Director of Product, Customer Experience

Join Headway as the Director of Product for Customer Experience, where you'll spearhead innovative strategies to enhance user engagement and satisfaction. We're looking for a visionary leader who can leverage data-driven insights to develop cutting-edge products that cater to our diverse clientele. This role will be pivotal in shaping the future of our custo…

As the Director of Customer Experience Partnerships and Alliances at Miratech, you will play a pivotal role in shaping our customer engagement strategy. You will lead initiatives to build and maintain strong partnerships that enhance our customer experience, driving growth and innovation in our business development efforts.Your responsibilities will include developing strategic alliances, optimizing partner performance, and ensuring that our customer experience initiatives align with business objectives. You'll collaborate closely with internal teams and external partners to foster a culture of excellence and continuous improvement.

Join RAPP New York as an Associate Director of Experience Strategy within our acclaimed Experience Strategy team.WHO WE ARE:At RAPP, we are at the forefront of precision marketing, driving growth with empathy and precision. Our global agency harnesses the power of data, creativity, and technology to spark client growth while valuing individuality in our marketing solutions and workplace culture.We are committed to creating an inclusive environment that prioritizes personal well-being.HOW WE DO IT:Our dynamic team of superconnectors excels in delivering value through personal brand experiences. We focus on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts define consumer identities, our strategists delve into their desires, and our award-winning technologists and creatives execute strategies that forge genuine customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP brings together over 2,000 talented individuals across 15+ global markets.YOUR ROLE:We are seeking a strategic leader with a deep understanding of customer experience and CRM, a passion for innovative brands, and a knack for generating fresh ideas. In this role, you will provide daily leadership in a vibrant, diverse agency setting, overseeing project planning, team assignments, and strategic recommendations for key clients.YOUR RESPONSIBILITIES:Lead strategy for multiple clients, gaining expertise in their consumers, business models, brands, categories, and value propositions.Collaborate with business leaders, creative teams, project managers, marketing technology specialists, and external partners to convert client objectives into actionable strategic plans and cohesive executions.Inspire and guide junior strategists, ensuring clear project direction and effective, insightful, and timely tactical execution.Function as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.Craft and present creative briefs that ignite bold, insight-driven work aligned with business goals.Develop integrated content and communication strategies that resonate with target audiences.

Join DoorDash as a Senior Product Designer focused on enhancing customer experiences and ensuring integrity across our platform. As part of the Customer Experience & Integrity (CXI) Design team, you will lead innovative design solutions that safeguard millions of customers from financial harm while fostering trust with every interaction. Your role will involve collaborating with cross-functional teams to create user-centered designs that not only address critical pain points but also elevate the overall customer journey. This hybrid position offers the flexibility of working 1-2 days a week onsite at one of our design hubs, with the remainder from home.

At Duolingo, our mission is to revolutionize education by providing unparalleled learning opportunities to users around the globe. We are dedicated to making quality education accessible to everyone, and we're looking for a passionate Director of Product Design to join our innovative team!As a leader at Duolingo, you'll be part of a dynamic group that thrives on creativity, collaboration, and experimentation. You will have the chance to work on impactful projects that enhance the learning experience for our ever-growing community of over half a billion learners. Join us in making a difference while enjoying a fun and fulfilling work environment.Explore our blog to discover more about our exciting initiatives!

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleWe are makers. Our passion for creativity drives us to bring ideas to life, and we firmly believe that the true test of an idea is its execution.As the Creative Director, Interactive & Retail Experiences, you will be the visionary behind the "magic moment"—the instant a user interacts with a device and recognizes its value. Reporting to the GCD of Emerging Experiences, your role encompasses the digital representation of Google hardware and software within the physical space.Your expertise is in creating immersive experiences on-screen while understanding the context of retail. You will spearhead the development of cutting-edge interactive demos for global retail environments such as Google Store and Best Buy, as well as for event activations. As a versatile creative leader—part UX architect, part product designer, and part storyteller—you'll translate intricate AI features into engaging, intuitive, and "Google Grade" interactions.Responsibilities:Interactive Mastery & Product StorytellingOwn the Demo: Drive the conceptualization and execution of on-device demos for new product launches (Pixel, Nest, Fitbit). Transform technical specifications into captivating experiences that demonstrate the product's value instantly.Retail Pragmatism: Marry visionary creative thinking with the practicalities of the retail environment. Design experiences that are resilient enough to handle thousands of interactions while remaining engaging for shoppers in seconds.UX/UI Leadership: Lead teams of interactive designers, motion designers, and creative technologists. Ensure every interaction—swipe, tap, and transition—meets the highest standards of craftsmanship and usability.

We are seeking a dynamic and strategic Director of Client Experience to join our team at Known. In this pivotal role, you will lead initiatives to enhance client engagement, ensuring that our clients receive unparalleled service and support throughout their journey with us. You will leverage data-driven insights to inform strategies, develop innovative solutions, and foster strong relationships with our clients.

NVE Experience Agency is a leading brand experience and production agency that focuses on creating culturally-rooted ideas driven by the belief that 'The Right Moment Will Transform Someone Forever.' Our talented team of creatives, strategists, and producers work collaboratively to transform consumer attention into commitment, action, and lasting brand loyalty. Position Overview: NVE is on the lookout for a Senior Director / Vice President of Production to play a pivotal role within our Production department. This senior leadership position will oversee multiple teams, drive operational excellence, and ensure the seamless delivery of a diverse range of projects. In this crucial role, you will partner across departments to shape projects from inception, align teams and resources, and guarantee that all work is delivered with clarity, discipline, and high quality. The ideal candidate will be an experienced production leader capable of scaling teams, structuring complex tasks, and fostering accountability across projects, personnel, and financial outcomes. Leveling Note: This position is available for candidates at the Senior Director or Vice President level. Final leveling will be based on experience, leadership scope, and the ability to drive strategic impact within the organization. Key Responsibilities: Lead Teams & Oversee Delivery: Manage multiple production teams across various projects and clients. Directly oversee senior production talent including Directors, EPs, and Senior Producers. Ensure effective team structures and successful execution. Act as a senior escalation point, providing guidance on complex or high-risk projects. Shape Projects from the Start: Lead production involvement in early-stage planning and new business initiatives. Define production approaches, budget frameworks, staffing models, and execution strategies. Collaborate with Accounts, Strategy, and Creative teams to ensure ambitious yet executable ideas. Drive Resourcing & Accountability: Ensure appropriate resource allocation and team accountability across all stages of production. Continuously assess project outcomes and implement improvements.

About Mammoth BrandsMammoth Brands, previously known as Harry’s Inc., is a forward-thinking consumer packaged goods company that encompasses renowned brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. We are pioneering a fresh model to empower brands, founders, and talent dedicated to addressing unmet needs and enhancing lives, all while challenging conventional norms. Our mission is simple yet profound: “Create Things People Like More.” This philosophy drives every aspect of our operations, from crafting superior product experiences and fostering a vibrant workplace culture to engaging in innovative community initiatives.Founded in 2013 by our co-founders with the launch of Harry’s, we adopted a unique approach centered around online engagement and direct customer relationships. This led us to develop a comprehensive playbook that assists other brands in scaling effectively, ultimately reshaping the landscape of consumer packaged goods. Today, we proudly stand as the largest CPG company established in the last two decades while nurturing the entrepreneurial spirit that has fueled our growth. Our commitment to making a positive difference is evident through our contributions exceeding $20 million to various nonprofit partners.About the TeamThe Global Digital Commerce division at Mammoth Brands is tasked with defining the vision, growth, and execution of our digital business landscape across Harry’s, Flamingo, Mando, and Lume. We curate and deliver digital experiences that seamlessly connect our customers with our products and establish the infrastructure necessary for long-term omnichannel success.Our team operates at the nexus of branding, customer engagement, innovation, and technology. Direct-to-Consumer (DTC) is the heartbeat of our operations—where we innovate, learn, and foster community. We drive product innovation and engage directly with our customers to gather insights that continuously enhance our brand connection. We oversee the entire customer journey, from marketing and site experience to distribution and customer service, integrating analytics and insights to refine our overarching brand strategy. The team is responsible for the P&L across multiple direct-to-consumer brands, ensuring each brand flourishes in the digital realm while sharing best practices, platforms, and capabilities across our portfolio.

Role overview Lyft is seeking a Product Manager for Driver Experience based in New York, NY. The focus of this role is to enhance how drivers use and perceive the Lyft platform. Leadership is essential, as this position involves guiding projects that improve driver satisfaction and encourage stronger engagement with the service. What you will do Shape the product vision for features and experiences aimed at drivers. Create and update product roadmaps that balance business objectives with the needs of drivers. Use user feedback and market research to prioritize new features and improvements. Collaborate with engineering, design, and other teams to deliver solutions for the driver community. Impact Work in this role will influence the direction of Lyft’s platform and have a direct effect on the daily lives of drivers using the service.

Role overview Braven seeks a Director of Product Support to lead its product support team in New York, NY. This role centers on guiding support operations, setting direction, and maintaining a high level of service for customers. Strategic planning and continuous improvement in customer satisfaction are key priorities. Collaboration and leadership The Director will join the leadership team and work closely with product management, engineering, and customer success. Building strong partnerships across these teams is essential to shape and uphold the support experience in line with Braven’s standards.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Role Overview KIPP is hiring a Director of Employee Experience based in New York. This leader will shape a workplace culture where employees feel valued and motivated. The role centers on building engagement, supporting well-being, and advancing initiatives that help KIPP deliver on its mission of educational equity for all students. What You Will Do Lead efforts to strengthen employee engagement across the organization Promote well-being programs and resources for staff Work with teams across departments to foster an inclusive and supportive environment Champion strategies that help employees feel empowered in their roles

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

Join Collabera as the Director of User Experience (UX) and lead our design efforts to create user-centric solutions that drive engagement and satisfaction. In this pivotal role, you will collaborate with cross-functional teams, define UX strategies, and ensure that user experience is at the forefront of our product development. Your expertise will help shape the future of our digital offerings, making a lasting impact on our users and the industry.

Join Oscar Health as a Senior Director of Provider Experience, where you will play a pivotal role in shaping our approach to healthcare delivery. This leadership position requires a visionary leader who can enhance our relationships with healthcare providers, ensuring a seamless experience for both providers and members. If you are passionate about transforming healthcare and have a track record of successful provider engagement strategies, we want to hear from you!

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.

Role overview 1stdibs.com is hiring a Product Manager to focus on the Buyer Experience. The main goal of this role is to enhance how buyers interact with the platform, especially within the luxury e-commerce space. Improving the buyer journey and making shopping more enjoyable are central to this position. What you will do Collaborate with teams throughout the company to refine and elevate the buyer journey Identify and prioritize product updates that create a smoother, more engaging shopping experience Gather insights and feedback to help guide the direction of buyer-focused improvements Location This position is based in New York, NY.

As the Director of Workplace Experience at Metropolis, you will play a pivotal role in shaping the work environment for our employees. You will be responsible for enhancing employee engagement, optimizing workplace strategies, and fostering a culture of collaboration. Your leadership will drive initiatives that create a vibrant and inclusive workplace, aligning with our corporate values and goals.

The Director of Customer Support Technology plays a pivotal role in revolutionizing Customer Support by establishing it as an AI-driven, automation-centric, and insights-focused entity.This visionary leader will craft and implement a technology strategy where AI is integral to operational processes, enhancing customer self-service, enabling intelligent case routing, augmenting agent capabilities in real-time, and facilitating predictive service operations.This role is part of the IT department and will guide the integration of emerging AI technologies to significantly enhance customer experience, boost agent productivity, and optimize cost structures.We invite applications from candidates located in Palo Alto/San Francisco or New York City, as we embrace a hybrid working model.