Client Success Manager at SeatGeek | New York

About the Role SeatGeek is looking for a Client Success Manager to support sports and entertainment clients in New York. This role focuses on building strong relationships, understanding client goals, and helping partners grow their businesses. By working closely with clients, the Client Success Manager identifies opportunities for value, encourages product …

As an Engineering Manager at SeatGeek, you will lead a talented team focused on delivering exceptional support solutions. You will be responsible for guiding your team in driving innovative projects that enhance our customer experience. You will collaborate with cross-functional teams to ensure the highest quality of service and develop strategies to improve support processes.

Join SeatGeek, where we believe live events are transformative experiences that bring people together. With our innovative technology and customer-centric approach, we are revolutionizing the ticketing industry.We are seeking a passionate Analytics Engineer to become a vital member of SeatGeek’s Data team. In this dynamic role, you will collaborate with business stakeholders to facilitate effective data management and insightful analyses. As an Analytics Engineer, you will be instrumental in discovering, extracting, storing, cataloging, modeling, and processing our vast amounts of data. You will take charge of our analytics data layer and will work on extracting data from production databases and third-party sources, designing efficient data models, and orchestrating jobs in Airflow to produce clean, well-documented datasets that are ready for analysis. This role requires strong collaboration, as you will maintain relationships with analysts and production engineers to unlock the value of our data. Your contributions will play a crucial part in our mission to position SeatGeek as the premier destination for live event enthusiasts.The live event sector is experiencing unprecedented growth, and we are poised to capitalize on this opportunity. Our teams require actionable metrics and feedback loops to inform critical business decisions. If you are someone who is passionate about leveraging data to drive decision-making, this is the perfect role for you.

Join SeatGeek: Where Live Events Come to Life!At SeatGeek, we believe that live events are transformative experiences that bring people together. Our innovative technology and fan-centric approach are revolutionizing the ticketing industry.As a pioneering technology company, SeatGeek is on a mission to disrupt the $300 billion ticketing landscape. We have the vision, products, and team to enhance the experience for performers, venues, and fans while establishing a lasting consumer brand. Now, we’re looking for passionate individuals like you to join our journey.We’re seeking a Senior Machine Learning Engineer to join our R&D team, bringing your expertise to our dynamic projects.

As a Client Success Manager at Madhive, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative solutions. You will be responsible for building strong relationships with clients, understanding their goals, and providing tailored support to help them succeed. Your expertise will help clients navigate our platform effectively, driving their satisfaction and loyalty. Join us to make a significant impact on our clients' success stories!

About UsWelcome to Sunset, a rapidly expanding tech startup dedicated to assisting venture-backed companies in a smooth and dignified wind-down process. As your all-in-one solution for dissolutions, we manage all legal, tax, and operational tasks associated with shutting down.In just two years, we have successfully guided hundreds of startups through their closure, generating significant revenue and securing $5.5 million in funding from some of the industry's leading entrepreneurs and investors to enhance our mission of supporting founders as they transition to their next venture.Our dynamic team is located in Brooklyn, NY, and we’re eager for you to become a part of our journey! Learn more about Sunset here.About the RoleAs part of our ongoing expansion, Sunset is looking for an enthusiastic Client Success Manager based in New York City (or open to relocation), who will report directly to the Director of Client Success. In this pivotal role, you will play a dual function: providing proactive support to clients throughout the dissolution process and assisting with essential tasks such as dissolution filings and capital redistribution to investors.As a Client Success Manager, you will oversee a dedicated portfolio of clients through every phase of their company's wind-down journey. This hands-on role merges client support with in-depth operational execution, where your success will be evaluated based on speed, precision, and client trust, rather than revenue or renewals.This position is integral to Sunset’s client success operations, with opportunities for advancement into senior individual contributor or team leadership roles as the company grows.About YouYou excel at organization and are adept at planning and prioritizing tasks to ensure that no issues are overlooked, deadlines are consistently met, and clients receive an exceptional experience.You thrive on interpersonal interactions; engaging with clients over the phone and developing strong relationships is your forte.You possess empathy, establishing genuine connections with customers to reassure them during one of the most challenging times in a founder’s journey.You are comfortable making judgment calls and advancing work despite ambiguity and high-stress situations.

Nexxen builds data-driven advertising technology for advertisers, agencies, publishers, and broadcasters around the world. Its platform includes a demand-side platform (DSP), a supply-side platform (SSP), and the Nexxen Data Platform, supporting advanced TV and digital advertising strategies. The company emphasizes customer centricity, curiosity, and open collaboration. Team members are encouraged to bring these values to their daily work as they help shape the future of advertising. Fraud Notice Nexxen never requests payment during the hiring process and does not endorse financial schemes. If you receive suspicious messages or requests claiming to be from Nexxen, contact infosec@nexxen.com to verify. More information is available at the Nexxen Fraud Alert and Notice. Role overview The Senior Client Success Manager oversees managed service campaign management and programmatic PMP deal execution for Nexxen’s clients. This position manages a portfolio of high-value advertiser relationships, focusing on long-term satisfaction, retention, and revenue growth. What you will do Serve as the main point of contact for clients, applying technical knowledge across Nexxen’s SSP, DMP, and deal infrastructure. Lead advanced campaign execution and provide actionable, data-driven insights. Work with internal teams to identify partnership opportunities and shape account strategies. Advise clients on investment decisions related to advertising campaigns and technology. Establish best practices for campaign management and deal execution. Mentor junior colleagues and help refine internal processes for greater efficiency and client impact. Location This role is based in New York.

Overview: Join Guidepoint and be a key player in our success. Guidepoint is in search of a dynamic and entrepreneurial Client Success Manager to lead the strategy for our Insights expert call and transcript library product tailored for our Corporate Healthcare or Institutional Investment/Equity clients. In this pivotal role, you will act as a bridge between our clients and sales teams, driving engagement and revenue growth for our expanding Insights product line. Utilizing your strong CRM skills, exceptional organizational capabilities, and meticulous attention to detail, you will collaborate across departments to maximize product usage among active trials and subscribing clients. This highly visible role will involve close collaboration with Insights group heads to devise strategic plans aimed at enhancing client engagement and retention. This is a hybrid role based in New York City.

Job Title: Director of Client SuccessLocation: New York, NY or Atlanta, GA; Remote options availableAbout Us:At ClarityPay, we are on a mission to revolutionize the point-of-sale credit landscape, delivering unparalleled value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable “Pay-Over-Time” solutions, including monthly installment plans, Buy Now Pay Later (BNPL), and revolving credit products. We tackle complex credit challenges with agility, precision, and smart technology to ensure optimal outcomes for our partners.Our clients depend on us to enhance their customer service, foster growth, and cultivate loyalty. Our core values—merchant-first mentality, data-driven insights, a commitment to understanding the 'why', relentless learning, and teamwork—drive our dedication to providing outstanding customer experiences at both speed and scale.Role Overview:We are looking for a dynamic Director of Client Success to oversee a portfolio of clients, fostering success and advocacy for ClarityPay. This role entails onboarding clients and managing daily program operations. You will strengthen client relationships, drive performance to meet objectives, tackle critical issues, and ensure overall client satisfaction. Alignment of client expectations will be your priority as you work towards achieving shared goals. Analyzing data and feedback will be essential for identifying improvement opportunities and executing them effectively. Collaboration with cross-functional teams, including Business Development, Marketing, Product, Operations, Risk, Finance, and Legal, will be key.Key Responsibilities:Act as the primary liaison, facilitating communication between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).Lead the client implementation work plan, ensuring a smooth transition in partnership with Business Development and internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client representatives.Set clear performance expectations with clients and internal stakeholders, track progress, and report outcomes.Continuously monitor and assess performance and customer experience metrics.Create growth and success strategies, identify opportunities for improvement, present analytical insights, and ensure program performance aligns with overall strategy.Manage day-to-day client inquiries and challenges to enhance client satisfaction.

Role overview SeatGeek is looking for a Software Engineer (New Graduate) to join the team in New York, NY. This position provides a starting point for a career in software development, with the opportunity to contribute to projects that influence how people attend and enjoy live events. What you will do Partner with experienced engineers to design, build, and deliver software solutions Work closely with team members on projects aimed at improving the customer experience Apply modern technologies to address real-world challenges in the live events industry Team and impact This group focuses on building tools and features that make a difference for fans and event-goers. Each project is designed to help make live events more accessible and enjoyable for SeatGeek customers.

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

Join our dynamic Client Services team at InfoSum, where we blend expertise in customer success, support, and solutions engineering to drive exceptional value for our clients. As a Customer Success Manager (CSM), you will play a pivotal role in empowering our clients to maximize their utilization of the InfoSum platform. Your efforts will ensure not only the effective use of our services but also facilitate regular feedback on client use cases to enhance our offerings.About the Customer Success Team:Our Customer Success team is dedicated to understanding and championing our clients’ needs. We focus on consulting clients regarding their 1PD strategies, platform usage, and fostering partnerships. By relaying essential client requirements and collaborating across departments, we aim to drive renewals, tackle platform challenges, facilitate upselling, and address legal queries, ensuring our clients receive the highest level of service.Role Overview:The CSM will be responsible for managing and expanding a diverse portfolio of both standard and strategic accounts. You will collaborate closely with client engineering, product operations, and commercial teams to implement various use cases. Your day-to-day interactions with clients will ensure they derive maximum value from the InfoSum platform, thus keeping them actively engaged. Your role will also involve upselling, renewing contracts, and beginning to demonstrate thought leadership within the organization.Key Responsibilities:Facilitate daily interactions with designated partners.Serve as the primary advocate for clients, navigating internal processes at InfoSum and with clients to deliver optimal outcomes.Provide analytical insights and actionable recommendations to clients.Monitor performance metrics to ensure InfoSum is achieving the best possible outcomes for clients and their partners.Develop and implement go-to-market strategies for premium accounts with multiple use cases.Organize and execute quarterly business reviews and regular meetings.Maintain a systematic and organized account management process to oversee deadlines and seamlessly introduce new revenue initiatives.Undertake additional responsibilities as required by the business.

Role Overview cinder is looking for a Customer Success Manager in New York to strengthen client relationships and support customer satisfaction. This role centers on helping customers reach their goals with cinder’s products and ensuring they see real value from our services. What You Will Do Build and maintain strong connections with clients to understand their needs and objectives Guide customers through onboarding, making sure their experience is smooth and effective Collect and share customer feedback with internal teams to improve our offerings Encourage adoption of best practices to help customers succeed Promote customer loyalty by supporting ongoing engagement and satisfaction Location This position is based in New York.

Role Overview Metergy Solutions is looking for a Client Success Manager based in New York, New York. This role centers on helping clients reach their goals using Metergy’s products and services. The Client Success Manager serves as the main contact for clients, guiding them from onboarding through ongoing support. What You Will Do Act as the primary point of contact for assigned clients Guide clients through onboarding and answer their questions Analyze client needs and develop tailored strategies to support their objectives Work closely with internal teams to optimize client outcomes Identify opportunities for upselling and recommend solutions Foster long-term client relationships and ensure satisfaction

About NevisNevis is pioneering the world’s first AI-driven wealth management platform, having achieved remarkable growth in just nine months. With over $50 billion in assets under management and projections to exceed $100 billion by year-end, Nevis is backed by top-tier investors, including Sequoia Capital, ICONIQ, and Ribbit, raising a total of $40 million. This positions Nevis among the most highly funded and rapidly expanding Series A startups in Europe.The RoleWe are in search of a dedicated Customer Success Manager who is passionate about fostering relationships with our clients and ensuring they fully embrace our innovative products. As the primary liaison between our Product team and the community of Registered Investment Advisors (RIAs) utilizing Nevis, you will collaborate with elite investment professionals to enhance their operational efficiency, allowing them to devote more time to their clients.Your responsibilities will also include creating a feedback loop that channels valuable insights from users to our internal teams. You will partner with a talented group of AI engineers, researchers, and designers to develop groundbreaking AI solutions in the wealth management sector.If you are genuinely enthusiastic about empowering individuals through sophisticated technology and derive satisfaction from quickly resolving challenges for others, you will thrive in this environment.What You’ll DoManage the relationship with Nevis’ daily users, overseeing their journey from onboarding to becoming power users.Develop processes and tools to track and enhance user engagement with our products.Conduct in-depth research by interacting directly with customers to identify how Nevis can better serve them.Guide customers in understanding and utilizing new products and features effectively.Gather, organize, and present insightful product feedback to pertinent stakeholders within our Product team.Provide timely and relevant insights to assist our founders and team members in prioritizing decisions across commercial strategy and product development.Who You AreYou possess 4+ years of experience in strategy consulting or a client-facing role.Strong communication skills, with the ability to build relationships and influence stakeholders.A passion for technology and its potential to transform client experiences.

Nexxen develops data-driven advertising technology for advertisers, agencies, publishers, and broadcasters. The platform brings together a demand-side platform (DSP) and a supply-side platform (SSP), all linked by the Nexxen Data Platform. The company’s culture is built on customer centricity, curiosity, and collaboration without ego. The team values hustle, commitment, and creative problem-solving. Important: Nexxen does not ask for payment or promote financial schemes during hiring. For any suspicious job postings or communications, contact infosec@nexxen.com to confirm authenticity. Role overview The Client Success Manager, based in New York, leads managed service campaign management and oversees programmatic PMP deal execution. This position serves as the main contact for a portfolio of advertiser relationships, working to improve satisfaction, retention, and growth. What you will do Oversee campaign management and execution for managed service and programmatic PMP deals Act as the primary contact for assigned advertisers Use technical knowledge across Nexxen’s product suite, including SSP, DMP, and deal infrastructure Analyze account performance and suggest new solutions Participate in the RFP process and identify upsell opportunities through reporting and measurable results Work closely with Strategic Sales, Ad Operations, and Supply teams to ensure campaigns and deals are set up and optimized effectively

At CompStak, we aspire to transform the commercial real estate landscape by providing unparalleled access to accurate and transparent market data. Our innovative platform enables users to access critical information effortlessly, fostering better and quicker transactions for all stakeholders in the industry. Location: Manhattan, New YorkHybrid Work Environment: Three days in the office, with flexibility for change We are seeking a dynamic and results-driven professional to join our Client Success team as a Client Success Manager. This pivotal role is designed for individuals who are passionate about enhancing client satisfaction and driving growth. As a Client Success Manager, you will be instrumental in ensuring our clients have exceptional experiences with CompStak by acting as their trusted advisor. Your responsibilities will include proactive account management, fostering customer satisfaction, and identifying opportunities for upselling, cross-selling, and renewing our suite of products and services. Become a vital part of our mission to bring transparency to the commercial real estate sector!

The OpportunitySince its inception in 2005, MDCalc has become an indispensable resource for clinicians, enhancing patient outcomes through its innovative tools. With over 65% of physicians globally utilizing MDCalc, we stand out as the premier medical reference at the point-of-care, providing clinical decision support across more than 50 specialties and 200 patient conditions.To further bolster our growth, we are seeking a dynamic Client Success Manager (CSM) to join our expanding Life Sciences Business Unit (LSBU) team. This role is crucial in supporting our pharmaceutical partners and ensuring the seamless execution of our campaigns. If you thrive in a fast-paced, collaborative environment and are eager to help shape a leading client success function, this is your opportunity.The RoleAs a Client Success Manager, you will elevate partnerships, anticipate client needs, and bring clarity to every interaction. You will guide pharmaceutical brand teams through the entire campaign lifecycle—from creative development to performance reporting—ensuring that every program achieves its goals. Join our high-performing team that values collaboration, ownership, and excellence, and take on the role of a trusted advisor to our clients.Key Responsibilities:Campaign ManagementOversee the complete execution of campaignsLead kickoff calls and facilitate creative developmentManage timelines, readiness for launch, and campaign deliveryClient CommunicationAct as the primary liaison for brand and agency teamsEnsure alignment on creative direction, campaign expectations, and deliverablesFoster strong client relationships and establish MDCalc as a trusted partnerCross-Functional CollaborationCollaborate with Sales on renewals, upselling, and performance storytellingPartner with Product, Engineering, and AdOps to...

At SeatGeek, we believe that live events create unforgettable experiences that bring people together. Our innovative technology and fan-focused approach are revolutionizing the ticketing industry.As a critical member of the Marketplace Services Workforce team, the Senior Manager of Workforce Services is responsible for developing and executing workforce strategies for our Support teams at SeatGeek. This role involves collaborating with key leaders both within and outside of Marketplace Operations to forecast, model, and optimize internal staffing plans, ensuring we have the appropriate resources to cater to our expanding fan, broker, and client base. You will oversee the essential operations teams by providing the necessary resources, including tooling, roles, headcount, and processes, to operate efficiently and scale alongside the business. Additionally, you will lead and support a team of analysts and specialists in their daily responsibilities.

We are seeking a dynamic and driven Principal of Client Success Management to lead our efforts in ensuring exceptional client satisfaction and retention at Xceptor. In this role, you will be responsible for developing and executing strategies that foster strong relationships with our clients, enhancing their experience and ensuring they derive maximum value from our solutions. You will lead a team of Client Success Managers, providing guidance, mentorship, and support to drive results.Your commitment to fostering a proactive approach to client success will be crucial in identifying upsell opportunities, managing client escalations, and collaborating with cross-functional teams to meet client needs. This is an exciting opportunity to make a significant impact within a growing organization.