Customer Success Manager at Vendelux | New York

Vendelux is pioneering a revolutionary approach to how businesses discover, assess, and enhance the effectiveness of their events.As organizations increasingly recognize the critical role event marketers play in driving pipeline and brand awareness, the event marketing landscape has remained one of the least optimized and most opaque channels. Vendelux aims …

Vendelux specializes in helping organizations identify and leverage the most impactful events. Event marketers are pivotal in driving company success, generating leads, and elevating brand presence throughout the year. At Vendelux, we strive to enhance the effectiveness of all events that businesses choose to sponsor or attend.As a Series A SaaS company, we provide a comprehensive system of record for event marketing. Our cutting-edge software platform delivers unique insights that enable high-growth companies to discover the events, conferences, and trade shows with the highest return on investment. Our AI-powered platform is described by clients as a dream tool for event marketers.Founded in 2021, Vendelux recently secured $14 million in Series A funding, led by FirstMark, whose portfolio includes renowned names like Shopify, Pinterest, Discord, and Airbnb. Our leadership team boasts alumni from top firms such as Bain, ZoomInfo, and Shutterstock.We are excited to offer a paid internship to a motivated individual eager to break into the tech and startup space. This is an on-site role located in New York City, ideal for a local college or MBA student who can commit around 20+ hours per week during the fall/winter semester. For the right candidate, this internship could evolve into a full-time position.The intern will support various administrative and operational tasks within the GTM, operations, and data teams. This is an excellent opportunity for someone interested in gaining hands-on experience in developing a new product line at the intersection of customer success, sales, and AI development.

Vendelux is at the forefront of revolutionizing how organizations discover, assess, and harness the power of events.Event marketers play a vital role in driving brand awareness and sales pipelines, yet events remain one of the most underutilized and least transparent marketing avenues. Vendelux is changing that narrative. We offer a comprehensive event marketing system that equips teams with the data and insights necessary for making smarter, more strategic choices.Our AI-driven platform provides exclusive insights from over 250,000 events, enabling high-growth companies to pinpoint where their target customers will be, optimize ROI, and convert events into a scalable growth engine. Our clients frequently refer to Vendelux as an event marketer’s paradise. A significant aspect of our offering is our expanding network of partnerships with event organizers, who share first-party attendee and sponsorship data in exchange for invaluable market insights.Additionally, Vendelux Meetings empowers clients to transform event insights into actionable strategies—leveraging AI to identify high-value attendees and automatically schedule one-on-one meetings with the right prospects at conferences. This capability allows teams to enhance pipeline generation and make each event significantly more effective.Founded in 2021, Vendelux is a Series A SaaS company supported by prestigious investors, including FirstMark, with a recent funding round of $14 million. Our team boasts experience from esteemed companies such as Bain, ZoomInfo, Shutterstock, Compass, Forter, and Airbnb.We are seeking a Manager of Customer Success to spearhead and expand success initiatives for our mid-market and SMB clientele. In this role, you will oversee a team of 4 to 5 Customer Success Managers dedicated to mid-market and SMB accounts, driving retention and growth while developing repeatable playbooks that yield predictable outcomes for our expanding customer base.

Vendelux is redefining the landscape of event marketing by enabling companies to discover, assess, and maximize the impact of events.Recognizing that event marketers are pivotal in driving pipeline growth and brand awareness, Vendelux addresses the challenges of one of the most underutilized marketing channels. Our platform serves as the definitive source for event marketing, offering teams actionable data and insights that facilitate informed and strategic decision-making.Our AI-driven platform provides exclusive insights from over 250,000 events, empowering rapidly growing companies to pinpoint where their ideal clients congregate, optimize their return on investment, and transform events into a scalable growth channel. Clients often refer to Vendelux as an essential tool for event marketers. A significant component of our success lies in our expanding network of partnerships with event organizers, who share first-party attendee and sponsorship data in exchange for invaluable market insights.Additionally, Vendelux Meetings enables our customers to leverage event insights effectively—utilizing AI to identify high-value attendees and facilitate 1:1 meetings with key prospects at conferences. This capability enhances pipeline generation and ensures that each event yields substantial results.Established in 2021, Vendelux is a Series A SaaS company supported by prominent investors, including FirstMark, following a successful $14 million funding round. Our team boasts expertise from leading companies such as Bain, ZoomInfo, Airbnb, FanDuel, Shutterstock, and Compass.________________We are seeking a dynamic Enterprise Account Executive to drive new business acquisition in our enterprise segment. Our product is experiencing high demand, and we need proactive sales professionals who can capitalize on this opportunity. This position reports directly to our Head of Sales.While we prefer candidates based in our New York City office with a hybrid work requirement, we are open to remote candidates as travel will be necessary.

Vendelux empowers organizations to find and leverage the most impactful events in their industry. Recognizing that event marketers are pivotal to a company's success, we strive to enhance their efforts in lead generation and brand building. Our mission is to maximize the potential of every event that our clients attend or sponsor.As a Series A SaaS company, we serve as the essential system of record for event marketing. Our innovative software delivers exclusive insights that guide high-growth organizations in identifying the events, conferences, and trade shows that yield the highest return on investment. Our AI-enhanced platform is frequently referred to as a dream solution by event marketers.Founded in 2021, Vendelux recently secured $14 million in Series A funding led by FirstMark, whose impressive portfolio includes industry leaders such as Shopify, Pinterest, Discord, and Airbnb. Our team is composed of seasoned professionals from companies like Bain, ZoomInfo, Shutterstock, and others.We are in search of a Data Operations Partner to enhance the accuracy, quality, and scalability of our data ecosystem.This pivotal role bridges data, operations, and product, ensuring our datasets—ranging from event details to insights on attendees and organizations—are precise, dependable, and actionable. You will collaborate closely with diverse teams, including Product, Engineering, Partnerships, and Customer Success, to uphold and refine the data foundation that supports Vendelux.This full-time position is based in our New York City headquarters, requiring in-office work four days a week.

Vendelux empowers businesses to uncover exceptional events. Event marketers play a crucial role in driving success, from lead generation to brand building. At Vendelux, we strive to enhance the effectiveness of every event our clients sponsor or attend.As a Series A SaaS enterprise, we serve as the definitive system of record for event marketing. Our innovative software provides unique insights that enable high-growth companies to identify the events, conferences, and trade shows that promise the highest return on investment. Our AI-powered platform is widely regarded as an event marketer's ultimate resource.Established in 2021, Vendelux recently secured $14 million in Series A funding led by FirstMark, with a portfolio that includes notable companies like Shopify, Pinterest, Discord, Airbnb, Draft Kings, Carta, and Justworks. Our leadership team comprises former members from prestigious organizations such as Bain, ZoomInfo, Shutterstock, Compass, ModernLoop, Forter, Zulily, and NewtonX.We are offering a paid internship for an enthusiastic entry-level candidate eager to join the tech and startup landscape. This role is based in our Midtown NYC office and is ideal for local college or MBA students willing to commit approximately 20+ hours per week during the winter/spring semester. The internship may lead to a full-time position for the right candidate.As an intern, you will assist with various administrative, research, and data operations tasks within the marketing and data teams. For those with the appropriate background, opportunities may include data analytics and insights utilizing SQL.Key ResponsibilitiesConduct event research to identify and validate key data inputs for AI models.Review and rectify data errors in the database; collaborate with the team to identify patterns and potential signals.Utilize SQL and dashboarding tools to analyze data and derive insights regarding events, attendees, and organizations.Leverage AI-enabled tools to create and manage sensitive datasets.QualificationsLocated in New York City and able to work from our Midtown office.Available for ~20+ hours per week.Detail-oriented with a strong sense of ownership.A proactive attitude, ready to take on diverse projects as needed.

Join Vendelux, a pioneering Series A SaaS firm, as we redefine the event marketing landscape. Our mission is to empower companies to uncover the most impactful events, enabling event marketers—the true architects of brand success—to thrive. With our innovative AI-driven platform, we provide actionable insights that guide high-growth companies in selecting the best events to sponsor and attend, ultimately maximizing their return on investment.Founded in 2021 and backed by a robust $14 million Series A round led by FirstMark—investors in notable companies like Shopify and Airbnb—we are on a trajectory of rapid growth. Our leadership team boasts experience from top-tier firms including Bain, ZoomInfo, and Shutterstock, ensuring that we are well-equipped to achieve our ambitious goals.We are on the lookout for a Lead Data Analyst who will spearhead our strategic analytics initiatives. Reporting directly to the Head of Data & AI, you will collaborate closely with executives and various business teams to deliver data-driven insights, identifying opportunities for growth and enhancing decision-making processes. Your expertise in defining business metrics, analyzing trends, and understanding customer behavior will be crucial in driving our product performance and customer retention strategies.Key ResponsibilitiesTransform data into actionable insights to optimize performance and drive strategic business outcomes.Establish, track, and analyze KPIs that reflect the health of the business, creating dashboards for ongoing performance monitoring.Design and implement comprehensive data models that integrate information from diverse sources to generate valuable business insights.Collaborate with engineering and business teams to clarify data requirements and develop robust business intelligence solutions.Create customer-facing dashboards and visualizations to effectively communicate insights and recommendations.

nitra seeks a Customer Success Manager in New York to support clients and ensure they benefit fully from the company’s services. This position works closely with a cross-functional team and plays a key part in shaping a positive experience for customers. Role overview The Customer Success Manager focuses on building strong relationships with clients. By understanding their needs and goals, this role helps guide customers through their journey with nitra and supports their ongoing success. Collaboration Working with colleagues from different teams, the Customer Success Manager addresses client questions, solves issues, and helps improve the overall customer experience.

Who You AreYou are a dedicated Customer Success Manager with a passion for problem-solving and a customer-centric approach. You thrive in technical settings and excel at forging strong relationships with clients. Your curiosity drives you to quickly learn and adapt to new technologies.You take pride in your work and are committed to delivering genuine value to customers. Your confidence allows you to work effectively with diverse stakeholders, from engineers to team leaders, as you navigate and support complex customer ecosystems.You thrive in dynamic environments where priorities can change rapidly, and you are eager to enhance your skill set while contributing to a team that is focused on growth and innovation.At Copia, you will collaborate with industrial and engineering teams to facilitate the adoption of modern tools that enhance collaboration, code management, and the operation of critical systems.As a rapidly growing startup, Copia offers an exciting opportunity for individuals who are enthusiastic about joining a fast-paced environment and aspire to develop into a more senior Customer Success leader in the future.

Vendelux is revolutionizing the way organizations discover, assess, and leverage the impact of events.Event marketers play a crucial role in driving pipeline and enhancing brand visibility, yet events often remain one of the least optimized and most obscure marketing channels. Vendelux addresses this gap by offering a comprehensive system of record for event marketing, equipping teams with the data and insights necessary for informed, strategic decision-making.Our AI-driven platform provides exclusive insights across over 250,000 events, empowering high-growth companies to pinpoint where their ideal customers congregate, maximize ROI, and transform events into a scalable growth avenue. Clients frequently describe Vendelux as an indispensable tool for event marketers. A significant aspect of our offering is our expanding network of partnerships with event organizers, who share first-party attendee and sponsorship data in exchange for valuable market insights.Additionally, Vendelux Meetings enables customers to convert event insights into actionable strategies—utilizing AI to identify high-value attendees and automatically schedule 1:1 meetings with the right prospects at conferences. This functionality helps teams enhance pipeline generation and significantly increase the impact of every event.Founded in 2021, Vendelux is a Series A SaaS company backed by prominent investors, including FirstMark, with a recent funding round of $14M. Our team boasts experience from renowned companies such as Bain, ZoomInfo, Airbnb, FanDuel, Shutterstock, and Compass.

Role Overview cinder is looking for a Customer Success Manager in New York to strengthen client relationships and support customer satisfaction. This role centers on helping customers reach their goals with cinder’s products and ensuring they see real value from our services. What You Will Do Build and maintain strong connections with clients to understand their needs and objectives Guide customers through onboarding, making sure their experience is smooth and effective Collect and share customer feedback with internal teams to improve our offerings Encourage adoption of best practices to help customers succeed Promote customer loyalty by supporting ongoing engagement and satisfaction Location This position is based in New York.

At ITRS, we empower critical technology that drives our society forward. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.Our belief is simple: when our team succeeds, our customers do too. Here, you'll discover:A supportive culture – ITRS has proudly been recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Impactful work – Contribute to meaningful projects that engage thousands of global customers in industries essential to the world's functionality, including 9 out of the top 10 investment banks.Growth opportunities – Whether you're at the start of your career or have years of experience, we commit to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact technology enterprise with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are ready to pivot your career, this role could be your ideal match. We seek an individual who possesses not only a strong technical understanding but also excels in relationship building and prioritizes client value in every interaction.You may currently work in Customer Success, Technical Account Management, or a related field. What matters most is your proven experience with enterprise-scale environments and a genuine enthusiasm for leveraging monitoring and observability tools to create significant impact.At ITRS, Customer Success means being a reliable partner. Our clients expect practical insights; they want professionals who have real-world experience, understand the challenges they face, and can transform technology into tangible outcomes.Your Responsibilities as a Senior Customer Success Manager:Foster strong relationships with customers, acting as their advocate and trusted advisor.Translate customer objectives into strategies for product adoption and value realization using ITRS solutions.Analyze customer health metrics, usage patterns, and adoption rates to design proactive engagement strategies.Identify potential retention risks early and implement measures to mitigate them.Facilitate workshops and business reviews to uncover customer needs, monitor progress, and align on actionable outcomes.Gather and share customer feedback to shape product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to ensure successful customer outcomes.Document interactions and maintain visibility on activities, outcomes, and potential risks.Contribute to the enhancement of Customer Success practices as our team evolves.

About hyperexponential (hx)At hyperexponential, we are revolutionizing decision-making in the $7 trillion insurance industry through our AI-driven platform. Our technology empowers insurers to make informed decisions that influence critical outcomes, from successful rocket launches to the deployment of autonomous vehicles, and even the recovery of communities after natural disasters.Historically, the insurance sector relied on outdated tools for billion-dollar decisions. We are changing that narrative. Our platform integrates data, AI, and human expertise to streamline the process from submission to decision, enabling insurers to act swiftly and confidently.Supported by renowned investors like a16z, Highland Europe, and Battery Ventures, we are on a global scaling journey. Our platform is already trusted by nearly 50 of the world's largest insurers, boasting zero churn and billions in premiums.What started as a singular product has swiftly evolved into a comprehensive, multi-product platform that enhances every facet of pricing and underwriting. At the core of our mission is AI, exemplified by innovations such as our domain-specific AI peer programmer designed for the insurance sector.At hx, we believe that impact is determined by the challenges you tackle and the discipline you bring, not by titles or tenure. Here, you will collaborate with inspiring peers and engage in some of the most meaningful work of your career within a resilient company.If you resonate with this vision, we invite you to join us in shaping the future.About the Customer Success TeamThe Customer Success team is pivotal to hx’s expansion, ensuring that our largest and most intricate enterprise clients in the U.S. derive lasting value from our platform. By fostering deep partnerships with top-tier insurers, we significantly influence renewals, revenue growth, and long-term customer health.We act as trusted advisors, working closely with Sales, Product, Delivery, and Business Value Consulting teams to enhance adoption, tackle complex issues, and provide insights that drive the evolution of the hx platform. Our success metrics include customer outcomes, net revenue retention, and enduring executive relationships.As an Enterprise Customer Success Manager, you will oversee a portfolio of strategic accounts, ensuring customer satisfaction, renewals, and expansion. Your efforts will directly affect revenue retention, customer advocacy, and hx’s standing in the U.S. insurance market.

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

Join Luminance, a leader in Legal-Grade™ AI, revolutionizing the enterprise legal landscape. As a recognized name on Forbes’ AI 50 and Inc. 5000 lists, we are transforming the global legal profession.This is an exceptional chance to become part of Luminance’s expanding global Customer Success team, collaborating with top international law firms and well-known businesses across 60 countries, including major manufacturers, innovative tech companies, global retailers, and pharmaceutical leaders. In this role, you'll nurture relationships and align with our customers’ goals while showcasing how our cutting-edge technology redefines contract management for individuals and businesses alike.The ideal candidate will excel in establishing rapport with clients, ensuring excellence in every engagement, and demonstrating a keen drive for achieving results. Responsibilities include cultivating and maintaining strong customer relationships, designing, implementing, and managing onboarding and rollout strategies for diverse customer bases, from SMEs to enterprises with extensive user networks. You will also train and advise customers on product best practices and work to reduce churn. Utilizing available data, you should provide insights into customer interactions, enhance customer experiences through support and feedback, and handle inquiries and complaints with professionalism.We seek a sociable, analytical individual with a knack for learning and leveraging new software, articulating ideas clearly and effectively. The ideal Customer Success Manager will engage collaboratively with customers, maximize value, and creatively strategize to enhance our reach within the customer community.

Join AlphaSense as a Senior Customer Success Manager and play a pivotal role in ensuring our customers achieve their desired outcomes while using our innovative product. As a key member of our team, you will drive customer engagement, foster strong relationships, and lead strategic initiatives that enhance customer satisfaction and retention.

About 9fin9fin is an innovative AI platform revolutionizing the global debt markets, the largest asset class valued at over $145 trillion.The debt markets are expansive, international, and crucial, yet they still rely on fragmented data sources, PDFs, and manual processes. 9fin addresses this challenge by providing a unified platform that consolidates proprietary credit data, comprehensive analyses, and efficient workflows across global markets.Currently, 9fin supports over 300 premier institutions worldwide, including leading banks, asset managers, private equity firms, legal practices, and advisory firms. Our business is experiencing rapid growth, particularly in the US, with exceptional client retention driven by the deep integration of our workflows.We are at a pivotal moment in our journey. With a validated product-market fit and strong global demand, 9fin is poised to become the go-to platform for debt markets around the world.The OpportunityThe Customer Success team is integral to nurturing client relationships and boosting revenue by optimizing clients’ workflows. This newly established function will extend our Account Management team and work closely with account managers to create innovative partnerships with our clients.This role is centered on ensuring clients fully grasp our product offerings and actively enhance their platform usage through data-driven communication strategies.Collaboration with cross-functional teams is essential to implementing growth strategies, improving our high-quality, user-friendly products, and delivering an outstanding customer experience.This unique customer success position focuses on executing specific projects throughout the customer lifecycle, thus we seek a commercially savvy individual capable of developing a high-performance strategy from the ground up.Join our highly motivated team within a rapidly expanding company servicing the largest financial market globally, giving you the chance to accelerate your career in sales.What You'll Work OnEvery day presents new challenges, but here’s a glimpse of the exciting responsibilities you’ll undertake:Become a 9fin expert, acquiring a deep understanding of our products and services.Collaborate with account managers on targeted client projects to drive account growth.

Join Attio and Transform CRM for the AI Era!At Attio, we are committed to revolutionizing customer relationship management (CRM) for the age of artificial intelligence. We are developing the first AI-native CRM designed specifically for ambitious go-to-market teams. Recently, we secured a significant $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our talented team is passionate about tackling complex technical challenges, providing exceptional user experiences, and establishing new industry standards.About the RoleThe Customer Success team at Attio plays a crucial role in how we enhance, develop, and deliver value to our clients. We focus on ensuring customer adoption of Attio is swift and effective while facilitating seamless integrations that yield long-term benefits. With a blend of technical expertise and genuine empathy, we support teams in navigating complex use cases, share valuable insights that influence product development, and transform onboarding into sustained success.As a Customer Success Manager at Attio, you will spearhead initiatives focused on customer retention, health monitoring, renewal strategies, and upselling opportunities.Your ResponsibilitiesLead tailored success strategies for high-value accounts, acting as both the primary business relationship owner and a consultative product authority.Devise and implement strategies to assess customer health and promote adoption, retention, and upselling on both individual and group levels.Collaborate with fellow CSMs to generate innovative ideas, formalize best practices, and create scalable program templates that ensure consistency as we expand into new markets.Contribute to large-scale initiatives for mid-tier accounts through channels such as email marketing, workshops/webinars, office hours, and community outreach programs.Utilize data analytics to segment customers based on product utilization and demographic data, providing tailored resources to each segment.Work in partnership with Sales Engineering, post-sales, and Support teams to develop content for scalable initiatives.Collaborate with the marketing and product teams to create engaging brand and activation content.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in a Customer Success or Account Management role.A strong passion for customer satisfaction and an eagerness to help clients maximize their success with Attio.

Join our dynamic Client Services team at InfoSum, where we blend expertise in customer success, support, and solutions engineering to drive exceptional value for our clients. As a Customer Success Manager (CSM), you will play a pivotal role in empowering our clients to maximize their utilization of the InfoSum platform. Your efforts will ensure not only the effective use of our services but also facilitate regular feedback on client use cases to enhance our offerings.About the Customer Success Team:Our Customer Success team is dedicated to understanding and championing our clients’ needs. We focus on consulting clients regarding their 1PD strategies, platform usage, and fostering partnerships. By relaying essential client requirements and collaborating across departments, we aim to drive renewals, tackle platform challenges, facilitate upselling, and address legal queries, ensuring our clients receive the highest level of service.Role Overview:The CSM will be responsible for managing and expanding a diverse portfolio of both standard and strategic accounts. You will collaborate closely with client engineering, product operations, and commercial teams to implement various use cases. Your day-to-day interactions with clients will ensure they derive maximum value from the InfoSum platform, thus keeping them actively engaged. Your role will also involve upselling, renewing contracts, and beginning to demonstrate thought leadership within the organization.Key Responsibilities:Facilitate daily interactions with designated partners.Serve as the primary advocate for clients, navigating internal processes at InfoSum and with clients to deliver optimal outcomes.Provide analytical insights and actionable recommendations to clients.Monitor performance metrics to ensure InfoSum is achieving the best possible outcomes for clients and their partners.Develop and implement go-to-market strategies for premium accounts with multiple use cases.Organize and execute quarterly business reviews and regular meetings.Maintain a systematic and organized account management process to oversee deadlines and seamlessly introduce new revenue initiatives.Undertake additional responsibilities as required by the business.

About NevisNevis is pioneering the world’s first AI-driven wealth management platform, having achieved remarkable growth in just nine months. With over $50 billion in assets under management and projections to exceed $100 billion by year-end, Nevis is backed by top-tier investors, including Sequoia Capital, ICONIQ, and Ribbit, raising a total of $40 million. This positions Nevis among the most highly funded and rapidly expanding Series A startups in Europe.The RoleWe are in search of a dedicated Customer Success Manager who is passionate about fostering relationships with our clients and ensuring they fully embrace our innovative products. As the primary liaison between our Product team and the community of Registered Investment Advisors (RIAs) utilizing Nevis, you will collaborate with elite investment professionals to enhance their operational efficiency, allowing them to devote more time to their clients.Your responsibilities will also include creating a feedback loop that channels valuable insights from users to our internal teams. You will partner with a talented group of AI engineers, researchers, and designers to develop groundbreaking AI solutions in the wealth management sector.If you are genuinely enthusiastic about empowering individuals through sophisticated technology and derive satisfaction from quickly resolving challenges for others, you will thrive in this environment.What You’ll DoManage the relationship with Nevis’ daily users, overseeing their journey from onboarding to becoming power users.Develop processes and tools to track and enhance user engagement with our products.Conduct in-depth research by interacting directly with customers to identify how Nevis can better serve them.Guide customers in understanding and utilizing new products and features effectively.Gather, organize, and present insightful product feedback to pertinent stakeholders within our Product team.Provide timely and relevant insights to assist our founders and team members in prioritizing decisions across commercial strategy and product development.Who You AreYou possess 4+ years of experience in strategy consulting or a client-facing role.Strong communication skills, with the ability to build relationships and influence stakeholders.A passion for technology and its potential to transform client experiences.