Lead Product Manager - Member Experience & Platform

Be a part of our vision to enable founders and innovators to accelerate their growth, enhance their lives, and gain greater access to opportunities.FoundersCard is a distinguished membership platform tailored for entrepreneurs, executives, and innovators, boasting a community of over 250,000 members globally. Our members benefit from exceptional access to ex…

Join Hinge: The Dating App Designed to Be DeletedIn today’s fast-paced digital landscape, establishing meaningful relationships can be a challenge. At Hinge, we are dedicated to fostering genuine connections to cultivate a less lonely world. Our passion lies in understanding user behaviors to facilitate love, and we measure our success by one key metric—creating great dates. With millions of users globally, we are proud to be the most trusted platform for meaningful relationships.Position OverviewHinge is seeking a Lead Product Manager, Platform to join our dynamic team. In this pivotal role, you will spearhead the development of systems, tools, and policies that enhance communication and accelerate learning across all Hinge products. Emphasizing Accessibility and Design Systems, this position offers a unique opportunity to influence the foundational infrastructure that drives company-wide growth, user retention, and product excellence.You will work closely with Engineering, Product Marketing, Trust & Safety, and cross-functional product teams to refine the core underpinnings of our messaging and experimentation platforms. This role is ideal for a systems-oriented thinker who excels at balancing technical insights with user experience decisions, aligning infrastructure with user value.

We are seeking a dynamic and strategic Lead Product Manager to spearhead our initiatives in Member Growth and Benefits. In this pivotal role, you will leverage your expertise to drive product strategy, enhance user engagement, and ensure that our offerings align with the needs of our members. Collaborating with cross-functional teams, you will play a critical role in shaping the future of our services.

About Us:At ClarityPay, we're revolutionizing the point-of-sale credit industry to deliver enhanced value to merchants. Our rapidly expanding fintech, with operations in NYC and Atlanta, equips large merchants with customizable “Pay-Over-Time” solutions—encompassing monthly installments, BNPL, and revolving credit options. We tackle intricate credit challenges with agility, accuracy, and insight, blending extensive expertise with cutting-edge technology to achieve superior results consistently.Our clients depend on us to enhance customer service, drive growth, and foster loyalty. We are guided by our core values: prioritizing merchants, being data-driven, always understanding the rationale, embracing continuous learning, and collaborating as a team. This clarity of purpose propels our dedication to providing outstanding customer experiences rapidly and at scale.Role OverviewProduct & Platform Monitoring Lead will ensure the reliability, performance, and operational integrity of our fintech products and supporting platforms. This pivotal role bridges Product, Engineering, Risk, and Operations, overseeing comprehensive monitoring of customer journeys, transaction flows, APIs, and third-party integrations.Proactively identify issues, lead incident response efforts, and convert platform signals into actionable insights aimed at enhancing customer experience and platform stability.Key ResponsibilitiesProduct & Customer Journey MonitoringOversee end-to-end customer flows (onboarding, underwriting, payments, disbursements, repayments).Establish and monitor product health metrics such as conversion rates, approval rates, payment success, and abandonment rates.Detect customer-impacting issues and coordinate prompt resolution and communication.Platform & Technical MonitoringManage real-time monitoring of APIs, services, and third-party integrations.Track availability, latency, error rates, and transaction throughput.Collaborate with Engineering to define Service Level Indicators (SLIs), Service Level Objectives (SLOs), alerts, and escalation procedures.Incident ManagementLead incident detection, triage, and multidisciplinary response.Facilitate incident calls, document timelines, and spearhead post-incident evaluations.

CLEAR builds secure identity solutions for both physical and digital experiences. With over 38 million members and a growing network of partners, CLEAR aims to make everyday interactions, from airports to stadiums, safer and more convenient. Role Overview The Lead Product Manager, Member Care, leads efforts to improve the entire Member Care experience across all support channels. The focus is on building and refining AI-driven products that help members get faster answers, increase satisfaction, and make support operations more efficient. What You Will Do Own the vision and roadmap for Member Care, ensuring support channels deliver a seamless experience. Develop and enhance AI-powered tools that resolve member issues quickly and securely. Work closely with teams across the company to design support processes that scale as CLEAR grows. Prioritize intuitive, secure solutions that help members when they need assistance most. Location This role is based in New York, New York, United States.

At Bubble, our mission is to democratize software creation, empowering individuals to transform their ideas into reality. Our AI-driven visual development platform enables everyone—from aspiring entrepreneurs to established teams—to create robust applications across web, iOS, and Android without the need for coding. With over 5 million users worldwide, Bubble stands as the only comprehensive full-stack no-code platform, breaking down barriers and fostering innovation globally.Our Accomplishments:Bubble has become a launchpad for countless successful ventures. Following our initial bootstrapping phase and after achieving product-market fit, we secured a $100 million Series A funding round, positioning us among the fastest-growing companies in New York's tech scene. Our platform has facilitated remarkable success stories, turning initial investments into thriving businesses, such as Mailead, which escalated a $10k investment to a valuation of $2M, and Faceless.video, which achieved over $1M in annual recurring revenue in under a year.About the Role:As the Lead Product Manager for our Core team, you will play a crucial role in guiding the development of the Bubble editor, which allows users to design their applications visually. Reporting to the VP of Product, you will lead one of our Core pods, drive strategy, manage OKRs, and oversee the roadmap for this pivotal area. You will also mentor a junior PM while contributing to our mission of enhancing user experience and enabling AI app development.

Become a pivotal part of our mission to empower founders and innovators, enabling them to accelerate their journey, enhance their lives, and unlock greater opportunities.At FoundersCard, we are a thriving global community of over 250,000 entrepreneurs, executives, and innovators. Our members benefit from exclusive access to elite travel perks, premium business advantages, and a carefully curated network of visionary leaders—all designed to catalyze their success.As we embrace an exhilarating phase of growth and innovation, data stands as our cornerstone. We are in search of a Lead Analyst, Member & Product Analytics, to join our expanding team. In this impactful role, you will manage the entire analytics lifecycle, from data exploration to strategic insights, driving actionable recommendations that enhance our membership growth, retention, and engagement strategies. This is a senior-level individual contributor position, with the potential for team leadership in the future.

Role overview Lyft is seeking a Product Manager for Driver Experience based in New York, NY. The focus of this role is to enhance how drivers use and perceive the Lyft platform. Leadership is essential, as this position involves guiding projects that improve driver satisfaction and encourage stronger engagement with the service. What you will do Shape the product vision for features and experiences aimed at drivers. Create and update product roadmaps that balance business objectives with the needs of drivers. Use user feedback and market research to prioritize new features and improvements. Collaborate with engineering, design, and other teams to deliver solutions for the driver community. Impact Work in this role will influence the direction of Lyft’s platform and have a direct effect on the daily lives of drivers using the service.

At Bubble, our mission is to democratize software creation, making it accessible for everyone. We empower individuals and teams to transform their ideas into fully-functioning applications across web, iOS, and Android platforms without writing a single line of code. As the market's only full-stack, cross-device no-code platform, we proudly serve over 5 million users in more than 100 countries, breaking down barriers to innovation and entrepreneurship globally.Our Achievements:Our product is thriving, with entire VC-backed companies built solely on Bubble. After finding product-market fit and successfully bootstrapping for eight years, we recently secured a $100 million Series A funding round, affirming our position as one of the fastest-growing companies in New York's tech ecosystem. Our community showcases what’s possible on Bubble, with numerous success stories such as Mailead, which grew a $10k investment into a $2M valuation, and Faceless.video, achieving over $1M in ARR within a year.About The Role:We are seeking a Lead Product Designer to spearhead the evolution of our core visual editor. This role is pivotal for a designer who excels at comprehending complex systems and workflows, transforming them into intuitive, powerful tools. Your primary objective will be to enhance the usability of our visual development editor, allowing anyone to succeed in building applications on the Bubble platform while extending its functionalities to cater to diverse use cases.

Role overview 1stdibs.com is hiring a Product Manager to focus on the Buyer Experience. The main goal of this role is to enhance how buyers interact with the platform, especially within the luxury e-commerce space. Improving the buyer journey and making shopping more enjoyable are central to this position. What you will do Collaborate with teams throughout the company to refine and elevate the buyer journey Identify and prioritize product updates that create a smoother, more engaging shopping experience Gather insights and feedback to help guide the direction of buyer-focused improvements Location This position is based in New York, NY.

About the Company:Industrious is the leading provider of premium workplace-as-a-service solutions, renowned for hosting the highest-rated workplaces in the industry. Our mission is simple: to cultivate exceptional workdays for teams of all sizes and stages, including our own. We believe that great workdays stem from the people you collaborate with and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in truly collaborative environments. As teammates, we celebrate fresh ideas and every accomplishment. We are passionate about making a significant impact on our members' workplace experiences.We believe that authentic self-expression is key to great days at work. Embracing diverse backgrounds, perspectives, and ideas is essential to our success in providing outstanding workplace experiences for our members and ourselves. Industrious is dedicated to fostering an inclusive and respectful atmosphere that values individuality and uniqueness. You are appreciated for who YOU are. We recognize our team members as individuals who can achieve remarkable outcomes when we unite as one team.We take pride in being acknowledged as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.To learn more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on site five days a week. Candidates must reside within a convenient commuting distance of New York City. Our competitive compensation package includes excellent commuter benefits!As a Member Experience Manager, you will be the essential problem-solver, motivator, and experience architect for our members. You will be the central connector, known and respected by all. Managing your own location, you will leverage your business acumen to coordinate all details and communications for seamless operations. You possess the confidence to engage with high-level executives, comfortably asking questions when necessary. Your enthusiasm drives you to connect with the broader business community. You will proudly represent Industrious in your local market, actively identifying potential members to ensure they have an exceptional workday. Your natural curiosity fuels your success in our consultative sales approach, allowing you to uncover and address people's needs. You will orchestrate remarkable events and relish the behind-the-scenes efforts required to bring them to life. Your passion for helping others will shine through.

Join NBCUniversal as a Lead Product Manager where you will play a pivotal role in shaping innovative product strategies that drive our business forward. You will collaborate with cross-functional teams to define product vision, roadmap, and growth opportunities, ensuring alignment with customer needs and market trends.This position requires a strategic thinker who can lead product development from conception to launch, leveraging data-driven insights to make informed decisions. If you are passionate about building exceptional products and enhancing user experiences, we invite you to apply.

At distributed-spectrum, we are pioneering cutting-edge systems that drive the future of radio spectrum intelligence. Our mission involves collecting radio data globally, training sophisticated neural networks to interpret this data, and deploying them on the smallest chips available. We are tackling complex, unprecedented challenges where conventional solutions fall short, and have built our unique technology stack from the ground up, including innovative embedding model architectures, custom GPU kernels, and beyond.By joining distributed-spectrum, you will take ownership of significant components in a rapidly expanding AI research organization. You will collaborate with a highly skilled team with decades of expertise in probabilistic machine learning, accelerated computing, embedded systems, and signal theory. This is an opportunity for you to advance your career in an area that genuinely interests you. If you're motivated by solving challenging problems without compromising on technical excellence, business value, and real-world impact, you will thrive in our environment. We foster a culture of high ownership and trust, working together in the office five days a week.The RoleWe are seeking a Tech Lead Manager (Platform) to spearhead our platform engineering efforts. In this role, you will be responsible for developing shared services, data pathways, tooling, and technical foundations that are pivotal to enhancing customer experiences.This staff-level position is designed for an individual who is a full-stack developer with a systems-oriented mindset. You will engage in writing and reviewing actual code, making critical technical decisions, leading a motivated team, and possessing a robust understanding of networks, operating systems, and real-world constraints to construct software that performs reliably under challenging conditions.Our product operates at the intersection of software and the physical world, meaning that your decisions regarding data paths, pub/sub architecture, map rendering, offline functionality, and networking will directly influence customer experiences. The ideal candidate will not only work within these constraints but will also grasp the reasons they exist.What You'll Own• Architecture and evolution of our platform and shared services layer• Data pathways from sensor processing to customer-facing web and Android experiences• Technical decisions across the stack, including library selection, system design, and deployment• Translating customer deployment insights into a clear, actionable development strategy• Engineering practices that elevate quality, reliability, and execution standards• A small team of engineers that you will mentor, develop, and recruit alongsideHow You'll Lead- This role prioritizes technical expertise over managerial responsibilities.• Maintain deep involvement in system design and technical decision-making• Make key choices regarding technology, including tool selection for data pathways, implementation of pub/sub systems, and map library usage• Integrate feedback from team members and stakeholders to refine processes and outcomes.

About the CompanyGemini is a pioneering global cryptocurrency and Web3 platform, established by Cameron and Tyler Winklevoss in 2014. We provide a diverse array of user-friendly, secure, and reliable crypto products and services to both individuals and institutions across more than 70 countries. Our mission is to unlock the next frontier of financial, creative, and personal freedom by facilitating trusted access to the decentralized future. We envision a world where cryptocurrency transforms the global financial landscape, the internet, and the concept of money itself, fostering enhanced choice, independence, and opportunity for everyone. As a publicly traded entity, Gemini is well-positioned to expand this vision with greater scale and influence.The Department: Exchange GrowthThe Role: Lead Product ManagerWe are on the lookout for an experienced Product Manager who possesses extensive knowledge in consumer growth and is passionate about enriching user experiences throughout the customer journey. In this pivotal role, you will collaborate closely with product, marketing, engineering, and analytics teams to spearhead Gemini Exchange's global growth initiatives. Your primary responsibility will be to define and implement strategic plans aimed at boosting user activation and engagement. By employing tailored strategies for diverse user segments, you will stimulate interaction with key features and products, mitigate churn rates, and attract both new and returning users. Additionally, you will analyze and optimize growth levers through data-driven experimentation throughout the customer journey.This role requires in-person attendance at our New York City office twice a week.

Role overview Peloton Interactive, Inc. seeks a Product Manager for Workout Experience based in New York, New York. This position centers on shaping how people use and enjoy Peloton’s workout products and features. The Product Manager will play a key part in setting product direction, working with teams across the company to strengthen engagement and advance Peloton’s mission to empower people through fitness and community. What you will do Work with engineering, design, and other groups to develop and improve the workout experience Lead product strategy with a focus on increasing user engagement and satisfaction Make sure new features and updates support Peloton’s mission and address user needs

Join the innovative team at The New York Times Company as a Senior Product Manager for Messaging Platforms. In this pivotal role, you will lead the strategy and execution of our messaging platforms, ensuring they meet the evolving needs of our users. You will collaborate with cross-functional teams to drive product development, enhance user experience, and leverage data-driven insights to inform product decisions.Your ability to navigate complex product ecosystems and effectively communicate with stakeholders will be essential as you shape the future of our messaging capabilities. If you have a passion for building engaging and user-friendly products, we want to hear from you!

Datadog is on the lookout for a Director of Product Management for Core Platforms to spearhead our internal platforms that drive our global engineering initiatives. This is a platform leadership role prioritizing internal-first strategies, aimed at empowering Datadog engineers to efficiently build, scale, and operate products with reliability.Your leadership will guide a team of over 15 Product Managers, encompassing both Individual Contributors and Group Product Managers. You will be pivotal in defining and executing the strategic plans for Datadog’s Core Platforms, which are the cornerstone of our product development ecosystem, enhancing developer velocity and promoting cost-efficient scalability across the organization.In this role, you will take ownership of the product vision, roadmap, and execution for essential platform capabilities, collaborating closely with senior engineering leadership to ensure that Datadog maintains its hyper-scale operations with high reliability and sound economic practices.Your responsibilities will encompass Datadog’s core data platforms that facilitate large-scale data ingestion, transformation, and storage, alongside internal developer platforms and emerging capabilities such as AI-assisted development and modern data architectures. You will also oversee the foundational compute, storage, and networking services that support Datadog’s data centers, ensuring reliable and cost-effective scaling.

Join NBCUniversal as a Product Manager for Ad Platform Solutions where you will lead the strategic vision and execution of innovative advertising technologies. Collaborate with cross-functional teams to enhance our ad solutions and drive revenue growth. Your role will be pivotal in shaping the future of advertising at NBCUniversal.

Role Overview ion is hiring a Lead Product & Engagement Manager based in New York. This role guides product direction and strengthens user engagement across the company’s offerings. Collaboration with teams from different disciplines is central to the work, ensuring product development stays on track and user experiences improve over time. What You Will Do Develop and refine product strategies that reflect current market trends Work closely with engineering, design, and business teams to move products from concept to launch Shape the product vision and keep it aligned with user needs and company goals Identify opportunities to improve how users interact with ion’s products Location This position is based in New York.

Join Distyl AIAt Distyl AI, we are at the forefront of applied AI technology, collaborating with some of the most ambitious organizations globally to redefine critical operations for the AI frontier. Our esteemed clientele spans across various sectors such as telecom, healthcare, insurance, manufacturing, consumer goods, and global social initiatives.We delve into innovative technologies that facilitate AI-native operations for our partners and ourselves. Our work includes researching self-constructing systems, enhancing the reliability of AI systems, and creating products that revolutionize mission-critical workflows. Consequently, our technologies influence some of the largest operations worldwide, impacting hundreds of millions of consumer interactions and millions of supply chain transactions and patient journeys.Supported by top-tier investors including Lightspeed Venture Partners, Khosla Ventures, Coatue, and DST Global, we proudly showcase a 100% success rate in production deployments and are recognized as one of the few profitable enterprise AI companies.Role OverviewWe are looking for a dedicated Platform Product Manager to spearhead the development and scaling of our internal platform, which is vital for our enterprise AI deployments. This role sits at the intersection of AI infrastructure, developer experience, and enterprise software. You will collaborate closely with engineers, on-the-ground teams, and clients to craft systems that enable the swift delivery of production AI solutions.The ideal candidate thrives in a high-ownership environment, relishes tackling technically intricate systems, and is eager to influence how AI platforms are architected and deployed on an enterprise scale. You will be responsible for defining the roadmap for essential platform capabilities, from LLM infrastructure and evaluation frameworks to internal tools and developer workflows, all aimed at accelerating the value we deliver to our customers.