Implementation Manager

About UsCurbWaste is an innovative, venture-backed SaaS company dedicated to revolutionizing the waste and recycling sector. Our mission is to empower hardworking operators by providing them with sophisticated tools to streamline their complex operations.Having raised $50 million in funding and backed by leading investors, we proudly serve over 150 clients w…

Join Dealpath as an Implementation Manager and be a vital part of our dynamic team! In this essential role, you will gather and analyze the business requirements of new customers, configure Dealpath accounts after a sale, and conduct qualitative and quantitative analyses to enhance and streamline the implementation process. Why You Will Love This Role: Manage 6-8 implementations efficiently, ensuring customers are set up following product and industry best practices. Enhance current implementation processes to boost speed, efficiency, and customer satisfaction. Proactively identify growth opportunities within customer accounts. Collaborate cross-functionally with Dealpath’s product and sales teams to communicate customer feedback and resolve escalations. We’re Looking for Someone Who Is: A self-starter who thrives in a fast-paced, high-growth environment. Product-focused and eager to master new software solutions. Skilled at partnering, collaborating, and communicating effectively with both technical and non-technical colleagues. Curious about customer use cases and dedicated to developing solutions that drive efficiency. Innovative in finding new ways to serve customers and improve the implementation team's internal processes.

Role overview The Implementation Manager at healthee plays a key role in delivering health solutions for clients in New York, NY. This position leads the rollout process, working alongside teams from different parts of the company to ensure projects stay on schedule. Supporting clients throughout each stage is central to this role. Strong attention to detail and clear, effective communication are essential for success. What you will do Manage the end-to-end execution of health solution implementations for clients Coordinate with cross-functional teams to keep project delivery on track Guide and assist clients through every step of the implementation process Focus on improving client satisfaction and enhancing the user experience

About Clarion Clarion is working to remove barriers in healthcare access. Today, medical professionals face an overload of calls, faxes, and scheduling demands. Patients often struggle to get timely care, which leads to staff burnout and lost revenue for clinics. The problem isn’t a lack of care, it’s a lack of capacity. Clarion’s AI-driven platform supports the entire patient journey. From appointment scheduling and rescheduling to managing referrals and prescription refills, our technology handles complex workflows and delivers interactions that feel natural to patients. We’ve raised $5.5 million from investors including Accel, Y Combinator, and Sequoia (Scout). Our founders bring experience from Ophelia, Medallion, and Counsel Health. Based in New York City, our team is moving quickly to improve healthcare access for all patients. Why Work With Us? Solving real problems: Our work impacts millions of patients and healthcare providers. Clarion’s AI agents outperform human schedulers, freeing up teams to focus on care. Proven traction: Clarion has grown revenue 10x in the past year and manages millions of interactions for clients, from virtual clinics to a major $5 billion health insurer. Experienced leadership: Our co-founders know healthcare deeply. The CEO is a physician trained at Stanford and Harvard with clinical operations expertise. The CTO is a former Amazon Alexa engineer who led AI/ML teams at Salesforce. Early-stage impact: Every team member shapes our company’s direction, processes, and culture. In-person collaboration: We work together at our NYC office. This focus on in-person teamwork helps us move faster, build strong relationships, and maintain a unified culture. What You Will Do Lead implementations from start to finish: Manage customer deployments from kickoff through go-live. Run discovery sessions, collect scheduling rules and clinic workflows, build project plans, track timelines, and coordinate with engineering and client teams to deliver on schedule. Own non-technical implementation tasks: Gather and organize client inputs to keep the implementation process smooth and aligned with customer needs. Location This role is based in our New York City office. In-person collaboration is a core part of our culture.

As the Manager of Implementation and Delivery at Avoca, you will play a pivotal role in ensuring the seamless execution of our projects. You will lead a talented team, overseeing the implementation of our solutions and ensuring that they meet client needs. Your expertise will be essential in driving efficiency, fostering client relationships, and delivering exceptional service.

As an Implementation Manager at Asana, you will play a pivotal role in driving the successful adoption of our platform among clients. You'll leverage your project management skills to guide teams in implementing Asana's solutions effectively, ensuring clients achieve their desired outcomes. This role offers the opportunity to work closely with cross-functional teams and contribute to the overall success of our client relationships.

Revolutionize Customer Experience in BankingAt Prelim, we are transforming the way financial institutions onboard and engage with their customers. Our innovative platform supports essential banking operations for a diverse range of institutions across the U.S., from local community banks to expansive credit unions. As a rapidly growing, fully remote startup, we are dedicated to making banking services more accessible to all.Your Role in Our MissionWe are seeking a skilled Project Manager for Implementations to become a key member of our Implementation team. In this role, you will guide banks through their digital transformation efforts, managing numerous high-priority deployments concurrently, coordinating cross-functional teams, and ensuring that our banking clients achieve successful and timely launches.This is a hands-on position that blends organization with execution. You will serve as the conductor for intricate implementations while fostering strong relationships with banking executives and operations teams.Your ResponsibilitiesOversee several concurrent bank implementations with overlapping schedules, monitoring dependencies and risks to ensure projects are completed on time.Facilitate client communications and cultivate trusted relationships with stakeholders, from C-suite executives to operations staff, adeptly managing expectations and navigating challenging discussions.Coordinate efforts among cross-functional teams, including Implementation Associates, engineers, and Customer Success, to ensure seamless project execution and transition post-launch.Translate intricate technical requirements between clients and internal teams while safeguarding your implementation team from scope creep.Engage actively in hands-on configuration and debugging as necessary to keep projects progressing during resource limitations.Document solutions and identify opportunities for process improvements to enhance future deployments and team efficiency.Strategically escalate issues to sales and leadership when additional support is required to resolve critical challenges.Candidate ProfileOutstanding organizational abilities; you thrive on task lists and calendars.Excellent communication skills with both technical and non-technical audiences.Demonstrated ability to manage multiple complex projects simultaneously.Composure under pressure; you maintain your calm when clients are stressed and deadlines are tight.

About HightouchHightouch is an innovative AI platform designed for marketing and growth teams. Our advanced AI agents revolutionize marketing workflows, empowering marketers to swiftly create content, strategize campaigns, and execute plans with remarkable speed and effectiveness.Positioned at the forefront of two significant technological advancements—large language models (LLMs) and agentic AI, alongside the swift adoption of cloud data warehouses such as Snowflake and Databricks—Hightouch has emerged as a leader in AI marketing. We proudly collaborate with renowned industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our focus is on delivering substantial value to our customers. We tackle challenges through first-principles thinking, prioritize efficiency, and foster a culture of compassion and kindness within our team. We seek individuals who are effective communicators, possess a growth mindset, and are driven and persistent in achieving success.About The RoleAs the Manager of Implementation Management, you will spearhead a talented team of Implementation Managers who play a critical role in customer onboarding at Hightouch. Your team will collaborate closely with customer stakeholders and internal partners to translate business needs into dependable technical solutions by designing appropriate strategies, configuring integrations, and guiding customers through the onboarding journey. Throughout this process, Implementation Managers will act as trusted technical partners, coordinating cross-functional efforts, navigating complexities, and eliminating obstacles, enabling customers to derive value promptly and confidently.You will be responsible for ensuring the quality, consistency, and reliability of customer implementations. This includes developing and scaling a high-performing team, establishing clear delivery standards, and guaranteeing that customers quickly and reliably experience the benefits of the Hightouch platform.This hands-on leadership position blends team management with profound technical knowledge. You will actively engage in solution design reviews, guide your team through intricate technical challenges, and lead critical escalations when necessary. You’ll collaborate closely with Customer Success, Product, and Engineering teams to identify systemic delivery issues and customer insights that can drive product and process enhancements.

About MandrelMandrel is at the forefront of revolutionizing the ERP landscape for physical goods through advanced AI technology. Our mission is to provide transparent, auditable gross margin calculations by SKU and channel, grounded in authentic supply-chain documentation.Founded in 2023, we have successfully secured over $12 million in funding from notable investors including Lux Capital, Construct Capital, Zigg Capital, Asymmetric Capital, WndrCo, and Clocktower Ventures. Our talented team, based in New York, combines profound expertise in finance and artificial intelligence to drive our innovative solutions.Role OverviewWe are seeking an Implementation Manager to join our New York office. In this pivotal role, you will oversee customer onboarding and expedite value realization for our clients following the sales process. You will collaborate closely with customer success, product, and engineering teams to ensure our clients are effectively launched on the Mandrel platform and derive benefits promptly and consistently.This position is perfect for individuals who excel in dynamic startup settings, embrace uncertainty, and are eager to shape and elevate a top-tier implementation function from the ground up.Key ResponsibilitiesManage end-to-end implementations for 10–15 clients simultaneously, dedicating your full focus to ensure timely and successful project launches.Gain an in-depth understanding of each client’s operations, systems, and data flows to refine implementation strategies and shorten time-to-value.Lead implementation projects from initiation to go-live, including gathering requirements, configuring systems, integrating technologies, conducting testing, and overseeing launch activities.Analyze customer technology stacks (ERP, accounting systems, commerce platforms, EDIs, WMS, IMS, BI tools) and assist clients with technical setup and integration procedures.Document and map processes, vendors, and documentation flows relevant to client accounting and finance operations.Act as the primary liaison for clients throughout the implementation process, managing expectations, ensuring accountability, and sustaining project momentum.Advocate for client needs internally by effectively communicating requirements, risks, and trade-offs to product and engineering teams.Exercise confidence in pushing back on unrealistic or out-of-scope demands while preserving trust and alignment with client stakeholders.Identify trends across implementations to develop a standardized, scalable implementation playbook as Mandrel grows.Collaborate closely with sales, solutions, product, and engineering teams to enhance the overall implementation experience.

About RainAt Rain, we are pioneering the next generation of global payment solutions. Our dedicated team, composed of experienced builders and founders, is committed to making stablecoins practical for everyday use. We facilitate card transactions, cross-border payments, B2B purchases, remittances, and more. By collaborating with fintechs, neobanks, and various institutions, we empower them to create solutions that are not only global but also inclusive and efficient. Join us and make a significant impact in a rapidly growing company backed by top-tier investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla Ventures. If you're adventurous, eager, and ready to contribute to a borderless financial future, we want to hear from you!Our PhilosophyWe champion an open and flat organizational structure. Here, you will have the freedom to evolve in the direction that aligns with your aspirations. Every team member, regardless of their position, is encouraged to explore ideas and contribute to the company's roadmap and vision.Role OverviewWe are looking for a meticulous and passionate Senior Implementation Manager to join our team. In this pivotal role, you will oversee the integration of enterprise clients, enhance our onboarding process, and provide training to product analysts. You will collaborate with cross-functional teams, including operations, compliance, and sales, to ensure our partners receive an exceptional and fully supported experience when leveraging our offerings.Key ResponsibilitiesLead the integration of major client accounts onto our platform, ensuring a smooth transition and resolving any issues as they arise.Work closely with internal teams to grasp customer requirements and customize solutions for successful onboarding.Evaluate product performance and analyze metrics to pinpoint areas for improvement in the onboarding journey.Train Customer Success Managers, Implementation Specialists, and Product Analysts on best practices for onboarding and implementation.Assist in designing onboarding workflows tailored to new business customers.Offer data-driven insights to improve the user experience and maximize the benefits of Rain's products for companies.Collaborate with Customer Success Managers to identify business requirements for onboarding and craft user stories.Utilize analytics tools to monitor and measure the effectiveness of onboarding processes and communicate key findings to stakeholders.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an operating system that seamlessly integrates global connectivity into technology products.Similar to how Stripe enables businesses to implement payment solutions with ease, Gigs empowers platforms to effortlessly incorporate connectivity, merging traditional telecom with cutting-edge technology. Our solutions cater to a diverse range of industries, from fintech firms launching mobile services to HR platforms that provide work phone plans, streamlining provisioning and eliminating telecom complications.Our dedicated team of around 100 professionals, spread across the US and Europe, is backed by almost $100 million in funding from prestigious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are committed to addressing significant technical and regulatory challenges to ensure seamless connectivity.If you are passionate about innovation, creativity, and shaping the future of telecom, we would love to connect with you.The RoleThe Implementation Manager serves as a technical partner for our clients at Gigs. You will assist customers in planning, coordinating, and successfully launching integrations using the Gigs API.This role is a unique mix of technical expertise, strategic planning, and operational execution. Responsibilities may range from collaborating with Product on addressing critical features that impede strategic onboarding to scoping, coordinating, and driving API implementations across multiple regions with one of the world's largest Fintechs.Positioned within the Customer Success department, the Implementation Manager plays a vital role in bridging various functions at Gigs. You will collaborate closely with Product and Engineering teams to define new features and provide ongoing feedback, while also working alongside the Business Development team to execute new implementations and serve as the primary contact for our largest clients during further development.What You’ll DoManage Customer Implementations: Take ownership of each API integration, treating it as a distinct project. You will carefully scope and execute the ideal implementation tailored to each client's unique requirements, ensuring they utilize the appropriate feature set, API endpoints, and wireframes for success.Serve as a Key Technical Contact: Collaborate with clients' engineering and product teams throughout the integration process, offering ongoing support and guidance.

Join Campfire as a Senior Implementation Manager, where you will lead the execution of strategic initiatives and ensure successful project delivery. You will collaborate with cross-functional teams, manage client relationships, and drive the implementation of innovative solutions. Your expertise will be crucial in optimizing processes and enhancing overall project outcomes.

Role Overview Mercury is hiring a Senior Implementation Manager to guide clients as they adopt our financial technology solutions. This role focuses on making sure each implementation runs smoothly and meets client needs from start to finish. What You Will Do Lead clients through the entire implementation process for Mercury’s fintech products Coordinate with teams across the company to ensure projects stay on track Troubleshoot issues and help clients integrate our solutions into their workflows Work to maximize client satisfaction and successful adoption Location This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.

About the RoleWe are seeking an enthusiastic Implementation Manager to lead our customers through the onboarding process and help them achieve initial value swiftly. As the primary customer liaison, you will manage onboarding for a diverse range of clients from small to medium businesses (SMB) to enterprises. You will collaborate closely with our Customer Success, Operations, and Product teams to craft tailored onboarding plans, remove obstacles, and keep each implementation on track. This position is perfect for individuals with a background in consulting, services, or operations who are comfortable engaging in technical discussions, excel in customer-facing roles, and thrive in a dynamic software startup setting.Key ResponsibilitiesManage Customer Onboarding: Oversee the entire onboarding process from kickoff to go-live, ensuring a rapid time-to-first-value.Act as the Customer Advocate: Build strong relationships with stakeholders, conduct status calls, set clear expectations, and communicate effectively about trade-offs.Resolve Blockers: Proactively identify and troubleshoot issues to ensure a smooth onboarding experience.Translate Customer Needs: Convert complex customer workflows into straightforward, actionable requirements for both technical and non-technical teams.Project Management: Effectively manage timelines, risks, dependencies, and stakeholder alignment across multiple accounts simultaneously.Technical and Operational Insight: Understand data flows, integrations, and workflows to diagnose and resolve issues efficiently.Drive Continuous Improvement: Enhance onboarding templates, checklists, and processes; identify patterns to inform product and process innovations.Collaborate with Internal Teams: Work closely with Customer Success, Product, Engineering, and Operations for seamless delivery and handoff post-launch.

Join the City of New York as a Language Access Implementation Manager, where you will play a crucial role in ensuring equitable access to city services for non-English speaking residents. This dynamic position will require you to lead initiatives, collaborate with diverse teams, and implement effective strategies aimed at enhancing language accessibility across various departments.

Role overview Adonis seeks a Senior Implementation Manager to join the Client Experience team in New York City. This position bridges advanced AI agent solutions with the practical demands of enterprise Revenue Cycle Management (RCM). The ideal candidate brings significant experience in RCM workflows or hands-on knowledge of Electronic Health Record (EHR) systems such as Athena or Epic. Key responsibilities Manage a portfolio of enterprise clients, each with unique challenges and objectives. Guide clients from initial engagement through post-implementation, ensuring adoption of AI agents delivers measurable value and return on investment. Collaborate with client executives and internal teams to translate technical features into effective RCM solutions. Oversee all phases from contract signing to product delivery, coordinating with Product and Engineering to meet customer requirements through orchestration, data modeling, and agent criteria. Maintain strong client relationships to ensure smooth delivery across RCM teams and C-suite stakeholders. Work closely with Customer Success Managers to lead kick-off meetings, tie ROI to client motivations, and refine internal playbooks for improved customer experience. Address obstacles with creativity and respond quickly to changing client needs. Lead the implementation of Adonis's AI-powered solutions for large physician groups, focusing on outcomes for both clients and the company. Develop a deep understanding of Adonis's agentic technology while learning each client's RCM workflows and standard operating procedures. Guide clients in designing, configuring, and adopting AI workflows, collaborating with CSMs and solution designers to create and validate RCM processes that deliver results. Requirements Experience in implementation or deployment, particularly within Revenue Cycle Management or with EHR systems such as Athena and Epic. Strong project management skills and the ability to work collaboratively with both technical and executive stakeholders. Comfort working independently and resolving problems as they arise.

About HightouchHightouch is a cutting-edge AI platform designed for marketing and growth teams. Our innovative AI agents revolutionize marketing workflows, empowering marketers to rapidly create content, strategize campaigns, and execute initiatives with remarkable speed and effectiveness.We are uniquely positioned at the convergence of two pivotal technological advancements: the rise of large language models (LLMs) and agentic AI, alongside the rapid adoption of cloud data warehouses such as Snowflake and Databricks. Capitalizing on these trends, Hightouch has established itself as a leader in AI-driven marketing, collaborating with major industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our team is dedicated to making a significant impact for our clients. We tackle challenges using first-principles thinking, operate with agility and efficiency, and uphold a culture of compassion and kindness. We seek team members who excel in communication, possess a growth mindset, and demonstrate determination in achieving our objectives.About The RoleAs an Implementation Manager, you will be pivotal in driving successful implementations at Hightouch. Collaborating closely with Technical Architects, you will take ownership of the entire implementation and enablement lifecycle for our Mid-Market and Enterprise customers. Your primary responsibility will involve executing the technical aspects of customer onboarding, ensuring a seamless integration of Hightouch into clients' existing data infrastructures, all while partnering with the Technical Architect overseeing the overall customer experience.In this capacity, you will serve as the product specialist who translates complex customer requirements into actionable implementation strategies. You should have an innate ability to articulate technical concepts clearly to both data engineering teams and business stakeholders. As the lead for the implementation lifecycle, your focus will be on creating repeatable, efficient processes that can scale across our customer base while remaining adaptable to meet unique enterprise needs.What You’ll DoManage the onboarding process for clients, collaborating closely with Technical Architects to ensure alignment between technical execution and customer success objectives.Design and refine implementation frameworks that can scale across various customer segments while accommodating specific enterprise requirements.Lead technical discovery sessions and implementation workshops, partnering with customer data engineering teams and business stakeholders.Create and uphold detailed technical documentation for implementations, including integration specifications, data models, and more.

Join Our Dynamic Team at ArchArch is a cutting-edge Series B financial technology company dedicated to streamlining the management of private investments. Our platform enhances accessibility, comprehension, and the overall investing experience across various asset classes.With private investments—such as venture capital, hedge funds, and private equity—constituting approximately 25% of the investment landscape, we recognize the challenges faced by investors, advisors, banks, families, and fund managers who often rely on cumbersome spreadsheets, scattered file systems, and overflowing email inboxes. This process is not only tedious but also prone to errors, inconsistent reporting, and lost data. That’s where Arch comes in.Our platform consolidates standardized data, documents, and insights, eliminating the need to navigate countless portals. We are committed to saving investors time while empowering them to make informed decisions that lead to superior financial outcomes.As a rapidly growing team of over 200 professionals serving more than 400 clients—including some of the nation’s largest banks and financial institutions—we have consistently doubled our company size each year since our inception. We are excited to expand our team across all departments as we continue to scale.Position Overview: Manager, Client ImplementationsWe are seeking a talented Manager to lead our Client Implementation team. In this role, you will be responsible for building a high-performing team and overseeing enterprise-level implementations. Your responsibilities will include managing high-visibility projects, developing talent through clear objectives and coaching, and ensuring cross-functional collaboration to achieve measurable client outcomes.Key Responsibilities:Lead and mentor a team of Client Implementation Specialists and Operations Associates, establishing clear goals and fostering a collaborative, results-driven culture.Oversee the implementation of Arch for large enterprise clients, ensuring that deployments are customized to meet client objectives in coordination with internal and external teams.Collaborate closely with Sales, Product, and Support teams to align client requirements with product capabilities and project deliverables, ensuring seamless execution and project success.Champion continuous improvement initiatives by identifying opportunities for automation, process optimization, and best practices that enhance efficiency and client satisfaction.Create and manage project plans that translate client needs and timelines into clear milestones, ensuring timely and high-quality delivery.

Join 9fin as a Client Onboarding & Implementation ManagerAt 9fin, we are revolutionizing the global debt markets with our advanced AI platform. With over $145 trillion in assets, we are committed to transforming fragmented data and manual workflows into streamlined, efficient solutions.Our platform empowers over 300 prestigious institutions worldwide, including leading banks, asset managers, and law firms. As we continue to grow rapidly, we are seeking an innovative Client Onboarding & Implementation Manager to join our Private 9fin team, where you will play a pivotal role in shaping client success.In this dynamic position, you will oversee the client onboarding process, ensuring clients quickly realize the value of our platform. You will serve as a vital link between clients and internal teams, facilitating smooth operations from onboarding to ongoing support.Your Responsibilities:Lead the onboarding process for new clients, ensuring a seamless transition from kickoff to go-live.Develop comprehensive documentation and training materials to enhance the scalability of the onboarding experience.Monitor client engagement with the platform, troubleshoot any issues, and provide hands-on support as needed.

About MoabMoab is revolutionizing the equipment dealer and rental industry by developing a comprehensive, modern software platform tailored for equipment dealers and rental businesses. As a venture-backed startup, we aim to disrupt a long-underserved market dominated by outdated solutions dating back to the 1980s and 1990s.Our goal is to connect all participants in the equipment ecosystem—those who sell, buy, rent, service, or utilize equipment. We are starting with a new system of record for equipment rental businesses, designed to enhance back-office efficiency and boost front-office revenue.At Moab, we pride ourselves on our small, dynamic team of passionate professionals. We are looking for team members who are not only willing to take on hands-on tasks but who can also think creatively about broader strategies. If you thrive in a collaborative environment and are eager to make a tangible impact for our customers and the business, you will find ample opportunities for career growth in our meritocratic culture, which emphasizes individual and team development.About the RoleThe Implementation Manager will play a critical role in overseeing the complete training and implementation processes that allow Moab to onboard new customers effectively. We are seeking a proactive individual to lead training initiatives, manage implementations, and ensure customer success at ground level.This position requires balancing rapid execution with structured processes to meet aggressive growth and efficiency goals. You will often be expected to perform at the level of someone two ranks above you (such as meeting with CEOs) as well as below (like handling customer support inquiries). This role is tailored for those who are driven to take action.What You’ll DoDesign and deliver both virtual and in-person training sessions for new customers.Travel 10-50% of the time, depending on the month.Oversee and facilitate user training and support throughout the implementation lifecycle.Simultaneously manage multiple implementation phases.Create comprehensive training and implementation plans, coordinating virtual and in-person sessions with customers.Build strong relationships with customers, ensuring their success during the onboarding process.