortune 500 companies. Our mission is to empower our clients by connecting them with niche experts, enhancing their decision-making capabilities and propelling progress. Founded in 2008, AlphaSights has experienced remarkable growth, employing over 1,500 professionals across nine cities globally. As a recognized market leader and one of the fastest-growing companies, we maintain a relentless pursuit of excellence, hiring only the brightest graduates to help us reach new heights. Jumpstart your career with us if: You excel in a fast-paced, results-driven environment. You possess a client-focused mindset. You thrive under pressure and enjoy meeting tight deadlines. You are determined, resilient, and ready to take initiative. A day in the life of an Associate As an Associate within the Client Service team, you will serve as the crucial link between our clients and the expert knowledge they require. Your day will involve managing multiple projects for investors, strategists, and dealmakers from top-tier organizations seeking expert insights to guide their decision-making. This role demands excellent communication skills and the ability to multitask across various workstreams. Your key responsibilities will include: Recruiting experts: Engaging with experts who are the best matches for client projects, often under pressing deadlines. Understanding project and market context: Grasping the legal and regulatory frameworks in which clients and experts operate. Owning project management: Managing all aspects of client-expert communications and ensuring smooth scheduling of meetings.

Company: EvolutionIQ Location: New York, NY About EvolutionIQ EvolutionIQ builds technology to improve the insurance claims process. The company’s mission centers on helping claims teams handle cases more accurately, fairly, and efficiently, so people affected by injury or illness can maintain dignity and stability. EvolutionIQ continues to grow and has earned recognition as one of Inc.'s Best Workplaces for three years in a row, as well as Built In's Best Places to Work in 2025 and 2026. Role Overview The Deployment Manager - Client Services joins the Client Services team to lead the end-to-end delivery of EvolutionIQ’s platform for enterprise customers. This role manages complex implementations and serves as a trusted partner to both internal leaders and client executives. What You Will Do Oversee the full deployment process for enterprise clients, ensuring successful and timely delivery of the platform Coordinate across teams to manage complex SaaS/AI implementations Act as a key point of contact for client executives and internal leadership throughout the project lifecycle What We Look For Strong project management skills, especially with enterprise software deployments Experience managing client relationships in a SaaS or AI-focused environment Technical understanding of SaaS/AI platforms Ability to collaborate across departments and deliver results in a growing organization

Role overview The Vice President of Client Services at Eversana guides strategies for engaging clients and ensures service delivery meets high standards. This leader works to strengthen relationships with clients and maintain long-term partnerships. Managing a dedicated team, the Vice President focuses on providing consistent, high-quality experiences for clients. The role also emphasizes ongoing improvements in how services are delivered and how teams interact with clients. Key responsibilities Lead client engagement strategies and foster strong partnerships Oversee service delivery to ensure quality and consistency Manage and develop a team dedicated to client success Drive continuous improvement in client interactions and service processes Location This position is based in New York.